No iTunes, no App Store on phone & MacBook

Discussion in 'iPhone Tips, Help and Troubleshooting' started by JimmieQuik, Feb 25, 2017.

  1. JimmieQuik macrumors newbie

    JimmieQuik

    Joined:
    Feb 24, 2017
    Location:
    New York City
    #1
    Help!

    So,

    On the phone, I cannot access iTunes. When I try to download an app and I get the "Sign-in to Download from the iTunes Store" and then I input my confirmed password, the system takes a second or two, and then simply presents the "Sign-in to Download from the iTunes Store" window again, with no additional message or alert. It won't let me in and this will repeat again and again. And...

    On iPhone(6), when I go to the App Store, it displays the message "Cannot Connect to App Store" and below [Retry]." The "updates" icon on the bottom nav displays the ("5") in a little red orb and if I push that, I can see the updates page but only for a micro-second, before returning to the "Cannot Connect to App Store" window.

    Why would this be happening to both interfaces?

    Another clue.

    This issue started a few weeks ago when I had an iPhone5s, and it started when all of a sudden, after I hit "Update All" on the updates page, the updating icons froze with each one saying "waiting" and ever since this time I have been unable to access iTunes on any device.

    I need these functions for work and can't wait much longer. I bought the iPhone6 seemingly as the last resort and this did not fix the problem.

    Dear hive mind: any Ideas?

    Thank you!

    Jimmie
     
  2. casperes1996 macrumors 65816

    casperes1996

    Joined:
    Jan 26, 2014
    Location:
    Horsens, Denmark
    #2
    Call Apple. This sounds peculiar, and like something that ought to be fixed on their end rather than yours.
     
  3. JimmieQuik thread starter macrumors newbie

    JimmieQuik

    Joined:
    Feb 24, 2017
    Location:
    New York City
    #3
    Thanks I appreciate the tip. I will. Which # do I call? I tried looking through a few different support areas. Thanks again.
     
  4. casperes1996 macrumors 65816

    casperes1996

    Joined:
    Jan 26, 2014
    Location:
    Horsens, Denmark
    #4
    Either their Apple ID or iTunes Support. if you get a hold of the wrong one, they'll redirect you. If you want a specific phone number - where do you live?
     
  5. JimmieQuik thread starter macrumors newbie

    JimmieQuik

    Joined:
    Feb 24, 2017
    Location:
    New York City
    #5
    New York City. Area codes 212, 718, 917, 347 etc. Thanks heaps!
     
  6. casperes1996 macrumors 65816

    casperes1996

    Joined:
    Jan 26, 2014
    Location:
    Horsens, Denmark
    #6
    General number:
    1-800-275-2273

    There used to be other numbers for Apple ID, iTunes, etc. but the way the page looks right now, there's a lot fewer numbers, and whilst they've got two for iPhone, some for business, education and a few other things, seems a lot has been put under the general phone number above, so yeah, just use that :)
     

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