A few things:
They cannot change orders at the store. They are unmodifiable. I said, OK, well what if I cancel it. Then you don't have to change it, then I'll just buy it outright here. He said, nope, if I cancel it, it goes back into the online inventory, I won't be able to sell it to you.
I next said, "so you're telling me that there is no current way to buy a full price device only phone"? He replied that device only is for walk in purchasers only. I said (A) the store manager on 14th street said you guys aren't doing walk ins; and (B), then how is the "cancel-then-purchase" scenario I outlined before not considered a walk in?
I wasn't getting anywhere, and he had already been back to see if he could make an exception for me, so I just left. He did tell me that they'll be holding the phone for me until 10/6.