My wonderful eBay friend. Should I give a refund or no? I honestly want to find this person and beat some sense into them. They called regular CS, against me telling them, and REFUSED to try calling again.
I specifically stated in my email to you that if you had a grandfathered unlimited data plan combined with a talk and text plan that came to no more than $70.00 per month, then I will buy that line from you. You assured me in your response that this contract had, in fact, the very terms I had asked for and based on this I agreed to purchase the line. I even asked you a second time, prior to paying you, if this had the contract terms I had asked for. Again you reassured me that it did. Based upon your assurance I purchased your line only to discover it had a talk and text plan of 700 minutes at a price range much higher per month than the amount I could afford. It is at this juncture where I hold you responsible. Had the contract been under the terms you had assured me of, there wouldn't have been any problem today accepting the AOL transfer. The problem is not with Verizon. It's with you. You knew the terms of the contract were not what I had asked for yet you said nothing to me about this. You assumed that Verizon would act as it always had but that didn't happen. Your misrepresentation is why I am asking for a full refund from you. I will contact Ebay tomorrow to begin this process.