Well they are stating as of last night they are not replacing them but you have to now ship yours back and wait weeks in the hopes they don't get damaged in either direction and handled with care while being services which has historically NOT been my experience.
Suing is pointless, lawyers are the ones that win in that equation. Maybe small claims court, but most likely the judge will hear Apple and say see? They are willing to replace them for you and it'll just be a time suck.
Instead, work the problem, reduce purchases or eliminate them going forward, utilize competing products, and provide word of mouth feedback about who/what Apple has and is becoming. It does suck, and when these events arise it's how a company handles the bad that defines how good they truly are. To date, if I had to go off of my interactions with them recently, I would be a windows/android user because the number of critical bugs in a yearly upgrade cycle that is driven solely by shareholder accountability and the product as a result suffers punishes everyone involved.
Also, playing Developer chicken where you try not to raise a delay red flag in the hopes another development team takes the hickey is precisely what appears to be going on here. Evident in the rapid fire of iOS releases, skipping of iOS 13.0 essentially, and back to back release for bugs in iOS 13.1.
Underlying theme here is, upgrade at your own peril and buy products at your own risk. I've learned my lesson and it'll be many years I advise about my experiences from this last week going forward. Do I hope things turn around and the come through, sure. Is it probable, likely no.
Speak with your wallet if they don't want to listen to you otherwise. Apple is greedy, they no better or worse than any other large Corp entity. But their actions surely dictate how customers respond
We get it, you're pissed. You have a right to be pissed. I would be too!
People here are trying to help you though. Some of us have been using Apple products for a long, long, long time (1988 in my case). We've learned a few lessons along the way. A lot of these lessons apply to all technology companies, since they've all had similar issues in the past. Here are some that apply in your case:
1) Never use auto-update and wait a little bit before updating your products to see if there are any show stoppers. That's one of the big reasons why this forum exists. I've avoided tons of headaches, the risk of lost data, and wasted time dealing with support over the years by following this simple rule. This applies almost universally to any computer company. They all have updates that have bricked machines, some en masse. It's always, always wise to wait and do a little research.
2) On refurbs: lots of people have bought or received A+ quality refurbs from Apple. Most of what I've read over the years says their refurb stuff is indistinguishable from new. And yes, some people have had issues with refurbs too (it's part of the refurb game). I had to have Apple repair items before, and they've always come back in the same shape if not better. Heck, they even fixed up some minor stuff for free on a MacBook Pro when they opened it up. Some people on here have mentioned both instances. In your experience, that hasn't happened. But what the heck, take a chance on it again. Maybe they'll surprise you.
3) One of the big reasons I stick with Apple is because they have a history of actually taking care of people better than everyone else. Do they do this all the time? No. Does it sometimes take them a while to come around and do the right thing? Yes. Are they better than everyone else? I'm hard pressed to name another company that's better. I had an old spinning disk iPod die years ago. It was over a year out of warranty. I took it into an Apple store and they replaced it for free on the spot. My friend had an old PowerMac G5 with liquid cooling leak and fry his machine. It was over 5 years old at that point. Apple sent him a brand new 4.1 MacPro to replace it...free.
It's not all roses. It never will be. The software reliability this release cycle is atrocious for them. The HomePod update was terrible. I won't let Catalina anywhere near my machines for a while. I did update to iOS 13 though. It has a couple of annoying bugs, but it's been pretty good otherwise. They need to take a hard look at what happened this year and fix their processes. But it's not the first time they've faced this and they've fixed similar issues in the past. The same can be said for every tech company. They all screw up like this every now and then, some do it more frequently.
Edit: Oh and one last semi-related thing: If you do switch, forget Sonos. IMVHO, Sonos is overpriced garbage. While some people love their walled garden, I hate it. Also, ask them when they'll support 802.11n much less 802.11ac. Everything they sell, even the new stuff is stuck on 2.4GHz 802.11g. There's zero reason for this other than the fact they're extremely cheap, which is insulting given the prices they charge for their hardware.