only two per household?

[phpmaven]

Exactly!

I did everything by the book, according to their suggestions.

I favourited the ones I wanted. I setup my cards, addresses etc. in advance of the store going down, and I was there with devices ready at 8:01

So first of all we play the apple store availability lottery. None of my devices would let me in even whilst others were ordering It just seems to be random which particular browsing session lets us in at a particular time. So four minutes later I was still refreshing. By the time I got in on my ipad (iphone, desktop still saying store down), the black SS I had wanted was at "4-6 weeks" and the one for my wife was saying "24-30" or something.

So I go to favourites thinking I'll be able to click "express checkout" and buy them all in one easy go? or failing that move them both to basket... but NO! had to do each individually and go through all the address <next> card <next> etc for each one. So by the time I'd done the black SS it was back at JUNE and the other one ended up 4-6 weeks.

Anyway, I ended up ordering another one for my sister which itself had a 4-6 weeks but then I'm told about some weird limit and that any/all could be cancelled because I've ordered too many.

I know the launch worked well for some people, and I know it's very much a first world problem (thoughts are with grumpymom and family), but I do think this kind of stuff lets Apple down in their key audience.

As I've said before, last Christmas a lot of stores had website queue management systems in place. When you went to their site, if there was enough capacity, you were let straight in. If not, you were queued with your place in the queue clearly displayed and continuously updated. When your position was reached, you were let in and could order. Far better than having to play the apple store lottery IMHO.

I've cancelled my third order, I'm just not willing to take the chance on them being cancelled. Although of course, now I've read some people with only two have had one cancelled so I'm back to worrying.

If it makes you feel any better, the SS Space Back was at 4-6 weeks from the moment the site went live. The store app went live at 12:02 and I got my order placed before 12:03, and I got the 4-6 week timeframe on my SS Space Black. It went to June at around 12:10

 

[iphone6fan]

Thanks, this is helpful. I'm slightly afraid to call about my two orders (had three), but armed with this knowledge I might give it a shot.

If you do call, let us know what you find out. Thanks!

 

[Apollonian]

only two per household?

If it makes you feel any better, the SS Space Back was at 4-6 weeks from the moment the site went live. The store app went live at 12:02 and I got my order placed before 12:03, and I got the 4-6 week timeframe on my SS Space Black. It went to June at around 12:10

Your exactly right, I was refreshing until the moment it came up and got my SS Black ordered at 12:03 with 4-6 week delivery. Moments later they were at June. There never was launch day delivery and they won't even have any till May! I understand supply constraints at launch but having none available does not impress me especially when I'm dropping $1099!!

I cancelled my third order to ensure that I wouldn't lose my spot for the SS Black because who knows when I'd get it then!

 

[al256]

Ordered three (was always going to cancel one, backstory is in other threads), cancelled one, two orders still active, still biting my nails. The fact that I ever HAD three might make me a target.

I think they have multiple methods of matching, but I think everyone who reported cancellation so far ordered > 2 on one ID.

I expect cancellations are still incoming.

It's really hard to say. If I needed to defeat the two watch limit, I'd be using different ID, different credit card, and different shipping address. I mean, at that point I'd probably just have one of my apple hating coworkers (bunch of hipsters) order me one and reimburse them.

Really sorry to hear it. The reason I'm hanging out on this thread is that I also briefly had three active orders (cancelled the third at about 9am) and part of me is still waiting for the bomb to drop.

I did. And yes if you have three one or all of them may be cancelled.

Thanks, this is helpful. I'm slightly afraid to call about my two orders (had three), but armed with this knowledge I might give it a shot.

You worry, a lot. If I were you, I wouldn't worry too much about your two remaining orders. Why? Because you only have two open orders.

I do appreciate that you 'bump' this thread to the top for other people to post their status but it's now the weekend. I'm guessing that on Monday Apple will resume its hunt and we might hear about more canceled orders. Just... try to enjoy your weekend for now


I guess the real question is, when will those who order 3 or so watches be safe? When they get shipping confirmation? When it arrives at the door?

 

[VSMacOne]

I guess the real question is, when will those who order 3 or so watches be safe? When they get shipping confirmation? When it arrives at the door?

This is what in wondering. I'm waiting to cancel any of my orders for now hoping that if I get flagged they will have the decency to email before they cancel. Otherwise it won't be a pleasant call that I will be making to customer service.

 

[SIUGRAD99]

Soo... I recieved the dreaded Cancellation email this morning. I place 4 seperate orders on Friday morning (2 watches and 2 accessories). The watches I placed 1st & 2nd the accessories 3rd & 4th . Apple was so kind to pick which order they wanted to cancel and cancelled one of my watches not my accessories. I called Apple and the 1st guy I got didn't care at all, put me on hold for 20 minutes to tell me he could place a new order that would arrive in June and that he felt I was saying it was his fault. I told him that since he represented Apple and he was the person I was talking to about it so in essence he was. He didn't offer any assistance and I let him know I would call back when I had more time and speak to someone else to which he replied they'd tell me the same thing.

I called back and spoke with a women who was very nice, empathetic and understanding. She couldn't explain the reason for why the specific order was cancelled, but rather than place the blame on the customer she went out of her way to try to make it right and credited me $100 to my Apple Account. It doesn't make their mistake right, but at least it shows they acknowledge their mistake.

I don't imagine everyone will get the same treatment, but thought i'd share my story. Thankfully the watch that was ordered for me personally is good to go and should arrive on the 24th.

 

[phpmaven]

Your exactly right, I was refreshing until the moment it came up and got my SS Black ordered at 12:03 with 4-6 week delivery. Moments later they were at June. There never was launch day delivery and they won't even have any till May! I understand supply constraints at launch but having none available does not impress me especially when I'm dropping $1099!!

I cancelled my third order to ensure that I wouldn't lose my spot for the SS Black because who knows when I'd get it then!

I feel your pain. Hopefully the ship dates will improve in the weeks ahead. A lot of us have gotten the "we've got good news, your order is shipping sooner" emails.

 

[caligurl]

Soo... I recieved the dreaded Cancellation email this morning. I place 4 seperate orders on Friday morning (2 watches and 2 accessories). The watches I placed 1st & 2nd the accessories 3rd & 4th . Apple was so kind to pick which order they wanted to cancel and cancelled one of my watches not my accessories. I called Apple and the 1st guy I got didn't care at all, put me on hold for 20 minutes to tell me he could place a new order that would arrive in June and that he felt I was saying it was his fault. I told him that since he represented Apple and he was the person I was talking to about it so in essence he was. He didn't offer any assistance and I let him know I would call back when I had more time and speak to someone else to which he replied they'd tell me the same thing.

I called back and spoke with a women who was very nice, empathetic and understanding. She couldn't explain the reason for why the specific order was cancelled, but rather than place the blame on the customer she went out of her way to try to make it right and credited me $100 to my Apple Account. It doesn't make their mistake right, but at least it shows they acknowledge their mistake.

I don't imagine everyone will get the same treatment, but thought i'd share my story. Thankfully the watch that was ordered for me personally is good to go and should arrive on the 24th.

good lord!? now they are canceling orders that are only TWO watches... but if you order accessories they are considering that as part of your exceeding 2 orders????????????????????????????

 

[iggypod]

good lord!? now they are canceling orders that are only TWO watches... but if you order accessories they are considering that as part of your exceeding 2 orders????????????????????????????

Wow. Agreed. I can't imagine they would include accessories as part of the "order total / limit per household". That's just not right.

 

[SIUGRAD99]

That was exactly my point. I get if they want to cancel an order, but randomly choosing which one is complete bs. The 1st guy didn't seem to get my point and thankfully the girl did. It's not going to get the 2nd watch to me on launch day like it was supposed to, but at least it shows they acknowledge their mistake.

That's what I get for being overly cautious not to screw up the pre order.

 

[Caps4Cup]

For those of you who have orders canceled,when did you order? When did you receive the cancel email? Apple customer service said it will be soon after the order.

 

[Lobwedgephil]

I am confused why your order was cancelled, you only ordered two watches.

 

[iphone6fan]

Soo... I recieved the dreaded Cancellation email this morning. I place 4 seperate orders on Friday morning (2 watches and 2 accessories). The watches I placed 1st & 2nd the accessories 3rd & 4th . Apple was so kind to pick which order they wanted to cancel and cancelled one of my watches not my accessories. I called Apple and the 1st guy I got didn't care at all, put me on hold for 20 minutes to tell me he could place a new order that would arrive in June and that he felt I was saying it was his fault. I told him that since he represented Apple and he was the person I was talking to about it so in essence he was. He didn't offer any assistance and I let him know I would call back when I had more time and speak to someone else to which he replied they'd tell me the same thing.

I called back and spoke with a women who was very nice, empathetic and understanding. She couldn't explain the reason for why the specific order was cancelled, but rather than place the blame on the customer she went out of her way to try to make it right and credited me $100 to my Apple Account. It doesn't make their mistake right, but at least it shows they acknowledge their mistake.

I don't imagine everyone will get the same treatment, but thought i'd share my story. Thankfully the watch that was ordered for me personally is good to go and should arrive on the 24th.

Are you in the U.S.?

 

[gwynne]

only two per household?

You worry, a lot. If I were you, I wouldn't worry too much about your two remaining orders. Why? Because you only have two open orders.



I do appreciate that you 'bump' this thread to the top for other people to post their status but it's now the weekend. I'm guessing that on Monday Apple will resume its hunt and we might hear about more canceled orders. Just... try to enjoy your weekend for now





I guess the real question is, when will those who order 3 or so watches be safe? When they get shipping confirmation? When it arrives at the door?

Holy cow, you spent some effort to track down and quote all my posts.



I'm typically only replying when other people post at this point, not intentionally bumping, but if my level of worry is worrying you, there's always Ignore.

 

[/dev/toaster]

Soo... I recieved the dreaded Cancellation email this morning. I place 4 seperate orders on Friday morning (2 watches and 2 accessories). The watches I placed 1st & 2nd the accessories 3rd & 4th . Apple was so kind to pick which order they wanted to cancel and cancelled one of my watches not my accessories. I called Apple and the 1st guy I got didn't care at all, put me on hold for 20 minutes to tell me he could place a new order that would arrive in June and that he felt I was saying it was his fault. I told him that since he represented Apple and he was the person I was talking to about it so in essence he was. He didn't offer any assistance and I let him know I would call back when I had more time and speak to someone else to which he replied they'd tell me the same thing.

I called back and spoke with a women who was very nice, empathetic and understanding. She couldn't explain the reason for why the specific order was cancelled, but rather than place the blame on the customer she went out of her way to try to make it right and credited me $100 to my Apple Account. It doesn't make their mistake right, but at least it shows they acknowledge their mistake.

I don't imagine everyone will get the same treatment, but thought i'd share my story. Thankfully the watch that was ordered for me personally is good to go and should arrive on the 24th.

Did you put all 4 orders on the same credit card ? You only ordered a grand total of 2 watches ?

----------

what a shambles, they have a push for orders to move to online, and allow cusotmers to order the amount they wanted, to cancel random orders without asking the customer which model they would like to keep. Sorry that is an aweful experience. They should have clearly stated what the limits were and enforced them in the ordering process. Feel sorry for people ordering for families .

This is what annoys me more than anything. There was *NOTHING* posted about the limits. If there was a limited posted things would be very different.

Beyond that randomly canceling some seems more like ... hey, we don't have enough supplies for x model. Let's go find some orders we think are dup and cancel em.

It seems more of a witch hunt than anything.

 

[al256]

Holy cow, you spend some effort to track down and quote all my posts.

I'm typically only replying when other people post at this point, not intentionally bumping, but if my level of worry is worrying you, there's always Ignore.

I omitted 5 additional posts you had in this thread for my post.

I too am curious for all latest updates on this issue. I'm not trying to embarrass you or have you stop posting. It just seems you've made your situation very clear with your posts.

And no, ignoring isn't a real option. I'm not always signed in while browsing this thread and forum.

 

[5105973]

You went SS? Cool. Which one did you choose?

I really hope none of your orders get cancelled. It sounds like you may be safer with three separate orders, but you never know. Fingers crossed!

I do agree re: making the 2-watch limit known. We would've been in the same boat as you if one of the kids had decided to preorder a watch.

Best wishes to your mom. Catching that stuff early is key.

Thanks, Bunnicula. I picked Stainless Steel with Black Sport band in 38 mm size. I was waffling between that and the 38 mm blue Sport. I take it that you decided to put off purchases for your children at this time?

Well I can't believe what I'm reading in this thread. I do hope they aren't carrying cancellation decisions over into a week from now. It seems different customers are being told different things depending on whom they reach during their inquiries. This is all about as clear as mud. I don't wish to speak ill of another forum member's thread but I admit I nearly choked on my drink when I read that thank you post to Angela Ahrendts. I can't place sole blame on her for these unpardonable snafus but neither can I give her sole credit for anything about this miserable process that is working.

 

[gwynne]

I omitted 5 additional posts you had in this thread for my post.

I too am curious for all latest updates on this issue. I'm not trying to embarrass you or have you stop posting. It just seems you've made your situation very clear with your posts.

And no, ignoring isn't a real option. I'm not always signed in while browsing this thread and forum.

And yet you've done both.

 

[5105973]

I ordered one for each member of my family, 4.
Like many of you, I have been with Apple Products for 20+ years.
BUT, I can promise I will throw every piece of Apple product in the trash if my order gets canceled. At no place during my ordering process did it limit me, so if there was a limit, there should have been a warning.

I realize that has zero effect on Apple as a company, but as a businessman, I could never do that to any customer, without a clear warning up front.

My husband has a business relationship with Apple in addition to being a longtime non-business customer. He's been heavily courted the past few weeks by a contact at Apple to both wear the watch and have his company develop for it. (No they're not going to give GrumpyDad the Drake & Katy Perry treatment and give him an Editon...or even a Sport....that's apparently only reserved for really famous people who are willing to be photographed with the watch while grabbing their crotch or wearing fishnet tights. Apple Watch's image will die an ugly death if my husband agrees to do either or...both).

Anyway, my husband is going to be having a conversation with this contact about the issues discussed in this thread and how it's influencing his feelings about Apple and doing business with them. We have no illusions such a discussion will bear any fruit whatsoever. But it's nice to be able to get our point across to someone positioned at Apple just high enough that some of the customer dissatisfaction may make it back to the right ears at Cupertino. (Assuming at this stage that the people there will even care).

 

[iphone6fan]

Has anyone else's order been canceled today?

 

[JLEW700]

Soo... I recieved the dreaded Cancellation email this morning. I place 4 seperate orders on Friday morning (2 watches and 2 accessories). The watches I placed 1st & 2nd the accessories 3rd & 4th . Apple was so kind to pick which order they wanted to cancel and cancelled one of my watches not my accessories. I called Apple and the 1st guy I got didn't care at all, put me on hold for 20 minutes to tell me he could place a new order that would arrive in June and that he felt I was saying it was his fault. I told him that since he represented Apple and he was the person I was talking to about it so in essence he was. He didn't offer any assistance and I let him know I would call back when I had more time and speak to someone else to which he replied they'd tell me the same thing.

I called back and spoke with a women who was very nice, empathetic and understanding. She couldn't explain the reason for why the specific order was cancelled, but rather than place the blame on the customer she went out of her way to try to make it right and credited me $100 to my Apple Account. It doesn't make their mistake right, but at least it shows they acknowledge their mistake.

I don't imagine everyone will get the same treatment, but thought i'd share my story. Thankfully the watch that was ordered for me personally is good to go and should arrive on the 24th.

Thanks for sharing. Were all 4 orders with the same credit card?

 

[SIUGRAD99]

Trust me I am too. All orders we're on the same card, but only 2 watches. I am in the U.S.

 

[eddie8620]

My wife received an email today stating her ordered was canceled. I ordered 2 watches for me under my apple ID with my AMEX card. She ordered 2 watches under her apple ID with my credit card.

 

[iphone6fan]

My wife received an email today stating her ordered was canceled. I ordered 2 watches for me under my apple ID with my AMEX card. She ordered 2 watches under her apple ID with my credit card.

Was it the same credit card for all 4 orders? Same name? Same address? Same phone number? Did the orders go into processing before being canceled? What time did you order? What time were they canceled?

Sorry for all the questions, but I am just wondering because I need 3 watches and was going to order 2 and have my wife order 1. Thanks in advance!

 

[bunnicula]

Thanks, Bunnicula. I picked Stainless Steel with Black Sport band in 38 mm size. I was waffling between that and the 38 mm blue Sport. I take it that you decided to put off purchases for your children at this time?

Well I can't believe what I'm reading in this thread. I do hope they aren't carrying cancellation decisions over into a week from now. It seems different customers are being told different things depending on whom they reach during their inquiries. This is all about as clear as mud. I don't wish to speak ill of another forum member's thread but I admit I nearly choked on my drink when I read that thank you post to Angela Ahrendts. I can't place sole blame on her for these unpardonable snafus but neither can I give her sole credit for anything about this miserable process that is working.

Yeah. I'm waiting for the kids to figure out what they like and if they really want one.

I think all the problems could've been ironed out with actual purchase limits built into the online store.