Samsung Calls Note 7 Recall Cost to Company 'Heartbreaking'

[ValO]

Apple too cautious!! don't forget when news comes out that iPhone exploded in somebody's pant and also remember when iPhone 5 came out and too many people complaing about damaged dinged iPhone in the sealed boxes,iPhone 6 plus bending in pockets don't you see that and where were apples cautious gone that time

Yeah, because one idiot wanted to be famous, or a lot of money from Apple. Or really got 1 bad iPhone 5 .That was an isolated incident, don' t know what happened there, but it was never reproduced again.

But you got life threatening and qc issues all mixed up again.
Apple has had qc issues, I am not gonna denie that. They should even have handled that better.
But it is not the same as life threatening issues...
So great that Samsung addresses that. Really big of them..... They could have swept that under the carpet like Apple did with the o so life threatening scratches on the slate iPhone 5 and bending iPhone 6+ in your back pocket while sitting on it.
Yes Samsung really great. Grand applause for Samsung.

 

[CarpalMac]

As consumers wanting bang for our buck, news like this hurts all of us.

PUN not intended...!

 

[keysofanxiety]

Well since my Father-in-laws Note 7 burst into flames in our home in Texas this is a pretty major issue. Luckily our smoke alarms actually work otherwise it could have been catastrophic. Gotta say Samsung is not handling our situation very well at all. Makes me very glad I only use Apple.

I'm genuinely sorry to hear about this. I can't begin to imagine how scary that was. I really hope you get it sorted, for either a working replacement or a refund

 

[Sunny1990]

Oh, that time somebody was cycling with their phone in their pocket, fell off a cliff, punctured the battery and it exploded? Welcome to lithium technology.

And the odd phone bending/dents out the package cannot in any way be comparable with phones spontaneously combusting.

http://www.nydailynews.com/news/national/ariz-man-iphone-6-caught-fire-pocket-article-1.1984836

http://www.ibtimes.co.uk/iphone-5c-explodes-pocket-man-suffers-second-degree-burns-leg-1490040

http://www.kiro7.com/news/local/sea...urns-when-iphone-explodes-in-pocket/410919898

 

[samcraig]

I have a very hard time believing that the test teams at Samsung or at the battery mfg plant didn't stumble on that problem. IMO, this is the kind of problem that must have surfaced and was reported. My guess is that faced with the iPhone 7 release this week, Samsung decided to take the risk.

Problem is that they took a risk that was not only hurtful for them (as if they need to hurt themselves more) but also took a risk to injure people. That is a much bigger problem.

This is also why i despise Samsung so much. They take EVERY risk regardless. They don't even try to delay a launch... in their very demented ways, they believe that they MUST beat Apple when all they'd really need to do is be Samsung. Incidentally this is exactly what Apple was trying to do before Jobs came back to the helm of Apple... In order to win, Apple had to beat Microsoft...when in fact, Apple only needed to be Apple.

My guess is that hurts and pains like this will happen again for Samsung. They are in a race to win something they are alone to compete in... Apple isn't trying to beat Samsung... Apple just does what Apple has been doing for decades... look at the market, find niches or poorly designed systems and make them work. Innovation came in designs, some tech (multi-touch), some other came from other smaller companies that Apple thought they had something great (SIRI, Authentec), but all in all, Apple has stayed pretty much the same while becoming a much different company.

Poor Samsung... i can only have pity.

I find it hard to believe that a lot of what passes Apple's QC - both on hardware and software. It happens. But when Samsung does it - it's because they are rushed? What's Apple's excuse then if they have all the time in the world and issues still make it into the wild.

Different expectations?

 

[keysofanxiety]

http://www.nydailynews.com/news/national/ariz-man-iphone-6-caught-fire-pocket-article-1.1984836

http://www.ibtimes.co.uk/iphone-5c-explodes-pocket-man-suffers-second-degree-burns-leg-1490040

http://www.kiro7.com/news/local/sea...urns-when-iphone-explodes-in-pocket/410919898

All instances where the battery had been punctured. Not spontaneously combusting.

 

[Sunny1990]

Yeah, because one idiot wanted to be famous, or a lot of money from Apple. Or really got 1 bad iPhone 5 .That was an isolated incident, don' t know what happened there, but it was never reproduced again.

But you got life threatening and qc issues all mixed up again.
Apple has had qc issues, I am not gonna denie that. They should even have handled that better.
But it is not the same as life threatening issues...
So great that Samsung addresses that. Really big of them..... They could have swept that under the carpet like Apple did with the o so life threatening scratches on the slate iPhone 5 and bending iPhone 6+ in your back pocket while sitting on it.
Yes Samsung really great. Grand applause for Samsung.

that was not one!! You can search through this forum or on internet about iPhone 5 'scuffgate'

 

[spazzcat]

It's very unfortunate for Samsung - but I give credit to them acting swiftly and responsibly. They didn't ignore the issue or insist there wasn't a problem. Karma might be a bitch, but Apple could learn something from this.

When was the last time Apple sold a phone that could kill you?

 

[sleepydinosaur]

Yeah, like that whole exploding battery feature. Can your iPhone do that?

Why is it some kind of personal war? It's s ****ing phone.
Get over yourself already. Go back to Reddit.

 

[ValO]

I find it hard to believe that a lot of what passes Apple's QC - both on hardware and software. It happens. But when Samsung does it - it's because they are rushed? What's Apple's excuse then if they have all the time in the world and issues still make it into the wild.

Different expectations?

No , a different effect.
Samsungs mistake can literally kill someone. Apple' s mistakes/faults usually tends to be cosmetic nature. Or after 2 years use.(battery iPhone 5, touch decease on iPhone 6).

 

[keysofanxiety]

Why is it some kind of personal war? It's s ****ing phone.
Get over yourself already. Go back to Reddit.

We're on an pro-Apple forum. Don't take it so personally! A bit of mudslinging is to be expected.

 

[timrichardson]

Article Link: Samsung Calls Note 7 Recall Cost to Company 'Heartbreaking'

Samsung will have product recall insurance which will probably cover the cost of the recall (less replacement products). The excess will be high , perhaps $250 to $500K, but it will significantly reduce the cost. Well, it should have such insurance. I was involved in a consumer recall while working for a large and very reputable firm. The professionalism of the recall and our attention to safety actually boosted our reputation with retail partners, go figure.

 

[samcraig]

We're on an pro-Apple forum. Don't take it so personally! A bit of mudslinging is to be expected.

No - you're on an Apple forum. That's not the same as a pro-Apple forum. And many people have technology from various companies. And many don't take what happens to Apple or Samsung personally as some do. Hypocrisy/ironic to tell someone that they're taking something personally when they said something with the exact opposite sentiment.

 

[ValO]

that was not one!! You can search through this forum or on internet about iPhone 5 'scuffgate'

Please, read... Before reacting.
The exploding iPhone 5 was an incident.
Scuff gate was a known problem and widely spread. I don' t denie that.
But I have never seen a scuff that could kill me in my sleep.
you really have to get your priorities straight if you compare a scuff on a phone with an exploding phone that could kill people.

 

[Oalico]

Even though I use apple products (except the iPhone), this made me sad.

But at least, points to the Samsung's fairly quick reaction when compared to Apple's silentness over Touch Disease.

you are comparing 2 years old phone to 2 weeks old Phone! come on dude!

 

[cdmoore74]

There's a big difference between manufacturing defects that cause dodgy touchscreens and phones that explode. Samsung have had their fair share of documented manufacturing issues too, without issuing a recall of any sort.

When it comes to batteries exploding, or problems which pose a physical hazard, this is 100% fully consistent with what businesses do. A lot of people here can't differentiate between the two. Samsung are not doing anything different to what any other business would do.

I'm willing to bet that Apple would have waited longer while gathering up affected serial number ranges. Samsung could have done the same thing because they use 2 battery manufactures for the Note 7. But instead of waiting or going down the recall path Samsung is being proactive upfront and is quickly trying to resolve this entire situation. I just don't believe Apple would have been this quick. It took them months to replace defective batteries in the iPhone 5, a battery that I replaced myself months prior to the communication. And look at the touch-disease issue with the iPhone 6/6 Plus.
That being said I'm not buying a Samsung phone until they fix the software lag and late updates. I'm trading my Galaxy S7 in for a iPhone 7 Plus.

 

[timrichardson]

There's a big difference between manufacturing defects that cause dodgy touchscreens and phones that explode.

Google for Macbook battery recalls (due to risk of fire). We had a macbook affected by this (back in 2008). You should seen the battery, it swelled so much it almost broke the case. I would have been much more alarmed if I knew then how dangerous Lithium ion batteries are.
There are no engineers at Apple (or anywhere else) gloating about Samsung's supplier problem, I imagine.

 

[ValO]

you are comparing 2 years old phone to 2 weeks old Phone! come on dude!

Once again! Stop comparing samsungs reaction to a life threatening defect to Apple' s reaction of a defect after 2 years of use.

Apple should react better to this long term defect. But it is no comparison , really.

 

[Osamede]

"Heartbreaking", as a description only displays how not focused on the customer they are. From the customer point of view this is annoying, deeply dissapointing, disgraceful etc. Instead they talk about themselves?

If they were more focused on customer quality they would not have had such poor quality components in the device. Especially on a non-removable batter?

This is not about hearts, its about compounded levels of incompetence.

 

[ysdharms@gmail.com]

at least Samsung responsible with their product, how about TOUCH IC disease ? apple will do same thing ?

 

[byke]

If Karma does come into play, then Apples future may be doubt given their tax setup.

 

[samcraig]

"Heartbreaking", as a description only displays how not focused on the customer they are. From the customer point of view this is annoying, deeply dissapointing, disgraceful etc. Instead they talk about themselves?

If they were more focused on customer quality they would not have had such poor quality components in the device. Especially on a non-removable batter?

This is not about hearts, its about compounded levels of incompetence.

Apple's been quite condescending to their customers when it comes to issues with their products.

I just find it rather amusing that one company gets a free pass and the other condemned for acting swiftly. Should they have? Yes. Is it life threatening - potentially. Samsung is doing the right thing. How anyone can bash them for it is amazing.

 

[mixel]

I'm happy to see Samsung are dealing with this responsibly..

It could easily have happened to another provider though.. I've owned a iPod nano that was recalled because the batteries had been catching fire and my wife's MacBook battery *did* catch fire a foot from the bed where she was sleeping, belching chemicals everywhere.. And it's blind luck that nothing serious happened.. (Apple gave her a MBP to replace it, at least. See my sig for photos, etc.) - These were notably years after release though.. In a way it's good this has been happening so soon after Note7's launch, or a recall would have been more difficult and Samsung might have dragged their feet. Better for consumers this way anyway.

I think some people maybe are being a little overly smug about it happening to Apple's biggest competitor - really, nobody (the consumers) deserves this, and in a way it doesn't help anyone. I've had a few non-Samsung owners ask me about it and their own phones - it's not helping certain people's distrust/fear of tech.

Bad job Samsung, try harder next time. XD (lets just hope the iPhone 7 doesn't have any significant issues.. My 6+ has the camera crescent, but otherwise has been perfect)

 

[Zedcars]

I've been following news about Samsung over the last 8-9 years - ever since they ripped off the iPhone. I see nothing honourable in the company whatsoever - just corruption, greed and trampling on other companies and their own factory worker's rights.

It truly baffles me why anyone praises them and even defends them. I try my best to keep their products out of my home and warn off friends and family as what they stand for disgusts me.

So excuse me if any mention of Samsung's heart breaking doesn't provoke any sympathy (quite the opposite, in fact!)

 

[willmtaylor]

What will hurt Samsung more: Note 7 recall or lackluster iPhone 7 sales?