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HomePod No response for music after 13.2 update / Reset and now it's just swirling
- Thread starter BarrettF77
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Apple has replied with the authorization and acknowledgement of receipt that they would replace. This is Day 12-13 and still no shipping confirmation that they are being sent. Guess, I'll be contacting the "advisor" on the case to determine estimated shipping date. Obviously, the effort to finally get a shipment date and tracking will take as much effort as to get the approval for replacement to begin with.
“It just works”. I’m sorry. Their service has become poor as I’m in the same boat only no update.
It's cool. I only transitioned to the Apple ecosystem because of purchasing an iPhone and wanting continuity. This was the selling point for me in purchasing a MBP & Mini, iPad, etc. but Apple hasn't held onto being the only platform to offer these features. I've mostly stayed on because of having used Apple since the eMac. But, I'm not accustomed to one OS either since I've used DOS/NT/BSD/Linux for many years. Windows/Linux/ChromeOS/Android syncing have worked quite well for the few family members who I've helped to purchase new devices. So, this noticeable decline in quality of hardware/software is beginning to take its toll with their supposed superior quality above others. Not so much any more.
Agreed, when friends ask me what I recommend I don't say Apple anymore on computers or devices anymore and if they do come up I always make it a point to tell them that there is some serious concern with the quality control and level of support from them. I don't necessarily push people away, but I definitely give my background.
Finally, got a shipping date. Should receive the replacement by the 14-15th day after Apple received the original bricked one. We'll see if this one is "brand new" according to CS. I'm preparing for it's a refurbisehd/brown box but will definitely let them know if it's anything other than what was supposedly being shipped to me. Mine was originally, out of warranty and approved because of the 13.2 bugged software. It was shipped to a PA facility, received on the 30th, and approved for replacement same day. I had to call customer support four times until transferred to an advisor, this took another 4-5 days to receive an approval for a replacement, the replacement being shipped took four days after acceptance of my acknowledgement to replace. Overall process of contacting Apple, sending it to Apple, inspection, replacement authorized, and estimated receiving date to me for this Wed.-Thu. was 16-17 days.
May help others if owners who required a replacement because of the 13.2 brick could report the length of time, type of replacement, not received and how long, etc.
May help others if owners who required a replacement because of the 13.2 brick could report the length of time, type of replacement, not received and how long, etc.
I have the same reply on my status that it was completed the day it was received and was repaired and replacement being sent out. Fast forward a week and nothing has changed on mine. Any of them.
I have finally gotten the notification from Geek Squad that my "repair is complete", meaning I have a replacement (new?) HomePod! I'll pick it up later but I am excited!
Edit: Got my HomePod, it smells brand new (cause the scent is strong), looks new, same serial number on the foot but different in the Home app. Well that's the end of this situation for me. It was automatically downloading 13.2.1, which isn't the faulty software but I will hold off for now.
Took a while but it was worth the wait!
Edit: Got my HomePod, it smells brand new (cause the scent is strong), looks new, same serial number on the foot but different in the Home app. Well that's the end of this situation for me. It was automatically downloading 13.2.1, which isn't the faulty software but I will hold off for now.
Took a while but it was worth the wait!
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To update: Apple sent them back, most appear to be new service units as they all had 11.2.5 loaded on them with the factory seal, and cord wraps and no sign of usage and serial number checks also indicated the same.
One unit was dropped by Fed Ex, and another FedEx has lost.
Now I’m left waiting on Apple executive relations to get their thumb out of their ass (the gal is a real B) and take ownership of this case. Almost 4 weeks in and I’m Being told they have to research it which can take 7-10 business days. Fed ex has already refunded for the lost HomePod.
So moral of the story is don’t trust their software updates, do any changes on one device at a time, don’t expect Apple to ever take ownership of the issue as my appeasement is a coupon (spend more money with us after we screw up, lol), and don’t send an email to TCook at Apple as executive relations is a terse department to work with and customer relations is much more polite.
But what do you expect from a team that works for a confused lost little man who is driving a once great company into the ground.
The other units that are back, took some time to get from iOS 11 up to 13. You may find you need to give it 20 minutes. If it doesn’t update in HomeKit, select reset and when it comes back up add it back in and you’ll see that it has taken to 13.2.1. Something hangs in iOS, but this resolves it.
One unit was dropped by Fed Ex, and another FedEx has lost.
Now I’m left waiting on Apple executive relations to get their thumb out of their ass (the gal is a real B) and take ownership of this case. Almost 4 weeks in and I’m Being told they have to research it which can take 7-10 business days. Fed ex has already refunded for the lost HomePod.
So moral of the story is don’t trust their software updates, do any changes on one device at a time, don’t expect Apple to ever take ownership of the issue as my appeasement is a coupon (spend more money with us after we screw up, lol), and don’t send an email to TCook at Apple as executive relations is a terse department to work with and customer relations is much more polite.
But what do you expect from a team that works for a confused lost little man who is driving a once great company into the ground.
The other units that are back, took some time to get from iOS 11 up to 13. You may find you need to give it 20 minutes. If it doesn’t update in HomeKit, select reset and when it comes back up add it back in and you’ll see that it has taken to 13.2.1. Something hangs in iOS, but this resolves it.
i have several homepods in my home. I walked into my office almost 2 weeks ago to find the “+” and “-“ flashing. I called Apple support and they walked me through a reset which did nothing then told me I am 30 days outside of my warranty so they will not cover it. I start doing research and notice there is a major issue with an update so I call back and speak to a senior advisor and he tells me that he will get with the engineers and get back to me. Over a week and I’m still waiting for a call so I call another senior advisor and she said they will do nothing for me. I asked for another manager and she said there is no one above her. I am saddened by the lack of willingness to stand behind their product. 30K+ in Apple products I have purchased in the last 7-10 years and they could care less.
I’ve never seen those flashing but yes, their support is absolutely trash now. I’ve stopped selling family yo switch. If someone comes to it on their own that’s fine.
But it’s not the same company anymore. And I think most of us would agree we are saddened by this.
I’m having to re do my HomeKit again and delete everything because of some hue issue on the lights. Apple said the only fix is delete the home after removing the accessory. HomeKit and homepods have 2 engineers dedicated to it in Apple per a senior agent who works with them. That’s nuts when you think about how few they have assigned to it.
We are the hobby to Apple now.
Let your dollars speak and buy something else.
But it’s not the same company anymore. And I think most of us would agree we are saddened by this.
I’m having to re do my HomeKit again and delete everything because of some hue issue on the lights. Apple said the only fix is delete the home after removing the accessory. HomeKit and homepods have 2 engineers dedicated to it in Apple per a senior agent who works with them. That’s nuts when you think about how few they have assigned to it.
We are the hobby to Apple now.
Let your dollars speak and buy something else.
It did take me a few tries to setup “recognize my voice” on 13.3. But it’s been setup for a few days now and we really like the HomePod functionality. If they are on sale again I’m getting another one for stereo in the room.