The same can be said of people who accept shoddy workmanship as OK. People who do not complain about things that are wrong are telling Apple that their consumer base is willing to accept a lower quality product. What do you think Apple will do in that case? What is their incentive to make a higher quality product if people don't care? they won't. They will start making lower and lower quality products until they hit the point that people will not accept it anymore.
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People are too picky with apple products
- Thread starter morrisman1
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thank you!
Also, don't think that Apple hasn't calculated replacements into their costs. They don't just replace computers without cause, though maybe their threshold is low. It's a MUCH cheaper for Apple to ship lots of computers with poor quality control and then deal with a few more discerning customers who don't accept that (I'm one of those), than it is to tighten quality control and make sure that most computers leaving the factory are of the highest quality. I would guess only a relatively small percentage of computers are replaced and that most customers just live with whatever faults there are unless they affect their work.
In any case, without people complaining, returning and demaning replacements we'd be much worse off today. And once we start expecting and accepting poor quality as the norm, Apple will go further down the quality ladder and we'll have to choose between rotten Apple and rotten PCs. At least today the choice is easier, but Apple may not be the obvious choice in the future if quality continues to decline.
Part of what Apple is selling is aesthetics as well. you may not care for that feature, but others do.
Let me quote from Apples own website...
Apple said:
Apple said:
Apple said:
Apple said:
Apple said:
Indeed, however it dosent say "it will be 100% perfect without any slanted keys", because slanted keys don't indicate shoddy quality at all. Same deal fir iPhone 3G light leaks. I have light leaks on my iPhone, I discovered them yesterday... But guess what? I don't care! Why? Coz my phone still works! (aside from a few software bugs, but they will be fixed in 2.3 so I don't mind for now)
So unless they spell out every detail they are not responsible? Sorry, but that just does not hold up. They did not say that the computer will come with every key in the alphabet either. If my computer is missing the "b" key am I out of luck because it doesn't say it will be 100% perfect and they never said it will come with every key?
There is an implied understanding when purchasing a new product. that implied understanding is that new products are perfect or you can return the product and get a new one or have it fixed or just return it period. If Apple wants to sell imperfect computers then that is fine. Lots of companies do that. They advertise them as such though and the consumer pays less accordingly.
I can use the same logic to say that the Apple quotes posted are now null and void.
I do not see how. Apple is advertising something a certain way. they need to stand behind that advertisement.
They didn't even advertise them as perfect... Good, yes, because the new manufacturing process with one piece of metal, but they didn't say it was perfect.
A company does not have to say "this product is perfect" for the consumer to expect perfection.
So you are admitting that the Apple quotes don't matter?
I will say this AGAIN FOR THE LAST TIME: NOTHING IS PERFECT!!!!!!!!!!!! Customers should not expect everything to be perfect!
Then I suggest you happily enjoy your imperfect product, and let others try their luck at getting what they believe they have paid good money for. Everyone's a winner!
Bingo to PowerFullMac.
Let's end this thread with an equally ludicrous statement:
"I took my cheeseburger back to the counter because it didn't look like the pictures. They didn't mess up my order, so it would have tasted exactly as I wanted it to, but it didn't look right, so I took it back."
No they are not because, for the 100000th time, where do you think the money comes from that Apple has to waste on pointless replacements because of people like you? The consumers! We are all effected!
EDIT: I agree with the previous post.
I fail to see where you think I am saying that. Apple said something and they should stand behind what they said. That does not mean that in order for them to stand behind something they have to spell out ever last detail.
Anyway, it does not matter what I say. Apple said it. If they say that part of the purchase price is the beauty and precision of their manufacturing then that is part of what you are paying for and you deserve to get what you are paying for. It really is not complicated.
Where does it come from?
- Their huge profit margins on hardware.
- Not spending what they probably ought to on Quality Control in the first place.
You said that you expect perfection from everything and that it dosent matter what the company says.
Yes, and if you have a major hardware fault or if your computer falls apart then by all means get a replacement, but a slanted key DOSENT MATTER!
Sure lets all just accept inferior products because quality costs
money.
And for the 10000000th time, People who do not complain about things that are wrong are telling Apple that their consumer base is willing to accept a lower quality product. What do you think Apple will do in that case? What is their incentive to make a higher quality product if people don't care? they won't. They will start making lower and lower quality products until they hit the point that people will not accept it anymore.
For the record, my Mac was perfect out of the box, exactly like I expected.
True, but they get less money from refurbs like you said, so think about it as a businessman: loose money or not? A company thinks of money first always, so if putting prices up makes their lost money back then they will do it.
Would you like to show me where I said that it doesn't matter what the company says? You won't be able to because I never said that.
If that were true then Apple would not have advertised their computers as being beautiful, streamlines, precision, engineered to standards that dont even exist yet, polished and refined, pure typing bliss. Apple set those expectations, not the consumer. If they are going to set that expectation then they need to back it up.
No, because if there was low quality control there would be real hardware problems, in which case people should return stuff, but if there are no problems apart from dlanted keys then people should not return their products.
oh noes! They only make $1.99bn instead of $2bn because they had to replace a few shoddy built machines!
To say lets look at this like a businessman makes absolutely no difference what so ever from what should be your perspective as a consumer. They build the cost of every single expense they face in to their already high mark-up. It's not your problem, and they're quite happy, they're raking it in more than ever before. To do that they're shifting more and more, they're building more and more, and they're producing more and more systems that aren't quite what they could be. Do they care? No, because they know they can easily afford to fix/replace the few reported defects from the massive profits they're seeing through increased sales.
Your opinion only. One which many people disagree with. Apple talks about the keys being beautiful and whatnot. They need to stand behind that.
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