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Popular YouTuber Says Apple Won't Fix His iMac Pro Damaged While Disassembled

Michael Goff said:
They aren't being arbitrary. They set some rules, he knew the rules, and he broke the rules.
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They're not a rulemaking body. Why you think they should get to have "rules" to deliberately screw people over is beyond me. Why do you WANT to give one of the biggest corps on earth the ability to screw people over? It doesn't benefit you in any way, in fact it goes directly counter to your own interests as a customer.

This is why I'm using the term 'authoritarianism'; the open worshipping of the strong having power over the weak.

Again for emphasis: it doesn't benefit you, in fact it harms you, so why are you for it?

Shaun said:
They’ve simply become arrogant and aloof.
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Well, honestly, arrogant and aloof was two of the strongest defining personality traits of Steve Jobs, so it's not as if this is anything all that new. (Remember the 'you're holding it wrong' thing? Oh, and about a thousand other similar told and untold encounters and anecdotes.)

Corps do tend to get more arrogant and aloof as they grow, but then again, Apple has been absolutely monster huge for some ten-fifteen years by now so I'm not sure it's actually possible to measure any change on a scale here.
 
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Lennyvalentin said:
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Corps do tend to get more arrogant and aloof as they grow, but then again, Apple has been absolutely monster huge for some ten-fifteen years by now so I'm not sure it's actually possible to measure any change on a scale here.
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I think corps grow aloof and setup rules as they grow bigger for *efficiency* reasons... Apple doesn't want to be a parts dealer to the mass public; and Apple doesn't want to deal with *each and individual cases of meddling*, and trying to decide what they can tackle and what is too risky.

So,(whether we like it or not) they just set a rule that says: if you meddled with it, go get it serviced by an AASP. (and YES, the AASP can get the parts).
 
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Lennyvalentin said:
Why you think they should get to have "rules" to deliberately screw people over is beyond me
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So, in this particular case, I don't have a problem with Apple's response. I mean, the guy field stripped the thing down to bare metal. I have no problem with Apple looking at an iMac Pro that was put back together and told up front that I need a new Power Supply, Display, and Motherboard (which is pretty much everything but the case) and Apple going, "nope. Not going near this one. Good luck."

I'm not sure what is up with the AASP. The cert is available, and if the parts were hard to get, they could at least backorder them. Maybe the AASP doesn't want to go near it either.
 
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Lennyvalentin said:
They're not a rulemaking body. Why you think they should get to have "rules" to deliberately screw people over is beyond me. Why do you WANT to give one of the biggest corps on earth the ability to screw people over? It doesn't benefit you in any way, in fact it goes directly counter to your own interests as a customer.

This is why I'm using the term 'authoritarianism'; the open worshipping of the strong having power over the weak.

Again for emphasis: it doesn't benefit you, in fact it harms you, so why are you for it?


Well, honestly, arrogant and aloof was two of the strongest defining personality traits of Steve Jobs, so it's not as if this is anything all that new. (Remember the 'you're holding it wrong' thing? Oh, and about a thousand other similar told and untold encounters and anecdotes.)

Corps do tend to get more arrogant and aloof as they grow, but then again, Apple has been absolutely monster huge for some ten-fifteen years by now so I'm not sure it's actually possible to measure any change on a scale here.
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It doesn't actually harm me because I don't open up computers and break them.
 
Michael Goff said:
It doesn't actually harm me because I don't open up computers and break them.
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It harms everyone indirectly by costing more money in the long run. It's just more subtle.

This had nothing to do with LTT opening up the machine. It was all due to lack of replacement parts.
 
cram501 said:
It harms everyone indirectly by costing more money in the long run. It's just more subtle.

This had nothing to do with LTT opening up the machine. It was all due to lack of replacement parts.
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If you think it was due to a lack of replacement parts, I have a bridge to sell you.
 
Michael Goff said:
Opening up an iMac is abnormal.
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Which is written where exactly? Don't come back with "apple says so" either. Just because you are too chicken to open it up and willingly let yourself be a slave to Apple's ridiculously expensive upgrades doesn't mean other people should.
 
cram501 said:
Understood. You just want to stir the pot. Gotcha.
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No, I just use common sense. I'm sorry you're not so gifted.

jclmavg said:
Which is written where exactly? Don't come back with "apple says so" either. Just because you are too chicken to open it up and willingly let yourself be a slave to Apple's ridiculously expensive upgrades doesn't mean other people should.
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I let experts do work where I can screw something up. You should do the same. That's why they're experts and you're not.
 
cram501 said:
Wow... so LTT is lying? Being dishonest? Or did you just not watch the video?
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Around the part he gets to the discussion about the 3rd party service center, something felt off. Not that Linus is lying, but that the data provided I felt had some issues. I think Linus accurately portrayed was was relayed to him.

There is a thread to his forums he linked to where he asked for input on what do to, and a few 3rd party service centers have said the cert has been available for a few months. His AASP may not have the cert, it may not be available in Canada, or they are using this as an excuse to not go near this repair. That said, Apple's web site doesn't list the cert, but the page may be out of date.

Rene Ritchie had a pretty interesting breakdown of some of the info in here.
 
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David G. said:
What is it with everyone failing to understand that he is not expecting to get this repaired under warranty and fully upfront with his asking to pay for the repair himself?
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also understand that apple can refuse the repair period under the TOS. he decided to go outside of the ToS and take apart a 10,000 dollar computer and damaged it. So now at this point IFF apple wants to allow someone to get the parts he's screwed himself. I'm shocked that he decided to take it into a store to get it fixed. Sounds like he was trying to be all extra. I BET he didn't even tell the tech that he had taken the computer apart either prior to dropping it.
 
Brammy said:
Rene Ritchie had a pretty interesting breakdown of some of the info in here.
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I thought that video (and others) were too focused on a warranty repair. Everyone pretty much agrees I think that this is an out of warranty issue and Apple has the right to refuse to fix it. Very little of the discussion dealt with a third party repairs and lack of parts.

The email he displayed did say that Apple couldn't repair it because they couldn't order the parts. Seems odd that an Apple shop couldn't order what was needed.
 
harriska2 said:
Going down a bad path, apple.
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yes apple is going down path where you have to be certified to fix a 5-13k computer because of all of the security features built in like the Secure Enclave...Oh and its terrible that not just any jo schmoe can fix a PRE BUILT computer because it violates the ToS by the manufacturer.
 
cram501 said:
Seems odd that an Apple shop couldn't order what was needed.
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Yeah, that is the part they become an unreliable narrator. They show the emails from Apple, but the conversation with the service center is just relaying what the Depot said. I’d feel more comfortable with the facts if they also showed correspondence with the repair place.
 
robbyx said:
Oh, I agree that they are within their rights to build whatever they want. No argument. But make no mistake, it’s not an either/or situation when it comes to sleek and serviceable. Shaving off a millimeter or two and creating a machine that cannot easily be serviced is all about $$$, not what’s best for the user.

Speaking of the new MacBooks, I just set one up for my dad recently and the whole experience got me really down on Apple. One USB-C port? One? It’s absurd. MacBooks are MORE expensive than ever, yet Apple has dropped all ports, thus forcing many users to spend another $100 plus for legacy ports they need. And I can’t service the new machine. So now with Apple, I’m paying more than ever for a machine with fewer features than previous generations. And I can’t upgrade my overpriced new laptop’s memory or storage down the road. But it’s “sleek”! Ooooooooooo!
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The MacBook is what it is. It’s not made for performance. It’s made to be the most efficient and portable device possible. It is more than enough for everything other than CPU/GPU intensive work. I understand people, especially those on a budget, like the upgradability and repairability of the older MacBooks and MacBook Pros but they had their heyday. They were beautiful designs and their size was dictated by the disc drive. Why would they keep the same chassis thickness just to please people who want a high spec machine but don’t way to pay Apple’s prices for it?

Let’s face it. The real problem people have with the MBPs and new macs in general are the prices. If they sold a loaded 13” TB for $1299 or a 15” for $1499, I doubt people would be complaining. Much of the noise has come from people who don’t even own these newer machines. The older MBs and MBPs can’t drive 2 5K,4 4K displays and multiple eGPUs. These ports can be whatever people want them to be.
 
cram501 said:
Wow.. An accident occurred and he broke it whether it was careless or not. It happens on occasion. I guess you have never accidentally broken anything? It's always been on purpose?

Either way, it doesn't matter if it was an accident or intentional.

If you had watched the video you would realize the issue was the lack of options to repair the iMac. Whether Apple would repair or not wasn't a question.

It has nothing to do with the warranty. It has to do with the fact replacement parts are not available... for anyone including Apple stores. It can't be repaired if parts aren't available.
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You and I have a different standard of what “accidentally” entails.

There’s a reason why insurance premiums are linked to benchmarks such as age and overall fitness. Of course no one purposely sets out to fall ill, but our habits and life choices may naturally predispose is to certain outcomes.

I guess a more accurate way of phrasing this is - by choosing to remove the display, you are directly increasing your chances that something might happen to it. Yes, you didn’t set out to deliberately break the screen, but you dramatically increased the risk that something would happen to it as a result of your actions, and that’s something that wasn’t factored into calculating the cost of AppleCare.

AppleCare for desktops is likely as cheap as it is because Apple assumes that desktop is largely going to be sitting on your desk. You aren’t going to be moving it around, dropping it or spilling water on it, much less cracking it open to access the internals. Treated carefully, the chances of something happening to it is fairly low and the cheap warranty reflects this.

The moment Linus decided to take apart his iMac was the moment he chose to take on the additional risk and bear the ensuing consequences.
 
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