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Speak to a lawyer about what? Christ on a bike, you Americans like suing the out of everything

It’s an incredibly bad situation, as far as something so completely unimportant as a speaker goes. No it shouldn’t have happened, but it has happened. Apple are dealing with it and replacing bricked units. I couldn’t care less if they are refurbished as long as they are as immaculate as mine.

Well they are stating as of last night they are not replacing them but you have to now ship yours back and wait weeks in the hopes they don't get damaged in either direction and handled with care while being services which has historically NOT been my experience.

Suing is pointless, lawyers are the ones that win in that equation. Maybe small claims court, but most likely the judge will hear Apple and say see? They are willing to replace them for you and it'll just be a time suck.

Instead, work the problem, reduce purchases or eliminate them going forward, utilize competing products, and provide word of mouth feedback about who/what Apple has and is becoming. It does suck, and when these events arise it's how a company handles the bad that defines how good they truly are. To date, if I had to go off of my interactions with them recently, I would be a windows/android user because the number of critical bugs in a yearly upgrade cycle that is driven solely by shareholder accountability and the product as a result suffers punishes everyone involved.

Also, playing Developer chicken where you try not to raise a delay red flag in the hopes another development team takes the hickey is precisely what appears to be going on here. Evident in the rapid fire of iOS releases, skipping of iOS 13.0 essentially, and back to back release for bugs in iOS 13.1.

Underlying theme here is, upgrade at your own peril and buy products at your own risk. I've learned my lesson and it'll be many years I advise about my experiences from this last week going forward. Do I hope things turn around and the come through, sure. Is it probable, likely no.

Speak with your wallet if they don't want to listen to you otherwise. Apple is greedy, they no better or worse than any other large Corp entity. But their actions surely dictate how customers respond
 
Well they are stating as of last night they are not replacing them but you have to now ship yours back and wait weeks in the hopes they don't get damaged in either direction and handled with care while being services which has historically NOT been my experience.

Suing is pointless, lawyers are the ones that win in that equation. Maybe small claims court, but most likely the judge will hear Apple and say see? They are willing to replace them for you and it'll just be a time suck.

Instead, work the problem, reduce purchases or eliminate them going forward, utilize competing products, and provide word of mouth feedback about who/what Apple has and is becoming. It does suck, and when these events arise it's how a company handles the bad that defines how good they truly are. To date, if I had to go off of my interactions with them recently, I would be a windows/android user because the number of critical bugs in a yearly upgrade cycle that is driven solely by shareholder accountability and the product as a result suffers punishes everyone involved.

Also, playing Developer chicken where you try not to raise a delay red flag in the hopes another development team takes the hickey is precisely what appears to be going on here. Evident in the rapid fire of iOS releases, skipping of iOS 13.0 essentially, and back to back release for bugs in iOS 13.1.

Underlying theme here is, upgrade at your own peril and buy products at your own risk. I've learned my lesson and it'll be many years I advise about my experiences from this last week going forward. Do I hope things turn around and the come through, sure. Is it probable, likely no.

Speak with your wallet if they don't want to listen to you otherwise. Apple is greedy, they no better or worse than any other large Corp entity. But their actions surely dictate how customers respond

We get it, you're pissed. You have a right to be pissed. I would be too!

People here are trying to help you though. Some of us have been using Apple products for a long, long, long time (1988 in my case). We've learned a few lessons along the way. A lot of these lessons apply to all technology companies, since they've all had similar issues in the past. Here are some that apply in your case:

1) Never use auto-update and wait a little bit before updating your products to see if there are any show stoppers. That's one of the big reasons why this forum exists. I've avoided tons of headaches, the risk of lost data, and wasted time dealing with support over the years by following this simple rule. This applies almost universally to any computer company. They all have updates that have bricked machines, some en masse. It's always, always wise to wait and do a little research.

2) On refurbs: lots of people have bought or received A+ quality refurbs from Apple. Most of what I've read over the years says their refurb stuff is indistinguishable from new. And yes, some people have had issues with refurbs too (it's part of the refurb game). I had to have Apple repair items before, and they've always come back in the same shape if not better. Heck, they even fixed up some minor stuff for free on a MacBook Pro when they opened it up. Some people on here have mentioned both instances. In your experience, that hasn't happened. But what the heck, take a chance on it again. Maybe they'll surprise you.

3) One of the big reasons I stick with Apple is because they have a history of actually taking care of people better than everyone else. Do they do this all the time? No. Does it sometimes take them a while to come around and do the right thing? Yes. Are they better than everyone else? I'm hard pressed to name another company that's better. I had an old spinning disk iPod die years ago. It was over a year out of warranty. I took it into an Apple store and they replaced it for free on the spot. My friend had an old PowerMac G5 with liquid cooling leak and fry his machine. It was over 5 years old at that point. Apple sent him a brand new 4.1 MacPro to replace it...free.

It's not all roses. It never will be. The software reliability this release cycle is atrocious for them. The HomePod update was terrible. I won't let Catalina anywhere near my machines for a while. I did update to iOS 13 though. It has a couple of annoying bugs, but it's been pretty good otherwise. They need to take a hard look at what happened this year and fix their processes. But it's not the first time they've faced this and they've fixed similar issues in the past. The same can be said for every tech company. They all screw up like this every now and then, some do it more frequently.

Edit: Oh and one last semi-related thing: If you do switch, forget Sonos. IMVHO, Sonos is overpriced garbage. While some people love their walled garden, I hate it. Also, ask them when they'll support 802.11n much less 802.11ac. Everything they sell, even the new stuff is stuck on 2.4GHz 802.11g. There's zero reason for this other than the fact they're extremely cheap, which is insulting given the prices they charge for their hardware.
 
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Speak to a lawyer about what? Christ on a bike, you Americans like suing the out of everything

It’s an incredibly bad situation, as far as something so completely unimportant as a speaker goes. No it shouldn’t have happened, but it has happened. Apple are dealing with it and replacing bricked units. I couldn’t care less if they are refurbished as long as they are as immaculate as mine.
It’s called a consultation. They know the law better. Not saying hire for a lawsuit but to know what can be done. This is obviously for small claims and giant companies like Apple usually just settle to get this out the way. Apple is supposed to make the OP feel whole again after they screwed up. The OP is not feeling whole right now and won’t with refurbished units. OP spent over 3K in HomePods.

Don’t blame Americans for all the suing. Blame the damn system. That’s just the way it is here. Or you can just sit back and take it without lube in your country.
 
Don’t blame Americans for all the suing. Blame the damn system. That’s just the way it is here. Or you can just sit back and take it without lube in your country.

We are already getting as bad as you guys unfortunately. It’s a cancer.

Oh, and you invented the damn system
 
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@Artakamoose , All excellent points and yes, I did some research and it's not adding up sadly and also did a deeper dive about the Surface and exiting the Apple Ecosystem. After discussing with the Fam. about things and what to do next, we are taking pictures and documenting the dates and serial numbers on all the devices and condition of each unit so there is absolutely no question about the current condition of them. I'm also putting Apple on notice formally that I expect them back in no less the same condition and of course working order. If they are replaced same applies. We'll play the long hand on this and document document document.

I've had a helpful agent w/ them assist, but again, they are limited in what happens after the fact once off the phone.

If things end up going south, then yes, I think what @Itinj24 mentioned above has a lot of resonance in and then there will be time and effort involved where they probably would rather just make the situation go away at that point. Fingers crossed this is simply resolved however but past experiences would indicate otherwise. Prepare for the worst and hope for the best.
 
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@Artakamoose , All excellent points and yes, I did some research and it's not adding up sadly and also did a deeper dive about the Surface and exiting the Apple Ecosystem. After discussing with the Fam. about things and what to do next, we are taking pictures and documenting the dates and serial numbers on all the devices and condition of each unit so there is absolutely no question about the current condition of them. I'm also putting Apple on notice formally that I expect them back in no less the same condition and of course working order. If they are replaced same applies. We'll play the long hand on this and document document document.

I've had a helpful agent w/ them assist, but again, they are limited in what happens after the fact once off the phone.

If things end up going south, then yes, I think what @Itinj24 mentioned above has a lot of resonance in and then there will be time and effort involved where they probably would rather just make the situation go away at that point. Fingers crossed this is simply resolved however but past experiences would indicate otherwise. Prepare for the worst and hope for the best.
Good luck with everything. Hope you are made whole again.
 
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@Artakamoose , All excellent points and yes, I did some research and it's not adding up sadly and also did a deeper dive about the Surface and exiting the Apple Ecosystem. After discussing with the Fam. about things and what to do next, we are taking pictures and documenting the dates and serial numbers on all the devices and condition of each unit so there is absolutely no question about the current condition of them. I'm also putting Apple on notice formally that I expect them back in no less the same condition and of course working order. If they are replaced same applies. We'll play the long hand on this and document document document.

I've had a helpful agent w/ them assist, but again, they are limited in what happens after the fact once off the phone.

If things end up going south, then yes, I think what @Itinj24 mentioned above has a lot of resonance in and then there will be time and effort involved where they probably would rather just make the situation go away at that point. Fingers crossed this is simply resolved however but past experiences would indicate otherwise. Prepare for the worst and hope for the best.

Sorry again you have go through with all of this. Sounds like you have a good plan though. Here's wishing you the best of luck!!!
 
Appreciate it. So they sent the boxes out yesterday and got home to find that what I had been sent were 2 HomePod boxes and 7 iPad boxes. So this is already off to a banging start....
 
I spoke to Apple support on the phone, I was offered two options visit the store or send the HomePod for service via the post, it’s easier for me to visit the store....

Quick update for anyone still trying to resolve this, had my appointment at Apple store yesterday, quite a long wait to be seen!!! But HomePod was replaced with a new unit, so for me it was worth the visit....
 
I went to Best Buy’s Geek Squad and they said I will get a new or “like new” device replacement sometime in the next week. They will either ship it or I pick up in store, but I have text message notifications to let me know.
 
I have been told very different things on replacement here in the Midwest from everyone else. Opted to go buy new HomePods and will sell the old ones off as I’m getting the new ones price matched at $199 each. One week without home automation was enough to do it for me and saw how tied in you get to these things and I love music so there was also that.
Now sending off the old ones and will see how the repair process on these goes. If past experience is anything, this won’t be fun or easy.
All the HomePods last night on the new ones has 11.4 on them and updated to 13.2.1 with the last finishing this morning. One needed a factory reset and that did not brick this time. So that issues seems addressed. Still zero trust and automatic updates are now being shut off going forward. The public is not a beta tester and you don’t do testing in production.
 
I have been told very different things on replacement here in the Midwest from everyone else. Opted to go buy new HomePods and will sell the old ones off as I’m getting the new ones price matched at $199 each. One week without home automation was enough to do it for me and saw how tied in you get to these things and I love music so there was also that.
Now sending off the old ones and will see how the repair process on these goes. If past experience is anything, this won’t be fun or easy.
All the HomePods last night on the new ones has 11.4 on them and updated to 13.2.1 with the last finishing this morning. One needed a factory reset and that did not brick this time. So that issues seems addressed. Still zero trust and automatic updates are now being shut off going forward. The public is not a beta tester and you don’t do testing in production.
Mind if I ask who’s selling for 199 that you’re price matching? I’m in the market for a couple more and that’s a nice discount.

And what’s up with the 7 iPads they sent you?
 
Mind if I ask who’s selling for 199 that you’re price matching? I’m in the market for a couple more and that’s a nice discount.

And what’s up with the 7 iPads they sent you?
Target and Costco have had them at this price.
The iPads are the boxes for them and should have been HomePod boxes. Basically a mix up but is sort of the point. So many ball drops and they keep on coming.
 
I bought my HomePod at Best Buy, 4 days later Target had them for $200. I went back to Best Buy to price match and I get $100 and tax back, pretty good deal!
 
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The store was terrible and sent me to the online refusing to do anything in store since they had to contend with 9. They were sent out first of the week and already heard the shipper slamming them in the back of the truck with a huge thud. So far, off to a great start as has been the experience to date with Apple on the matter. Once I get them back I'll update with where things are at, but sadly, my experience to date hasn't been very positive with them seemingly only wanting to do the bare minimum.

I read someone else was able to go in and they gave them a new one on the spot. So it's obviously going to be a mixed bag with no consistency whatsoever.

Another poster indicated that he had talked to them about his that he sent off last week and was told that they had a few week delay as they were ordering parts. My assumption is they are ripping the feet off of these units, and then shipping them back to the customer and Apple will likely use the shipping insurance as a means of deflecting having to eat any costs associated with the full price of these units in the end. I hope I'm wrong, but this seems very possible.
 
The store was terrible and sent me to the online refusing to do anything in store since they had to contend with 9. They were sent out first of the week and already heard the shipper slamming them in the back of the truck with a huge thud. So far, off to a great start as has been the experience to date with Apple on the matter. Once I get them back I'll update with where things are at, but sadly, my experience to date hasn't been very positive with them seemingly only wanting to do the bare minimum.

I read someone else was able to go in and they gave them a new one on the spot. So it's obviously going to be a mixed bag with no consistency whatsoever.

Another poster indicated that he had talked to them about his that he sent off last week and was told that they had a few week delay as they were ordering parts. My assumption is they are ripping the feet off of these units, and then shipping them back to the customer and Apple will likely use the shipping insurance as a means of deflecting having to eat any costs associated with the full price of these units in the end. I hope I'm wrong, but this seems very possible.
I've been voicing my opinion about the lack of replacement products because of this widespread problem and delay in replacing them from software which should have been put through a basic QA check. Obviously, it's either in place and wasn't implemented or there isn't one which is set forth according to criteria laid out in policy about procedural checks. Either way, today is the 9th day and I finally received an email with an authorization for replacement from Apple. However, I feel as though this only came about because of my persistence over the last 4-5 days with four phone calls and multiple email inquiries. After escalation to customer relations and assigned to an "advisor", then the advisor was able to approve a new product replacement instead of waiting for the "shipment" of HomePods to arrive. Yes, I can believe previously claims that some will struggle with this process for up to another 1-2 weeks before getting theirs repaired/replaced. The service port that's located under the silicone base is probably how Apple services the software of the HomePod. But, it requires heating up an adhesive which I would wager isn't very easy to do and adds time to the repair. Smooth move Apple with not putting in the mold a removable silicone plug of the base which could just pop out for access.
Here is an edited copy of the email I received about the replacement so that anyone having problems with receiving an authorization can ask support about it.
 

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Thanks Chaos, glad you got some resolution to the matter. Ironically I received a call from them indicating that mine were all waiting on a backordered part and they are contenting to refuse replacement with a new device. I think the quantity of units they are addressing is much greater than any indication we have had previously.

Between the extended delays, lack of ownership from Apple in simply replacing, lack of uniformity in how they address customer replacement despite claiming they treat all customers with the same outcome, I've requested if my units return in any different condition than they left, damage, defect, or otherwise, that Apple simply refund the amount in full. I think 2 weeks after the fact and many slip ups and inconsistencies too great to go into or bore you guys with is adequate reason. Simply put, the customer's time is not of importance to Apple and the impact financially that Apple may incur in having to replace our units is moot since the matter was self inflicted. Great share though and happy for you!
 
Thanks Chaos, glad you got some resolution to the matter. Ironically I received a call from them indicating that mine were all waiting on a backordered part and they are contenting to refuse replacement with a new device. I think the quantity of units they are addressing is much greater than any indication we have had previously.

Between the extended delays, lack of ownership from Apple in simply replacing, lack of uniformity in how they address customer replacement despite claiming they treat all customers with the same outcome, I've requested if my units return in any different condition than they left, damage, defect, or otherwise, that Apple simply refund the amount in full. I think 2 weeks after the fact and many slip ups and inconsistencies too great to go into or bore you guys with is adequate reason. Simply put, the customer's time is not of importance to Apple and the impact financially that Apple may incur in having to replace our units is moot since the matter was self inflicted. Great share though and happy for you!
Well, it wasn't painstakingly free, as some will chime in with same day in-store or 2-3 day shipment turnaround. Perhaps, it was because I setup numerous phone calls and on the third call, stated that it's at the 5th business day and I wanted either a shipment for that day or authorization to pickup in store. At this point of the process, I was then transferred to an advisor. The advisor had said a shipment would be in next day, coincidentally. But, when that didn't occur, I arranged a fourth call for the same stipulation of wanting to pick up in store. She told me that she'd put in a request for a new one and this was the next day that I received the authorization. I wasn't rude, I don't believe, but I became more firm in a reasonable time has been exceeded on the 8th business day. So, it will be at 2 weeks or slightly over when I should receive the replacement.
 
Agreed. Executive relations is handling mine and they are willing to do absolutely nothing and keep repeating the same line "they are unfamiliar with other people's cases" and are sorry how I feel about the matter. There is no feeling involved. Strictly that Apple said on a recorded phone line that they provide the same level of service to their customers and that simply is not true.

9 of my units were impacted and between the two local stores here and the online representation from customer relations and now executive relations the experience has been lacking to keep things PC.

Additionally, customer relations said we could discuss an appeasement for the difficulty and Executive relations has pulled back trying to be dismissive of this as well. Fortunately these calls are recorded (potentially from both ends), and when you run into this you have no choice to document document document. Apple isn't stupid, they do have some good people working for them, and you also have some who like to be a stick in the mud.

Sometimes you just wish you could reverse the roles and ask would the rep handling your case feel accepting of how they are treating you? I don't ever try and be rude or demanding, but I do believe in being firm and standing up for oneself in situations where we have attempted to work the issue in every rational way. Sometimes the solution isn't what either party wants. But in this instance, a trillion dollar corporation made an error, previously, carelessly, and still lacks sufficient ownership of the issue.

These things don't go flying off the shelf, they have the inventory, and selling them as refurbs might actually put more of them into the ecosystem. But Apple is a notoriously difficult company to work with if you have read anything up on them in companies they have acquired and the ongoings behind the scenes. It's very different than the roses walled garden they paint.
 
Speaking of inconsistency, I got an update from Geek Squad telling me that Apple will send out a new device on the 19th, making it 3 weeks after I gave them the device when I was told I would get it this week. And right now, Best Buy has them for $200 anyway, the price I had got mine anyway. Am tempted to get a stereo pair, in the meantime I've been using my headphones with "surround", since there's technically two speakers but they don't compare to one homepod alone.
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