I just sent the following email to all of these addresses PLUS
elizabeth.hamilton@rci.rogers.com (most of these characters are on vacation...I'd leave town too after announcing something as stupid as these iPhone plans). If you feel as strongly as I do, please email them all:
Name*,
I imagine you've received hundreds, if not thousands, of complaints from unhappy people shocked by today's iPhone plan pricing announcement. This is another one of them so if you're reading this on your company-paid Blackberry over a cocktail to take the edge off, I hope you enjoy it.
I'm currently a Rogers customer for both internet and cable (I was a home phone customer until general Rogers incompetence was unable to remedy an issue I was having with my line but I won't get into that here).
I'll be moving homes in August. While I'm actually happy with both my internet and cable service through Rogers, I'll be canceling everything to move over to Frank and Gordon country. I would much rather give my money to the beavers than hand another nickel to Ted.
The funny thing about this is that I don't actually pay for my current phone plan with Telus (unlimited data for $45 a month, no less). One of my clients who needs to get ahold of me via email actually foots the bill for my monthly plan and doesn't have an issue shelling out a few hundred for the service. That said, I'd rather not be forced into a 3-year contract with a company that gouges its clients with a data plan better suited for internet use in 1999.
I sincerely hope you reconsider how you treat your customers and take a cue from AT&T and the other international providers offering unlimited data for a lot less. Your plans don't fool anybody and as soon as a new GSM carrier enters the picture in 2009 or 2010, expect a mass exodus of customers.
I don't expect anything other than a canned response but I look forward to receiving it nonetheless.
Sincerely,
ClassicBean*
Soon-to-be-former Rogers Customer
*Real name substituted