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PR Experts Suggest iPhone 4 Recall 'Inevitable' as Antenna Issue Snowballs
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There you go..... its now all about perception. And it won't change if/when a fix comes out. I don't much care about people's perception but I at least want a phone that works.
This in conjunction with some other recent blunders (iMac Yellow Screen comes to mind right away) can hurt Apple. Apple can really look like the hero here if they want.
If the iPhone 4 is such a better phone than previous generations, then why does it COMPLETELY lose its 3G data connection when I hold it in the same manner that I always held my iPhone 3G? I don't just mean the bars drop off -- I mean web pages refuse to load. Speed tests drop to zero. It's not a perception issue, it is a real problem.
I shouldn't have to buy an optional accessory to make my phone properly perform its primary function. Besides, I simply don't want a case on my phone. I never had one on my iPhone 3G and it was never a problem. I shouldn't be required to put one on my iPhone 4.
I shouldn't have to buy an optional accessory to make my phone properly perform its primary function. Besides, I simply don't want a case on my phone. I never had one on my iPhone 3G and it was never a problem. I shouldn't be required to put one on my iPhone 4.
And Toyota survived...and they were is worst shape.
Toyota will be better after all the stuff they did wrong.
Agreed about the 'inevitable'. Fact is that this problem isn't overall. Even Consumer Reports has the line 'in areas of weak reception' which suggests that the iphone isn't the issue it's the quality of ATT service. The iphone perhaps doesn't help but even if it was 100% perfect, in those areas there would still be receptions issues.
IF this was a major issue, the genius bars would be packed with folks bringing in defective phones and getting new ones, the sales people would be returning phones like mad and all reservations would be cancelled. And if the traffic at my local store yesterday was any sign, that ain't happening. In fact I had a hell of a time getting someone to ring me up for my stuff cause they were all selling iphones and ipads.
I don't understand how some of you think a bumper is a fix. I have the iphone 4 and it has this problem, really bad in fact. Just holding it in your hand when you are scrolling through photos and the signal drops all the way down and no calls can be made.
I don't want a free bumper, I want a fix, if software will do it great (highly doubtbul), if they need to recall the phones, then they should recall the phone.
I'm waiting 2 more weeks and if nothing is done I will return my iphone and either wait for an iphone 5, but if apple does nothing about this I probably won't buy anymore apple phones because they shouldn't do this to the people who buy their products and help their bottom line.
Apple really needs to step up and do something about this and a "free bumper" is not a fix, it's a band-aid.
I don't want a free bumper, I want a fix, if software will do it great (highly doubtbul), if they need to recall the phones, then they should recall the phone.
I'm waiting 2 more weeks and if nothing is done I will return my iphone and either wait for an iphone 5, but if apple does nothing about this I probably won't buy anymore apple phones because they shouldn't do this to the people who buy their products and help their bottom line.
Apple really needs to step up and do something about this and a "free bumper" is not a fix, it's a band-aid.
Consumer reports has become a bunch of idiots or attention-whores.
There is nothing 'new' in that video. That signal attenuation by antenna short circuiting has been shown ad nauseum already. They just got bribed by Verizon to recall their initial position that "it is a minor issue" to now "we cannot recommend it".
Their claim that they have "discovered" the exact problem is just ridiculous!!
There is nothing 'new' in that video. That signal attenuation by antenna short circuiting has been shown ad nauseum already. They just got bribed by Verizon to recall their initial position that "it is a minor issue" to now "we cannot recommend it".
Their claim that they have "discovered" the exact problem is just ridiculous!!
I agree with Jobs. Put a case on your phone. Is that really the end of the world?? I mean, it solves the antenna issue and the scratch issue.
And, as for the scratch issue - This isn't a military grade piece of hardware, or a toughbook, or something like that. You can't say that you don't want to use a case because you love the look and then throw the phone in your pocket with your keys, etc. If you wanted a phone that you could abuse, it wouldn't look like this.
And, as for the scratch issue - This isn't a military grade piece of hardware, or a toughbook, or something like that. You can't say that you don't want to use a case because you love the look and then throw the phone in your pocket with your keys, etc. If you wanted a phone that you could abuse, it wouldn't look like this.
I agree 100 percent. If everybody was having this issue, then there would be a lot more pissed off people.
Take your phone back if it does not work!
I had problems, bought a Speck case, problem solved.
BTW, a silicone case i bought earlier did not fix the problem. Speck 3D case did! I was furious, now I am not, i was going to buy a case anyway. Once you get past this issue, the phone is actually fantastic.
REAL problem, haters. Human nature to kick the giant, Apple right now is the Giant.
BTW, a silicone case i bought earlier did not fix the problem. Speck 3D case did! I was furious, now I am not, i was going to buy a case anyway. Once you get past this issue, the phone is actually fantastic.
REAL problem, haters. Human nature to kick the giant, Apple right now is the Giant.
Well with Rogers where I am, we get bad signals period.
Ive had the experience already so no need to hold it wrong or wear a condom
Yeah same here, I'm holding out money ready with my 3G. My since installing iOS4 painfully slow sluggish snail like 3G. Thanks for that Apple as well!
I'd like to know this as well. I bet they have a prepared excuse to do with interference from nearby devices or some other BS that's been officially given to staff.
I might try it next time I go past my local Apple Store.People who say this storm has passed are wrong
The press smells blood and are pouncing.
National syndicated news programs, The Drudge Report, Consumer Report and many others are slamming the 4 and with Apple staying silent they will continue.
Bad press is not Good press.
Apple had best move quickly or they will be tarnished for years.
The press smells blood and are pouncing.
National syndicated news programs, The Drudge Report, Consumer Report and many others are slamming the 4 and with Apple staying silent they will continue.
Bad press is not Good press.
Apple had best move quickly or they will be tarnished for years.
Interestingly, I just did a test that I (for once) actually trust.
Friend with iPhone 4 standing next to me.
1) He holds his phone in stupid 'try to crush the damned thing' grip, as do I with my phone.
Results: After 15 seconds, a 4 bar drop on his, no change on mine.
2) We switch phones.
Results: Issue follows his phone to me. (meaning it doesn't have anything to do with hand, sweat, conductivity differences.)
3) case (as well as simple scotch tape) remediates the issue on his phone.
My serial number shows a week 26, his a week 25.
I got mine in Ann Arbor on reserve, my friend, via direct delivery in California.
FWIW
Nah, their margins are much higher on the iPhone. Apple's market cap (even with today's beating) would not be as massive if they hadn't produced the iPhone.
They will still make computers for the foreseeable future, but the iPhone is currently where the big bucks are.
I'm not as concerned with the cost of a recall as opposed to the ramifications of doing nothing. For the sake of simplicity, let's assume Apple has sold 2 million iPhone 4s at $600 piece with a 50% gross margin. Recalling those phones would cost the company about $600 million...considering the company has over $40 billion in cash earning next to nothing (interest rates are close to zero), it wouldn't have a huge financial impact.
The key is to get to put your ego aside, get to the bottom of the issue,and rectify the problem so that everyone is completely satisfied. The worst thing that can happen is for the company to continue to appear stubborn and simply say "hold it differently".
The reputation of the company, the perception of being unwilling to fix a perceived faulty product, and the resulting loss of goodwill could be much more costly than the actual financial impact from a product recall.
I have this problem on Vodascum UK. You just have to have a low signal to begin with, otherwise it doesn't make a lot of difference holding the bottom corner. But with a low signal (maybe 1 bar), it drops.