Do you think it is a reasonable action to refuse service to a customer willing to pay to have the item repaired? It just seems batty that they won't take his money to fix the stupid thing and be done with it.
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Popular YouTuber Says Apple Won't Fix His iMac Pro Damaged While Disassembled
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Do you think it is a reasonable action to refuse service to a customer willing to pay to have the item repaired? It just seems batty that they won't take his money to fix the stupid thing and be done with it.
In this particular case — where he pretty much trashed the entire computer because he needs a motherboard, power supply, and display — I don’t have a problem with Apple’s reaction. I don’t know what the costs of the parts is, but I based on what I remember from some posts of MacBook Pro prices I think 75% of the price of the unit might be a safe, albeit potentially low number. I’ve seen some logic board replacements that seemed in the "just buy a new computer" range.
If it was just the display, I think Apple would replace it. But the combination of killing those 3 parts puts us in a position I can see a repair place just saying it’s time to get a new computer.
Yes. A company should be able to choose their business as long as it isn't discrimination.
No, in the watch world nothing is refurbished or replaced. They are repaired or rather overhauled. As soon as the protective stickers are removed it is no longer really considered new or unworn but rather mint condition. Let’s say that you just bought a new Rolex and after a few days it’s running very fast or slow or there is a foreign speck on the dial that somehow was able to get in there, they would simply service the watch under warranty. They would never replace the watch with a new one like Apple would do with a computer. These are expensive things are built to last several lifetimes and nothing is thrown away with the exception of worn movement parts. If the bracelets are stretched and worn, they will replace it and keep the old one but the price is steep. Over $2k for a SS bracelet and around $10k+ for solid 18kt gold or platinum. They definitely send them back to Switzerland. I’m guessing that they either melt them or repair them for VIP clients and auction houses who have very valuable vintage watches but might be missing the original bracelet or some other part. They unfortunately do not repair stretched bracelets for regular customers. This requires disassembling the entire thing and replacing all of the pins and screws which requires careful drilling and welding. Independent watchmakers can do it though for a reasonable price: $180 SS,$250 two tone and around $1k for gold. The only problem is waiting. Well known guys like Michael Young might take 2 months since they have a lot of business.
As for used watches, some sell pre-owned watches and some don’t. It depends on the boutique. The strongest performing brands as far as value retention or appreciation is concerned are Patek Philippe, Rolex and Audemars Piguet in that order. Everything else depreciates heavily no matter if it retailed for the same or more. They are serviced before resale if necessary and will be offered with some kind of warranty. However the majority of used watches are bought and sold by independent jewelers or what is called the grey market. They also sell brand new watches at a discount or premium if the case of models that are impossible to get for retail. In this case neither Rolex or any company honor the warranty for these watches but these dealers usually warranty the movement for a year. All of these watches are so well built that the warranty is really useless. The chances of something going wrong in 2-5 years are very small.
Did it occur to you that perhaps Apple does repair such cases just not for this guy. But for some reason refused this youtuber in particular ?
Mercedes could refuse to repair your car if had taken the engine apart. But they make money off it and would just sell u a new one. Apple has a diff. mind set. Mess with our stuff even though we tell u not to and you're on you're own.
Next time this particular Youtuber will just link to iFixit.com !
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They do want his money. Just more of it. Instead of bothering with earning for a new display they can earn a whole new iMac. Not repairing his iMac Pro will force him to buy a new one
I don't think anyone would want to touch it. And certainly not warrant the repair, given the potential for undetected latent ESD failures.
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Apple, or anybody else, would be crazy to take that on - especially if the company warranted the repair.
Apple products are as secure as it gets for pre-built stuff due to the OS and their own chip designs like the T2 and 338S00268 in this case. This is the truth. Mac users make up around 10% of all PCs in use. I would be much more concerned with PC OEMS and individual components for a custom build. Even their routers are less likely to be vulnerable than stuff from Linksys and Netgear or anything else Best Buy sells.
They did. The parts alone are $5,200.
For some reason, the you tuber doesn’t mention that. But he’s willing pay for the repairs—as if not paying for them is an option—with a “blank check”.
Cue the Internet outrage from the you tuber’s fans regarding the one-sided click-bait video. Kudos to him for figuring out how to monetize this.
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Gee it turns out he’s full of it. Many people actually looked into the facts and we have yet another attention-seeking brat lying to everybody.
https://daringfireball.net/linked/2018/04/20/sebastian-imac-pro
At least according to the email that Linus displayed, the reason it was not repaired was the lack of parts. The Apple store could not order them. The authorized dealer could not order them. It wasn't a warranty repair request.
I don't disagree that you take a chance opening your iMac Pro, but that wasn't the issue.
As far as the definition of accident... intent makes all the difference. They may have been stupid but they didn't intend to break it. Should they get a warranty repair? No. According to LTT, they didn't try.
The Apple store refused the repair. It’s not that they couldn’t get parts. They just sent him to an AASP.
Watch around 3:05 mark of the video. They explicitly state the reason Apple refused to fix it was because "Apple HQ refused to send them the parts they ordered." They sent them to an AASP because they couldn't get the parts themselves.
I have no idea of the reasoning behind it since it doesn't go into more detail.
Even more impressive if you read the story...
"However, Apple's internal iMac Pro Service Readiness Guide obtained by MacRumors states that ATLAS online training and learning resources for servicing the iMac Pro have been available in English since December."
So, I don't get why you claim the certification, which is not special but device-specific, like most repair training programs, was not available... Or do you only watch videos?
Yes, especially if it would be cheaper to just get a new iMac Pro instead, and when repairing the device would put it back under warranty and potentially open yourself to more problems down the road if the iMac proceeds to malfunction due to some problem that was detected at this time.
I think that Apple could have been more upfront about this, but I don’t think they were wrong to refuse him service. If anything, ask yourself - why would Apple say no to free money if they were really in it for the profits?
People keep using the car analogy. I know if I have any kind of serious accident with my car right now, my insurance company will not repair the car because the cost of repairs will certainly be more than the book value of the car.
Ever priced the cost of a car by the part? With the logic board, display, and power supply up for replacement (at a minimum) I wouldn't be surprised if the repair costs were greater than the that of a new system. Like a totaled car, it's probably a totaled system; it makes no economic sense to repair it. Linus knows this.
Ever priced the cost of a car by the part? With the logic board, display, and power supply up for replacement (at a minimum) I wouldn't be surprised if the repair costs were greater than the that of a new system. Like a totaled car, it's probably a totaled system; it makes no economic sense to repair it. Linus knows this.
Apple HQ may well have refused to send the parts they ordered because they cost $5,200, which exceeds the cost of a replacement unit.
2;05 (I’m not in a place to listen to the audio again at 3:05) is the form letter from Apple just declining the repair. The later email they show I think is Apple telling them their options if the AASP can’t get thr parts. I’ll listen again when I get home.
It is possible to be concerned about all of them.
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That's not the car analogy. The question isn't about the insurance company. It's about the repair shop. The repair shop would likely be fine replacing every single part and charging you more than a new car.
This **** is a professional grade Apple hater. He’s bashed them so much he’s like trump,and his small hands. Overcompensating for something.
Not worth the clicks he’s just giggling at all the people watching his crap
Not worth the clicks he’s just giggling at all the people watching his crap
Apple super defense squad has arrived.
Right to repair.
Think about it, what if your car manufacturer refused to sell you parts for a car you recently bought?
This is similar BS to Tesla not selling parts.
I don't understand how you can support such BS from manufacturers as consumers.
Louis Rossman is awesome.
Think about it, what if your car manufacturer refused to sell you parts for a car you recently bought?
This is similar BS to Tesla not selling parts.
I don't understand how you can support such BS from manufacturers as consumers.
Louis Rossman is awesome.
Having followed his channel, I won’t say he is a Apple hater. However, his first few videos were indeed cringeworthy because it was painfully obvious that he didn’t understand Apple products and was trying to review them through a PC lens.
Like he covers the iMac Pro and the main thing he focuses on is its higher Ethernet speed (which is evidently a big deal for him but I was like ...whatever). Or when he sealed up the MacBook with plasticine and placed it in water to show how water cooling could improve its performance. Fun to watch, but kinda pointless because who the hell uses their Apple products like that?
And when he used the MacBook to run windows and proceeded to complain about the poor battery life, a little bit of me just died inside.
I would say that he’s doing all this more for the views and the clicks than any personal agenda, but it also means that you are not really going to be getting anything useful out of his videos either.
I agree that there are ham-fisted 200kg gorillas out there. But (with the exception of softening the display adhesive and removing the glass), disassembling an iMac Pro is considerably easier than disassembling a dashboard.
I'm also not insinuating that Apple store techs perform board-level repairs - in these situations they could simply swap the logic board. Anyone who has played with Lego and not broken it could, IMO, repair these machines. But regardless, for technicians who are familiar with disassembling integrated devices like these, replacing all the internal components of an iMac Pro is a walk in the park. The only difficult part of the iMac pro IMO is the glass display - everything else is pretty straightforward (not having disassembled one myself, but I have disassembled non-pro iMacs).
Also, just because a bunch of people are ham fisted and can't repair their own devices, it's very easy for Apple to identify these botched repairs visually, and explain to the customer that their repair will be more complicated as a result. There is absolutely zero need to attempt to block right to repair legislation because some people can't remove a logic board without cutting their face off.