I ordered an iPhone with a wireless account. Who can pick it up?
If you’ve ordered an iPhone with a new line, the primary account holder on your wireless plan must pick it up. The primary account holder is the person whose billing information is linked to the wireless plan.
If the iPhone is an upgrade for an existing wireless account, it can be picked up by the account holder or by a person authorized by them. Contact your wireless carrier to authorize people on the account.
If your iPhone is unlocked, it can be picked up by the person who placed the order or the pickup contact on the order. For more information, visit How to Pick Up Your iPhone.