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Rogers Announces iPhone Plans in Canada

LaDirection said:
Time to understand how business works.

Canada is larger than the US, yet, we got approx 30 million people. For a few million users (maybe less), a cell phone carrier has to build one of the world's largest network to offer the same kind of coverage and quality. Imagine the cost to revenue ratio.
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Time to understand geography:

Australia has a population of around 21 million, while Canada's population is around 32 million. Australia is one of the world's largest countries by size, and yet Australians don't get raped on charges.


Class dismissed.


goosnarrggh said:
If I don't pay for receiving the call, then who will pay for it?

Regardless of whether we're talking about a wireless or a land-line phone, there are costs incurred at multiple levels in a phone call:
1) Making a connection from the originating phone to the originating local exchange.
2) Making a connection from the originating local exchange to the receiving local exchange.
3) Making a connection from the receiving local exchange to the receiving phone.

If the originator is a land-line phone, then there will be no costs incurred at step 1. If the originator is a cell phone, then there will be airtime costs incurred at step 1.

If the originator and receiver are both phone numbers registered within the same local calling area, then no costs will be incurred in step 2. If the originator and receiver are phone numbers located within two different local calling areas, then long distance charges are incurred in step 2.

If the receiver is a land-line phone, then there will be no costs incurred at step 3. If the receiver is a cell phone, then there will be air time costs incurred at step 3. There may also be additional long distance charges incurred at step 3 if the cellular receiver is connected to a tower that is outside their registered local calling area.

The originator is responsible for all the costs incurred at steps 1 and 2. The receiver is responsible for all costs incurred at step 3. It all seems perfectly equitable to me.

Some times, telephone service providers offer promotions in which they offer to absorb some or all of those usage costs under certain circumstances. They can only afford to do so, though, by charging a premium rate for the basic monthly connection fee.
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You act as though Canada's business model makes sense because no other country has a mobile phone network.

It doesn't work like that anywhere else, only Canada and the USA.
 
Abstract said:
Stop bitching on an internet forum and do it, folks. Have some backbone. If we all scream, we'll be heard.
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Yup, you are 100% correct! I called her today and left a message, but when Monday comes... EHGD-Day!!! Elizabeth Hamilton is Going Down Day!!!

btw... f***yourogers.com reached front page on Digg! Were doing well les boyz!!!

I also had a phone call with a good buddy, Chris Pirillo! He told me the only way people are going to overcome this is if we petition and if worst comes to worst protest!!!
 
queshy said:
Realistically, if you do casual web browsing and e-mail, with all the widgets running in the background, would you actually go over the 400?
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The problem is not so much the data limits (although they are bad). The problem is the ridiculous voice minutes and cost of basics like caller ID etc.
 
RASHID007 said:
I called and spoke to Customer Retentions and voiced how unhappy I was about the fact that I would have to change my great plan to get the iPhone. They said they weren't sure it would be like that but that there is one person whom they've been told to refer iPhone questions/concerns to...

Elizabeth Hamilton
Corporate Communications
416-935-8710

I called and left her a message. I would suggest others do the same. We need to make sure as many Rogers employees as possible get the message so it gets passed up and also so they bring it up at their iPhone training. We demand to be able to keep our voice plans and just add data. Period. I'm also calling regular CSRs and retentions often and complaining to everyone and requesting that they bring it up at iPhone training and other opportunities. Please do the same.
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Just called..and left lovely messege
 
hayesk said:
What the heck are people complaining about? How much were you expecting? Are you really going to go over 400MB? That's 13MB every single day. This isn't your primary computer here - are you really going to spend all day on the web?
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If you think just about web browsing 400mb is probably ok, specially if you remember you are gonna get about 5 or 6 hours max per day of browsing due to battery limitation. But if you count the size of a video from Youtube then you are in trouble. Depending on the length, a video on EDGE may have 5 mb and the same video on wi-fi has something like 15 mb. I don't know if people on 3G will access the low or the high resolution version of the videos by default, either way it doesn't look good to have a limited transfer for this.

Well, you may think Youtube isn't a big deal. Many people do. But think about the new apps, some of them streaming video and high res images, or even receiving big attachments. As I said on a previous post, it doesn't really matter how much data people transfer with the first-gen iPhone because everybody will transfer more with 3G. Why? Same reason a dog licks himself. Because he can. :D
 
Imperil said:
Maybe they make enough ripping off all the existing guys that they don't care about new people?
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Absolutely true. It is harder for Rogers to keep a customer, than to make a new one. Their pricing is beyond ridiculous. And their monopoly of GSM networks is unbelievable, so much so that I do wish the government would step in and do something about it.
 
So far..me and 12 friends have all called that lady in that number and left a nice pleasant messege. On monday..she will likely quit her job because of this!
 
Rogers would be delighted to hear what everyone has to say

Ted Rogers trogers@rci.rogers.com

J Innes (VP) jinnes@rci.rogers.com

Jane Haitsma jhaitsma@rci.rogers.com

Please email them, politely, to express the disappointment you feel with the new iphone data plans

Also general contact form is here :

https://your.rogers.com/contact/contactus_main.asp

APPLE :

To email apple's media relations top guy

Simon Atkins ( Canada )
satkins@apple.com

and
The head corporate media guy in the USA

Steve Dowling
dowling@apple.com
(408) 974-1896

and the BIG honcho at Apple for communications is :

Katie Cotton
katiec@apple.com
Vice President of Worldwide Corporate Communications
 
qky said:
Fido is wholly owned by Rogers, so really, you aren't redirecting your business anywhere else (i.e., your money still goes to Rogers' pocket).

Besides, which part of Fido's plan is better than Rogers'? (Answer: none).
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Earlier nights and per second billing. Not much, but better than nothing for the exact same price.
 
hayesk said:
I'd like to see people actually post their monthly iPhone data usage. I'll bet most won't go over 400MB.

Let's see:
$60 + $6.95 (System Access Fee) + $.25 (911 fee) + $6 (Caller ID) = $73.20.

AT&T is $70.

What the heck are people complaining about? How much were you expecting? Are you really going to go over 400MB? That's 13MB every single day. This isn't your primary computer here - are you really going to spend all day on the web?
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Yea, maybe not now but wait till the new iPhone 3G comes out. They will now have the faster 3G which will entice people to use the internet often and for longer intervals.

Also email, mobile me, the App store,
GPS, new apps that connect to the internet (AIM), texting, youtube, iTMS, it goes on and on.
I wouldn't doubt if anyone goes over 400MB in a months time.
 
sorry to say this

i want an iPhone 3G

thus I will be purchasing one for $60 dollars monthly + $20 value (wholy cow...10,000 texts messeges///thats amazing)

last month my texts was over the 2,500 and i had to pay 186 dollars extra so really 10,000 is a good deal!

400mb is bad...but really not that bad

im in high school....most of my usauge is at home and i would be able to survive that much data...like no youtube for me?

but other then that its ok... around $100 a month

I have a part time job thats 9dollars/hour thus 12 hours to cover costs...

also my parents will pay half...so thats 6 hours to pay for my cell

its worth it...well i think it is
 
Rogers reply to my email

Below is the reply that Rogers sent to me regarding the compliant I sent to them about iPhone price plans. Interestingly enough, this Marc C. guy said that the prices given are just preliminary prices and could change depending on "Rogers customer needs and wants".

Note: also this email is copied word for word, yes he did make all those spelling and grammar mistakes :p:eek:

Dear XXXXXX XXXXXX,

Thank you for taking the time to write to us, we appreciate your use of
online customer service.

In your recent email, you have informed us that you are not happy with
the price plans that Rogers is offering with the Iphone.

Rogers price plans for the Iphone are just the preliminary pricing and
could change depending on Rogers customer needs and wants. You can keep
checking the Rogers web site for lunch and the final price plan offers.

We are pleased to have been able to address your inquiry. For
additional information, please visit our website at www.rogers.com.

You are a valued customer and we thank you for your business.

For future email correspondence with respect to this e-mail, please
quote reference number
Regards,
Marc C.
Rogers Online Customer Service
http://www.rogers.com
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I guess they didn't really keep in mind University students and their tuition fees. What a monopoly this is...
 
Wow I am glad that I am from the US, is it really that difficult for them to come up with a decent unlimited use data plan? This just sucks for you guys, I'm feeling for ya.
 
Contact CTV, "Olsen on your side"

If someone wants to take the time to contact Chris Olsen of CTV's "Olsen on your side" and thoroughly explain this story and the huge difference between Canadian iPhone plans and the rest of the world, he may do a show on it. This is a story that is very important to many people in this country, iPhone or not, were still paying far too much for mobile service. Complaining in forums, sending emails and getting people fired up is great but if this makes national news (I figure it may anyway) it will really make Rogers pay attention.

Chris Olsen: olsen@ctv.ca

Show site link: http://www.ctvbc.ctv.ca/servlet/an/local/CTVNews/20080104/chris_olsen_080104/20080104/
 
wildspin said:
The best way to protest is NOT to buy it, folks. Rogers wants your money, right? don't give it to them.
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Um, but these people have been waiting for the phone for over a year now. It just isn't really fair. Figuring Apple is taking extreme measures to prevent unlocking on the 3G. (And there is not need to make the font that large and bold)
 
JML42691 said:
Um, but these people have been waiting for the phone for over a year now. It just isn't really fair. Figuring Apple is taking extreme measures to prevent unlocking on the 3G. (And there is not need to make the font that large and bold)
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I know, I have been waiting something like 18 months. The best thing Rogers could have done is make a decent data plan (with unlimited data). But, they give us a triple wammy. A LONG wait for the iPhone, expensive plans, and to top it all off, no unlimited data.

Heads are going to be rolling in Canada before July 11th.

P-79
 
JML42691 said:
Um, but these people have been waiting for the phone for over a year now. It just isn't really fair. Figuring Apple is taking extreme measures to prevent unlocking on the 3G. (And there is not need to make the font that large and bold)
Click to expand...

I phoned Chris Pirillo (if you don't know this guy, just type Chris on google and hit I'm feeling lucky, he's there!). He said to sign petitions, it would be the best thing!

People are eventually going to explode with the urge of buying the phone :(

Puma
 
Brutal

I've been waiting over a year for this, just like everyone else.

Pretty brutal. I dont think I can swallow not having unlimited data.

I will likely stick with my Telus Treo 700 until they get their heads together.
 
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