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Retina MacBook Pro Users Complain of Anti-Reflective Display Coating Wearing Off
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Class action lawsuits get a bad name because often the lawyers are sharks. That's true. But they also are the most effective way of preventing companies from ripping off their customers. Companies will be much more generous with their repair policies if they're concerned about a class action lawsuit offering a payout to everyone who bought the defective product.
Just sayin' that class actions sometimes get a bum rap.
Did you even read what I wrote at all? Everyone has issues. Everyone. Apple is handling mine FAR better than anyone else would. If you want the perfect company with perfect products good luck. Let me know when you find it.
So its entirely possible my newly purchased mid 2014 13" refurb (with 256gb) could hold up over time and its not necessarily doomed?
I'm really enjoying this machine otherwise, its been an awesome leap from my 2011 air which has just been sitting on my table in closed mode since this thing arrived (aside from getting documents off of it, and comparing the comparatively horrid screen quality)
I'm really enjoying this machine otherwise, its been an awesome leap from my 2011 air which has just been sitting on my table in closed mode since this thing arrived (aside from getting documents off of it, and comparing the comparatively horrid screen quality)
Well said, comparing to my previous Toshiba which was total crap both my MacBook are near perfect. Only has to replace a loud fan in my MBP 2011 which I did myself at a $10 cost.
What about using the black display cleaning cloths Apple used to include with the pre-2012 Macs? It's very soft. I wonder if using these would help to avoid wearing off the anti-reflective coating. I have several left over from old Macs.
Blame stupid Jony Ive, for not designing the screen bezel with rubber bumpers to stop the screen from contacting the keyboard that literally every other brand of laptop has.
Apple isn't 100% to blame, even though it's felt they should, probably rightly so, take 100% of the responsibility - at least in the public eye. Not sure if Apple create the glass coating to spec, or rely on a 3rd party manufacturer for an industry standard?
Glasses that have anti-reflective coating on their lenses are prone to wear off in a very similar fashion as the rMBP screens, if using cleaning fluid that is not specially formulated to not harm the coating - which is probably why water has been recommended.
It's a fairly well known problem, but just like Apple - lens manufacturers and opticians don't often mention this and gladly sell generic/any lens cleaning solution.
I'm now getting super paranoid for my mid-2014 rMBP display I purchased early this year!
Glasses that have anti-reflective coating on their lenses are prone to wear off in a very similar fashion as the rMBP screens, if using cleaning fluid that is not specially formulated to not harm the coating - which is probably why water has been recommended.
It's a fairly well known problem, but just like Apple - lens manufacturers and opticians don't often mention this and gladly sell generic/any lens cleaning solution.
I'm now getting super paranoid for my mid-2014 rMBP display I purchased early this year!
NEVER forget...Murphy's Law. If anything can go wrong it will. Murphy is no respecter of manufacturers!
i have late 2013 haswell 15" mbp still nothing...so in 5-6 months i will have this?
I was perfectly happy looking at my screen before reading this article. Now I keep looking for missing coating. Thanks MacRumours.
Apples quality control has been on a downhill spiral, and they don't help themselves with poor in store and phone support that basically tries to either get you to go away, or buy a new product.
since i have owned Macs the newer ones have had more and more problems until now i wont buy apple anymore, i don't trust them anymore, and the more they make them all one piece ,with soldered down ram and proprietary drives and ports makes me trust them even less for the price they are charging i expect QUALITY, not cheap crap
i have a Mac Mini Power PC, still running as a media and file server, has never been switched off or moved for years no problems
My Macbook Pro, Died , GPU issue (not apples issue technically, but the fact that they denied there was an issue and tried to sell me a new mac book when i took it in store, despite the fault being widely know, had to threaten legal action, Macbook was 1 week Out of Applecare)
My iPhone 3G, "melted" is the only way to describe it.. battery got so hot the plastic back warped... again, had to fight with apple to get it replaced, and that was IN warranty, 8 months old, they argued that I had pierced the battery
My iMac HDD died, the drive was on the list of faulty parts seagate listed as covered under a recall, i didn't get an email from apple because their system listed my drive as "ok", again had to fight for a replacement when it DID fail, creeping bad sectors that i had to use third party smart software to detect as apples own diagnostics lied and said the drive was fine, whilst the recall was still in effect, and they STILL ARGUED that the drive wasn't covered and i should pay "as parts fail" despite the drive being a little over 3 years old (around 3 months out of apple care), again had to threaten legal action and supply a statement from seagate that the drive WAS listed under the recall
now its not bee all bad, My 1st Gen iPhone is still going strong, and my mother is still using it, the battery even still lasts 2-3 DAYS rather than the less than one day that all the other iPhones ive had have lasted
My iPad 1st gen , again still going strong, and again used all the time by my mother.
I have since built a big, expensive PC for gaming, kept the iMac for Office and productivity, though i now run from an External SSD as my boot drive and use the internal storage for stuff i don't mind losing, if it fails again, im going to take it out and leave the iMac diskless internally.
I likes Apples OS, i love it, compared to windows its my OS of choice for productivity, i just hate that is on Apple hardware, because the hardware is awful, its cheap crap, built cheaply, and sold at a massive markup to be desposed of and replaced in an endless churn to appears shareholders..
That wasn't what apple was when it created the products i enjoyed using..
It would appear the old saying "power corrupts, Absolute power corrupts absolutely" can also be applied to money, as the more money apple has made, the crappier its products have become , more and more like polished turds, they sell you $200 netbook in a shiny case and charge you $1000
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If it was Dell or HP id have probably got a screwdriver out, popped down to scan, picked up a part and replaced it myself if it was out of warranty..
Proprietary parts for no other reason than to cut off user upgrades and service and force sales is just poor service and evil
The mere fact people would need to "raise hell" is proof itself that Apple isn't taking care of people. It's not hard to see that. Good customer service shouldn't require "raising hell".
Come on Apple, we expect better from you.
Ouch. That's painful to look at. I have a 2012 rMBP 15" with a keyboard cover and microfibre cloth, and I haven't had any of these problems (despite Apple's official advice not to have either). I'm also an obsessive compulsive and bought a Tom Bihn case for it. Perhaps this is more of an issue for those people whose computers suffer greater pressure from top and bottom more regularly?
Hmm I hope this also isn't happening on the iPad Air 2 anti-reflective (which looks the same, reflections are purple). I guess I have to put stop procrastinating and put on a screen protector soon.
But I have to say comparing both the iPad Air vs Air 2 at the store, the anti-reflection is a really noticeable improvement.
But I have to say comparing both the iPad Air vs Air 2 at the store, the anti-reflection is a really noticeable improvement.
Yep, I've slowly started this happening to my rMBP Mid-2012. i've always treated the screen with kid gloves so for the coating to start coming off is a disappointment to say the least. It's nowhere as bad as some of the pictures i've seen you just don't expect it to happen when you follow the advice for cleaning the screen etc.
This is totally a result of their obsession with thinness. 1 millimeter of space between the keyboard and screen would have solved this. It is a design flaw as much as it is a "feature."
BTW, sorry about your loss (RIP Jasper). 14 is way too young.
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If you have applecare, don't accept this. Take it in to the nearest store and make them fix it!
To be honest I don't think there's much Apple can do in regards to the anti-reflective coating other than to instruct their customers properly on how to care of the screen.
I have a new Panasonic and a Samsung Plasma and the forums are always talking about properly caring for the screens when cleaning them as the anti-reflective coating can come off from using just plain water. It's generally recommended to use distilled water.
If it's the keys on the MBP touching the screen then it's most likely human skin oil that is causing the coating to wear off, alongside improper cleaning. For that matter it's best to place a microfiber cloth in between the screen and the keys.
Dude!
Thanks
It was hardly any inconvenience since they all got exchanged under warranty, so it was pretty painless and didn't take too long either.