Popular YouTuber Says Apple Won't Fix His iMac Pro Damaged While Disassembled

[4jasontv]

The valid reason to deny a repair is in the purchase agreement you make which states that you are not to open the machine, only a qualified repair person can. You take full responsibility understanding that when buying the product. So Apple doesn't even need a reason, it's a pre-requirement for you buying the machine.

They may only void the warranty, not the right to a repair. A repair attempt of a machine can not and is not part of any implied contact when you purchase something.
[doublepost=1524109500][/doublepost]

Well, what should I do? I do have real-world knowledge on the subject. Should I pretend I don't?

Don't say you aren't qualified and then explain why you are. It sounds like you are, so lead with that.

 

[dredlew]

They both messed up. Apple should have quoted them the MSRP of their spec for the repair on the grounds that the repair would require a replacement. Then stick new hardware in the old shell. Instead they thought he would just walk away. Of course they should get paid for calling them out.
[doublepost=1524109266][/doublepost]

No, Apple did not mess up as already explained. It's very clear-cut in the purchase agreement. Also, Apple doesn't quote you MSRP of replacement parts because again, you cannot repair a computer yourself. Apple does not sell parts to anyone other than authorized repair centers. There are no ifs and buts.

 

[koa]

Apple has a written policy. You buy into that when you buy their products. Don’t buy their products if you don’t like their policy or feel like researching what that policy is as oppose to making assumptions, then complaining after the fact. If Apple had fixed the computer or charged for parts near or exceeded the cost of a new computer then he and many people would be complaining about that. I really don’t care what happens on the fringe with Apple, as do most people. The vast majority of people who buy their products, including this product are covered and taken care of. If you have some legitimate unforeseen accidental damage they don’t cover, try your homeowners insurance or credit card company you used to buy your product. Manufacturered internet complaints is why a company needs the policies they have. Apple will survive while the majority of consumers will never be aware of anything to do with his video.

 

[4jasontv]

I own many Apple devices and have never signed a purchase agreement.

Apple has artificially created a monopoly on repairs, and as such they are obligated to provide it.

 

[dredlew]

They may only void the warranty, not the right to a repair. A repair attempt of a machine can not and is not part of any implied contact when you purchase something.
[doublepost=1524109500][/doublepost]

"They may only void the warranty, not the right to a repair." I am pretty certain it says it right in the purchase agreement that they have the right to refuse the repair because you altered the machine. Voiding the warranty is a natural given.

 

[Michael Goff]

Yes. Linus did a teardown for his iMac Pro review. And you know what? I'm glad he did. I am seriously considering buying an iMac Pro for graphics work and some CPU-heavy coding tasks. And I wanted to know how hard it is to tear it open myself to upgrade the RAM and CPU down the road, which, inevitably, will happen because I want to keep the expensive display alive after my warranty runs out.

His team broke the machine while putting it back together. That in itself is a signal to me that this isn't something I'd like to try myself, even though I have no problems with fixing iPhones and laptops.

I own two Macbooks and an iPad. I like OS X. But not selling a man parts just because they'd have to do the same to 3rd party repair shops is just asinine. I've upgraded SSDs in Macbooks, and the thought that Apple could single-handedly make access to parts near-impossible is scary. Props to him for calling out Apple's BS.

The computer wasn't meant to be taken apart, though. And it has custom parts that they had to order. How is that BS?

So this makes sense why Apple denied their service. Besides lets face it its an iMac how clumsy do you have to be to really destroy your iMac in a way that no one its able to repair its not like a Macbook that you more around. They did something else catastrophic and thats why.

I keep reading that sentence but I must be missing something. There were no unauthorized modifications. And there was no catastrophic damage. Where is Apple trying to apply the multiple pieces clause? As an example of both? Because neither reason caused the device to separate into multiple pieces.

Neither of this applies to this case.

That's just what I read on Twitter as a reasoning. It could be as simple as them not having enough extra parts and you breaking it ensures you get put at the bottom of the line.

 

[citysnaps]

Don't say you aren't qualified and then explain why you are. It sounds like you are, so lead with that.

I think I am qualified in the context of employing what I've learned with respect to what I do. But I believe you set the bar as being an authority. That's a much higher threshold, IMO.

For me, that's reserved for those who have done extensive research, write books and papers on the subject, lecture at universities, etc. They're the knowledge providers, so to speak. I'm a consumer of their research and work.

 

[PickUrPoison]

The YouTuber’s plan of getting the iMac fixed and then flogging it on Craigslist is a good example of why a lot of buyers don’t buy used.

Sure there are some good deals to be had from good, honest sellers, but it’s similar to buying a used car. Sometimes you’re just buying someone else’s lemon.

Even if it seemed to be working ok at the time of purchase, would you want to be the one to buy his iMac Pro? I sure wouldn’t. Caveat emptor.

 

[nikhsub1]

Hey, Honda.. Here's the pistons from my 2018 Civic's motor. I took the engine apart and accidentally hit one of the pistons with a sledge hammer. Please honor your warranty and fix my car for me.

Mark

You fail reading. :facepalm:

 

[subway35]

Lol, LTT is an die hard android fanboy/PC fanboy(he used to work at NCIX)... he just hate apple period.

 

[oplix]

A company has every right to only warranty a product which they themselves service. Use some common sense. There are countless examples.

 

[dukebound85]

So is Apple refusing to repair it at all, or merely refusing to repair it under the terms of the 1-year warranty or AppleCare he may have purchased?

The former seems odd, as I would assume they would simply charge him for the work. The latter seems completely reasonable, as why should Apple repair this damage free of charge when it was caused by the user disassembling the product (which is against the terms of service).

Read.the.article.
Apple won’t repair at all even though he is more than willing to pay any and all repair costs

 

[Octavius8]

It seems that nobody actually watched the video and understands what the story is...

The main point is that Apple refused to ship the replacement parts to an authorized third-party reseller because working on the iMac Pro requires a special certification that doesn't even exist yet, and it sounds like no repair instructions have been written either. Assuming this is actually true, that's quite unimpressive of Apple to release a product that they themselves don't even know how to fix.

Agree. So what happens when a customer brings an iMac pro that is covered by the warranty?, Apple, just provides a new one?

 

[dukebound85]

Then he shouldn't have taken the thing apart and broken multiple parts.

What is your deal?

He is wanting to pay any and all repair costs. Any product costing as much as this should be able to be repaired, especially if willing to pay for out of warranty service. A broken screen is hardly outside the realm of possibilities.

Sorry.....I don’t see how one could defend Apple here

 

[4jasontv]

"They may only void the warranty, not the right to a repair." I am pretty certain it says it right in the purchase agreement that they have the right to refuse the repair because you altered the machine. Voiding the warranty is a natural given.

In the US they have tied coverage to a single supplier. Since they sell repair services as a separate service to their products Apple must show they are not using their monopoly over access to parts to unfairly compete in the repair business. In the US, that's not legal. I would be surprised if that wasn't also true in Canada. Just because they put it in their purchase agreement doesn't make it legal.

 

[Zhanming12]

Lol, LTT is an die hard android fanboy/PC fanboy(he used to work at NCIX)... he just hate apple period.

Watch his iMac Pro review video. Generally positive, and IMO well-balanced. Ditto for the Macbook retina review.

He's less kind to iPhones, but he gives credit when it's due (screen performance, responsiveness, etc.).

 

[dukebound85]

Screw him. He's breaking warranty and makes enough money from ads.

The whiner isn't even the PC expert he pretends to be. Back when we were adding an FPU to our 68030s and 386s this guy was probably 2 years old and couldn't pee on his own. Anyone can make the same videos as he does.

Don't send him any Macs to review.

What a logical fallacy. Jeebus

I sense many here are envious of him and his success and for some reason find inane reasons to mock him. You know what, good for him. This world is a hard enough place As is

 

[cmaier]

What is your deal?

He is wanting to pay any and all repair costs. Any product costing as much as this should be able to be repaired, especially if willing to pay for out of warranty service. A broken screen is hardly outside the realm of possibilities.

Sorry.....I don’t see how one could defend Apple here

He can go to a third party authorized repair center, regardless of what he claims he was told (See other news sites)

Forcing Apple to fix your **** up is juvenile and a sign of a deep personality defect

 

[DeepIn2U]

He is a fool
[doublepost=1524071918][/doublepost]He has more money than sense he can just buy another one its all for views

I think this old add age says what you mean best. “A fool and his money are soon parted”.

Either way the media coverage is not good for Apple even if it doesn’t readily affect sales of this product line.

 

[dukebound85]

He can go to a third party authorized repair center, regardless of what he claims he was told (See other news sites)

Forcing Apple to fix your **** up is juvenile and a sign of a deep personality defect

Did you read the article? He can’t go third party as the third party, while able to order the part, can’t repair or sell him the part without the servicer losing their Apple certification.....

He’s not forcing anything. I would be just as upset if told Apple couldn’t fix a brand new 4000 dollar appliance

 

[yurc]

Those linus guys can keep broken iMac Pro for uncertain time, until some parts sold by third parties can be bought online.

He also need Apple Technician Guide for iMac Pro, for locate correct parts and parts number components he wrecked.

I'm remember Mac Pro 2013 parts starting became available around end 2014 - mid 2015 in third parties online shop.

I'm also stocked some spare components for my Mac Pro 2012 in case something bad happen. I'm keep spare backplane board, extra processor board tray, PCIe fan, PSU, some cable, spare fans etc.

Off course they not bought from Apple Store, lol.

 

[Rockadile]

Screw him. He's breaking warranty and makes enough money from ads.

The whiner isn't even the PC expert he pretends to be. Back when we were adding an FPU to our 68030s and 386s this guy was probably 2 years old and couldn't pee on his own. Anyone can make the same videos as he does.

Don't send him any Macs to review.

Not a review unit, this guy bought it. Not sending him any Macs isn't going to change anything
Less BS and ego, more actual watching.

 

[wubsylol]

Nobody is denying that Apple do have a policy saying they can refuse to repair products outright; the outrage is over the fact that this anti-consumer policy - at odds with the very spirit of right-to-repair legislation in many jurisdictions - exists at all.

 

[barnyard]

Apple is being stupid. They should fix it and charge him for the repairs, just like he's asking them to.

 

[Michael Goff]

Did you read the article? He can’t go third party as the third party, while able to order the part, can’t repair or sell him the part without the servicer losing their Apple certification.....

He’s not forcing anything. I would be just as upset if told Apple couldn’t fix a brand new 4000 dollar appliance

Would you actively break your iMac further, though?
[doublepost=1524112718][/doublepost]

Apple is being stupid. They should fix it and charge him for the repairs, just like he's asking them to.

If they fix it, the parts get a warranty. With how Linus works, that's a quick way to lose thousands and thousands from this one guy doing stupid things.