This is an ongoing customer support thread with Apple: Lang_Country : en_US Product : iTunes Store Support Subject : Purchases, Billing & Redemption Sub Issue : Previously Purchased Items Not Available GCRM Case ID : 444391591 See additional info below Choose the iTunes Store or App Store for your country: United States Item title: Princess and the Frog Order number: M2M768ZT3Z Details: This weekend we attempted to watch The Princess and the Frog. We purchased this movie on April 21st, 2013. When we tried to watch this movie we were told that a billing issue on our account was preventing us from watching the movie. Apparently we have had a bit of a billing snafu this last week and an item we tried to purchase did not go through billing. I apologize for this and will correct this problem on Wednesday when I get paid. That being said, it seems unreasonable that Apple would prevent me from viewing a completely different item that has already been paid for. I accept, and completely agree, that you would block the item that failed a billing attempt and even block future purchases. However to block the download, playing, or otherwise interacting with an item already bought and paid for is wrong. In fact one could argue it borders on fraud or theft. I am asking that Apple amend their policies and procedures around the way they handle failed purchases to block only: a. The content attempted to purchase b. Future purchases While I will correct my billing mistake, again genuinely sorry we LOVE your tech and services, I must make a stand against the current method used to force customer compliance. While I am sure it is effective, it is not fair and I am certain not legal. I will be making this request public knowledge and will be pursuing this change vigorously.