Received your iPad 2 shipping notice? Post here!

[migidymac]

My ipad was scheduled for delivery today by 10:30..of course my luck, fed ex lost the package. Apple so kindly reissued me one but now it won't be delivered until the end of April..what kind of customer service is that..ordered it at 1:07 PST and fed ex lost the package and u put me at the end of the line saying there is nothing u can do. Absolutely unacceptable.

wow, that's the worst story I've seen posted... I would call CS and keep going up the chain of supervisors until someone gives you a better answer than that!! Get the corporate number from theJD if you have to, but don't accept this answer. Apple didn't give you the choice of shipping method, FedEx is THEIR vendor, not yours. There has got to be something they can do...

 

[Sketchr]

My ipad was scheduled for delivery today by 10:30..of course my luck, fed ex lost the package. Apple so kindly reissued me one but now it won't be delivered until the end of April..what kind of customer service is that..ordered it at 1:07 PST and fed ex lost the package and u put me at the end of the line saying there is nothing u can do. Absolutely unacceptable.

So, the FedEX guy stole your iPad. Nice!

Seriously, that would really suck.

 

[togo7]

My ipad was scheduled for delivery today by 10:30..of course my luck, fed ex lost the package. Apple so kindly reissued me one but now it won't be delivered until the end of April..what kind of customer service is that..ordered it at 1:07 PST and fed ex lost the package and u put me at the end of the line saying there is nothing u can do. Absolutely unacceptable.

Apple computer canceled my order after it was placed. I called to complain and the apple agent said all I could do was to reorder and get in line again. I told her I wasnt interested in waiting in line for a month when it wasnt my fault. I asked to talk to a supervisor and some how they put me back in my rightful place in line. The supervisor said he would see what he could do. The next am my order was reinstated where it should have been. So yes they can expedite your order if they want to.
On the issue of fedex losing packages they are the worst. They have lost so many of the packages I send to my kids. I honestly think the drivers some times just dump the packages they dont want to deliver. If the package isnt signature required you totally screwed. As the driver says he delivered it. I avoid fedex whenever possible.

 

[kevinkc]

wow, that's the worst story I've seen posted... I would call CS and keep going up the chain of supervisors until someone gives you a better answer than that!! Get the corporate number from theJD if you have to, but don't accept this answer. Apple didn't give you the choice of shipping method, FedEx is THEIR vendor, not yours. There has got to be something they can do...

agreed that sucks bro

 

[sterling99]

Thank you to the poster who kept trying to move up the chain. I guess my IPAD must be looped in with all of you guys.

2011-03-21 23:57:00 Package status LANTAU ISLAND,
2011-03-21 23:52:00 Package in FedEx location LANTAU ISLAND,
2011-03-20 22:41:00 Package in FedEx location LANTAU ISLAND,
2011-03-19 23:50:00 Package in FedEx location LANTAU ISLAND,
2011-03-19 23:50:00 Package status LANTAU ISLAND,
2011-03-19 20:08:00 Package status LANTAU ISLAND,
2011-03-18 23:50:00 Package status LANTAU ISLAND,
2011-03-18 23:50:00 Package in FedEx location LANTAU ISLAND,

Hurry up to wait.....

 

[danredwing]

Just thought I'd post my iPad's full journey for those that are waiting.

Ordered at 12:58 am on launch day.

Date/Time Status Location
2011-03-21 12:25:00 Delivered PORTLAND, OR
2011-03-21 08:16:00 On FedEx vehicle for delivery PORTLAND, OR
2011-03-21 07:42:00 Arrived at FedEx Destination Location PORTLAND, OR
2011-03-19 06:00:00 Left FedEx Ramp PORTLAND, OR
2011-03-18 20:50:00 Package in FedEx location PORTLAND, OR
2011-03-18 17:56:00 Arrived at FedEx Ramp PORTLAND, OR
2011-03-18 15:46:00 Left FedEx Sort Facility MEMPHIS, TN
2011-03-18 00:34:00 Arrived at Sort Facility MEMPHIS, TN
2011-03-17 23:37:00 Released for delivery MEMPHIS, TN
2011-03-18 02:30:00 Left FedEx Ramp SENNAN-SHI,
2011-03-17 23:11:00 Arrived at FedEx Ramp SENNAN-SHI,
2011-03-17 20:03:00 Left FedEx Ramp LANTAU ISLAND,
2011-03-17 18:59:00 Left FedEx Ramp CHEK LAP KOK,
2011-03-17 16:50:00 Package status LANTAU ISLAND,
2011-03-17 10:48:00 In transit LANTAU ISLAND,
2011-03-16 22:58:00 Left FedEx Origin Location SHENZHEN,
2011-03-16 21:48:00 Package received after FedEx cutoff time SHENZHEN

 

[Rondue]

I'm not someone who tweets or quite understands tweeter but don't companies hate negative public comments? Maybe it's time to put some pressure on them via social media? At this point anything is worth trying.

I just tweeted "fedex is *ucking up" and I got a response I'll keep you guys updated to what happens

 

[Khryz]

WTF is this crap?!

Mar 21, 2011 11:52 PM At local FedEx facility LANTAU ISLAND HK
Mar 20, 2011 10:41 PM At local FedEx facility LANTAU ISLAND HK
Mar 19, 2011 11:50 PM At local FedEx facility LANTAU ISLAND HK
Mar 18, 2011 11:50 PM At local FedEx facility LANTAU ISLAND HK
Mar 18, 2011 8:48 PM In transit LANTAU ISLAND HK
Mar 18, 2011 8:48 PM In transit LANTAU ISLAND HK
Mar 18, 2011 4:56 PM Left FedEx origin facility SHENZHEN CN
Mar 17, 2011 3:13 PM Shipment information sent to FedEx
Mar 18, 2011 1:14 AM Picked up SHENZHEN CN

THREE days just doing nothing in China?!

I understand it was held over the weekend, but it didn't do anything today (Monday)?

 

[cbronfman]

For those of us with iPads in TA YUAN HSIANG, the next "logical" FedEx flight out our is FDX 14 departing 20:20 from TA YUAN HSIANG for Anchorage. That would by 8:20 am tomorrow morning east coast time (5:20 am west coast time). I am working on what that means as to when it gets to Anchorage and then what flights to the mainland in can connect with.

Thank you - how did you even find the flight out of Ta Yuan Hsiang? I have Googled "Ta Yuan Hsiang," "Ta Kuan Hsiang Cargo," "Ta Kuan Hsiang FedEx" and all that keeps come up was MacRumors threads.

I wonder if there's a non-stop flight from Anchorage to Washington Dulles - that would help in delivering it to me - but if it only takes off to Anchorage tomorrow (or given my progress to date IF it takes off to Anchorage tomorrow), depending on what time it gets in US customs, etc. - it could be awhile before it gets to me. Yes, I have asked myself why it matters since I have my Mac Mini, 3GS (waiting for iP5), MBA 2010 - but I'm not used to this kind of frustration when I order from Apple (and I do like immediate gratification which this process isn't).

 

[Littlenet]

I just got off the phone with FEDEX, international department. They said that the shipment for the ipads in Lantau Island, that have been there for the last 4 days - have been delayed. They refused to give any timeline as to how long they will be delayed. I was provided this number 1.800.455.4588 to call them tomorrow morning and see if they have any information. The rep on the phone said that they have no information as to how, when or why it was delayed and even less as to when to expect them.

I was told the same thing just now from an apple CS that had called fedex International for me to find out what the deal is. She said that there are not enough planes available. Told to call tomorrow also.

 

[iHulk1737]

WTF is this crap?!

Mar 21, 2011 11:52 PM At local FedEx facility LANTAU ISLAND HK
Mar 20, 2011 10:41 PM At local FedEx facility LANTAU ISLAND HK
Mar 19, 2011 11:50 PM At local FedEx facility LANTAU ISLAND HK
Mar 18, 2011 11:50 PM At local FedEx facility LANTAU ISLAND HK
Mar 18, 2011 8:48 PM In transit LANTAU ISLAND HK
Mar 18, 2011 8:48 PM In transit LANTAU ISLAND HK
Mar 18, 2011 4:56 PM Left FedEx origin facility SHENZHEN CN
Mar 17, 2011 3:13 PM Shipment information sent to FedEx
Mar 18, 2011 1:14 AM Picked up SHENZHEN CN

THREE days just doing nothing in China?!

I understand it was held over the weekend, but it didn't do anything today (Monday)?

this is hilarious b/c this is EXACTLY how mine looks but i cant be that mad cuz i Love hong kong

 

[cbronfman]

Yes, and email Steve Jobs (seriously)

wow, that's the worst story I've seen posted... I would call CS and keep going up the chain of supervisors until someone gives you a better answer than that!! Get the corporate number from theJD if you have to, but don't accept this answer. Apple didn't give you the choice of shipping method, FedEx is THEIR vendor, not yours. There has got to be something they can do...

Email Steve also - any combination works steve@apple.com, sjobs@apple.com or a myriad of other variants. What happened to you is so totally unacceptable that you should have one overnighted to you tomorrow by Apple.

 

[SarahsDad]

Just an update: Ordered 0325 PDT. IPAD WI-FI 3G 64GB BLK - VERIZON PRS-USA engraved.

Mar 21, 2011 11:52 PM At local FedEx facility LANTAU ISLAND HK
Mar 21, 2011 11:56 AM In transit LANTAU ISLAND HK
Mar 21, 2011 12:12 AM Picked up SHENZHEN CN Package received after FedEx cutoff
Mar 20, 2011 6:40 AM Shipment information sent to FedEx

Now stating est delivery Mar 25 - was "Mar 24" yesterday

 

[Raven45]

My ipad was scheduled for delivery today by 10:30..of course my luck, fed ex lost the package. Apple so kindly reissued me one but now it won't be delivered until the end of April..what kind of customer service is that..ordered it at 1:07 PST and fed ex lost the package and u put me at the end of the line saying there is nothing u can do. Absolutely unacceptable.

You should be pushed up to the front of the line. Actually, they should direct you to a local Apple store to pick up the replacement they sent there!! (and they could if they wanted to)
That totally sucks!!

 

[BJB Productions]

I ordered mine March 15th... Anyone with this date, or close to it.. shipping yet?

 

[jjtrindc]

I was told the same thing just now from an apple CS that had called fedex International for me to find out what the deal is. She said that there are not enough planes available. Told to call tomorrow also.

Just got off the phone myself with FEDEX and was told that they are being hit with "unexpected volume" out of Hong Kong. Rep was pretty adamant about guaranteeing delivery date of 3/24 (one day pushed back from 3/23). She indicated that it would be on a flight in the AM (but couldn't tell me a flight time).

I then took that info to ACS and explained to them what was going on. Also got the same firm stance that iPad would make it. We had a chat about the situation but got no information. He volunteered to credit my camera connection kit (I didn't order a cover).

Not much else to do except wait and see what morning brings.

I would suggest that everyone call both fedex international and ACS to discuss situation. At some point someone is bound to notice the volume of calls on same subject and address it.

 

[mcasdfaf]

Apple computer canceled my order after it was placed. I called to complain and the apple agent said all I could do was to reorder and get in line again. I told her I wasnt interested in waiting in line for a month when it wasnt my fault. I asked to talk to a supervisor and some how they put me back in my rightful place in line. The supervisor said he would see what he could do. The next am my order was reinstated where it should have been. So yes they can expedite your order if they want to.
On the issue of fedex losing packages they are the worst. They have lost so many of the packages I send to my kids. I honestly think the drivers some times just dump the packages they dont want to deliver. If the package isnt signature required you totally screwed. As the driver says he delivered it. I avoid fedex whenever possible.

Off topic, a few years ago, my old fedex driver dropped my package over the backyard fence of my neighbors which was then chewed apart by their dog. The driver told me later he thought that since they had a fence into their yard, not like mine, he thought it was a good place to put it. Wth? His supervisor actually made him come back to show me where he left it. Fedex reimbursed me for the purchase and shipping but that was terrible.

 

[zMacintoshz]

Just got off the phone myself with FEDEX and was told that they are being hit with "unexpected volume" out of Hong Kong. Rep was pretty adamant about guaranteeing delivery date of 3/24 (one day pushed back from 3/23). She indicated that it would be on a flight in the AM (but couldn't tell me a flight time).

I then took that info to ACS and explained to them what was going on. Also got the same firm stance that iPad would make it. We had a chat about the situation but got no information. He volunteered to credit my camera connection kit (I didn't order a cover).

Not much else to do except wait and see what morning brings.

I would suggest that everyone call both fedex international and ACS to discuss situation. At some point someone is bound to notice the volume of calls on same subject and address it.

i think theres a flight leaving t 1:10am EST
look here
http://www.hongkongairport.com/flightinfo/eng/cargo_dep.html

 

[katil]

Apple has the BEST CS. My order suppose to ship between 5-7 days and delivered between 22nd and 29th. I call CS on Friday and asked for the status and how long before it's going to ship since some of the other users orders did not ship on time. They politely explain that it was only 5th day and wait till 7th day (Tuesday) before calling them. When i hung up i see they emailed me a couple for discount of $45 for order over $300. I called back on Sunday to order another iPad using the discount coupon and I was told i can not use coupon to order another ipad. But they gladly gave me a leather cover for $50 instead of $70.

My ordered shipped on Sunday night and at this point both the cover and the iPad should arrive by Thursday..

 

[newskin]

Been held at Lantau Island for a few days now. Im going to call my white ipad - Tattoo. I know he's just sitting there with the bunch, yelling "De Plane, De Plane!" everytime there's a plane insight. Poor little bastard, he has no idea he's never getting out of Lantau Island.

 

[Lurchdubious]

Ok, screw the B@stard FedEx guy that knocks once before dashing back onto his truck. I just went and picked up my iPad myself. Syncing now...

She's GLORIOUS!

And one last time for anyone who cares:

Good luck everyone!!

 

[J-bo]

wow, that's the worst story I've seen posted... I would call CS and keep going up the chain of supervisors until someone gives you a better answer than that!! Get the corporate number from theJD if you have to, but don't accept this answer. Apple didn't give you the choice of shipping method, FedEx is THEIR vendor, not yours. There has got to be something they can do...

Anyone have the corporate number to call? I have talked to several people including supervisors and they insist there is nothing they can do. I don't freaking buy that bs.

 

[jjtrindc]

I just tweeted "fedex is *ucking up" and I got a response I'll keep you guys updated to what happens

Good call! Just "followed" @federalexpress and tweeted for help. No response yet. Another good avenue to at least get out some frustration and perhaps get them to respond.

Don't bother on their facebook page, it's junk.

Clearly customer service isn't high on their priority list...

 

[David R]

Good call! Just "followed" @federalexpress and tweeted for help. No response yet. Another good avenue to at least get out some frustration and perhaps get them to respond.

Don't bother on their facebook page, it's junk.

Clearly customer service isn't high on their priority list...

I think that their page is this http://twitter.com/fedex

But, unless I am misreading something, it doesn't look like they post a lot?

 

[cbrniner]

Well I guess I am off this thread now , My iPad finally made it to me .....64GB March 11th 1:03am PST ...... Good luck everyone , your going to love it