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needs to be customer service for apple store phone call chat doesnt work I Tried they dont have the power move up shipping or give free cases they are only sale reps

I am interested as to when yours appears. Mine hasn't appeared either (call ended 1600).
 
I called Apple earlier today to find out why I got Oct 1-6 when I pre-ordered at around 3:45 am (even though I knew why) and I was very nice just talking about the phone, weather, etc. I asked about a free case in the end and she hooked me up with a free leather case. That's $50 saved in my pocket. Doesn't hurt to try that's for sure.

Already shows up in my account. Thanks guys.
 
I called to check on my shipment date. He confirmed that it was scheduled to ship between October 1 and 6. I indicated that my friend had called and was offered a free case. The representative did say he would give me a case but called me out indicating that I call just for the free case! Then I check my order status in the case was added to my original iPhone order. However I am being charged for it! There's no indication that it is free…
 
Just called and asked for expedited shipping, i was actually willing to pay for it but the guy "Bodi" highly recommended that i do not do it. He said all phone tech support people were sent an email saying not to expedite as it may cause more delays.

- He mentioned that he would be extremely surprised if it did not ship next week and arrive well before the 10/1 date.

Same with me, so left the same shipping, Got my Leather Case refunded to me as well. Shipped yesterday, arrives the 19th. :cool:
 
I called to check on my shipment date. He confirmed that it was scheduled to ship between October 1 and 6. I indicated that my friend had called and was offered a free case. The representative did say he would give me a case but called me out indicating that I call just for the free case! Then I check my order status in the case was added to my original iPhone order. However I am being charged for it! There's no indication that it is free…


Lol
 
I am interested as to when yours appears. Mine hasn't appeared either (call ended 1600).

Talking to a sales rep on chat if he can check to see if my free case is added and he told me this

"I do not know when the case will show up on your order because it may take up to 24 hours for it to show on your order."

So I will wait till tomorrow until I call again
 
Well, my free case showed up in my account right away. Only it wasn't free.

Hopefully a discount gets applied.
 
Talking to a sales rep on chat if he can check to see if my free case is added and he told me this

"I do not know when the case will show up on your order because it may take up to 24 hours for it to show on your order."

So I will wait till tomorrow until I call again
Thanks for the follow-up!
 
I really have to agree that the expedited shipping is a placebo. Both reps I talked to said all orders are expedited shipping already, which I fully believe. A company like Apple can get next day air for what we pay for parcel post.

Anyhow, the rep I just talked to didn't just offer me a case, he said, "I can pretty much offer you any accessory for your Apple products". He first offered me the Duracell Powercase for my 5S - that's $120. I just took the leather for my plus and thanks him profusely. It showed in my order before we got off the phone.

I called 1-800-676-2775.
 
I think that all these bumped delivery dates are just done for a placebo effect. The orders are going to get there on a specified date regardless.

I think you're exactly right, we may all get the phones on Sep 29 - Oct 2nd. Having this visually on our orders just gives a nice mental feel..especially when it says "Sept." in a arrival date. It would for me!

I'll tell you this though, the past 3 days have DRAGGED for me personally. It's feels like when I was a kid impatiently waiting for my B'Day, Xmas...summer vacation, etc. Time seemed to barely move.
 
Just called. I was told that there's no faster shipping option available. I didn't direct ask for a free case, but I mentioned maybe getting one at a discount and was denied that. The rep was courteous through everything, though. I'll just be patient. Patient, as in giving a retail store on Friday a try :).

He also said that my "processing items" status won't change to "preparing for shipment" until 3 days before it's actually sent off.
 
Just called. I was told that there's no faster shipping option available. I didn't direct ask for a free case, but I mentioned maybe getting one at a discount and was denied that. The rep was courteous through everything, though. I'll just be patient. Patient, as in giving a retail store on Friday a try :).

He also said that my "processing items" status won't change to "preparing for shipment" until 3 days before it's actually sent off.

Napoleon here. Good to see you, BeSweeet. :)
 
I didn't even ask for the case. After chatting for a bit he said, "I appreciate you being really cool about this, so there is something I can do for you". Be nice to these guys since they've been getting yelled at all weekend and they might offer something. If not, so be it. Even the Comcast CSRs have discounted my bill because I'm nice to them.
 
Talking to a sales rep on chat if he can check to see if my free case is added and he told me this

"I do not know when the case will show up on your order because it may take up to 24 hours for it to show on your order."

So I will wait till tomorrow until I call again

I called back and a very nice guy answered the phone. He saw the order, from when I previously called, and said it would show up in about a day- it's based on how the person who creates the order does it.

He said if it doesn't show up, call back and they'll take care of it again. Given Oct 1-6 is a lifetime-without-6+ away, all I got is time, so no biggie.
 
For those of you whose iPhone shipped., how heavy is it? I just got a notification from UPS my choice saying something shipped and estimated delivery is 9/18.
I got way too excited thinking it was my phone but I'm thinking it might be the case.
 
For those of you whose iPhone shipped., how heavy is it? I just got a notification from UPS my choice saying something shipped and estimated delivery is 9/18.
I got way too excited thinking it was my phone but I'm thinking it might be the case.


Sounds like the case. I doubt you'll get the phone a day before it releases
 
Oct. 1 to 6 Delivery Date Orders

Sounds like the case. I doubt you'll get the phone a day before it releases


Some people that have their phones shipped already have that same delivery date. Apple will have FedEx/UPS hold the phone for a day.
 
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