I went to my local Apple store a few days to get my iPhone 5. After waiting in line for an hour and wasting another hour on the phone with my wireless carrier in the store, I finally opened my black 32GB model and it was scuffed up on the side, the sales girl was nice enough to get me the last of that model and the same result. So basically I wasted two hours at the Apple store and walked out with no iPhone. Each customer on either side of me went through 2 or 3 damaged phones as well, and both walked out with no iPhone either, we all had a good laugh.