Well yesterday was a big pain in the a**.
My delivery slot was between 1:30 - 2:30. After waiting until 5pm I rang up customer services who told me it was still out for delivery and to give it until 8pm.
Luckily I checked my tracking on
Free Parcels app and it showed my delivery as scanned back into the warehouse at 16:55!!!
I rang up customer services again and they again told me it was still out for delivery (which their own website showed as well) so I told them that the app showed it as back at the depot to which she then said "oh yeah, lets send them an email to find out why". Luckily the depot is open until 8pm and I managed to get there in time to collect it myself.
If it wasn't for me checking the app I would of probably been waiting until Monday
🙁