What is it that you are trying to do? That is on the verizon site. I though you were adding a line via apple.com?
Also you can paste a screen shot into Paint if you are on a PC and then use the eraser to erase any personal info or use the box tool to make a box around it and then hit delete. Then save the file and then upload it.
When I try to add a line at apple I get the error message "Your request cannot be processed please try again later" (or something like that). So I thought I would try to change my plan from the 1400 NW UL T&T but don't have any option at Verizon wireless except to switch to more everything plan. Don't know if something has changed on Verizon site or if it is the special grandfathered plan that I have that is causing the problem. Remember I pay less than $200/month for 4 UDP and one TDP...
And thanks for the paint tip. I use Photoshop but was too lazy to go up to my office because I don't think the top of the page had any relevance.