8 exchanges? Wow that is screaming OCD.
----------
What I don't understand is why don't these people just return the damn thing at that point? Some people have no common sense.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Really getting annoyed with screen QC
- Thread starter Macdude2010
- Start date
- Sort by reaction score
8 exchanges? Wow that is screaming OCD.
----------
What I don't understand is why don't these people just return the damn thing at that point? Some people have no common sense.
No buddy apple has screen problems and they are selling **** screens, retinas (great) but qc and colourwise ****. And its expected, 2/3 of their manufacturers couldnt meet production quality standards, it's very reasonable that the one who did meet them is just not as bad as the rest, but not much better either. There's a reason Samsung is not yet shipping retinas in their own tablet products.
So don't mind the little apple minions here saying otherwise.
Just went through apple's forms and also searched here, 155 combined iPads returned for dust under the screen(including mine), 2 people had even gone through 22 iPads for that, i am seriously debating getting a MacBook Air 11 inch instead.
It shouldn't be this way , we shouldn't have to work any harder than what we already have by earning the money we had to pay to buy an iPad. I know how it feels , going thru it presently and there is no satisfaction in going thru this at all.
I believe I am to the point where this iPad they send me will be my last,if it doesn't work out , oh well life goes on. I will own everything apple except the iPad 3 because I am on my third and last and will not continue the cycle of returns.
I don't know if someone enjoys it or not. Some might. Maybe there are some nuts out there that want to hurt Apple and feel like continuous returning is revenge for some fictitious affront.
Possible...
However I have no doubt whatsoever that someone That engages in the same action over and over and expects a different result is crazy.
So either Apples return policy is crazy or the addicted to returns types are crazy. Either way, someone is crazy.
Well... I'm "really getting annoyed" with the small percentage of people bellyaching about their screen issues and how they returned 20 of them, blah, blah, blah.
There's a poll on this forum that asks how happy people are with the new iPad, and a whopping 6% say they have screen issues. And this is on a forum where people are scrutinizing their screens down to the pixel level. So 6 out of 100 people that frequent this forum and have a much higher probability of being really anal about their iPad (I'm one of them) have issues with the screen.
I think that should tell you something.
Looking at many of the images people post of their screens when they complain, i would say 80% of the time, the issues are not that noticeable. Some of them are pretty bad and should be returned.
So sure, there are a few that have issues, but a very small percentage.
There's a poll on this forum that asks how happy people are with the new iPad, and a whopping 6% say they have screen issues. And this is on a forum where people are scrutinizing their screens down to the pixel level. So 6 out of 100 people that frequent this forum and have a much higher probability of being really anal about their iPad (I'm one of them) have issues with the screen.
I think that should tell you something.
Looking at many of the images people post of their screens when they complain, i would say 80% of the time, the issues are not that noticeable. Some of them are pretty bad and should be returned.
So sure, there are a few that have issues, but a very small percentage.
Thank you finally someone putting all them in there place.... I mean don't get me wrong could be a few bad iPads out there but this is really getting out of hand so once a gain thank you brother keep preaching
Last edited by a moderator:
I think the answer is pretty simple, for Apple, from a manufacturers point for view.
What is the cheaper and easier option?
1: Set up strict quality control procedures in their factories where lots of iPads get rejected in the factory and have to be remade.
2: Set a lower quality control system, and give the customers 14 day money back warranty, hence using each customer as his/her own quality control.
It will be the case that many customers will accept products that would be rejected by a factories strict quality control system, so it makes more sense from a commercial point of view to let less than perfect products out the door and hope the "general consumer" will just accept as is.
This is what happens when you make your own product. If Apple was making items for someone else, then they would have to have strict quality control otherwise their products would be rejected by the company who placed the order, but as they make the final product they can do what they like and let the customer be the judge.
After all, they would think why reject something ans strip is down, if there is a chance that "Mr Smith" will accept it as is.
What is the cheaper and easier option?
1: Set up strict quality control procedures in their factories where lots of iPads get rejected in the factory and have to be remade.
2: Set a lower quality control system, and give the customers 14 day money back warranty, hence using each customer as his/her own quality control.
It will be the case that many customers will accept products that would be rejected by a factories strict quality control system, so it makes more sense from a commercial point of view to let less than perfect products out the door and hope the "general consumer" will just accept as is.
This is what happens when you make your own product. If Apple was making items for someone else, then they would have to have strict quality control otherwise their products would be rejected by the company who placed the order, but as they make the final product they can do what they like and let the customer be the judge.
After all, they would think why reject something ans strip is down, if there is a chance that "Mr Smith" will accept it as is.
Apple do not manufacture anything, it's made by Foxconn who also make electronic devices for other companies like HP etc.
Yes, you are quite correct.
However Apple are the ones that will set the quality control (what's good enough to pass) of Foxconn's output.
Apple could insist on tighter quality control = more rejects = higher prices.
As I said, it's easier to just have a so so quality control as the general consumer won't notice the tiny fleck of dust/fluff under the screen.
You would need full body coverage of all assemble workers and very clean air conditions to ensure total dust/hair etc free assembly standards
And as we've seen from photo's they are not assembled in a VERY clean environment.
That seems very telling, and that poll should be posted at the top of every forum so that people can see that before being infected by all the fear-mongering hysterians (Yes, I made this last word up but it seems to fit. Sue me!
).That seems very telling, and that poll should be posted at the top of every forum so that people can see that before being infected by all the fear-mongering hysterians (Yes, I made this last word up but it seems to fit. Sue me!
6% have screen issues and are not satisfied + a portion of the 18% have screen issues but have accepted it.
So the people with screen issues is probably over 10% (could be over 20%). That's not something Apple should be proud of.
Yeah, but the problem with this entire conversation is that the sample size is too small and the Macrumors iPad forum isn't representative of the entire universe of iPad customers.
Besides, one could take the view that in a place like this where people are undoubtedly more discerning than the average customer, 10% with screen issues ain't bad for a device manufactured at this scale.
I went through hell and poor QC with the iPad 2 screen last year although no complaints this year. My screen and nephews and in laws of mine all launch iPads have nearly flawless screens. I was one of the "OCD" accused last year as well so I know how bad it can be, having returned tons of iPad 2's. There are lots out there with perfectly fine screens believe it or not.
Yes, exactly. The average consumer isn't like most of us who dive into a dark room the moment we turn our iPads on and scrutinize every nook and cranny looking for the slightest screen anamoly, then get out a magnifying glass and look for a single dead pixel.
I'm still astonished that anyone finds dead pixels to be acceptable. They were common in the early days of LCD displays, but they're not very common anymore. They should absolutely be considered a defect now.
If they're really not a defect, then it should be considered false advertising to state the resolution of a product without stating the potential range of USEABLE pixels. 2048 x 1536 is promising something perfectly exact - 3,145,728 pixels. If it might not have that, they should say so.
Would you care if you found out that your unit was missing some of its RAM?
And I'm astonished that you can't grasp that no one is really saying that it is acceptable. However, if you have to go through extraordinary measures to find a dead pixel, or light bleed, or discoloration, then it wasn't really a "problem" to begin with accept for the few OCD types among us.
A poorly-designed poll rife with selection bias is garbage - it says nothing meaningful.
On top of that, you pull some numbers out of literally nowhere.
Your 'grasp' of statistics is not something to be proud of, you should reconsider any posts you might have wanted to make on the topic.
Where did I say I thought it was acceptable? I was making the point that the average consumer doesn't even think about these kind of things or look for them. We do because we have a tendency to be scrutinize these things more closely because most of us are gadget geeks.
I have many friends with iPads that would stare at me like a deer in headlights if I said something about dead pixels and light bleed and uneven screen tones, etc...
Ya, and all 155 probably returned by 3 people.
If your still trying to make the case that there is some huge widespread problem with quality control on these screens, it time to give it up.
There are some screens with issues, but it's a small percentage of units, period.
Ya, and all 155 probably returned by 3 people.
If your still trying to make the case that there is some huge widespread problem with quality control on these screens, it time to give it up.
There are some screens with issues, but it's a small percentage of units, period.
Wait, which is it? A small percentage of units with screen issues, or a small percentage of people who notice/care about the issues? You've now argued both. In my hands on experience, there's a small percentage of iPads without screen problems.