Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
i kind of hate to post this because i don't want to see good customer service taken advantage of but i just have to say something for the way mr Zoltan handles his company.

i ordered a neo in white and black for me and the wife on a wednesday. i had the black one in my hand on friday. the white one didn't show up. on tuesday i emailed customer service and mr Zoltan emailed me back saying he was sorry and please email him the order number and he would get it out immediately.

while i was looking for the email with the order number, the white one arrived. i emailed mr Zoltan back and told him that it just showed up and all was good but i had a question for him. my black neo which had been on my phone for five days seemed a bit loose at the bottom and i was just wondering if this was to be expected.

he wrote back in five minutes that another black one was on it's way to me to replace the "defective product" (his words) and that he apologized for my inconvenience.

i can tell you this- i will never have a qualm about ordering from switch easy and i will heavily recommend them to my friends. that is what good customer service is all about.

i love this case.

I agree with you. I had a Capsule Rebel that was in Zoltan's words, defective. He replaced it with a Neo for no charge and told me to keep the Rebel. I like this type of customer service. It's rare to find people that take care of their customers like Switcheasy does.
 
Can someone please PM me Zoltan's email address? I got a Rebel over a week ago and it had a saggy bottom. I emailed the warranty email address from Switch Easy's web site immediatly and have not heard anything from them.
 
Stained condom

Hmm the second white "condom" has a black stain on it. I can't rub it out so it looks like its part of the condom. Its off on the side so it would show up through the clear H frame, too bad it wasn't stained in the center. I wonder if they'll let me get an exchange for that one?
 
Hmm the second white "condom" has a black stain on it. I can't rub it out so it looks like its part of the condom. Its off on the side so it would show up through the clear H frame, too bad it wasn't stained in the center. I wonder if they'll let me get an exchange for that one?
I have a similar situation where the main condom has a brownish mark at about half an inch below the volume button. With the white Neo, the H frame magnifies any mark or dirt on the condom. It was starting to irritate me. I un-do the whole thing and tried to clean it but with no luck. Fortunately the backup condom was fine. I suppose I could use a bit of tip-ex to cover the stain. Anyway, good thing they supplied a backup condom. If both of your condoms were marked I guess you’d stand a better chance for an exchange.
 
Regarding my earlier post, Switcheasy sent me an all black rebel instead of the 2nd black Neo I thought was on it's way. So I am going to keep the Rebel and enjoy both.

I honestly don't know which I like better, the Rebel I got has no sag at all.
 
does the white silicone get dirty at all? does the white neo look good on a black iphone?
 
I like the black neo case better. Although both colors are quite nice, I still give an edge over the black one. My black neo case just arrived this morning, and it looks great. I ordered mine through http://www.chiefpick.com/Switcheasy_Capsule_Neo_iPhone3g_Case_p/aa-capsuleneo3g-bk.htm

Whats cool is that I got free shipping with them. :D

iLounge should have given this case an A+ instead of a B+

To me, the installation was a breeze and easy to set up on the phone. It just offers to much protection! Which is nice.
 
I have the white one and although I love this case it gets pretty dirty quickly. The I-piece (the rubbery piece) is pretty dirty just from standard use for about a week. Also, the rubbery texture on the I-piece is beginning to peel and flake off (I guess the I-piece is just a piece of plastic that they dipped in some rubbery texture) which is kind of annoying but I guess not that big of a deal...its just lame cause it looks like I've had the case for a year when I've only had it for about a week.

Also mine has the stains on the rubber that covers the phone (aka the "condom") like some other people on here.

So I do think the cover is great...I just think its manufactured poorly/cheaply.
 
I also wanted to add that this case does fit in the clip that is sold by iSkin. I originally bought the iSkin Revo2 with clip for my phone but then replaced it with the SwitchEasy Neo.

The Neo does fit in the iSkin case but it is pretty loose and the phone easily slips out.
 
I've posted this in three threads now but an update on my Rebel/Neo situation..

Well my black Rebel starting sagging after a day of use. This case is really nice but that bottom piece, even when it doesn't sag, is too loose for my liking.

For that reason I am going back to my black neo for good! They need a Rebel Rev. 2 now dammit.
 
I have the white one and although I love this case it gets pretty dirty quickly. The I-piece (the rubbery piece) is pretty dirty just from standard use for about a week. Also, the rubbery texture on the I-piece is beginning to peel and flake off (I guess the I-piece is just a piece of plastic that they dipped in some rubbery texture) which is kind of annoying but I guess not that big of a deal...its just lame cause it looks like I've had the case for a year when I've only had it for about a week.

Also mine has the stains on the rubber that covers the phone (aka the "condom") like some other people on here.

So I do think the cover is great...I just think its manufactured poorly/cheaply.

I wish they would sell extra "condoms" just incase you get a dirty one or one rips. But I don't see it anywhere on their site where you can buy extras...
 
I guess it would be better although I haven't tried the black one myself, I'm thinking of buying it rather then the white.

I email Zoltan about the peeling of the white and loose part on the bottom, quickly replied to me with further information, A+ customer service, I just wished they made their products with better material/quality i'm up to paying more for the case with better quality
 
Hi All,

I have a quick question for any one who owns the white neo case. I am having a weird issue, and I want to see if anyone else has the same issue. Once you get the case on, everything is lined up, no chrome showing (after H and I frame put on as well) that after maybe a few hours of use. The rubber inside the case starts pulling away from the chrome bezel? It seems to happen more on the corners. I just want to know if anyone else has noticed this.

Should I try to get replacement? Or should I just not worry about it.
 
Hi All,

I have a quick question for any one who owns the white neo case. I am having a weird issue, and I want to see if anyone else has the same issue. Once you get the case on, everything is lined up, no chrome showing (after H and I frame put on as well) that after maybe a few hours of use. The rubber inside the case starts pulling away from the chrome bezel? It seems to happen more on the corners. I just want to know if anyone else has noticed this.

Should I try to get replacement? Or should I just not worry about it.

Actually, I had that same issue. Since the white neo case has a clear H piece, you can see the thin rubber skin tightening and showing chrome. I was also wondering if there was some replacement or fix for it.
 
Hi All,

I have a quick question for any one who owns the white neo case. I am having a weird issue, and I want to see if anyone else has the same issue. Once you get the case on, everything is lined up, no chrome showing (after H and I frame put on as well) that after maybe a few hours of use. The rubber inside the case starts pulling away from the chrome bezel? It seems to happen more on the corners. I just want to know if anyone else has noticed this.

Should I try to get replacement? Or should I just not worry about it.

It hasn't happened to me yet, after a week long of use already. Though I got a stain on my silicon when I received the package (it sucks cause even the second silicon was also stained). Good to know I'm not the only who's having issues with stains. (although it's bad cause I can clearly see it)


Is there anyone here using a Black Capsule Neo on their White iPhone 3G? Could someone post pics? I'm interested to see the sides and how the white bleeds against the case in a few areas. Thanks in advance.
 
Hi All,

I have a quick question for any one who owns the white neo case. I am having a weird issue, and I want to see if anyone else has the same issue. Once you get the case on, everything is lined up, no chrome showing (after H and I frame put on as well) that after maybe a few hours of use. The rubber inside the case starts pulling away from the chrome bezel? It seems to happen more on the corners. I just want to know if anyone else has noticed this.

Should I try to get replacement? Or should I just not worry about it.

Mine is still good. Hasn't moved off the chrome bezel.
 
I've got the white Neo for 5 days now..
I have no problem with the silicon pulling away from the chrome bezel. But then again I spend some effort in making sure the silicon is stretch evenly before putting on the H frame.
I had stains in one of the silicon but I am ok with the spare.

Some observation to share:-
The I-frame gets dirty very easily, especially around the edges. It's like when you use a rubber to rub off the pencil mark and your rubber gets all marked.
The entire I-frame itself seems to gone a darker shade compare against the silicon. Lint gets into the gaps around the sleep button, and tiny dirt bits also gets in the gap between the I and H frame..
 
Anyone else notice their I frame seems to be not as snug anymore? Mine is semi loose at the top near the sleep/headphone area.
 
Anyone else notice their I frame seems to be not as snug anymore? Mine is semi loose at the top near the sleep/headphone area.

I've got the black NEO and have rocked it for about two full days of use. Two quick things.

1) Yes, my I-Frame is less snug. Hoping this doesn't get much worse because it's going to start getting unusable if this continues.

2) The first morning I put it on, I was walking to work and getting ready to put on the iPod. The phone slipped out of my hand, and landed face down on the sidewalk, and slid about a foot. Its definitely a little slick! Anyway regardless, zero damage to the body or front screen. Except, I got the infamous "dead strip" on the third row of icons!! Fortunately I returned to the apple store and replaced with no problems, but the case certainly just paid for itself.
 
The only reason the I-frame becomes slightly less snug is because the silicone underneath flattens out and almost adheres to the phone. That slightly reduction in thickness is what makes the frame fit just a hair looser. It shouldn't get any worse so long as you still have the silicone in there.
 
After ordering a Rebel, I had to exchange for a Neo because the bottom got saggy. I did like the rebel a lot though. So whats the consensus? Is the neo better than the rebel?
 
Anyone else notice their I frame seems to be not as snug anymore? Mine is semi loose at the top near the sleep/headphone area.

Yes, over time the I frame gets loose. To fix this, under the I frame, I placed a folded small piece of paper between the headphone jack and the lock button. So the paper stays hidden and slightly adjusts the I frame to stay snug on the phone. This may lift the top portion of the I frame a bit, however, it should still cover chrome bezel from being exposed. Play around with the thickness of the paper and it should work well.
 
After ordering a Rebel, I had to exchange for a Neo because the bottom got saggy. I did like the rebel a lot though. So whats the consensus? Is the neo better than the rebel?


I have both and prefer the Neo. It just feels better to me, but they both are nice cases.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.