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Received your iPad 2 shipping notice? Post here!

mcirish said:
She finally admitted that our pallet was big she said it was actually shrink wrapped into a large 760 piece pallet. They had tried to put this pallet on another plane and it was too big and it was removed. At this point, there is a backlog of more orders stacking up behind ours that are smaller and they make their way on to a plane,
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I am another of the Landau laggers. This might explain why my iPad was also stuck at 'prepared for shipping' for 5 days before it finally left Shenzhen. It's obnoxious to think that it would have been here a week ago had someone had the forethought to just break the damn pallet into smaller pieces.

I suspect it keeps not being loaded because by the time they try to load it, there isn't any more space in the plane, but there is room for 1 or 2 more smaller pallets in the space between the other cargo items. Someone needs to command fedex to either break that pallet into pieces or load it FIRST into the damn plane. Of course it will never load first because we are international economy shipping, so it needs to get broken into pieces.

I wonder if all of the 3G AT&T pallets are this size and it explains why the local stores aren't getting any stock of them either-- they are all backed up in Shenzhen or Landau.
 
Well i got it set up. I think I have a light leak at the bottom of the device near the home button. That or it is drying glue. Hard to tell. I will wait a week and see if it disappears.
 
David R said:
I think that their page is this http://twitter.com/fedex

But, unless I am misreading something, it doesn't look like they post a lot?
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No, they haven't really done much with social media. If we get enough people to "tweet" to them, we could see a "trending" as a result. That is bound to get the attention of someone over their on their digital team.
 
Since there seems to be a few differences between the answers people have gotten from calling Fed Ex, I decided to call them myself. The person I spoke to was very polite, but it was obvious that she had been taking "where's my iPad?" calls all day since she said I'd get it by Wednesday when I mentioned Hong Kong. That was before I gave her my tracking number, told her my estimated arrival date was Thursday or even mentioned that I was asking about an iPad.

Any way, she told me that basically the Hong Kong port is overloaded because of a combination of an unusually large amount of items shipping out of there (mostly iPads, I'd guess) and that a lot of the items that had been shipping from Japan are now being redirected to ship out of Hong Kong. She said flights to Anchorage occur at 11:50 PM HK time, though she mentioned that there are more than one flight per day. She also said she wished they would have shipped over the weekend.

My specific iPad (64 GB Black AT&T) is sitting on a pallet of 250 and it's been there 4 days already so shipping doesn't seem to be based on the size of the pallet as 250 isn't all that big compared to the 950 pallet one she said was also there.

I also asked her if the pallets are organized by ship to region and she said that was not the case. They are randomly piled together. That means once the pallet gets to Alaska all the iPads have to be removed from the pallet and then sorted and sent off to their proper destinations.

Finally as to when they will be shipped out, she told me pallets are being shipped out on a first come, first serve basis so basically everyone will be seeing a 4 or 5 day wait time in Hong Kong before shipment to the States, which I'm guessing will only get longer as more and more iPads arrive without existing ones shipping out.


After all this I really hope I don't get one with a screen defect, though odds are not good on that based on what I've read.
 
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Some insight into our long stay in Lantau Island???

I just saw this post in the Apple Discussions on iPad2 shipping:

"Some new information of interest: CCTV9 is reporting Lantau Island/Hong Kong is now among the the largest designated airports for emergency aid traveling between China and Japan. In addition to evacuation flights for passengers between northern Japan and Hong Kong, tons of dried milk powder, food, and other essential aid is moving from mainland China to Hong Kong and then to Japan. The airport is running at beyond full capacity, and many Hong Kong aviation firms are donating services to assist tsunami victims as food shortages persist in northern Japan."

If that's the problem, you'd think FedEx would make an announcement.
 
I just sent an email to someone high up at FedEx. Since I believe that they are based out of Memphis, I doubt that I'll hear back from anyone this late in the day, but I will post an update as soon as I hear anything back.
 
cbronfman said:
I just saw this post in the Apple Discussions on iPad2 shipping:

"Some new information of interest: CCTV9 is reporting Lantau Island/Hong Kong is now among the the largest designated airports for emergency aid traveling between China and Japan. In addition to evacuation flights for passengers between northern Japan and Hong Kong, tons of dried milk powder, food, and other essential aid is moving from mainland China to Hong Kong and then to Japan. The airport is running at beyond full capacity, and many Hong Kong aviation firms are donating services to assist tsunami victims as food shortages persist in northern Japan."

If that's the problem, you'd think FedEx would make an announcement.
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Actually the more I think about this, the less sense it makes. Relief supplies are going to Japan, not the U.S. so there's no reason for them to take up space on flights to the U.S. The only reason I could see this having an effect on iPad shipments if it caused cargo flights to the U.S. to be canceled. Other than one flight tomorrow, that doesn't seem to be the case.
 
You might want to see this!!
9 consecutive lantau island updates
 

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iPad 2 info

How is everyone finding out the details of what pallet their ipads are
on?! I called fedex and apple, both said they are still within the shipping
times that they quoted, which they are, for now. I'm not up in arms yet because it isn't late until Wednesday but it's been on the island of misfit toys for 4 days now and I noticed that some people are managing to get a lot more detail of where they sit! Any advice??
 
My 2nd one was delivered today, good luck guys, hope they all ship soon :)
Did notice a big difference in panels used, one is more blue white then the other but no yellowing on either.
 
cbronfman said:
I just saw this post in the Apple Discussions on iPad2 shipping:

"Some new information of interest: CCTV9 is reporting Lantau Island/Hong Kong is now among the the largest designated airports for emergency aid traveling between China and Japan. In addition to evacuation flights for passengers between northern Japan and Hong Kong, tons of dried milk powder, food, and other essential aid is moving from mainland China to Hong Kong and then to Japan. The airport is running at beyond full capacity, and many Hong Kong aviation firms are donating services to assist tsunami victims as food shortages persist in northern Japan."

If that's the problem, you'd think FedEx would make an announcement.
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This would explain a lot of things, and also puts this into perspective. I would hope that people understand that a world emergency takes priority over you getting your tablets. I guess that's easy for me to say, being I was on the Japan flight and not stuck in Hong Kong, but just offering a little perspective.
 
I think all the Lantau Island folks -- myself included -- are needlessly worrying.

FedEx hasn't loaded the pallets because, based on our estimated ship date, they don't think they need to.

Everyone stuck on Lantau seems to have a delivery of the 23rd or 24th. FedEx is going to keep those dates, they're just trying to ship out packages that will be a closer shave first.

It isn't a perfect science, so they have to guestimate. Many get delivered early, very rarely do they get delivered late.

At least, that's what I keep telling myself.
 
Italianblend said:
This would explain a lot of things, and also puts this into perspective. I would hope that people understand that a world emergency takes priority over you getting your tablets. I guess that's easy for me to say, being I was on the Japan flight and not stuck in Hong Kong, but just offering a little perspective.
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I don't disagree with you on perspective here. But, in reality, we are talking apples and oranges. I, for one, wouldn't think twice if FEDEX decided to give up cargo planes for a humanitarian emergency. But that is not what we are being told.

The common response from FEDEX, though with slight variances, is all about not have enough space on their planes to fly to the U.S. This isn't about the planes themselves being delayed or diverted due to the airport being busy. The fact is they are still flying their planes in and out of HK on their regular schedules.

I can imagine, based on that report, that things at that airport are pretty crazy, but what is happening here is coming down to poor planning and poor execution from both Apple and FEDEX.
 
An iPad's journey

If you had told me when I had placed my order at 2:45am PDT that I wouldn't see my iPad for 10 days, I'd have called you a liar...It said "Ships 3-5 business days" and "Delivers Mar 18-25 by Standard Shipping." I thought, "Really! Apple's just being conservative."

My order was for a 64GB-White-Wifi-Engraved iPad. It shipped on 16-Mar according to Apple, with a delivery by date of 22-Mar. It was shipped International Economy Distribution...

See post #6286 for my advice on keeping track of your iPad as it comes to you...

Here's my iPad's journey (from the Yahoo Small Business FedEx tracker):
2011-03-21 12:14:00 Delivered VA
2011-03-21 07:56:00 On FedEx vehicle for delivery VA
2011-03-21 07:18:00 Arrived at FedEx Destination Location VA
2011-03-21 06:09:00 Left FedEx Ramp VA
2011-03-21 05:15:00 Left FedEx Ramp VA
2011-03-20 19:50:00 Arrived at FedEx Ramp VA
2011-03-20 15:53:00 Left FedEx Sort Facility MEMPHIS, TN
2011-03-20 01:48:00 Arrived at Sort Facility MEMPHIS, TN
2011-03-19 16:49:00 Left FedEx Sort Facility ANCHORAGE, AK
2011-03-19 13:59:00 Released for delivery ANCHORAGE, AK
2011-03-19 12:05:00 Arrived at Sort Facility ANCHORAGE, AK
2011-03-19 22:14:00 Left FedEx Ramp SENNAN-SHI,
2011-03-18 20:40:00 Arrived at FedEx Ramp SENNAN-SHI,
2011-03-18 17:40:00 Left FedEx Ramp TA YUAN HSIANG,
2011-03-18 00:53:00 Package status TA YUAN HSIANG,
2011-03-17 23:25:00 Arrived at FedEx Ramp TA YUAN HSIANG,
2011-03-17 22:21:00 Left FedEx Ramp LANTAU ISLAND,
2011-03-17 22:14:00 Left FedEx Ramp CHEK LAP KOK,
2011-03-16 23:55:00 Package in FedEx location LANTAU ISLAND,
2011-03-16 23:50:00 Package status LANTAU ISLAND,
2011-03-16 11:31:00 In transit LANTAU ISLAND,
2011-03-16 09:50:00 Left FedEx Origin Location SHENZHEN,
2011-03-15 23:36:00 Package received after FedEx cutoff time SHENZHEN,

My view after this saga is that the problem is more with FedEx than with Apple...FedEx has received a surge in demand and they are unable to respond with additional resources to move the cargo...

Keep the faith...you'll get your iPad. And thanks to the many people on thread who helped educate me on tracking a package as it crosses the globe in less than a week...a journey that our grandparents probably couldn't imagine.
 
wherewuz said:
I think all the Lantau Island folks -- myself included -- are needlessly worrying.

FedEx hasn't loaded the pallets because, based on our estimated ship date, they don't think they need to.

Everyone stuck on Lantau seems to have a delivery of the 23rd or 24th. FedEx is going to keep those dates, they're just trying to ship out packages that will be a closer shave first.
Click to expand...

I doubt that's it. The longer the iPads take to ship out from Lantau, the more of a backup there will be.

As for shipping times and estimated arrival dates, I've found that they can be all over the place. For example, I also ordered a cover and a HDMI adapter. They both "shipped" the same day, but the cover got picked up on March 14th and had an estimated arrival date of March 18th, while the adapter got picked up March 15th and had an estimated arrival date of March 22nd.

The cover made it to Alaska on March 16th and the adapter made it there on March 17th. Both shipped from Alaska on the same flight on March 17th and arrived at my home (in NJ), via a stop in Memphis, on March 18th. So somehow the adapter caught up with the cover, even though they had different ship dates and completely different estimated arrival dates.
 
Morac said:
I doubt that's it. The longer the iPads take to ship out from Lantau, the more of a backup there will be.
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There's no backup. There's just a large supply of iPads due to arrive on the 23rd and 24th. We've established that. The proof is in the fact that there are thousands of iPads arriving and leaving Lantau Island everyday, while others have been there for four days. The common theme is estimated ship date.

There's no massive conspiracy. Nobody "forgot" the pallets are there. They aren't "too big."

They're just shipping out other pallets because they can and still hit the dates.

It's the common sense answer that nobody seems willing to consider.
 
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