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NYC Thread: 3G issues
- Thread starter MSUSpartan
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manhattanboy
macrumors 6502a
Well I agree that for a long time Verizon >>>>> AT&T
but AT&T and Apple had us all believing that everything was kosher and would get a home run on the new 3G iphone. At best what we saw was a steroid-upped crap network and phone that are more unstable than Giambi's knees. (to throw another Yankee's reference in there)
AT&T and APPLE need to work on a solution ASA-f*cking-P
And WHY are you posting in the New York thread if your in Boston? Haters.
We're paying $30 for a data service that barely works.
AT&T is a company whose mission is to make a profit.
Therefore, without lighting a fire under their ass (a lawsuit), they're not going to bother fixing the issues with their crap data network and its horrible lack of capacity.
JPIndustrie
macrumors 6502a
I mean, I hate AT&T - but not because of it's network. In its defense, its 3G network has always been reliable and fast. I've had 2 3G devices before this one, (HTC Wizard/8525 and HTC Kaiser/Tilt), and even with HTC's 'questionable' quality - I was still able to get DSL speeds, consistently.
O, and I had it since January 2007, so I think I know what I'm talking about.
Ok, so since you deal with telecom so often, I'm sure the immense of amount of noobs with iPhone 3G's taxing the network doesn't play a part right?
Bottom line, AT&T 3G was great, then it sucked when the iPhone came out. Mmm. I wonder where the issue lies. Sure, AT&T may have grossly underestimated the demands - but bottom line is, AT&T's 3G network, at least when its working - is just as good if not better than their competitors.
i do the telecom dance on a daily basis. i am more of land based type of guy and don't much with wireless, but i get the basic concepts.
here is an easy way to explain it:
what we know -
1. a metric crapton of people bought the new 3G iphone
2. the 3G iphone is essentially mini computer, therefore it is downloading full webpages, multimedia content (pandora radio) etc. etc. so the amount of data being requested / sent had gone up a bunch as well
3. the new 2.0 software also came out, so on top of the 3G kids, you have people on EDGE hitting up the network as well
So to make this less technical think of it this way:
You have a wireless router at home connected to a cable modem that gets 1.5 meg up / 1.5 meg down (this is an example anal retentive people).
You open up your laptop and speed along...doing what you do on the internet etc. etc.
Now for the sake of this example lets say 100 people are connected to your wireless router at home and start going to town on the internet. Obviously your performance would suck. Everyone is connected, has full signal strength and what not, but everyone is sharing the same cable modem connection to the internet... therefore everything is slower than molasses.
While this isn't the *BEST* example, it is similar to the problems in NY (at least thats what my experience tells me).
In Manhattan there are the 3G/Edge Towers..those towers go to closets in which most likely Point to Point DS1,DS3 circuits then go back to whats called a POP (point of presence)...the POP is then connected to ATT's network which gets you out on the internet..etc etc. They may might be connected to some type of fiber ring..who knows (that gets into some high level crap that I don't know how it works)...so while you may get 4-5 bars and crap up/down speed..its because the ways your data gets back to ATT are bogged down.
Hopefully you were able to follow me there.
in Metro-tec bklyn in my office i get 4 bars of 3g and get 454Kbps. this morning when i ran the test i had to turn airplane mode on/off.
at home 22/9th in my apartment i get 1 bar and TONS of dropped calls. outside my apartment i get 5 bars.
why, with only 1 bar, doesn't it automatically switch to edge? Everytime i go home i have to rember to switch it or i end up with no battery in the morning.
AT&T: WE NEED MORE 3G BARS IN MORE PLACES IN NYC!!!!!!!!
at home 22/9th in my apartment i get 1 bar and TONS of dropped calls. outside my apartment i get 5 bars.
why, with only 1 bar, doesn't it automatically switch to edge? Everytime i go home i have to rember to switch it or i end up with no battery in the morning.
AT&T: WE NEED MORE 3G BARS IN MORE PLACES IN NYC!!!!!!!!
Anyone starting to see an improvement to service? I still have to do the Airplane Mode dance every now and then to refresh my connection but speeds are approaching decency in midtown and Inwood.
And by decent I mean 500kbps. ACTUAL 3G speed is just fantasy, right? 🙄
And by decent I mean 500kbps. ACTUAL 3G speed is just fantasy, right? 🙄
I got 250-350Kbps today near the TKTS in Brooklyn. Still no 3G for me in Greenwich Village tho. Will try again tonight.
I was on 4th avenue in Brooklyn last night around President street and shock of shocks--I reached 732kps!
That is the first time I've actually attained the advertised data speed anywhere in NYC. By the time I got home (about 10 blocks away) the speed was back to a horrible 60kbps.
I must have been close to a tower or something. That, and 4th avenue is a lot wider with fewer obstructions. Too bad I wouldn't want to sit on a streetcorner on 4th avenue and surf the web on my iphone.
That is the first time I've actually attained the advertised data speed anywhere in NYC. By the time I got home (about 10 blocks away) the speed was back to a horrible 60kbps.
I must have been close to a tower or something. That, and 4th avenue is a lot wider with fewer obstructions. Too bad I wouldn't want to sit on a streetcorner on 4th avenue and surf the web on my iphone.
today has been the first day in a week that i've had reliable EDGE data service in NYC. i havent tried 3G, but i will soon. hopefully things are improving.
I was in Woodside on Monday and it took ~4 hours for me to download a 1 page word document that was attached to an email. I couldn't get any data coverage. Yesterday I returned my iPhone and got a Curve through Verizon.
I already miss the iPhone. For those living in Manhattan are you getting service in your apartment buildings? A few people told me that one you go into a building you lose phone and data coverage. Any thoughts?
I already miss the iPhone. For those living in Manhattan are you getting service in your apartment buildings? A few people told me that one you go into a building you lose phone and data coverage. Any thoughts?
Managed to fight $25 out of an AT&T rep tonight as a credit for the horrible data network in NYC thus far.
The guy was a total douchebag, he even went as far as to say that $30 a month for data isn't a lot, so I shouldn't expect it to work all the time.
**** AT&T, I miss Verizon's network.
The guy was a total douchebag, he even went as far as to say that $30 a month for data isn't a lot, so I shouldn't expect it to work all the time.
**** AT&T, I miss Verizon's network.
I upgraded from the original.
Pre ordered a 3G with a local AT&T shop on the upper west side.
I had to wait two weeks for my iphone to arrive.
Man- what a mistake.
So far, Midtown and upper west side 3G service has been an absolute disaster for me.
Past weekend I was in a coffee house- everyone around me was on their phone- texting away- none of them had iphones. I was trying to load the Apple site and the connection just spun and spun. Same thing in the Natural History Museum- everyone around me is talking away- I go to make to make a call- no bars and the call Fails.
Today I'm in the office and try to connect to yahoo home page- spin, spin, spin- nothing.
I can't even get bars in my apartment- they tell me it's a dead zone. I think not. Because everyone who has been in my apartment has no trouble making calls- none of them have the iphone.
I called AT&T and their response was- If you are not happy you can still return the phone.
Sure I could. There's more than enough suckers lining up for this thing and the wait just gets longer.
What is going on here?
This thing is worse- far worse than the original.
Pre ordered a 3G with a local AT&T shop on the upper west side.
I had to wait two weeks for my iphone to arrive.
Man- what a mistake.
So far, Midtown and upper west side 3G service has been an absolute disaster for me.
Past weekend I was in a coffee house- everyone around me was on their phone- texting away- none of them had iphones. I was trying to load the Apple site and the connection just spun and spun. Same thing in the Natural History Museum- everyone around me is talking away- I go to make to make a call- no bars and the call Fails.
Today I'm in the office and try to connect to yahoo home page- spin, spin, spin- nothing.
I can't even get bars in my apartment- they tell me it's a dead zone. I think not. Because everyone who has been in my apartment has no trouble making calls- none of them have the iphone.
I called AT&T and their response was- If you are not happy you can still return the phone.
Sure I could. There's more than enough suckers lining up for this thing and the wait just gets longer.
What is going on here?
This thing is worse- far worse than the original.
I got around 200 kbps tonight in Chinatown on Grand Street. Around 150 kbps in my apartment at 6pm, but right now at 10pm it's sitting on EDGE again...
Call 611 and complain.
Everyone here, call 611 and complain.
They want to claim they "haven't heard any issues," well then, let's make them hear that there are issues.
Complain and demand refunds. When it hits their bottom line they'll take notice and get a fire under ass to fix it.
I called AT&T yesterday to complain about the utter lack of 3G service and my unwillingness to pay for the data I am unable to use. I was told that I needed to be on another phone with my iphone in hand, to run some "network tests." I asked the nice lady if I should communicate with apple about my issues, and she said not until after they run some tests. So, I set up the phone meeting for 5:30 the following day (today.) She told me that she would call me then. I said ok.
But, I thought to myself that I may be burning minutes during the call since I had used the "Dial Zero" (awesome free app!) app to get directly to a customer service rep. Turns out, I was using my minutes, so I complained. She promptly gave me 300 free rollover miinutes and a month of free texts (great for me because I went with the bare bones plan.)
Turns out that I had set up an appointment at the genius bar the next day for an unrelated issue, and I was told by the genius that a ton of people had been complaining, obviously, and told me that problem was AT&T and their infantile 3G system. The only reason I believed her was because during a business trip to North Carolina the previous week, I had experienced fantastic 3G reception, clarity, and data speed...it was like the first time I heard the Beatles.😀
So 5:30 rolled around...and no call. I waited about 2 hours before I called AT&T, using the same "dial zero" number, and complained. I got out of paying my activation fee and I was given 200 more minutes for using the same phone # as before...ha!
Now we have a meeting set up for tomorrow, so that they can see for themselves that I get zero 3G. There is no way I'm going to pay for the 3G until they fix the NYC towers. I will refuse, and I encourage all of you to call and complain, get whatever you can out of them, and then call them the next day and do the same thing again.
This sucks and they're stealing our money. Well I say.....NUTS!!!
But, I thought to myself that I may be burning minutes during the call since I had used the "Dial Zero" (awesome free app!) app to get directly to a customer service rep. Turns out, I was using my minutes, so I complained. She promptly gave me 300 free rollover miinutes and a month of free texts (great for me because I went with the bare bones plan.)
Turns out that I had set up an appointment at the genius bar the next day for an unrelated issue, and I was told by the genius that a ton of people had been complaining, obviously, and told me that problem was AT&T and their infantile 3G system. The only reason I believed her was because during a business trip to North Carolina the previous week, I had experienced fantastic 3G reception, clarity, and data speed...it was like the first time I heard the Beatles.😀
So 5:30 rolled around...and no call. I waited about 2 hours before I called AT&T, using the same "dial zero" number, and complained. I got out of paying my activation fee and I was given 200 more minutes for using the same phone # as before...ha!
Now we have a meeting set up for tomorrow, so that they can see for themselves that I get zero 3G. There is no way I'm going to pay for the 3G until they fix the NYC towers. I will refuse, and I encourage all of you to call and complain, get whatever you can out of them, and then call them the next day and do the same thing again.
This sucks and they're stealing our money. Well I say.....NUTS!!!
JPIndustrie
macrumors 6502a
I can tell I hit a nerve there, which is fine. That was the point.
Regardless of the fact that you can spit out technical terms ad nauseum and post a reply that made no point whatsoever except show everyone that you're able to formulate a proof of concept example (which of course, is irrelevant in this line of conversation) - my point is still solid.
And I guess throughout that data communications class presentation/recital that you've posted, it basically says that yes, the more people use a given circuit, the less bandwidth is expected - which was my point all along.
🙂
Update
2 days ago I was getting great 3G service and speeds with my iPhone. Today has been completely horrible. I am around Washington Square Park and I am getting very frustrated. From testmyiphone.com I got .3 Mbps on EDGE and .05Mbps on 3G if it works at all. I am becoming very, very upset.
2 days ago I was getting great 3G service and speeds with my iPhone. Today has been completely horrible. I am around Washington Square Park and I am getting very frustrated. From testmyiphone.com I got .3 Mbps on EDGE and .05Mbps on 3G if it works at all. I am becoming very, very upset.
Attachments
I been having problems like the rest of you. I love in Manhattan and work in the Bronx. The 3G reception is excellent in the Bronx, but the second I get off the FDR, It doesnt get a signal and goes to Edge. I have noticed that I get 3G in my apartment now, and occasionally I can get it when walking around the city, but its hit or miss...whats going on?
Got "no service" in the west village last night around 9:30PM from Hudson St all the way to West 4 subway station. First time I got no service in that area, sure 3G doesn't work and if I'm lucky Edge works (around Hudson St. and Houston St), but no service is ridiculous. Gave up, got on subway. When I got to Queens I got signal right away and everything was working as it should. I'm going to call AT&T and complain. Obviously my iPhone works fine in one location and not the other.
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I live in Brooklyn and venture to lower manhattan often.
I get great reception in Bklyn as soon as I step foot in the city reception goes to *****.
I was in the MEPa apple store and all the iphones on display went to edge when wifi was disabled. It's truly horrendous that the 3G device and phones werent thoroughly field tested before release.
I get great reception in Bklyn as soon as I step foot in the city reception goes to *****.
I was in the MEPa apple store and all the iphones on display went to edge when wifi was disabled. It's truly horrendous that the 3G device and phones werent thoroughly field tested before release.
seems to work fine for me now. still some hiccups here and there. another reason to call and complain? I got $32 credited to my account last month. if this persists, i'll do the same next month.