iTunes Store <iTunesStoreSupport@apple.com> Response
iTunes Store <iTunesStoreSupport@apple.com>
2013-05-13 10:12 AM
Dear Rusty,
Thank you for contacting iTunes Store customer support team. My name is Judith and it will be my pleasure to assist you today. I understand that you are temporarily unable to stream your previously purchased item from cloud, nor re-download them due to a billing issue with one of your orders. I understand how this can be frustrating and I can't blame you for that.
I apologize for the inconvenience it may cause you; however, as per iTunes policy, downloading of past purchases or downloading of new purchases, as well as updating any purchases are impeded by outstanding balances. As soon as the order is paid (6.87 USD) you will be able to resume downloading.
If would like to voice your feedback and suggestion on this issue, I encourage you to use the iTunes Feedback page to submit your comments here:
http://www.apple.com/feedback/itunesapp.html
By taking the time to contact Apple about your concerns, you provide valuable input on how to make iTunes better for everyone. Apple recognizes that no one is better qualified to provide feedback about iTunes than the people who use it. Your email may make the difference.
While you will not receive a response from this department, please be assured that the advisors who review all of our patron's concerns do take these matters seriously. The more feedback we gather on these issues, the better and more likely to incite changes. Your efforts to share your feedback are very much appreciated.
Thank you for your patience and understanding in this matter, Rusty. Your experience is very important to us and we truly appreciate your support to the iTunes Store. Please let me know if there is anything else I can assist you with.
Sincerely,
Judith
iTunes Store/Mac App Store Customer Support
www.apple.com/support/itunes/ww/
Please Note: I work Sunday-Thursday, 9:00AM-6:00PM EST