If they are an AASP, they are not Apple, and therefore are third parties. Apple doesn't need to be certified. Your use of the terminology is incorrect.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Popular YouTuber Says Apple Won't Fix His iMac Pro Damaged While Disassembled
- Thread starter MacRumors
- Start date
- Sort by reaction score
I think you’re using Douche in the wrong context here ~ even if a few persona ticks occur. I think it’s his weird vocal pitch that’s annoying you. I can’t judge people I’ve never met and even then I try. Or to be as commonly part of the negativity in this world.
This is why the right to repair is important. Apple should have the right to deny a repair claim. I should also have the right to do what i want with a device i own.
Just imagine buying a car and then bring told that the dealer won't fix your scratched bumper because you dont have a stock suspension. Furthermore the manufacturer refuses to sell a bumper replacement for the same reason.
Just imagine buying a car and then bring told that the dealer won't fix your scratched bumper because you dont have a stock suspension. Furthermore the manufacturer refuses to sell a bumper replacement for the same reason.
Not true, I have been a big fan of linus tech tips channel for years and yet every computer I have owned for the past decade and intend to buy going forward are macs. I am sure there are others.
Always risky to make assumptions based on a generalization.
I watched the whole video twice. I think you should watch it again. No way Apple should take on trying to repair an iMac that was abused so badly. They could plug in a new logic board and have it burn out for whatever reason the first one did. Who is going to pay for that part? There is now way of knowing the condition of this machine. Hard to muster sympathy for somebody who purchases a $5000 iMac Pro so he can make a tear down video, breaks the computer horribly and the expects Apple to assume liability and risk in trying to fix it. Best Apple should do for this guy is let him order the parts that he thinks are broken and let him try to fix it. But that’s not what he asked for. He asks Apple and an Apple certified repair shop (who clearly didn’t want to touch it and have him some BS false story about certification) to fix it.
Cleverness has nothing to do with not being allowed to buy or pay for necessary parts.
Yeah, warranty was never the issue. He opened up the computer and broke it. So getting it fixed for free wasn’t an option. But just because he’s willing to pay doesn’t mean he can force someone to take on the repair job.
If you brought a disassembled tv to a repair shop and told them you were “more than willing to pay for the repair”, they might not be at all interested, and might very well decline your offer.
If you brought a disassembled engine into a car dealer told them you were “more than willing to pay for the repair”, they would probably decline as well, and would probably tell you it would be cheaper just to buy a new engine.
The repair requires a willing buyer and a willing seller. It’s good the you tube guy was willing to pay for the repair he wanted, but Apple wasn’t willing to take on the job. Apparently the Apple authorized repair shop wasn’t interested either, because they made up that story about Apple not offering them certification courses as an excuse not to take it on, either.
I’m not sure why people fixate on the guy’s willingness to pay for the repair... not paying for it is hardly an option.
So? If he tampers with the device, then refuse to warranty it and then charge him money for future repairs. The point here is that the guy offered to pay for the repair (and even to buy parts to repair it himself), and Apple refused both counts. He can't even get it repaired at a authorized service location (again, on his dime) because Apple hasn't certified them to repair the iMac Pro.
Read.the. Article.
The thing is......is that He can’t even buy the part from a third party servicer to repair himself without them losing their Apple certification from Apple. Apple won’t sell the part to him and neither can a third party servicer for Linus to repair ON HIS OWN, despite the ability to order it
Honestly it’s irritating how many people are discussing this without knowing what is going on
Apple doesn’t allow AASP to sell loose parts to users over the counter, as far as I know.
Last edited:
He must not be that popular. Jared Polin (FroKnowsPhoto) got his defective one replaced lickkity-split.
I’m not talking about Apple in store repairs.
AASPs can order parts for iMac Pro and other Apple products from Apple.
If you’re talking about a third party shop that is not AASP, I don’t believe they are able to order Apple parts.
In an earlier post you said “Apple isn't shipping the parts to anyone, nobody can fix it.”
An AASP could fix it if they were agreeable to working on a non-functioning, dis-assembled computer. But they’re not interested in doing the repair for him. Why should they be?
Last edited:
Linus' wasn't defective. It was dropped and then taken apart and more things were broken when they put it back together.
And that's the problem with our society. No one reads the articles, just the headlines and then makes assumptions claiming to be 100% correct with their assumptions even though they have zero information on the topic.
If you would have watched the video and read the article, you would have seen that Linus said he will cover the full cost of the repair, but Apple and authorized 3rd party Apple repairs, said they can't fix the iMac, not because they refuse due to him opening the iMac, but because they can't send out those replacement parts, because Apple only sends replacement parts to repair shops that are authorized and certified, but Apple has not yet certified anyone to fix the new iMacs.
So the issue is simple, Apple refuses to send replacement parts, because they only allow certified and authorized people to repair their products, but they have not yet certified anyone to repair the new iMac.
So no, Linus is not wrong, Apple is wrong. They are selling products.
Last edited by a moderator:
Do you suppose this could have helped?
https://www.ifixit.com/Store/Tools/iMac-Service-Wedge/IF145-224-2
It does however the connections and serials are not. For example MacBook mid 2012 and late 2012 have the same exact screen but their cables are slightly different making them not work. Apple does this for every upgrade they do and it's rediculous. Their 2017 models have not been on the market for sale by third party nor has apple have any documentation on fixing them so the parts are not available. That is the point he is putting across.
[doublepost=1524114604][/doublepost]
Yes he can buy another one, however he is speaking on the fact that they will NOT repair it meaning of a customer breaks theirs and is willing to pay to have it repaired apple as the company will not repair it at all.. and not all customers can afford to just go and buy another one... Whether you hate him or not his message is out there as a warning and an experience he is getting out to the public...
Read the article. Apple has certified techs since December. Many were certified months ago. It seems the AASP made up that story because they don’t want to attempt repairs on a non-functioning, dis-assembled computer.
Last edited:
Don’t believe everything you read... AASPs can fix iMac Pros. Certifications were available from December. Parts and fixtures were available from Jan/Feb.
People break their computers while tinkering with them on a regular basis. We've seen a lot on this forum alone. A famous example would be almost a decade ago, when Anand of Anandtech broke a Mac Pro that he was reviewing, by taking it apart and installing new CPUs to check for compatibility. See https://www.anandtech.com/show/2800/upgrading-and-analyzing-apple-s-nehalem-mac-pro/11. It isn't uncommon at all for reviewers to occasionally break things during reviews, even for experienced technologists like Anand. To those who think in terms of car analogies - car reviewers regular damage and even trash their review cars during reviews.
The review was even titled: "Frying a Mac Pro - Upgrading and Analyzing Apple's Nehalem Mac Pro". His experience then went on to guide a ton of others, including those on this forum who upgraded their own classic Mac Pros. In his review piece, he noted: "Thankfully, the folks at the Crabtree Valley Mall Apple Store in Raleigh, NC are AnandTech readers and quickly understood what had happened. They ordered the replacement part and I waited. If you’re curious, it’ll cost a bit under $400 to replace the processor board in an 8-core Mac Pro provided you allow Apple to keep your dead board." You can easily argue that perhaps the broken board had ramifications down the chain and that there may be additional parts that need replacing - but that was obviously conducted on a need-to-verify basis without prior assumptions (and damages like this are usually self-limiting because of numerous fuses on most modern logic boards). If no one wanted to take a risk to repair something, then nothing will get repaired. There wouldn't be any of those repair stores and channels like Louis Rossmann's.
What you subjectively call "abused so badly" doesn't mean anything in the context of a repair. There can be catastrophic damage resulting from any gentle usage, like a power surge beyond the owner's control. There can be simple damage from a sloppy disassembler, like detaching the fan connector from the board. Anand's example can certainly qualify as "abuse" by some - he violated the warranty, upgraded the CPU, bent a bunch of pins in the socket, didn't notice any of it, reassembled the computer and powered it on. How is this wildly different from what Linus did? We don't even know what the extent of the damage is inside Linus's iMac Pro, all we do know is that everything can be repaired and that he's willing to spend whatever it takes to repair it. There are only a finite number of modules inside the computer - logic board, power supply, LCD assembly, speakers, cooling system. Replace enough of them, and you've effectively repaired the computer. That's if you don't have Louis Rossmann's component-level diagnosis and rework skills, which means there are obviously lots of others who can module-level to component-level repair his iMac Pro. The issue here isn't this BS about whether or not there is risk associated with the repair, or that there would be liabilities - there will always be risks and by Anand's example and countless many others, precedent HAS BEEN SET. HP and Lenovo for example, will sell you whatever part(s) you need and if you acknowledge that you are comfortable with installing it, you take the responsibilities and they send you the part(s) to fix your computer.
Last edited:
Apple is refusing to repair it regardless of warranty or no warranty because they do not have documentation on how to repair it for their techs, and their are no parts on third party suppliers to get it repaired either.