@Relentless Power @sracer love your insightful objective views from other threads what are your thoughts?
Has ios 11 shown apple losing its mojo? Can we expect a further decline or is this an aberration?
Thank you for the kind words.
I had an extremely long post drafted to address my observations regarding iOS 11 and what has happened since the initial release of iOS 7.0, but I think taking a step back to look at the big picture is more helpful...
To answer your question, "Has iOS 11 shown Apple losing its mojo?"...
I don't believe so. But I DO believe that there is a growing departure between some customers needs and wants and Apple's business plans. Apple isn't the scrappy tech phoenix rising from the ashes of 10-15 years ago. It is a mature organization that is a money-making gargantuan that no longer factors customers' wants into the equation.
Their old business model involved creating and controlling all aspects of the user experience. Hardware, software, service. Once they were established, they backed away from the software end (creating ways for 3rd parties to do software which is more expensive and less profitable than strictly hardware).
Once people were hooked, they became more dependent on the entire ecosystem. Once that dependence reached a mature level, there really isn't any need to push the envelope anymore. They know that the overwhelming majority of their customers are "locked in". Customer loyalty is second-to-none and it is now financially wise (from their perspective) to capitalize on all that hard work and risk.
A cynical person might conclude that Apple is engaging in PsyOp experiments that will some day be the subject of MBA curriculum. Remove the headphone jack from the iPhone, add the notch on the iPhone X and see how people embrace the unembraceable. See how they justify the removal of something or embrace the addition of something that rankles their sensibilities.
If iOS 11 is a hodge-podge of "bolted on" functions that results in an inferior (to previous versions) experience, it is because Apple can do it and get away with it. If customer lock-in is so great, why should the company expend significant resources to improve the experience when the current state of affairs is "good enough"? I expect Apple to continue to decline in quality of experience until they reach the tipping point. If quality continues to decline but sales stay flat or even increase, why should they take the money to improve quality?
There will be those who don't see the decline in user experience. They're satisfied customers and they can expect more of the same. That's a win-win scenario for them (and Apple).