o2 Twitter em!

[instaxgirl]

all small print was read and understood again you are missing the point O2 needs to review the pricing and wording buy out your contract is not the right thing to say..how about please extend your contract with us and we will drop the price again to stress the point we dont want something for nothing

I don't understand your point. "Buy out your contract" apparently is the right thing to say because it seems that that is their policy. I'm familiar with this policy because it existed on my previous contract.
"how about please extend your contract with us and we will drop the price" This doesn't seem like the right thing to say because this is not their policy.

I understand you want to sign up with them again for another 18 months and don't just want "something for nothing" but you are not entitled to, as stated in the contract because you have not paid off your subsidy. Wait 6 months then sign all the contracts you want OR buy yourself out of the contract 6 months early.

I guess O2 should consider 12 month contracts for the people who simply must upgrade every year, but the phone would be more expensive then because they have you tied up for less time...

Agree with all this ^ I bet the 12 month contract prices would be really unpopular though.

 

[iBlue]

http://upc.*************/uploads/smilies/sm-thud.gif

I think it would be more useful for me to start talking to brick walls and vacuuming my ceiling rather than trying to get the OP to understand who is missing what point.

 

[Phil A.]

Yes we want special treatment yes indeed!!!!!
Orginal iPhone cost me £269 plus £35 per mth x 18 mths £899
iPhone 3G cost me £59 plus £45 per mth x 18mths to date £599
TOTAL £1498
If i do want the 3GS O2 want £315 plus the handset price say i went for £96
then i will have given O2/Apple £1909 of my hard earned cash!!!!!
So yes i am bitching about O2 and yes more importantly I DO WANT SPECIAL FKN TREATMENT!!!

I don't know if this applies to you, but I'm sure there are plenty of people who bought the original iPhone on launch day with an 18 month contract and then took advantage of the early upgrade (moving to a £45 tariff to get the cheaper handset)

If you got the original iPhone on the £35 tariff when it was released in the November and the 3G on release date, you will only have paid 9 months, not 18 of the original £35.00 per month and to date you have only paid 11 of the 18 on the second one, so that makes

£269 + £35 x 9 = £584
£59 + £45 x 11 = £554

Grand Total of £1,138


Now, the full contract cost for 18 months on 1st gen and 18 months on 3g would be:

£269 + 35 x 18 = £899
£59 + £45 x 18 = £869

Grand Total of £1,768

So, if O2 allowed people to upgrade from the 3G to the 3GS with no penalty (having already done it on the 2G to 3G), they are down by over £600 on what people had contracted to pay to them. Doesn't make much sense from O2's perspective, does it?

 

[sananda]

Perhaps #imoaners will start trending.

 

[msmyth]

Whatever your reasoning, o2 have set themselves up for criticism. Its natural to expect the same treatment as we got last year, as a business its within their best interests to remain consistent.

I understand what people are saying, a contract is a contract, what you fail to recognize is that the prices for the phone have always been ott compared to other handsets, and shouldn't be held in the same regard.

As apple fans, we all want the latest and greatest from them, and if o2 knew anything about the type of customers they have with the iPhone, they would at least accommodate something, instead of a general F U to probably the highest paying group of customers in their demographic.

 

[Mantishead]

Again i think the point of this post is lost on you lot who dont even have an iPhone! and we didnt and do not expect a free upgrade we dont mind paying a price just not the price O2 are saying we are happy to sign up for another 18mths contract and that alone should be worth a cheaper upgrade cost
and yes a customer should be given better treatment if they are loyal to the brand

I bought the 2G iPhone the day it came out. I upgraded to 3G the day it came out - both involved queueing like an idiot, but you know what I thought they were great products and I wanted them.

The great value upgrade to 3G several months ago was undoubtedly extended by Apple and not the networks. Network operators are working with incredibly low margins in an incredibly competitive marketplace in which infrastructure costs are massive.

We can clearly see, based on the NEW contract pricing of 3GS that the hardware has, at the moment, quite a premium attached to it. It would seem reasonable therefore that there simply isn't the margin to go and offer further subsidy for early contract termination upgrade customers.

It's not a question of loyalty it's a question of good business. And don't for one minute suggest loyalty as being a reason they should erode their limited profits for you. If T-Mobile came out tomorrow and offered a FREE 3GS upgrade you would switch instantly - your only loyalty is with Apple.

Let's no forget prior to O2 no network operator was offering inclusive monthly data, access to WiFi hotspots and free voicemail all within the standard contract.

Face facts people - you're just bummed out cos you wanted a new phone and it looks like you'll have to wait a little longer.

 

[Phil A.]

Whatever your reasoning, o2 have set themselves up for criticism. Its natural to expect the same treatment as we got last year, as a business its within their best interests to remain consistent.

I understand what people are saying, a contract is a contract, what you fail to recognize is that the prices for the phone have always been ott compared to other handsets, and shouldn't be held in the same regard.

As apple fans, we all want the latest and greatest from them, and if o2 knew anything about the type of customers they have with the iPhone, they would at least accommodate something, instead of a general F U to probably the highest paying group of customers in their demographic.

Why would anyone expect the same treatment when buying a subsidized phone as an unsubsidized one? I don't see it as an FU from O2 - all they are doing is saying you signed a contract and we expect you to honor that contract. Why is that so bad?

 

[msmyth]

Why would anyone expect the same treatment when buying a subsidized phone as an unsubsidized one? I don't see it as an FU from O2 - all they are doing is saying you signed a contract and we expect you to honor that contract. Why is that so bad?

I didn't say to expect the same treatment, i said it was inconsistent from last year, and thats why its rubbing people up the wrong way, regardless of the finer details.

I didnt say it was bad either, i suggest you read my post again.

 

[Shoesy]

Yay! UK specific threads ftw!

p.s. stop whining, you're making us look like children.

 

[Mantishead]

I didn't say to expect the same treatment, i said it was inconsistent from last year, and thats why its rubbing people up the wrong way, regardless of the finer details.

I didnt say it was bad either, i suggest you read my post again.

Yes and clearly it's inconsistent because last year Apple decided they needed bigger market share with a much improved device so they gave them a much cheaper product...

Come on people - when have network operators ever done what happened when 3G came long - NEVER... It was Apple pulling the strings!!!

 

[msmyth]

I agree that a contract is a contract and it should be honoured, what i DONT agree with is the termination fee.

o2 are asking for 45xremaining months of contract, which would be fine if my intentions were to leave them, but its not.

It is not fair for o2 to ask for the full monthly fee if its the customers intentions to stay on the same tariff but with a new phone. Im not stupid, that 45 quid i pay a month is not for the phone itself, so why are o2 bullying customers to pay it?

I would happily pay the sub amount x months and take up a new 18month contract, but im not paying for minutes and texts that i havent used!

 

[edesignuk]

Im not stupid, that 45 quid i pay a month is not for the phone itself, so why are o2 bullying customers to pay it?

Because you're trying to break contract. No company will ever let you out of contract for the best value as you see it ought to be.

They're not bullying you. You took out an 18 month contract, there was a good chance an update would be out before those 18 months were over.

Will living with what you have (with a free 3.0 upgrade) for 6 months kill you?

Nothing about what o2 are doing is remotely unfair. Completely normal, business as usual. The Apple sticker on it makes no difference.

 

[durhamcowboy]

Anyone know how to get my exact buy out price - can I downgade to the cheapest tariff and then get them to calculate it?

 

[Oliver.m]

I can see some peoples point, but when all is said and done, if you signed a contract then you either need to pay up or wait.

Its because of things like this that it makes more sense to just buy it on payg and get a cheaper contract. That way you can just pay for the phone whenever a new one comes out. Anything that it subsidised will usually end up costing more in the long run. Companies aren't stupid, they do however rely on the fact that many of their customers are short sighted.

I just wish that Apple would release an unlocked version to buy at full price so all this rubbish could be avoided and i wouldn't have to worry about unlocking.

 

[arkitect]

Anyone know how to get my exact buy out price - can I downgade to the cheapest tariff and then get them to calculate it?

Seriously your best bet would be to call O2 and ask them.
If they can't help you I seriously doubt anyone on here could.

 

[msmyth]

Because you're trying to break contract. No company will ever let you out of contract for the best value as you see it ought to be.

That's certainly not true. The only reason o2 are charging the full amount is because their contract allows them to. Many a time i have left a service to pay a termination fee that was no where near the amount it would be to carry on the contract.

The broadband market was slaughtered last year by fair trading by doing the same thing, and its only a matter of time before the mobile market gets their attention.


And yes they are bullying customers, as they are not providing any alternative. I shouldnt really justify my opinion to you, have a look on twiiter, thousands share the same opinion, in comparison to the ten's that share your right-winged view

 

[sva]

As pissed as I was when I found out I'd have to buy out my contract to upgrade, it's actually better that I don't.

If i did, I'd be stuck with the 3G S for 18 months and would be in the exact same position when the 4G is out next year.

I now see the 3G S as a stop gap.

 

[sananda]

I can see some peoples point, but when all is said and done, if you signed a contract then you either need to pay up or wait.

Its because of things like this that it makes more sense to just buy it on payg and get a cheaper contract. That way you can just pay for the phone whenever a new one comes out. Anything that it subsidised will usually end up costing more in the long run. Companies aren't stupid, they do however rely on the fact that many of their customers are short sighted.

I just wish that Apple would release an unlocked version to buy at full price so all this rubbish could be avoided and i wouldn't have to worry about unlocking.

I bought Pay and Go because I thought that I might well want to upgrade prior to the expiry of the 18 month contract and o2 had no provision in the contract for that.

 

[edesignuk]

And yes they are bullying customers, as they are not providing any alternative. I shouldnt really justify my opinion to you, have a look on twiiter, thousands share the same opinion, in comparison to the ten's that share your right-winged view

Just because thousands seem to think they should be treated specially doesn't make them right, it just makes them greedy and incorrectly expectant.

My right-winged view.

HAHAHAHAHAHAHA.

 

[msmyth]

Just because thousands seem to think they should be treated specially doesn't make them right, it just makes them greedy and incorrectly expectant.

My right-winged view.

HAHAHAHAHAHAHA.

right wing view - Strongly favoring retention of the existing order. I dont know why you find that so funny, i suggest you look at a thesaurus in future!

 

[instaxgirl]

Im not stupid, that 45 quid i pay a month is not for the phone itself, so why are o2 bullying customers to pay it?

Because you agreed to?

That's certainly not true. The only reason o2 are charging the full amount is because their contract allows them to. Many a time i have left a service to pay a termination fee that was no where near the amount it would be to carry on the contract.

O2 certainly aren't the only mobile company that do this. I'm aware of at least 3 more (through personal and family experience) and I'd actually be surprised if they all didn't ask you to "buy out".

The difference is when Sony Ericsson released a new version of the phone I'd got subsidised with my 18 month contract I didn't throw a fit.

 

[iBlue]

right wing view - Strongly favoring retention of the existing order. I dont know why you find that so funny, i suggest you look at a thesaurus in future!

You look it up. No wait, allow me:



Gee, it doesn't have your exact definition. I thought it was a funny thing to say to someone you don't know AT ALL. but I guess if that's the best you've got...

 

[iSimx]

Yay! UK specific threads ftw!

p.s. stop whining, you're making us look like children.

and with that attitude o2 will continue to screw us lol... Without complaining there's not a chance of changing anything

 

[edesignuk]

right wing view - Strongly favoring retention of the existing order. I dont know why you find that so funny, i suggest you look at a thesaurus in future!

It's funny because you don't know me in the slightest.

Ordinarily I'm with the people banging down the doors of our corporate governing overlords, this time though, not so much.

You ALL signed contracts which work in exactly the same way as they always have done (expect for the 1st gen iPhone I grant you, this was an exception case). All of this should come as no surprise to anyone.

I've skipped the iPhone and have got an HTC Magic (Android). Now I find out that there are 18 Android handsets coming this year. If I want one of them I'll have to wait until my contract is up, or buy my way out of my current one. Does that suck for me? Yes, of course it does. Are they wrong, or am I surprised and angered it works this way? Not in the slightest, as well I shouldn't be. It's always been this way.

 

[msmyth]

You look it up. No wait, allow me:

View attachment 174773

Gee, it doesn't have your exact definition. I thought it was a funny thing to say to someone you don't know AT ALL. but I guess if that's the best you've got...

Yet again you fail to read, a THESAURUS, not a dictionary! The term is defined by the context in which it is used

http://thesaurus.reference.com/browse/right-wing
http://dictionary.reverso.net/english-cobuild/right-wing

Both define conservative views, which compliments my original definition, if you would like to know the meaning of conservative i could look that up for you too??