Popular YouTuber Says Apple Won't Fix His iMac Pro Damaged While Disassembled

[Rockadile]

Right to repair.

Think about it, what if your car manufacturer refused to sell you parts for a car you recently bought?

This is similar BS to Tesla not selling parts.

I don't understand how you can support such BS from manufacturers as consumers.

Louis Rossman is awesome.

Linus is going to try and bring Louis Rossman to fix the iMac Pro
The update video should be fun.

 

[Marshall73]

It’s all about views, he probably made enough from this video to buy a new iMac pro.

 

[Bitgod]

Logged in just to "like" a bunch of people on the first page that think he's annoying.

 

[spronkey]

Apple has always promoted the idea that end users should not be servicing the products. And the accident in this video by individuals who are supposedly knowledgeable pretty much sums up why Apple takes this approach in the first place. They had “basic technician type knowledge” and managed to wreck the machine through carelessness anyway. Furthermore, shoddy third party cables, for example, frequently lead to hardware malfunctions. Imagine what poorly made internal third party components could do.

You are wrong.

First, pre-2012, Apple encouraged users to service their own memory, install or replace AirPort / WiFi cards, and replace their own hard drives, oh, and replace their own batteries (back when they designed these things to be replaced).

It is only since approximately 2012 when Apple started actively designing against repairability and user-serviceability that they have promoted this idea. Until then they actually designed features into their machines to make them easier to service, like these cool memory latches in the plastic MacBooks.

Second, Linus himself worked for many years at NCIX in a capacity higher than a "basic technician", and from what I've seen of some of the rest of their team, they certainly have enough skill to perform maintenance on an iMac. The only reason why it's difficult to do this is because Apple uses techniques that simultaneously save them money (not you), and increase the knowledge and tooling (not necessarily difficulty) required to repair their machines, and then do not publish service manuals.

Third, "shoddy third party cables" do not frequently lead to permanent hardware malfunctions. In fact, only a few cables (Thunderbolt, USB3, and FireWire come to mine) allow voltages high enough to really damage hardware, and in Apple's defence (for once), they are one of the best in terms of adding protection circuitry to their logic boards to prevent poor quality cables from damaging the hardware.

Finally, who do you think makes the internal components of an iMac? The logic board is manufactured by a third party such as Foxconn, Quanta, or Pegatron. The memory and SSD chips are made by a third party such as Micron or Samsung. The display panel is made by LG or Samsung. The power supply is again manufactured by a third party such as AcBel.

For single-machine nonstandard components such as logic boards, there are usually no aftermarket manufacturers. For things like RAM, SSDs, spinning HDDs, there are plenty of manufacturers such as Micron, Samsung, Kingston, Corsair etc al that make products that are better than those Apple include with their machines. This is just one of the reasons why Apple abandoning the standardised parts they used since moving to Intel over the last few years is such a hostile move to consumers.
[doublepost=1524312352][/doublepost]

In this particular case — where he pretty much trashed the entire computer because he needs a motherboard, power supply, and display — I don’t have a problem with Apple’s reaction. I don’t know what the costs of the parts is, but I based on what I remember from some posts of MacBook Pro prices I think 75% of the price of the unit might be a safe, albeit potentially low number. I’ve seen some logic board replacements that seemed in the "just buy a new computer" range.

If it was just the display, I think Apple would replace it. But the combination of killing those 3 parts puts us in a position I can see a repair place just saying it’s time to get a new computer.

I can certainly see where Linus comes from when in his latest WAN show video he discusses the cost of the parts required vs the cost of the machine.

The cost of these parts to Apple are going to be far less than the retail value of the machine. I'd expect the display part to cost perhaps 10-15% of the retail value of the machine, the logic board another 5-10%, and the power supply 5% or less.

However, Apple has a history of massively overcharging customers for spare parts such as logic boards, so it is entirely possible that they would charge $4000 USD for the part required to replace the display alone...

 

[LordVic]

Gee it turns out he’s full of it. Many people actually looked into the facts and we have yet another attention-seeking brat lying to everybody.

https://daringfireball.net/linked/2018/04/20/sebastian-imac-pro

i couldn't get through this video ... it was ridiculously slanted and biased.

"LINUS IS WRONG BECAUSE APPLE SAID HE'S WRONG" is all i'm getting from this.

here's a hint. Daringfireball is NOT an unbiased or considered a reasonable resource for a debate discussing Apple's business practices.
[doublepost=1524312977][/doublepost]

Even more impressive if you read the story...

"However, Apple's internal iMac Pro Service Readiness Guide obtained by MacRumors states that ATLAS online training and learning resources for servicing the iMac Pro have been available in English since December."

So, I don't get why you claim the certification, which is not special but device-specific, like most repair training programs, was not available... Or do you only watch videos?

your link doesn't seem to be working.

so far theres' been a huge mix of (mis)information here about the certification.

many claim it's out there for the iMac Pro. and many are claiming it's not.

yet, so far in this thread, there has been evidence posted saying it's not. course links to Apple's certification programs that don't contain the courses are an example.

can you please find me some evidence to back this claim? because so far there's just more confusion because 1/2 the people are saying it's not available and 1/2 are saying it is.

 

[2010mini]

I suppose an overreaction here was inevitable. He said he knew he'd have to pay for the repair, and was fully willing to pay for it, completely uncovered by warranty, but they outright refused to repair it, regardless. Makes no sense to me.

His YouTube videos are pretty entertaining, imo. I don't get the hate.

Question.... what if they did fix it. And later, it stopped working. Wouldn’t Apple be on the hook?

This is a case of a perfectly working machine that someone went out of their way to break.

There are examples in other industries that will refuse even out of warranty work if they know you modified their product.
[doublepost=1524322291][/doublepost]

You are wrong.

First, pre-2012, Apple encouraged users to service their own memory, install or replace AirPort / WiFi cards, and replace their own hard drives, oh, and replace their own batteries (back when they designed these things to be replaced).

It is only since approximately 2012 when Apple started actively designing against repairability and user-serviceability that they have promoted this idea. Until then they actually designed features into their machines to make them easier to service, like these cool memory latches in the plastic MacBooks.

Second, Linus himself worked for many years at NCIX in a capacity higher than a "basic technician", and from what I've seen of some of the rest of their team, they certainly have enough skill to perform maintenance on an iMac. The only reason why it's difficult to do this is because Apple uses techniques that simultaneously save them money (not you), and increase the knowledge and tooling (not necessarily difficulty) required to repair their machines, and then do not publish service manuals.

Third, "shoddy third party cables" do not frequently lead to permanent hardware malfunctions. In fact, only a few cables (Thunderbolt, USB3, and FireWire come to mine) allow voltages high enough to really damage hardware, and in Apple's defence (for once), they are one of the best in terms of adding protection circuitry to their logic boards to prevent poor quality cables from damaging the hardware.

Finally, who do you think makes the internal components of an iMac? The logic board is manufactured by a third party such as Foxconn, Quanta, or Pegatron. The memory and SSD chips are made by a third party such as Micron or Samsung. The display panel is made by LG or Samsung. The power supply is again manufactured by a third party such as AcBel.

For single-machine nonstandard components such as logic boards, there are usually no aftermarket manufacturers. For things like RAM, SSDs, spinning HDDs, there are plenty of manufacturers such as Micron, Samsung, Kingston, Corsair etc al that make products that are better than those Apple include with their machines. This is just one of the reasons why Apple abandoning the standardised parts they used since moving to Intel over the last few years is such a hostile move to consumers.
[doublepost=1524312352][/doublepost]

I can certainly see where Linus comes from when in his latest WAN show video he discusses the cost of the parts required vs the cost of the machine.

The cost of these parts to Apple are going to be far less than the retail value of the machine. I'd expect the display part to cost perhaps 10-15% of the retail value of the machine, the logic board another 5-10%, and the power supply 5% or less.

However, Apple has a history of massively overcharging customers for spare parts such as logic boards, so it is entirely possible that they would charge $4000 USD for the part required to replace the display alone...

Like it or not... we have moved to a society that doesn’t tinker with PCs. Even in the pro market. Studios and engineers don’t want to risk downtime if a video card upgrade suddenly doesn’t work because their OS pushed out a new firmware that is now not compatible.

The bulk of the market doesn’t even care about ram, processing power etc. they just want to turn it on and get to work. And when they have outgrown it, buy something better.

People like you and I are far fewer in number since Macs were easily upgraded.

 

[Scary Spice]

Okay. Not in the USA.

The sale of Mac computers was halted in the USA because they have a blanket warranty policy for all computers and Mac computers were abused by consumers (returning on day last day of warranty a year into ownership) and too expensive for the retailer (Costco) to continue selling with such warranty.

Costco never bares the cost of warranty of returns. They are pushed back to the supplier as per the contract the supplier has to sign. Thats why they are like Sears of old. It does not cost Costco anything to make you happy.

The suppliers, on the other hand, have YEARS of liability when selling to Costco.

 

[shinjox27]

Linus makes a great point yes Apple should sell parts for user repair and upgrade ability and apple and it's certified retailers should have the right to refuse to service any product they choose but that's not what's happening so i'm on both sides of the argument. The fact is if Apples certified retailers work on a user upgraded Imac work on a User modified Apple product or provide parts they can lose their license I went to one locally to see if I could get my SSD upgraded nope and if they order a 2TB Apple SSD for a Imac registered with a 500GB SSD they will lose their citification they track it through the serial number the guy told me if I had brought in a Hackintosh no problem but if Apple even got wind he put a samsung SSD into one of their products he's done he told me he fears Apple Investigation team more then any gas station dose the ATF. Now i love my 2017 Imac and I'll run MacOS off of a 2TB external before I risk breaking it so in a way the option is still their for my upgrade I'm in the process of upgrading the Ram currently at 32gb next month jumping to 64Gb I like to work on my own stuff and if I play by the rules I can still have upgrades MacOS now supports external GPU's Now I didn't buy a IMac pro because the ram was non upgradable but I got a I7 with 500Gb SSD and 8GB's of ram I have a 4Tb fusion drive for storage and outside of the ram everything is now upgradable externally but the upgradability is their Apple is just going a little far not providing parts for repairability

 

[LDN]

The very, very simple matter is that when Apple repair something they need to guarantee their work, they cannot do that when someone else has opened the machine up and exposed it to potentially damaging whatever that will come into effect in a month or two. Its almost like opening up a hard drive in an ordinary room, works ok now, but will show errors in 1 week. Linus isn't dumb, he knows what happened and he knows what he's doing. He is a YouTuber, he stirs up commotion and apparent scandals for views.

That's all this is about, not about certification this or no parts that. They just made him run around to annoy him.

 

[Black Tiger]

You are wrong.

First, pre-2012, Apple encouraged users to service their own memory, install or replace AirPort / WiFi cards, and replace their own hard drives, oh, and replace their own batteries (back when they designed these things to be replaced).

It is only since approximately 2012 when Apple started actively designing against repairability and user-serviceability that they have promoted this idea. Until then they actually designed features into their machines to make them easier to service, like these cool memory latches in the plastic MacBooks.

Second, Linus himself worked for many years at NCIX in a capacity higher than a "basic technician", and from what I've seen of some of the rest of their team, they certainly have enough skill to perform maintenance on an iMac. The only reason why it's difficult to do this is because Apple uses techniques that simultaneously save them money (not you), and increase the knowledge and tooling (not necessarily difficulty) required to repair their machines, and then do not publish service manuals.

Third, "shoddy third party cables" do not frequently lead to permanent hardware malfunctions. In fact, only a few cables (Thunderbolt, USB3, and FireWire come to mine) allow voltages high enough to really damage hardware, and in Apple's defence (for once), they are one of the best in terms of adding protection circuitry to their logic boards to prevent poor quality cables from damaging the hardware.

Finally, who do you think makes the internal components of an iMac? The logic board is manufactured by a third party such as Foxconn, Quanta, or Pegatron. The memory and SSD chips are made by a third party such as Micron or Samsung. The display panel is made by LG or Samsung. The power supply is again manufactured by a third party such as AcBel.

For single-machine nonstandard components such as logic boards, there are usually no aftermarket manufacturers. For things like RAM, SSDs, spinning HDDs, there are plenty of manufacturers such as Micron, Samsung, Kingston, Corsair etc al that make products that are better than those Apple include with their machines. This is just one of the reasons why Apple abandoning the standardised parts they used since moving to Intel over the last few years is such a hostile move to consumers.
[doublepost=1524312352][/doublepost]

I can certainly see where Linus comes from when in his latest WAN show video he discusses the cost of the parts required vs the cost of the machine.

The cost of these parts to Apple are going to be far less than the retail value of the machine. I'd expect the display part to cost perhaps 10-15% of the retail value of the machine, the logic board another 5-10%, and the power supply 5% or less.

However, Apple has a history of massively overcharging customers for spare parts such as logic boards, so it is entirely possible that they would charge $4000 USD for the part required to replace the display alone...

You are comparing completely different products. An iMac Pro is sold as an all-in-one product and no where does it state that it is serviceable by the end user. And never has Apple encouraged users to service parts of the product. Adding ram to an old MacBook Pro is hardly equivalent to cutting into an iMac. Furthermore, they clearly lack the skills to repair anything or they wouldn’t need Apple at all. So get off your high horse and start making reasonable comments. If they have so many advanced skills, they can order the replacement parts and do it themselves.

 

[spronkey]

You are comparing completely different products. An iMac Pro is sold as an all-in-one product and no where does it state that it is serviceable by the end user. And never has Apple encouraged users to service parts of the product. Adding ram to an old MacBook Pro is hardly equivalent to cutting into an iMac. Furthermore, they clearly lack the skills to repair anything or they wouldn’t need Apple at all. So get off your high horse and start making reasonable comments. If they have so many advanced skills, they can order the replacement parts and do it themselves.

Adding RAM to some older MacBook Pros is actually no less difficult than opening an iMac Pro, provided you have the correct tools.

And besides, where can they order the parts from? They clearly state that they can't even order parts to fix it themselves. That's kinda the point here.

 

[Sc0rp]

Signed up

Adding RAM to some older MacBook Pros is actually no less difficult than opening an iMac Pro, provided you have the correct tools.

And besides, where can they order the parts from? They clearly state that they can't even order parts to fix it themselves. That's kinda the point here.

Signed up to respond to this. The only thing you needed to upgrade the ram in older MacBook pros was a screwdriver and a finger. Sometimes you didn’t need the screwdriver as some models had a user accessible hatch that gave direct access to the ram and hard drive. I have one of the latter running right now. With the iMac Pro, you have to practically disassemble the whole machine, which requires a variety of tools.

https://support.apple.com/en-us/HT201165

 

[spronkey]

Signed up


Signed up to respond to this. The only thing you needed to upgrade the ram in older MacBook pros was a screwdriver and a finger. Sometimes you didn’t need the screwdriver as some models had a user accessible hatch that gave direct access to the ram and hard drive. I have one of the latter running right now. With the iMac Pro, you have to practically disassemble the whole machine, which requires a variety of tools.

https://support.apple.com/en-us/HT201165

If you look further above I linked the same article

The point I was making was more that it's actually reasonably easy to soften adhesive and pull off an iMac display, provided you have the right tools. Getting to the RAM on an iMac Pro of course is more work (although still, to be fair, it's just more of the same - removing cables, unscrewing.

 

[Sc0rp]

If you look further above I linked the same article

The point I was making was more that it's actually reasonably easy to soften adhesive and pull off an iMac display, provided you have the right tools. Getting to the RAM on an iMac Pro of course is more work (although still, to be fair, it's just more of the same - removing cables, unscrewing.

If you posted the same article then you should know that it’s not the same.

With the MacBook Pro, you’re not putting your entire system in jeopardy by using a screwdriver to remove the lower case. With an iMac Pro, you’re taking a gigantic risk by removing the display especially if you don’t use the proper adhesive or apply it properly when you put the display back on. Apple really should have made the ram user accessible if they wanted to make the ram upgradable. Or, they could just solder like 256gb of ram to the logicboard (and really, who wants to compete with that much ram at standard?). That way you don’t have need to switch or upgrade the ram. However, comparing switching ram in an iMac Pro to switching the ram in an older MacBook is a non-starter. Two totally different beasts.

 

[jerwin]

On the other hand, it wouldn't look so thin from the side, or from the back.

(In certain environments, such as point of Sale, the customer does notice.)

 

[Sc0rp]

On the other hand, it wouldn't look so thin from the side, or from the back.

(In certain environments, such as point of Sale, the customer does notice.)

Yeah, that’s fine for HP, but we are talking about the realities of the iMac Pro made by Apple manufactured in the direction that Apple values, which is thin and elegant. I don’t think anyone is saying that it’s impossible to make an all in one workstation that has user accessible parts.

I think after Apple switches processor architectures, we might see desktop computers come from them that’s like .33” thick, glass and aluminum. If I had my choice, Apple laptops today would look more like this.

Just, eh, need to have it thinner with the Apple logo right side up when you open it. I have a few ideas for that...

 

[laptech]

@Sc0rp your beating a dead horse, as the saying goes because there are many commenting who believe it is their right to do whatever they wish to products they purchase. Apple is the topic of discussion here but from reading many of the comments you can see that their belief in doing as they wish relates to EVERYTHING ever produced and that every manufacturer must provide a repair service and spare parts for any mistake a customer makes in taking apart an item.

No amount of discussion will convince these people otherwise, all they will do is argue 'it's our right to do as i wish with the item i bought and support must be provided if i break it either accidentally or by careless behaviour'.

 

[Sc0rp]

@Sc0rp your beating a dead horse, as the saying goes because there are many commenting who believe it is their right to do whatever they wish to products they purchase. Apple is the topic of discussion here but from reading many of the comments you can see that their belief in doing as they wish relates to EVERYTHING ever produced and that every manufacturer must provide a repair service and spare parts for any mistake a customer makes in taking apart an item.

No amount of discussion will convince these people otherwise, all they will do is argue 'it's our right to do as i wish with the item i bought and support must be provided if i break it either accidentally or by careless behaviour'.

Firstly, I see you’re a fellow Lombard owner. Good taste!

Also, I see what you’re saying. Some people are just entitled like that. I don’t think people understand that had Apple worked on his machine, they’d be legally on the hook if anything else went wrong with it since they’d have to issue him a warranty on a machine that he killed.

Certainly, the ability to fix a computer is nice, however the prime viability of a machine is like 3-4 years before its outmoded and should be replaced. AppleCare+ and data backups would be more vital than cracking open the case anytime there’s an issue. One doing the latter could easily wind up with a $5000 paperweight, like Linus.

 

[spronkey]

@Sc0rp your beating a dead horse, as the saying goes because there are many commenting who believe it is their right to do whatever they wish to products they purchase. Apple is the topic of discussion here but from reading many of the comments you can see that their belief in doing as they wish relates to EVERYTHING ever produced and that every manufacturer must provide a repair service and spare parts for any mistake a customer makes in taking apart an item.

No amount of discussion will convince these people otherwise, all they will do is argue 'it's our right to do as i wish with the item i bought and support must be provided if i break it either accidentally or by careless behaviour'.

That's not really my stance.

If a manufacturer provides warranty services, and services for machines with purely accidental damage, I find it highly offensive that they don't also extend that same service to modified or customer-serviced machines, especially when there is little practical difference between the two.

They don't have to warranty that "the machine as a whole" will work after they repair it. Companies with great customer service would offer repairs for this machine, and warranty the individual parts replaced. If the machine is too far gone, they'll explain that to the customer including the estimated cost to repair, not just "SERVICE DENIED."

Companies with excellent customer service will allow you to take your machine to any repairer you want, and provide (at a cost) the service and support for the component parts.

If further damage that wasn't found caused those replaced parts to fail at some later date, I'd be happy to contract out of any responsibility on their part if it meant that I could have broken parts in my machine replaced.

But no, not Apple.

 

[darwiniandude]

If it needs a new logic board, which includes the processor, and a display, and a power supply... with the price of parts and labour it will be cheaper to buy it new again. Claim it on your insurance as something you accidentally damaged, like dropping a laptop, and be done with it. This guy is an idiot.
[doublepost=1524454982][/doublepost]

This is a horrible policy from Apple ...(snip)... if your car dealership refused to fix your car simply because you had opened the hood to replace an air filter and somehow caused damage. With this policy Apple is saying ‘screw you. enjoy your $5,000 paperweight’.

Hello? Read the article. The machine requires a new logic board(inc CPUs), a new display, a new power supply. That’s like in your car analogy you took the car completely apart, and in doing so broke the windscreen, the engine, the transmission, and some part of the engine management system like the computer or fuel pump from the tank etc. How many dealers would want to help someone out who did that? Umm, no.

 

[Sc0rp]

That's not really my stance.

If a manufacturer provides warranty services, and services for machines with purely accidental damage, I find it highly offensive that they don't also extend that same service to modified or customer-serviced machines, especially when there is little practical difference between the two.

They don't have to warranty that "the machine as a whole" will work after they repair it. Companies with great customer service would offer repairs for this machine, and warranty the individual parts replaced. If the machine is too far gone, they'll explain that to the customer including the estimated cost to repair, not just "SERVICE DENIED."

Companies with excellent customer service will allow you to take your machine to any repairer you want, and provide (at a cost) the service and support for the component parts.

If further damage that wasn't found caused those replaced parts to fail at some later date, I'd be happy to contract out of any responsibility on their part if it meant that I could have broken parts in my machine replaced.

But no, not Apple.

Hmm, Apple doesn’t owe Linus an explanation. The rep told him off the break that Apple generally can’t work on a machine that’s been modified by an unauthorized party. That’s not even

Telling him how much it would cost to repair is pointless if Apple doesn’t *want* to take responsibility for the $5000 computer that he wrecked. If they repair it, they’ll have to give him a warranty and if anything goes wrong in the future, it’s their problem. Linus and his supporters are expecting Apple to make linuses poor judgement and careless behavior apple’s problem.

Apple tops the charts in terms of customer service. The thing here is that Linus really stopped being their customer when he used the warranty as toilet paper. Anything Apple did after that was a nicety that Apple did not owe Linus.

 

[jasonsmith_88]

It's not arbitrary. He broke the hell out of it just to do it and then wants somebody else to fix it. He should accept the consequences and buy a new one. Apple's not going to accept responsibility or take the time to discover all the problems he caused with the machine by completely tearing it down.

God forbid expecting anyone to fix anything for money. Attempted to install a new tap in your house but broke it? Don't call a plumber - accept the consequences and buy a new house. Attempted to change a wheel on your car and snapped a stud? Don't take it to a mechanic - accept the the consequences and buy a new car.

In no other circumstance does your logic hold up. Also, Apple should have diagnostics to test the equipment, so it should not "take time to discover" the problems. They test the component, and if they fail, the component gets replaced.

In the case of devices that can cost upwards of $10,000, it's unacceptable that Apple flat-out refuses to repair the device or even provide replacement parts. The cost of repair is most likely significantly cheaper than the cost of a new device. Unlike say, a 4 year old iPhone, where the labour involved is worth as much as the device itself.

It's not just rich YouTubers buying these machines. If a regular person accidentally damages their iMac Pro unintentionally, the same policy will apply to them. So no, "too bad" is not good enough.

 

[alien3dx]

So, there are a few interesting things in the video. They don't say what could be wrong with the iMac Pro other than the dropped screen. I don't know if the little spark at the beginning is an add-on effect, or the thing sparked when he put the screen back on. If that's the case, he likely has some other issues than the screen. I'm not sure since I'm assuming all the reaction shots are staged for the camera.

Also at the beginning of the video he mentions needing to do more videos with it, and near the end he mentions wanting to get it fixed to flip it on Craigslist.

That said, I'm torn. If there is a video showing how much the machine has been disassembled, I can either see Apple doing what they did, which is to just go, "nah, we are good here." Or, they could quote him parts and labor for replacing the screen, mobo, and power supply, and let him know they will contact him if any other part fails diagnostics. I think there is a strong possibility the costs of the repair could come close to the cost of the unit.

There is a link on the video that goes to a forum discussion that says the iMac Pro certification is there, but that it might not be available in Canada.

Yeah, i rewatch it and thinking.. is this fake or idiot on computer?

Please focus on the spark ..

1. the person don't use any static band..
2. Pretty weird if somebody on computer and want to put all thing together..

 

[jclmavg]

Yeah, i rewatch it and thinking.. is this fake or idiot on computer?

Reenactment.

 

[Sc0rp]

God forbid expecting anyone to fix anything for money. Attempted to install a new tap in your house but broke it? Don't call a plumber - accept the consequences and buy a new house. Attempted to change a wheel on your car and snapped a stud? Don't take it to a mechanic - accept the the consequences and buy a new car.

In no other circumstance does your logic hold up. Also, Apple should have diagnostics to test the equipment, so it should not "take time to discover" the problems. They test the component, and if they fail, the component gets replaced.

In the case of devices that can cost upwards of $10,000, it's unacceptable that Apple flat-out refuses to repair the device or even provide replacement parts. The cost of repair is most likely significantly cheaper than the cost of a new device. Unlike say, a 4 year old iPhone, where the labour involved is worth as much as the device itself.

It's not just rich YouTubers buying these machines. If a regular person accidentally damages their iMac Pro unintentionally, the same policy will apply to them. So no, "too bad" is not good enough.

I’ll Just leave this tidbit from linus’ Thread here...

Name removed because I’m not comfortable spreading names from other forums. But anyone can go see it on page 2 of the thread. Pardon the language.