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Pre-order through AT&T for delivery?

1. What time did you complete your order? 0530 EST
2. Did you receive a order number? Yes
3. Does your order number retrieve data when entered into the site? Yes (currently: processing with a check above it)
4. Did you receive a confirmation e-mail? Yes, right away
5. Was your card charged/available balance reduced? Yes by almost 300.00 dollars
6. Did you order through AT&T or AT&T Premier? AT&T Premier
 
1. What time did you complete your order? 2pm pacific
2. Did you receive a order number? Yes
3. Does your order number retrieve data when entered into the site? Yes
4. Did you receive a confirmation e-mail? yes immediately
5. Was your card charged/available balance reduced? yes full amount pending
6. Did you order through AT&T or AT&T Premier? premier
 
1. What time did you complete your order? Around 5:15pm EST 06/15*
2. Did you receive a order number? Yes
3. Does your order number retrieve data when entered into the site? Yes. Took several hours before it did.**
4. Did you receive a confirmation e-mail? Almost immediately after ordering I received the "AT&T Order Confirmation" email.
5. Was your card charged/available balance reduced? Yes
6. Did you order through AT&T or AT&T Premier? AT&T online (not premier)

*Anyone have any idea if AT&T "reserves" units from stock once you have the units in your cart, or only after you've completed the order? FWIW I had the units in my cart for nearly an hour before completing the order.

**Interestingly when I logged in about 2 hours ago everything on the Order Status Results page showed QTY Ordered: 1 as well as QTY Back-Ordered: 1. However now it shows QTY Ordered: 1, with QTY Back-Ordered: 0. All items ordered continue to show the "In Progress" status with no ship date assigned.
 
1. What time did you complete your order? Around 4:50pm EST
2. Did you receive a order number? Yes
3. Does your order number retrieve data when entered into the site? Yes, currently 0 qty backordered
4. Did you receive a confirmation e-mail? Almost immediately after ordering I received the "AT&T Order Confirmation" email.
5. Was your card charged/available balance reduced? Appears to have been authorized for exactly 299 + 6% tax (CT)
6. Did you order through AT&T or AT&T Premier? AT&T online
 
1. What time did you complete your order? At 05:30AM EST 06/15
2. Did you receive a order number? Yes
3. Does your order number retrieve data when entered into the site? Yes.
4. Did you receive a confirmation e-mail? No *
5. Was your card charged/available balance reduced? Yes
6. Did you order through AT&T or AT&T Premier? AT&T online

*No confirmation mail till now, but this morning I got a service agreement with AT&T, Customer Service Summary (CSS) for my iPhone.
 
I ordered mine through AT&T around 1pm and never got a single confirmation nor did it say anything online

I called AT&T last night and they said that it DID go through but just hadn't been posted online.

I asked to cancel it since I ordered through Apple and AT&T complied
 
1. What time did you complete your order? around 6:30AM EST
2. Did you receive a order number? Yes
3. Does your order number retrieve data when entered into the site? Yes, currently stating 1 QTY Ordered (did say Backordered that morning)
4. Did you receive a confirmation e-mail? No
5. Was your card charged/available balance reduced? Browser froze up while ordering, so it appeared I ordered 3x, received 3 charges - one for the phone and two for $1. Now it's only showing the one for the phone.
6. Did you order through AT&T or AT&T Premier? AT&T
 
timdafweak said:
*No confirmation mail till now, but this morning I got a service agreement with AT&T, Customer Service Summary (CSS) for my iPhone.
Click to expand...

I also got a CSS this morning, for what it's worth. Downloaded it and it looks like it's mostly a boilerplate iPhone service summary - no mention of iPhone 4 and it said I would owe the $18 upgrade fee when I know it was waived.

Either way, one more bit of evidence that AT&T knows I purchased an iPhone since I'm one who didn't get a confirmation e-mail.
 
Well I talked to an AT&T rep and she notified me that a ton of orders are still processing. So if you didn't get an email, and searching your wireless orders came up nothing, you're probably still in process. I was originally told that we wouldn't "lose" our place in line, but it's sounding more like we will as she states that my phone is being entered as ordered today instead of yesterday! :( :( So who knows when I'll get my phone at this point. I'm just hoping it's before I leave town the following Wednesday! If it appears that way I may cancel it.
 
1. What time did you complete your order? About 615 CST

2. Did you receive a order number? Yes

3. Does your order number retrieve data when entered into the site? Yes

4. Did you receive a confirmation e-mail? Yes

5. Was your card charged/available balance reduced? Yes

6. Did you order through AT&T or AT&T Premier? AT&T Premier
 
1. What time did you complete your order? Around 5:30 AM EST
2. Did you receive a order number? Yes
3. Does your order number retrieve data when entered into the site? YES
4. Did you receive a confirmation e-mail? YES
5. Was your card charged/available balance reduced? YES,UNFORTUNATELY LOL
6. Did you order through AT&T or AT&T Premier? AT&T Premier
 
With all of the mess that yesterday caused, and with people's order dates showing up incorrectly in AT&T's system, IS there a way to cancel these orders? At this point, I'd rather not deal with AT&T at all anymore. I'd just like to cancel the order and have the money charged back to my account.

Baltika09 said:
My order number also starts with 505, has anyone whose order number also starts with 505 received a confirmation email and/or retrieved their order status at AT&T.com yet?? I have neither received an email nor been able to locate my order in AT&T's order status system.
Click to expand...

Yes, I have. Order date is 6/16, which is some BS.
 
It's weird how some got confirmation emails and some didn't. I received my confirm immediately following the completion of my order.
 
1. What time did you complete your order? 2:45 PM CST
2. Did you receive a order number? Yes
3. Does your order number retrieve data when entered into the site? YES
4. Did you receive a confirmation e-mail? No
5. Was your card charged/available balance reduced? No
6. Did you order through AT&T or AT&T Premier? AT&T
 
1. What time did you complete your order? Around 7:30 and 7:45 EST (2phones)
2. Did you receive a order number? Yes
3. Does your order number retrieve data when entered into the site? Yes on business order, No on regular order site.
4. Did you receive a confirmation e-mail? Nope
5. Was your card charged/available balance reduced? ??
6. Did you order through AT&T or AT&T Premier? AT&T Premier

1st phone preordered at 7:30 comes up on both of the order status sites.
2nd phone preordered at 7:45 only comes up on the premier site, not on regular.
 
1. What time did you complete your order? Around 645 AM EST
2. Did you receive a order number? Yes
3. Does your order number retrieve data when entered into the site? Yes
4. Did you receive a confirmation e-mail? Nope
5. Was your card charged/available balance reduced? Yes
6. Did you order through AT&T or AT&T Premier? AT&T.COM

Whats weird is my line that I got the iphone4 now shows an upgrade eligiblity for 6/16/2011 before this it was i can upgrae with a new 2yr contract.
 
1. What time did you complete your order?
1:20 AM PDT (for both a 16gb and 32gb for two different lines)
2. Did you receive a order number?
Yes
3. Does your order number retrieve data when entered into the site?
On AT&T Premier Order Status - YES (says processing for both phones)
On AT&T Normal Order Status - NO
4. Did you receive a confirmation e-mail?
Yes, about 5 minutes after order was placed.
5. Was your card charged/available balance reduced?
Not sure, sister hasnt checked
6. Did you order through AT&T or AT&T Premier?
AT&T Premier
 
1. What time did you complete your order? Around 3PM PST
2. Did you receive a order number? Yes
3. Does your order number retrieve data when entered into the site? Yes
4. Did you receive a confirmation e-mail? Nope
5. Was your card charged/available balance reduced? Yes
6. Did you order through AT&T or AT&T Premier? AT&T


Hey guys if it says in progress does that most likely mean it'll get here on the 24th? :)
 
Did anyones upgrade date change once you pre ordered the iphone4? I think people will have a hard time to get a new iphone4 on launch day through apple, if they pre ordred through AT&T for home delivery.
 
1. What time did you complete your order? 1:40pm pacific
2. Did you receive a order number? Yes
3. Does your order number retrieve data when entered into the site? Yes, but only the Premier site - says "Processing"
4. Did you receive a confirmation e-mail? Immediately
5. Was your card charged/available balance reduced? NOPE
6. Did you order through AT&T or AT&T Premier? premier

Also, I called Premier support to check on my order, they said go to the store, they couldn't do anything. The store doesn't have anything in their systems (just the 200 times I checked my upgrade options yesterday :D)
 
1. What time did you complete your order?
11:19 AM EST
2. Did you receive a order number?
Yes (101*)
3. Does your order number retrieve data when entered into the site?
On AT&T Premier Order Status - YES ("Processing") - Last updated on 6/15
On AT&T Normal Order Status - NO (shows 3GS pre-order from last summer when searching by wireless number, "not found" otherwise)
4. Did you receive a confirmation e-mail?
Yes, almost instantly after I submitted the order. E-mail might have arrived before the next web page was loaded.
5. Was your card charged/available balance reduced?
I am sure it has not been changed the entire amount ($499), but don't know about a possible $1 authorization
6. Did you order through AT&T or AT&T Premier?
AT&T Premier
 
1. What time did you complete your order? 5AM EDT 6/15
2. Did you receive a order number? Yes
3. Does your order number retrieve data when entered into the site? Yes
4. Did you receive a confirmation e-mail? No -edit:email arrived 10:30am 6/17
5. Was your card charged/available balance reduced? No
6. Did you order through AT&T or AT&T Premier? AT&T

And my contract "next upgrade" date at AT&T jumped to 06/16/2011.
 
1. What time did you complete your order? 6:45 AM Central
2. Did you receive a order number? Yes
3. Does your order number retrieve data when entered into the site? Yes
4. Did you receive a confirmation e-mail? No -- This still bothers me a bit.
5. Was your card charged/available balance reduced? Yes, immediately, $319 I believe.
6. Did you order through AT&T or AT&T Premier? AT&T

I called last night and was informed that everything went through and to not worry about the email, that it should be sent out within 24-48 hours. We'll see...
 
I can officially update my status. I can now retrieve my order in AT&T's order status site and whats more, it went from back-ordered to ordered (not that that means much). All this happened about exactly 24 hours after I originally processed the order yesterday. It does show an order date of 16th June, not the 15th, but I hear lots of people are seeing that even from ordered as early in the day yesterday as 7am. Also, my card was charged, and I now have a pending charge from AT&T on my bank account, woohoo! Now I'm just praying for an arrive date of 24th June!!
 
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