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Pick Up In Store Thread
- Thread starter 12vElectronics
- Start date
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They have said that in past years but I dont think its been enforced. I know they called me and asked and I cancelled.
I am treating the 'Cancel Items' button on the order status page like it's a nuclear launch key.
Hahahahahah. True true
I think we'll all be good guys. Just got some clarification. Can't freaking wait! 128 gb plus waiting for me on Friday! Best of luck to everyone else as well!
I really hope the in store activation is not mandatory because I need to 'cross upgrade' my phone. Essentially I'm using my sister's upgrade. I just want to go in, pick it up, and leave. Then go to AT&T so they can apply my phone number to the new phone.
I ordered 2 unlocked\no contract on T-Mobile. Presumably I don't have to activate in store, correct? Last year I ordered online for in-store pickup and they just handed it to me, then when it was stolen I ordered a replacement online for in-store pickup and I walked in and they just handed it to me. No issues.
Chat log, mostly would help you guys!
Here is the chat log between me and an Apple online CSR:
TD;DR:
1)Phone will be put aside and reserved for you to pick up from this Friday to next Sunday (YEAH!!)
2)Authorized User needs to have the same ATT billing address as the primary holder on the ID. Or authorized user's name needs to appeal on the utility bill at the billing address. Otherwise the store would offer to ship the phone to the billing address (hmmmm....)
3) Activation is required at the time of pick-up
Good luck guys!
Here is the chat log between me and an Apple online CSR:
TD;DR:
1)Phone will be put aside and reserved for you to pick up from this Friday to next Sunday (YEAH!!)
2)Authorized User needs to have the same ATT billing address as the primary holder on the ID. Or authorized user's name needs to appeal on the utility bill at the billing address. Otherwise the store would offer to ship the phone to the billing address (hmmmm....)
3) Activation is required at the time of pick-up
Good luck guys!
Attachments
Ive had all these questions also but I've come to realize and made solid concrete conclusions that
Phone is definitely there waiting for me.
I'm not making same line as those on standby for a phone
This is first time i think that in store pickup is an option so nobody has been through this before especially on a 4 million unit pre order phone.
Amount of time I will have to wait or you will wait will solely depend on the store your at and how many team members are allotted for the in store pickup folks and how many people are there before you doing in store pickup
I plan on just casually waking up on my own 730-830 am and heading over.
It will be a mad house but I figure hour to an hour of a half of total time at the store
Lastly i forget what activation entails but i vividly remember having purchased two of these previous models at a very busy store in Miami. Dadeland mall and always explaining to the rep im meticulous and enjoy opening the box on my own in a calm manner usually in the car or when i get back home and never had an issue with them just handing me the phone in a bag and I'm omw. Have fun everyone on friday. Feel lucky to have been able to secure in store my 6+ 64 gb att model. As my fedex home delivery on iphone release day is like 7pm! :x
Phone is definitely there waiting for me.
I'm not making same line as those on standby for a phone
This is first time i think that in store pickup is an option so nobody has been through this before especially on a 4 million unit pre order phone.
Amount of time I will have to wait or you will wait will solely depend on the store your at and how many team members are allotted for the in store pickup folks and how many people are there before you doing in store pickup
I plan on just casually waking up on my own 730-830 am and heading over.
It will be a mad house but I figure hour to an hour of a half of total time at the store
Lastly i forget what activation entails but i vividly remember having purchased two of these previous models at a very busy store in Miami. Dadeland mall and always explaining to the rep im meticulous and enjoy opening the box on my own in a calm manner usually in the car or when i get back home and never had an issue with them just handing me the phone in a bag and I'm omw. Have fun everyone on friday. Feel lucky to have been able to secure in store my 6+ 64 gb att model. As my fedex home delivery on iphone release day is like 7pm! :x
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P.s to my lastly. Don't over think it everyone. Realize we are jn the best shape possible. Avg Joe fedex guy could get flat tire. Your phones are waiting in a lockup with a paper with your name your name on it.
Drivers license doesn't match no big deal that store is going to be black friday prime time busy all day, they are not going to NOT give you YOUR PHONE bc license address doesn't match. Take your cc you used to order your license walk in like you own the place and enjoy your phone
Drivers license doesn't match no big deal that store is going to be black friday prime time busy all day, they are not going to NOT give you YOUR PHONE bc license address doesn't match. Take your cc you used to order your license walk in like you own the place and enjoy your phone
Hi fellow addicts!
Though this LOOKS like my first post, I've actually been around in previous launches under username "superlatives"; somehow my password doesn't work.
For those of you who did like me and ordered for pickup on Sept 19, I wanted to share some Pickup Day info which I received from the store I'm going to pick up from: the Boston store on Boylston St. (one of the large Apple Stores)
- according to the person with whom I spoke, the Boylston St store WILL have TWO lines: 1 for preorders like me, and another for Opening Day buyers
- Although she had NO OFFICIAL information on this, she EXPECTED that those of us who preordered for 09/19 pickup can do so AT ANY TIME on the 19th (NO idea if pickup on Sat/Sun is allowed). She assumes this because, according to her, "Apple knows already how many preorder pickups are needed at the store".
- In one post in this thread, someone was worried that "in-store activation" meant that Apple had to open the box. NOT TRUE: the way Apple "activates" your new phone is by just scanning a barcode on the box. By scanning the barcode, Apple servers transmits to your carrier that YOU now have the new phone, and the carrier then switches service from your old phone to the new one. It DOES NOT involve syncing to iTunes on one of the store's Macs
- The store EXPECTS (but did not promise) that the preorder line will be MUCH SHORTER than the Opening Day buyers line.
- For those of you worried that a Store salesperson might accidentally "sell" your reserved phone - from MY experience from the 5S last year, the store puts a sticker with your name on it.
Hope that helps some of you! FYI here are a few things I WILL do when I pick mine up:
1. Although I DO NOT HAVE TO open the box before leaving the Store, I WILL. REASON: if I open the box AT the store and it's got a cracked screen or it's DOA - then at least I'll have a lot of witnesses!
2. Although I'm not in a real rush to HOLD my new phone, I do plan on being there between 8:30 and 9:30. REASON: To minimize any problems with activation, I'd like to get mine BEFORE purchases/activations in other time zones occur
Though this LOOKS like my first post, I've actually been around in previous launches under username "superlatives"; somehow my password doesn't work.
For those of you who did like me and ordered for pickup on Sept 19, I wanted to share some Pickup Day info which I received from the store I'm going to pick up from: the Boston store on Boylston St. (one of the large Apple Stores)
- according to the person with whom I spoke, the Boylston St store WILL have TWO lines: 1 for preorders like me, and another for Opening Day buyers
- Although she had NO OFFICIAL information on this, she EXPECTED that those of us who preordered for 09/19 pickup can do so AT ANY TIME on the 19th (NO idea if pickup on Sat/Sun is allowed). She assumes this because, according to her, "Apple knows already how many preorder pickups are needed at the store".
- In one post in this thread, someone was worried that "in-store activation" meant that Apple had to open the box. NOT TRUE: the way Apple "activates" your new phone is by just scanning a barcode on the box. By scanning the barcode, Apple servers transmits to your carrier that YOU now have the new phone, and the carrier then switches service from your old phone to the new one. It DOES NOT involve syncing to iTunes on one of the store's Macs
- The store EXPECTS (but did not promise) that the preorder line will be MUCH SHORTER than the Opening Day buyers line.
- For those of you worried that a Store salesperson might accidentally "sell" your reserved phone - from MY experience from the 5S last year, the store puts a sticker with your name on it.
Hope that helps some of you! FYI here are a few things I WILL do when I pick mine up:
1. Although I DO NOT HAVE TO open the box before leaving the Store, I WILL. REASON: if I open the box AT the store and it's got a cracked screen or it's DOA - then at least I'll have a lot of witnesses!
2. Although I'm not in a real rush to HOLD my new phone, I do plan on being there between 8:30 and 9:30. REASON: To minimize any problems with activation, I'd like to get mine BEFORE purchases/activations in other time zones occur
I'm hoping this agent doesn't know what he or she is talking about. Why would I - as an authorized user - have the same billing address as my father (primary holder) when it is billed to his office. He doesn't get any utility bills there, and since I don't own the business why would I be on the bills? We don't live at the office so why would either of our IDs (I assume this means like a driver's license) be connected to that address...
I specifically don't want it shipped to the office because he won't be there.
I'm think the rep had no clue what they're talking about. I'm an authorized user with a different address than the account holder as well. I will raise a huge stink if they give me any issue. I paid for the phone, give it to me.
Hi fellow addicts!
Though this LOOKS like my first post, I've actually been around in previous launches under username "superlatives"; somehow my password doesn't work.
For those of you who did like me and ordered for pickup on Sept 19, I wanted to share some Pickup Day info which I received from the store I'm going to pick up from: the Boston store on Boylston St. (one of the large Apple Stores)
- according to the person with whom I spoke, the Boylston St store WILL have TWO lines: 1 for preorders like me, and another for Opening Day buyers
- Although she had NO OFFICIAL information on this, she EXPECTED that those of us who preordered for 09/19 pickup can do so AT ANY TIME on the 19th (NO idea if pickup on Sat/Sun is allowed). She assumes this because, according to her, "Apple knows already how many preorder pickups are needed at the store".
- In one post in this thread, someone was worried that "in-store activation" meant that Apple had to open the box. NOT TRUE: the way Apple "activates" your new phone is by just scanning a barcode on the box. By scanning the barcode, Apple servers transmits to your carrier that YOU now have the new phone, and the carrier then switches service from your old phone to the new one. It DOES NOT involve syncing to iTunes on one of the store's Macs
- The store EXPECTS (but did not promise) that the preorder line will be MUCH SHORTER than the Opening Day buyers line.
- For those of you worried that a Store salesperson might accidentally "sell" your reserved phone - from MY experience from the 5S last year, the store puts a sticker with your name on it.
Hope that helps some of you! FYI here are a few things I WILL do when I pick mine up:
1. Although I DO NOT HAVE TO open the box before leaving the Store, I WILL. REASON: if I open the box AT the store and it's got a cracked screen or it's DOA - then at least I'll have a lot of witnesses!
2. Although I'm not in a real rush to HOLD my new phone, I do plan on being there between 8:30 and 9:30. REASON: To minimize any problems with activation, I'd like to get mine BEFORE purchases/activations in other time zones occur
Great post. Thanks for sharing. You make a good point of opening the phone there.
My idiotic story
So I've been going crazy trying to make up my mind about purchasing the new phone or not and driving my wife crazy about it too. I finally decide to go for it. My wife and I go for the online pre-order together in the hope that one of us will be successful. So here's what happened:
I wonder if I will get a phone at all on this Friday? I probably don't deserve it
So I've been going crazy trying to make up my mind about purchasing the new phone or not and driving my wife crazy about it too
. I finally decide to go for it. My wife and I go for the online pre-order together in the hope that one of us will be successful. So here's what happened:- She gets through AT&T's website first and proceeds to order with my credit card. She knows that I want it shipped to an address different from that on the AT&T account and does everything right ( she always does )
- I also get through while she's placing the order and I get to the submit page before she does.
- I wait for her to finish since she started first and ask her what the order says about the shipping date. She says it says nothing and closes the window!
- I'm upset that she closed the window but there is no way to know the shipping date now. I'd have to wait for the email. So I decide to click on submit thinking that there will be another confirmation page with the shipping date or something.
- Nope! That submit button placed the 2nd ("accidental") order and there was literally no message about the order. Just that orders are handled on a first come first serve basis or something and the shipping date will be decided based on availability et al.
- I don't see a cancellation link so I can't cancel the accidental 2nd order immediately. so I decide I'll do it the next day over phone. But wait how can AT&T accept two upgrade orders from the same account for the same phone number!? Did the first one really go through? Are they going to send an email later saying "Congratulations! Your order will ship in 15 weeks."?
- I get an email saying it will arrive "on or around 19th". Still not convinced. Where's the email from the second order? How did two upgrade orders go through?
- And now the apple website starts working!
- I decide I don't trust AT&T's website.
- So I go about the upgrade order on Apple store and it's letting me finish the order. It forces me to either ship it to address on the AT&T account or schedule in-store pickup. The address on the AT&T account is no good so I choose in-store pickup.
- I go off to sleep convinced that at least one of the three orders will come through. Don't see any orders yet on apple or AT&T website on my orders page. Just email confirmations. Yes all three!
- The following morning I check the AT&T website. Still no orders under the my orders section. Apple website displays the order. But wait! The color... I thought I ordered the space gray but the order says silver.
- It doesn't let me change the order. Luckily I can cancel and then order the space gray and it still says 09/19.. At 10 am in the morning. I'm surprised that they still have stock. Oh well.
- I call AT&T and cancel just the second order and not the first one. I decided to see what happens. Will they really ship me 2 phones? I get the cancellation email for the 2nd order but the order status link from the order confirmation email of the 2nd order still says pending. I guess that it will get updated eventually.
- Over the weekend I get the cancellation for the first AT&T order as well (the one my wife placed). Because I am apparently "not eligible for upgrade". I guess the 2nd apple order went thought and cancelled out this one? Or did AT&T tell me to just get lost?
- I also see several $1 pending transactions on my AMEX card.
- As of today I see that the 4th order(2nd order on apple's website) is still processing and there is a full pending charge of $214. The order status from link in the first AT&T order confirmation email shows cancelled, the second order status link in the email from AT&T still shows pending. BUT! The my orders section on AT&T shows two orders and the order numbers are completely different from those for which I got emails from AT&T earlier. The apple website shows me a cancelled order for silver i6 16gb and a processing order for space gray i6 16gb. I'm guessing that the two order numbers showing on AT&T's my orders section are for the orders from apple's website. Even though one of them is cancelled.
- And now I find out that I need to have an ID with an address that matches the address on the AT&T account to be able to pickup. The address on my ID does NOT match. But I do have the credit card with which I booked the pre-orders on all websites. Hopefully that will do.
- I will be there at the apple store in the preorder line at 7.30 am.
I wonder if I will get a phone at all on this Friday? I probably don't deserve it
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I'm think the rep had no clue what they're talking about. I'm an authorized user with a different address than the account holder as well. I will raise a huge stink if they give me any issue. I paid for the phone, give it to me.
+1
Your ID address matching your billing address is ONLY true if your phone is a new line on your account. If you're simply upgrading an existing line, you need to be an authorized user with a matching ID (for matching name NOT address), last 4 of the account social, your billing ZIP, and the password for your account.
Source: Apple Store, Downtown Chicago
Hi fellow addicts!
Though this LOOKS like my first post, I've actually been around in previous launches under username "superlatives"; somehow my password doesn't work.
For those of you who did like me and ordered for pickup on Sept 19, I wanted to share some Pickup Day info which I received from the store I'm going to pick up from: the Boston store on Boylston St. (one of the large Apple Stores)
- according to the person with whom I spoke, the Boylston St store WILL have TWO lines: 1 for preorders like me, and another for Opening Day buyers
- Although she had NO OFFICIAL information on this, she EXPECTED that those of us who preordered for 09/19 pickup can do so AT ANY TIME on the 19th (NO idea if pickup on Sat/Sun is allowed). She assumes this because, according to her, "Apple knows already how many preorder pickups are needed at the store".
- In one post in this thread, someone was worried that "in-store activation" meant that Apple had to open the box. NOT TRUE: the way Apple "activates" your new phone is by just scanning a barcode on the box. By scanning the barcode, Apple servers transmits to your carrier that YOU now have the new phone, and the carrier then switches service from your old phone to the new one. It DOES NOT involve syncing to iTunes on one of the store's Macs
- The store EXPECTS (but did not promise) that the preorder line will be MUCH SHORTER than the Opening Day buyers line.
- For those of you worried that a Store salesperson might accidentally "sell" your reserved phone - from MY experience from the 5S last year, the store puts a sticker with your name on it.
Hope that helps some of you! FYI here are a few things I WILL do when I pick mine up:
1. Although I DO NOT HAVE TO open the box before leaving the Store, I WILL. REASON: if I open the box AT the store and it's got a cracked screen or it's DOA - then at least I'll have a lot of witnesses!
2. Although I'm not in a real rush to HOLD my new phone, I do plan on being there between 8:30 and 9:30. REASON: To minimize any problems with activation, I'd like to get mine BEFORE purchases/activations in other time zones occur
Always open and inspect.
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Password for your carrier billing account? Mine is 26 characters o_0 My guess is that is an account passcode, not the password.
Not a problem since it is in LastPass. I don't think you have to enter it.
eta: Just looked. It is the account passcode.
they will email u saying ur pick up is ready. in the USA there is no time. u can show up after the email