Popular YouTuber Says Apple Won't Fix His iMac Pro Damaged While Disassembled

[2979382]

For some reason there are a lot of eejits on this thread commenting without either having/using or willing to use their last 2 brain-cells... What's wrong with people?!?

Linus has a genuine issue here and he is entitled to ask for a repair that he WANTS to pay for! It makes all the sense in the world. The guy acknowledges the fact that HE broke the machine and takes responsibility for it. Apple refusing to repair it is very suspicious and only adds to the "irreparability" of most Apple devices. He is not whining and no expecting a free service from Apple. He is simply asking the manufacturer to repair a device. Completely normal reaction. I bet you everyone here dropping an iPhone that then stops working would do the exact same thing: go to Apple to look for a solution for repairing it. So what if he has money? Money is not made by wasting it... hence you look to repair things rather then chucking them out the window for a new one.
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The issue of 'Entitlement' appears strong regarding Linus attempting to throw money at Apple to get his brand new computer fixed. He buys a brand new iMac Pro with the sole intention of taking it apart for a new 'breakdown' youtube video for his channel. Reassembling the unit they break it, in the video you clearly see the front panel glass being dropped. What you also hear in the video is Linus specifically saying that it will probably need a new motherboard and power supply.

He is not Apple certified nor is he an Apple certified technician but yet his actions or those of his employees in reassembling a brand new Apple computer they have no experience in caused the computer to become faulty. Now they are expecting Apple to fix it or provide them the means to do so.

My question would be why?, they took it apart, they re-assembled it badly causing it to go faulty so why are people saying Apple should repair it or provide the parts to do so, a sense of 'entitlement' maybe, 'i can do what i want and you are obligated to fix it'.

This was no 'accident', it was not moved then accidentally dropped, it was intentionally disassembled and badly reassembled. Apple should not be forced to repair something done in this manner.

Please tell me how is throwing money at a company to repair your device that you broke - even if willingly - is a bad thing? It should not matter how a device gets broken if the customer is willing to pay for it. It pays for an Apple certified technician's job. Based on your theory every car that is driven even a single mile faster than the legal limit and gets mangled up in an accident should not be repaired because the driver should have known that driving too fast could damage the car...

 

[Bacillus]

I’m saying I strongly disagree with the rules Apple impose in this instance. It promotes obsolescence and waste. People should be allowed to service their own products. And if they break it in the process Apple should not exclude them from a paid repair service. Imagine if you weren’t allowed to order parts if you serviced your own car..

Oh man, this whole story almost spoiles my Earth Day..

 

[2979382]

So is Apple refusing to repair it at all, or merely refusing to repair it under the terms of the 1-year warranty or AppleCare he may have purchased?

The former seems odd, as I would assume they would simply charge him for the work. The latter seems completely reasonable, as why should Apple repair this damage free of charge when it was caused by the user disassembling the product (which is against the terms of service).

The former. Apple flat-out refusing to repair while Linus is willing to pay. That's why I don't get why people are siding so much with Apple instead of Linus here. He's actually a pretty decent dude creating very educational and informative videos unlike many other Youtube stars out there.

 

[al2o3cr]

Needs a new display, logic board *and* PSU? The Genius bar should've just charged him the price for a new one + 20% ******* tax and handed him one from stock.

 

[citysnaps]

First Sony is not in the laptop business anymore.
Second HP, Dell, Lenovo are very big with business clients so going by their track record there is absolutely no reason to assume they couldn't of wouldn't fix any of their computers even if they are out of warranty and the damage was intentional.

Rather than assume something you do not know... i.e. taking a box of modules parts, some damaged, from an intentionally disassembled laptop, repair that laptop and providing a repair warranty, perhaps you could contact any of the above manufacturers' service departments and report your findings here?

Thank you.

 

[Brammy]

The former. Apple flat-out refusing to repair while Linus is willing to pay. That's why I don't get why people are siding so much with Apple instead of Linus here

I only fall slightly on the side of Apple because he broke the PSU, the motherboard, and the display. Which other than the RAM is pretty much a new iMac Pro. If it was just the screen, I think Apple would have taken his money.

I'm not sure what is going on with the AASP, though. The certification is available, but I'm not sure if it's available worldwide, just not in Canada, or the AASP just used that as a line to go 'dude, you're on your own."

 

[YaBe]

Then they should offer parts. No one is asking Apple to be a "charity". Linus is paying for his repairs and/or parts - he's willing to hand over a blank check and be done with it.

He can give me the blank check, you'll see I'll find the screen he wants

 

[Onexy]

if you think you're clever enough to open it up and modify it, you should be clever enough to fix it yourself

He is clever enough to fix it himself but he CAN'T BUY THE PARTS. Have you even watched the video?

 

[Onexy]

Pretty stupid if you think this is about warranty and comment like that.

 

[Endorphine88]

The former. Apple flat-out refusing to repair while Linus is willing to pay. That's why I don't get why people are siding so much with Apple instead of Linus here. He's actually a pretty decent dude creating very educational and informative videos unlike many other Youtube stars out there.

He waived his right for help from Apple by messing with the computer. Breaking it accidentally, without opening it up or disassembling it is one thing - they would have probably just given him a new one and taken the other one in to repair.
He took it apart and then broke it while putting it back together. He knew this automatically waives any coverage/service from Apple. It's very simple. If they were not clear on their policies it would be a shady case of bad customer service, but they are very upfront - "If you mess with it in any way we won't (not can't) help you!"
Now, I agree that it would be common sense to have the option to pay out of warranty pricing and get the thing repaired, but I'm sure they have valid reasons for declining to do that. And this applies to any of their products - if it's been taken apart by anyone else but them, they won't touch it.

 

[Abazigal]

The former. Apple flat-out refusing to repair while Linus is willing to pay. That's why I don't get why people are siding so much with Apple instead of Linus here. He's actually a pretty decent dude creating very educational and informative videos unlike many other Youtube stars out there.

Because money isn't everything here.

I am starting to suspect it's actually the other way around. It's more that Linus is claiming that he is willing to pay *any price* to have Apple fix his iMac Pro because he knows that Apple will not do that.

To cut a long story short - Linus bought the iMac Pro with the intention of making a series of videos to monetise it and recoup his initial expenditure. But the iMac Pro broke soon after and he realised that Apple would not repair it, because he had already voided the warranty by cracking the device open to make unauthorised modifications to it. Rather than simply toss it and flush his investment down the drain, he opted to make one more clickbait video to create controversy and rake in the ad revenue. Essentially making the best out of a crappy situation.

It doesn't matter how much you are willing to pay. No means no.

And I would call his videos more entertaining than educational.

 

[seclusion]

Seems odd that they wouldn’t fix the machine.
They should just offer him a quote and he decides if he wants to pay the bill.
That’s how they've handled my repairs.

 

[cram501]

I'm not sure people actually watched the video. The parts aren't available. That is an issue with Apple.

If I take my machine apart and FUBAR it, I should be able to buy parts to fix it. Whether Apple will fix it is immaterial. It is my property to do with as I like.

This is why the right to repair legislation has been proposed in so many states.

 

[laptech]

For some reason there are a lot of eejits on this thread commenting without either having/using or willing to use their last 2 brain-cells... What's wrong with people?!?

Linus has a genuine issue here and he is entitled to ask for a repair that he WANTS to pay for! It makes all the sense in the world. The guy acknowledges the fact that HE broke the machine and takes responsibility for it. Apple refusing to repair it is very suspicious and only adds to the "irreparability" of most Apple devices. He is not whining and no expecting a free service from Apple. He is simply asking the manufacturer to repair a device. Completely normal reaction. I bet you everyone here dropping an iPhone that then stops working would do the exact same thing: go to Apple to look for a solution for repairing it. So what if he has money? Money is not made by wasting it... hence you look to repair things rather then chucking them out the window for a new one.

And your missing the point those who are defending Apple are trying to make. Linus did not 'accidentally' break his computer, it was broken due to the intentionally and deliberate act of dismantling it to show off in a youtube video and then reassemble again. His actions was both reckless and stupid so why should Apple be obliged or even pressured (bad media PR) to fix something due to the reckless behaviour of a customer (Linus).

Remember, there is a difference between 'accidental damage' and 'damage caused/due to reckless behavior'. If people deliberately dropped their iphones then no, Apple should not be obliged to fix them BUT if they was dropped accidentally then yes Apple should fix it.

I am sure of many us have been in or faced a situation in life where the end result has been 'well mate, sorry but it was your fault, now you have to get out of it yourself' or 'you need to face the consequences of your actions'

But yet when the situation involves Apple, suddenly it's a case of Apple should do everything they can to help this poor soul fix his computer.

Accident, then yes, help get it fixed. Deliberate reckless behavior, then no, he is on his own

 

[cram501]

And your missing the point those who are defending Apple are trying to make. Linus did not 'accidentally' break his computer, it was broken due to the intentionally and deliberate act of dismantling it to show off in a youtube video and then reassemble again. His actions was both reckless and stupid so why should Apple be obliged or even pressured (bad media PR) to fix something due to the reckless behaviour of a customer (Linus).

He did accidentally break his computer. There was no malicious intent. I take it you've never built a pc?

Apple should not be obliged to fix it. That was never in question. It can't be fixed until the parts are available. When the parts are available, we can have that discussion.

 

[PlayUltimate]

My brother had to take his car into the shop due to being hit in an accident. During the course of the repairs, the repair shop fried the electrical system. They started diagnosing and found not only electrical components damaged but the wires in the frame as well. The shop just totaled the car and wrote him a check rather than trying to repair it. When electrical systems are damaged, as was described, it is sometimes not worth the time nor money to repair it. More often than not, it is difficult to assess and repair electrical damage. Note, if it was just a broken screen, I would agree that it should be repaired.

 

[laptech]

He did accidentally break his computer. There was no malicious intent. I take it you've never built a pc?

Apple should not be obliged to fix it. That was never in question. It can't be fixed until the parts are available. When the parts are available, we can have that discussion.

Well first off stop calling it an 'accident' because it wasn't, it should actually be referred to as 'careless behavior'.

Linus had the full intention of dismantling the iMac, make a youtube video then resemble it again but broke it in the process. It did not break because of an 'accident', the iMac broke due to 'careless behavior'.

Secondly, Apple being 'obliged' to fix it is what many people in here are saying they should do, so it is therefore in fact very much 'the question'
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My brother had to take his car into the shop due to being hit in an accident. During the course of the repairs, the repair shop fried the electrical system. They started diagnosing and found not only electrical components damaged but the wires in the frame as well. The shop just totaled the car and wrote him a check rather than trying to repair it. When electrical systems are damaged, as was described, it is sometimes not worth the time nor money to repair it. More often than not, it is difficult to assess and repair electrical damage. Note, if it was just a broken screen, I would agree that it should be repaired.

It isn't just about a broken screen, hence why many are getting annoyed at people commenting without watching the actual video. The video clearly shows the screen being dropped BUT Linus is also clearly heard saying it has other problems, probably needing a new motherboard and power supply.

People are therefore getting the wrong impression that a replacement screen is all it needs and thus believe it's a simple fix and riding Apple hard why they wont replace the screen. It's a lot more than that, Linus himself believes it needs a new motherboard and power supply. He is therefore trying to get 3 replacement parts, not just one. Not as easy as people are making it out to believe.

 

[sparkinstx]

Gee, maybe he shouldn't have broken it.

 

[oyabroch!]

For some reason there are a lot of eejits on this thread commenting without either having/using or willing to use their last 2 brain-cells... What's wrong with people?!?

Linus has a genuine issue here and he is entitled to ask for a repair that he WANTS to pay for! It makes all the sense in the world. The guy acknowledges the fact that HE broke the machine and takes responsibility for it. Apple refusing to repair it is very suspicious and only adds to the "irreparability" of most Apple devices. He is not whining and no expecting a free service from Apple. He is simply asking the manufacturer to repair a device. Completely normal reaction. I bet you everyone here dropping an iPhone that then stops working would do the exact same thing: go to Apple to look for a solution for repairing it. So what if he has money? Money is not made by wasting it... hence you look to repair things rather then chucking them out the window for a new one.
[doublepost=1524225308][/doublepost]

Please tell me how is throwing money at a company to repair your device that you broke - even if willingly - is a bad thing? It should not matter how a device gets broken if the customer is willing to pay for it. It pays for an Apple certified technician's job. Based on your theory every car that is driven even a single mile faster than the legal limit and gets mangled up in an accident should not be repaired because the driver should have known that driving too fast could damage the car...

"he is entitled to ask"

Yes, and they are entitled TO DENY.

 

[Glasgreat]

Linus could try the Apple GiveBack green Initiative, if lucky he will get a few hundred dollars back.

#Apple GiveBack p1ss poor price.

 

[agentx]

Apple suck donkey balls. Release a Pro product without the ability or willingness to fix is BS, just what the Pro's have been asking for...oh wait we had been asking for 3-4 years for a decent Mac Pro. At our shops, we got bored of waiting and bought HP Z Workstations which are awesome.
Overal Accidents happen too not just faults. The screen is often the first thing that gets broken. wsithout optioon to repair is just stupid. Really like Apple products and Mac/iOS is pretty good too but Apple's policies are becoming more and more draconian as time goes on.

 

[MILDRED PIERCE BERIGAN]

Linus Sebastian, who runs the popular YouTube channel Linus Tech Tips, recently shared a video in which he claimed Apple and an Apple Authorized Service Provider denied to service his damaged iMac Pro.

For background, Sebastian and his team fully disassembled the iMac Pro in January for their video review, which shows components like the main logic board and memory modules laid out individually. The real-time footage of the damage occurring in the new video appears to be a reenactment with visual effects.

The damage resulted when they dropped the display while attempting to reattach it to the aluminum chassis. Towards the end of the video, Sebastian also says the iMac Pro requires a new logic board and power supply unit, suggesting there may have been a short circuit that caused damage to internal components as well.

Sebastian contacted Apple to inquire about repair options, and visited the Genius Bar at an Apple Store, but the company ultimately declined to service the iMac Pro. In an email, an Apple support advisor placed blame on limited availability of replacement parts, but the actual reason is likely rooted in policy.

As has long been the case, Apple's terms and conditions for repairs stipulates that the company will not service products that have failed due to "unauthorized modification," including "faulty installation, repair, or maintenance by anyone other than Apple or an Apple Authorized Service Provider."

Apple's limited one-year warranty is also void if a product has "damage caused by service, including upgrades and expansions, performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider."

In his defense, Sebastian confirms he is aware of those policies, but his argument is that Apple should still be obligated to repair the iMac Pro if he pays out-of-warranty fees. In the video's comments section, reaction is mixed, with some people agreeing with him and others siding with Apple.

iMac Pro is a non-user-upgradeable, all-in-one workstation by design, so it's easy to see why Apple may not be interested in servicing one that was fully disassembled. While the team at Linus Tech Tips may be more tech savvy than some, a lot can go wrong when an average customer tampers with internals.

After the repair was declined by Apple, Sebastian and his team contacted an Apple Authorized Service Provider in Canada, where they are located. The repair shop also declined the repair, but their reason was allegedly that Apple has yet to offer the required certification courses to service the iMac Pro.

However, Apple's internal iMac Pro Service Readiness Guide obtained by MacRumors states that ATLAS online training and learning resources for servicing the iMac Pro have been available in English since December. We also spoke to multiple sources who completed the course and received certification months ago.

The guide adds that iMac Pro service parts availability began in early to mid January, with replacement logic boards, flash storage, and memory available by late February. Multiple sources at Apple Authorized Service Providers also confirmed that iMac Pro displays are available with two-week-or-less delivery estimates.

MacRumors contacted a reliable source who confirmed that Apple Authorized Service Providers are permitted to deny service for any product that has been opened or modified by a customer, regardless of warranty, both for safety reasons and to avoid responsibility if the machine cannot be fixed.

In the end, Apple has to draw a line somewhere, and not everyone will agree with it. MacRumors contacted Apple, but a spokesperson declined to comment. We've also contacted Linus Tech Tips for comment.

Article Link: Popular YouTuber Says Apple Won't Fix His iMac Pro Damaged While Disassembled

No wonder it broke CARTMAN was working on it. Dumbass...

 

[cram501]

Well first off stop calling it an 'accident' because it wasn't, it should actually be referred to as 'careless behavior'.

Linus had the full intention of dismantling the iMac, make a youtube video then resemble it again but broke it in the process. It did not break because of an 'accident', the iMac broke due to 'careless behavior'.

Secondly, Apple being 'obliged' to fix it is what many people in here are saying they should do, so it is therefore in fact very much 'the question'
[doublepost=1524234108][/doublepost]

It isn't just about a broken screen, hence why many are getting annoyed at people commenting without watching the actual video. The video clearly shows the screen being dropped BUT Linus is also clearly heard saying it has other problems, probably needing a new motherboard and power supply.

People are therefore getting the wrong impression that a replacement screen is all it needs and thus believe it's a simple fix and riding Apple hard why they wont replace the screen. It's a lot more than that, Linus himself believes it needs a new motherboard and power supply. He is therefore trying to get 3 replacement parts, not just one. Not as easy as people are making it out to believe.

Wow.. An accident occurred and he broke it whether it was careless or not. It happens on occasion. I guess you have never accidentally broken anything? It's always been on purpose?

Either way, it doesn't matter if it was an accident or intentional.

If you had watched the video you would realize the issue was the lack of options to repair the iMac. Whether Apple would repair or not wasn't a question.

It has nothing to do with the warranty. It has to do with the fact replacement parts are not available... for anyone including Apple stores. It can't be repaired if parts aren't available.

 

[Michael Goff]

I’m saying I strongly disagree with the rules Apple impose in this instance. It promotes obsolescence and waste. People should be allowed to service their own products. And if they break it in the process Apple should not exclude them from a paid repair service. Imagine if you weren’t allowed to order parts if you serviced your own car..

Car comparisons don't work here.

 

[cram501]

Car comparisons don't work here.

It applies to most property you purchase. If you have the knowledge or the daring, you should be able to fix or fubar your own property. Whether it is under warranty or not shouldn't matter although it may hit your pocket book.

With a car, I can attempt to repair it, totally fubar it, and get someone to fix it who has a clue. Why make a distinction with a computer?

It's why the right to repair legislation has been going forward. No company should be able to tell me I can't fix or get someone to fix my property.