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Post here if you're going to dispute the $15 AT&T upgrade charge
- Thread starter Appl3FTW
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I just finished talking to them. There's no charged, YET. But she did note my account and whenever it shows up there's a log that I called about it today. I would call if I were you.
Yes.
preordered two 6sPlus Verizon models for pay in full. Indicated each would require $40 upgrade fees.
I switched to the t-mobile GSM phone for exactly this reason after initially putting the AT&T phone in my cart. I'll happily give $750 to Apple, but AT&T doesn't deserve a dime.
This fee is so strange. It sounds like they could (not saying they will do this) charge you $15 every time you swap your SIM card into a new phone. If they try to charge me $15 for using a 6s then the FTC WILL be hearing about it.
EDIT: If you don't get this resolved successfully and think you're getting ripped off, file a complaint with the FTC:
https://www.ftccomplaintassistant.gov/
This is treated super-seriously, you WILL get a response from AT&T and / or the US govt. If there are enough complaints, the US Govt will investigate and fine AT&T if they broke any laws here.
This fee is so strange. It sounds like they could (not saying they will do this) charge you $15 every time you swap your SIM card into a new phone. If they try to charge me $15 for using a 6s then the FTC WILL be hearing about it.
EDIT: If you don't get this resolved successfully and think you're getting ripped off, file a complaint with the FTC:
https://www.ftccomplaintassistant.gov/
This is treated super-seriously, you WILL get a response from AT&T and / or the US govt. If there are enough complaints, the US Govt will investigate and fine AT&T if they broke any laws here.
AT&T, from the comments on these boards, seems to be the absolute worst with pricing, plans and other tom-foolery. Is it the brand name that keeps you people using them? T-Mobile seems to be a front runner for customer service and I carry Sprint, have never had an issue and have the cheapest Unlimited Plan out of all the carriers.
I am under a Military Veteran Fan Account. Where is that stated? Seems they change fees whenever they want.
Under Mobile Share Value 7GB Promo with Rollover Data
I paid none last year, but first year on Next. I think they were running a no activation fee special. I have a
I am not preordering, I want to have my phone in my hands before purchase. So, will wait a couple weeks and see reviews. Worried about battery life atm. I buy it at ATT Store and put on my ATT Plan. Hopefully they will know if no activation fee.
The 15.00 won't affect my decision. ATT coverage is perfect for me everywhere I go.
Just upgraded to a 6s and ATT just pissed me off. After nearly 20 yrs with them, and multiple upgrades, they say they can not waive the activation fee this round because I get a discount rate? Never been denied before. Asked for a supervisor and was told it will tell me the same thing. Anyone else have this issue lately? $45 is pretty step!! JMO I try again later in the week.
Did you do full price or actually upgraded with subsidy or next? I did the full price hence I was mad I got charged $15.
System design glitch. Coding issue. 80% of their IT/development are contractors and mostly in India.
This $15 activation fee" has been posted and discussed all over the web since late July. Not a surprise but I'm definitely disputing it or I'll simply move on to another provider.
If you purchased the "T-Mobile no contract" version listed on the same page rather than the AT&T "full price" version there would have been no fee.
If you purchased the "T-Mobile no contract" version listed on the same page rather than the AT&T "full price" version there would have been no fee.
"Charge 'em for the lice
Extra for the mice
Two percent for looking in the mirror twice
Here a little slice
There a little cut
Three percent for sleeping with the window shut
When it comes to fixing prices
There are a lot of tricks he knows
How it all increases
All those bits and pieces
It's amazing how it grows!"
Extra for the mice
Two percent for looking in the mirror twice
Here a little slice
There a little cut
Three percent for sleeping with the window shut
When it comes to fixing prices
There are a lot of tricks he knows
How it all increases
All those bits and pieces
It's amazing how it grows!"
So according to AT&T, if you're already on next prior to August 1 2015 then the $15 "upgrade fee" doesn't apply to you. I've been on next for a while so I'm ok. But still, what the hell is an upgrade fee if you're just taking your SIM card and putting it in another phone. What justify att to charge a fee? They're not facilitating anything between parties to charge a fee. It's U.S. consumer paying apple for a phone. Att doesn't do shhh.
For those asking for a waiver, don't say waiver. Say credit. They can credit your bill for the amount of the fee but can't really waive it.
I think those fees automatically get waived for me as part of my FAN account, but I'm going to keep an eye on it
Sorry to say those are expected for upgraded plans. Call them and dispute you can waive this as well. What I originally posted is the $15 charge after buying the full price without a contract. That's crazy.
I would pass on waiting on hold with ATT. Give them some time and celebrate you got your phone ordered!!!
