I just spoke to Ladarius at 1-800-my-apple, about people like me who had reservations given to them within 10 minutes of pre-orders opening, which said a phone was being held for them, but then got bumped from 11/3 pickup to 2-6 week later delivery dates.
I told him I saw that many people were calling Apple about their reservation time and phone ETA at the time of reservation, and then getting their delivery date moved to 11/3 or getting Air Pods or Wireless chargers as compensation, and he says it is not true.
He said "they are lying" and "you can't trust everything you read online". I said, "what, multiple people posted that they got bumped up or got swag just to get a rise out of people?” and he said yes and and that I can quote him. He can't do anything for me.
What a dumba## - either his superiors are lying to him, or he is a very good liar when he says that he nor anyone he knows has the authority to do those things. His supervisor is going to call me in 24-48 hours. I don't expect a call.
But just in case, If the people who had trouble ordering, and got a later delivery date than promised at the time of order, posted that they were moved to 11/3 based on the phone call (a redacted email for example) or were promised rewards for their trouble could post proof that this really happened, I would appreciate having the ammo to fight back with when/if I get called.
In my case, the store finally opened in the iPhone App at 1:03AM mtn time, and I got multiple errors while trying to pay full price for a 256GB ATT phone after I got to the "enter phone number" step, where I screenshot one of the errors at 1:07AM, before getting a screenshot of my reservation at 1:12AM.
The reservation clearly said they were holding a phone for me at 1:12AM and yet many people who ordered after me posted that they were bumped up to 11/3 or got a reward for their delay, after they called.
