Samsung Calls Note 7 Recall Cost to Company 'Heartbreaking'

[samcraig]

What do you want some sort of kudos for this nonsense? What a petty reason to return an iPhone and start a ridiculous debate. I had the same phone, no problem.

I'm sure that if I smother my iPhone 6s with my hands that my signal bar will reduce. Please share your technical grip findings with me...

Yeah - there was no issue with the iphone 4. You're right.

Thanks for moving the goalpost too. You asked when Apple has been condescending. You further embarrassed yourself by trying to insinuate I was speaking about some apple genius - or even someone named "sam sung." Talk about nonsense!

Quit while you're behind.
[doublepost=1473169195][/doublepost]

Lol. Nice! VERY mature.
I'm surprised you didn't say "I know you are, but what am I?" Lol.

To be ABSOLUTELY clear:
when nobody whatsoever that is bashing Samsung is bashing them "because they took care of an issue so quickly" (the very idea that it would be conceivable to have issue with that particular piece of the equation is preposterous), but instead myriad other issues, but you PRETEND that their issue is they don't like the fact that "Samsung fixed a problem too quickly & now we are mad at them for doing such a good job".... that is DEFINITELY a straw man!!!!!!!
It is to me. It is to you. It is to your neighbor. It is to your grammar school teacher. It is to your mother. It is to my dentist. It is to ANYONE that speaks and comprehends the English language!!!!!!!
A straw man argument is a false premise (like you made), attributing it to your opponents, though they in fact did NOT say it (which you've done), then arguing against that INSTEAD of your opponent's actual points (which you are doing!
I see that you've rapidly devolved to quick one sentence retorts that don't make sense, but I must say: that is NOT how reality works. When you make up a straw man it is not "only a straw man to me"... indeed, FACTUALLY it is simply a straw man.

People on this thread are resorting to typical samsung bashing. They are talking about rushing a product to market. And other things. That's not a straw man. If you're looking for the exact words - you won't find them. And I can admit that. But the posts are incredibly dismissive of Samsung's actions. I find that ridiculous.

 

[ValO]

I don't know man, Apple isn't above knocking their competitors. Just look at the get a mac ad campaign. It was launched right on the heels of the Windows Vista release. Apple took advantage of a terrible OS and got hoards of people to switch, myself among them. IMO, Microsoft is just trying to copy the impact of that ad series. Its not working because they're harping on examples that are, to me at least, pointless. Apple, at the time, had legitimate issues to bring up against Microsoft, Which they did as indirectly as possible. That's why it was so much more effective.

As for Samsung rushing, really they just took a gamble and lost bad. I can't say I blame them. It makes sense to try and get your phones to market before apple, especially when the reception for this new phone is lack luster by comparison. It could just as easily went the other way and cut deeply in to apples bottom line. New hardware will inevitably have bugs when it comes to market, its practically unavoidable. Samsung just drew the short straw this time around.

No,

No they did not. They did not draw a short straw.
You make it look like they are a victim.
These kind of faults should have been noticed by testing.
And perhaps ,it was even noticed, and they went for it anyway.

They made a mistake and a serious one...

 

[Scottsoapbox]

Yeah any time you multiply an expense by 2.5 million it's going to be a big number.

 

[FFR]

The haters suggest they rushed it to market... that's a careless assumption.

Proof positive they're haters.

Haters?
Are you saying Samsung intended to have their phones explode due to rushed Samsung batteries?

 

[555gallardo]

you are comparing 2 years old phone to 2 weeks old Phone! come on dude!

For the end-user, that isn't an excuse.

 

[ValO]

Yeah - there was no issue with the iphone 4. You're right.

Thanks for moving the goalpost too. You asked when Apple has been condescending. You further embarrassed yourself by trying to insinuate I was speaking about some apple genius - or even someone named "sam sung." Talk about nonsense!

Quit while you're behind.
[doublepost=1473169195][/doublepost]

People on this thread are resorting to typical samsung bashing. They are talking about rushing a product to market. And other things. That's not a straw man. If you're looking for the exact words - you won't find them. And I can admit that. But the posts are incredibly dismissive of Samsung's actions. I find that ridiculous.

Yeah, you are right .

Samsung made a big mistake, did not do enough testing or knew that they had a problem and took the gamble to release the note 7 anyway. Because of the release of the iPhone 7, and wanting to steal its thunder .

After release , notes 7 ' s were exploding , caught fire, even while some people were sleeping and could have been killed.

And than they took fast action and did a recall. Wow!

And then there are Samsung fans that want to compliment Samsung for all the actions above. On an apple news/rumors site .

And then they don' t understand why the other writers in this topic are so critical and don' t command Samsung for taking all of these actions.

Really unfair...

My apologies

LOL

 

[JForestZ34]

It could of easily have happened to Apple as well. It's not like Apple is immune to having products with issues


James

 

[CFreymarc]

Well since my Father-in-laws Note 7 burst into flames in our home in Texas this is a pretty major issue. Luckily our smoke alarms actually work otherwise it could have been catastrophic. Gotta say Samsung is not handling our situation very well at all. Makes me very glad I only use Apple.

This fiasco reminds me of the cheap laptop replacement batteries exploding while recharging a few years ago. Sony was burned hard for this. (Pun intended )

 

[Oalico]

For the end-user, that isn't an excuse.

It's an excuse! It has served you for 2 years so you are out of warranty first, second as someone else said " are you comparing life threatening issue to such issue?"

 

[BlueMoon63]

It's very unfortunate for Samsung - but I give credit to them acting swiftly and responsibly. They didn't ignore the issue or insist there wasn't a problem. Karma might be a bitch, but Apple could learn something from this.

Hard to give them credit for acting quickly. The device could EXPLODE! Not sure anyone should get credit for acting quickly for a device that could explode lol

 

[samcraig]

Yeah, you are right .

Samsung made a big mistake, did not do enough testing or knew that they had a problem and took the gamble to release the note 7 anyway. Because of the release of the iPhone 7, and wanting to steal its thunder .

After release , notes 7 ' s were exploding , caught fire, even while some people were sleeping and could have been killed.

And than they took fast action and did a recall. Wow!

And then there are Samsung fans that want to compliment Samsung for all the actions above. On an apple news/rumors site .

And then they don' t understand why the other writers in this topic are so critical and don' t command Samsung for taking all of these actions.

Really unfair...

My apologies

LOL

No need to commend Samsung. But no need to assume anything was rushed. This was their release date schedule as per last year. Do you honestly believe they rushed this to market? Is it possible that they simply missed this or it didn't come up during their testing? QA isn't perfect. Apple, Samsung, Microsoft, Ford, GE, etc - they all have had products get passed QA with issues. Life threatening or not. People take this way too personally.
[doublepost=1473170680][/doublepost]

Hard to give them credit for acting quickly. The device could EXPLODE! Not sure anyone should get credit for acting quickly for a device that could explode lol

I don't dismiss the seriousness. But currently (at least from what I read) we're talking about 35 cases out of 2.5 million.

 

[Waxhead138]

Even though I use apple products (except the iPhone), this made me sad.

But at least, points to the Samsung's fairly quick reaction when compared to Apple's silentness over Touch Disease.

They had to make a quick decision, and have made a wise one in the long term. This problem obviously had the potential to maim and kill people....look what happened to GM and Takata when they tried to bury those types of problems. It's a few billion up front but the potential for a tremendously larger amount has been avoided and not to mention some avoided injuries / possible deaths.

 

[ValO]

It could of easily have happened to Apple as well. It's not like Apple is immune to having products with issues


James

It could, and if it happened to Apple, I would be hard on Apple too.
Not complimenting them for the quick recall.
A quick recall is obligatory in these cases. And the right thing to do.
And they would have screwed up big time, so fix it, quick.

 

[Amazing Iceman]

Some key people at the Samsung QA department may get fired over this.
I wonder if they tried to rush this product out and forgot to test it properly.
Quality Assurance is something that shouldn't be taken lightly.
I'm sure that this incident is teaching Samsung a huge lesson, and their QA will greatly improve from now on.

 

[GadgetBen]

Yeah - there was no issue with the iphone 4. You're right.

Thanks for moving the goalpost too. You asked when Apple has been condescending. You further embarrassed yourself by trying to insinuate I was speaking about some apple genius - or even someone named "sam sung." Talk about nonsense!

Quit while you're behind.

You're the only embarrassment in here.

You're holding your torch high for Samsung in this forum after the biggest worldwide recall of mobile phones since Nokia in 2007.

Yet you stopped supporting Apple over a minor signal issue which only affected a few devices.

Talk about nonsense.

 

[ValO]

No need to commend Samsung. But no need to assume anything was rushed. This was their release date schedule as per last year. Do you honestly believe they rushed this to market? Is it possible that they simply missed this or it didn't come up during their testing? QA isn't perfect. Apple, Samsung, Microsoft, Ford, GE, etc - they all have had products get passed QA with issues. Life threatening or not. People take this way too personally.
[doublepost=1473170680][/doublepost]

I don't dismiss the seriousness. But currently (at least from what I read) we're talking about 35 cases out of 2.5 million.

They had to make a quick decision, and have made a wise one in the long term. This problem obviously had the potential to maim and kill people....look what happened to GM and Takata when they tried to bury those types of problems. It's a few billion up front but the potential for a tremendously larger amount has been avoided and not to mention some avoided injuries / possible deaths.

What decision? In this case it is not a " right decision" .
They had no choice ...

 

[Tycho24]

No need to commend Samsung. But no need to assume anything was rushed. This was their release date schedule as per last year. Do you honestly believe they rushed this to market? Is it possible that they simply missed this or it didn't come up during their testing? QA isn't perfect. Apple, Samsung, Microsoft, Ford, GE, etc - they all have had products get passed QA with issues. Life threatening or not. People take this way too personally.
[doublepost=1473170680][/doublepost]

I don't dismiss the seriousness. But currently (at least from what I read) we're talking about 35 cases out of 2.5 million.

As per Samsung: the faulty batteries were in 30% of their devices. So, 35 announced exploding so far... out of 800,000 units with the vulnerability.

 

[samcraig]

You're the only embarrassment in here.

You're holding your torch high for Samsung in this forum after the biggest worldwide recall of mobile phones since Nokia in 2007.

Yet you stopped supporting Apple over a minor signal issue which only affected a few devices.

Talk about nonsense.

Hardly holding it high. And I didn't stop supporting Apple. I have two phones. One for work, one for personal. One is an iPhone the other is a Samsung Note 5.

And yes it is nonsense that you got caught making a wrong assumption and was called out on it yet you are acting as if it never happened. At least when @Tycho24 called me out, I admitted that the exact words he was looking for didn't appear. You made a mistake. Own it. Otherwise your credibility suffers.
[doublepost=1473172114][/doublepost]

As per Samsung: the faulty batteries were in 30% of their devices. So, 35 so far... out of 800,000 units with the vulnerability.

Indeed. A serious issue - with the potential to be much more. My comment was only in how many were actually affected thus far. There's no guarantee that 800K units will explode. But it's also not a risk worth taking. I'm glad Samsung issued the recall. Even though they are/were required to do so BEFORE more people could get hurt.

 

[ValO]

No need to commend Samsung. But no need to assume anything was rushed. This was their release date schedule as per last year. Do you honestly believe they rushed this to market? Is it possible that they simply missed this or it didn't come up during their testing? QA isn't perfect. Apple, Samsung, Microsoft, Ford, GE, etc - they all have had products get passed QA with issues. Life threatening or not. People take this way too personally.
[doublepost=1473170680][/doublepost]

I don't dismiss the seriousness. But currently (at least from what I read) we're talking about 35 cases out of 2.5 million.

So it was not a mistake and Samsung could have done nothing in this case to prevent it?

Vote of confidence for future products by Samsung .

" sorry, 35 of our phones exploded in 2 weeks, just a small number compared to 2.5 million phones made btw, and before more phones will explode , we will issue a recall.
But we could have done nothing to prevent this.
In our defense, there are a lot of companies which also have life threatening issues with their products so we are not alone on this one . So we are not the only company that can' t guarantee your safety with a product.
Heck, since it has happen this first time, and we can' t do anything to prevent this, it could happen again".

If I follow your reasoning this should be samsungs press release.

And this is not how business and companies should work...

 

[GadgetBen]

Hardly holding it high. And I didn't stop supporting Apple. I have two phones. One for work, one for personal. One is an iPhone the other is a Samsung Note 5.

And yes it is nonsense that you got caught making a wrong assumption and was called out on it yet you are acting as if it never happened. At least when @Tycho24 called me out, I admitted that the exact words he was looking for didn't appear. You made a mistake. Own it. Otherwise your credibility suffers.

LOL I don't care for credibility, couldn't care less. Clearly you crave attention, because only an egotistical maniac would save the link to a post from 2010 where he was mentioned. It's history and so is your credibility in this forum.

 

[ValO]

Hardly holding it high. And I didn't stop supporting Apple. I have two phones. One for work, one for personal. One is an iPhone the other is a Samsung Note 5.

And yes it is nonsense that you got caught making a wrong assumption and was called out on it yet you are acting as if it never happened. At least when @Tycho24 called me out, I admitted that the exact words he was looking for didn't appear. You made a mistake. Own it. Otherwise your credibility suffers.
[doublepost=1473172114][/doublepost]

Indeed. A serious issue - with the potential to be much more. My comment was only in how many were actually affected thus far. There's no guarantee that 800K units will explode. But it's also not a risk worth taking. I'm glad Samsung issued the recall. Even though they are/were required to do so BEFORE more people could get hurt.

So this faulty battery was in 30% of the 2.5 million shipped note 7' s? And they could not reproduce this with internal testing? Great QA! Or skipping of intensive QA because of deadline?

 

[pat500000]

Total recall.

 

[BootsWalking]

The schadenfreude on this thread is more heartbreaking than the recall.

 

[Waxhead138]

What decision? In this case it is not a " right decision" .
They had no choice ...

Well that's sort of my point there....they did. (Not in your mind or mine, but companies don't always do what is right.) It would have had horrific results but they could have sat back, waited, doing cost / benefit analyses, and then acted only once people started getting burned or killed.

I agree that from a moral point of view they didn't have a choice. But from an evil profit driven point of view (not a view I support) they could have twiddled their thumbs a little while and hoped the issue would go away or stay extremely minimal.

 

[samcraig]

So it was not a mistake and Samsung could have done nothing in this case to prevent it?

Vote of confidence for future products by Samsung .

" sorry, 35 of our phones exploded in 2 weeks, just a small number compared to 2.5 million phones made btw, and before more phones will explode , we will issue a recall.
But we could have done nothing to prevent this.
In our defense, there are a lot of companies which also have life threatening issues with their products so we are not alone on this one . So we are not the only company that can' t guarantee your safety with a product.
Heck, since it has happen this first time, and we can' t do anything to prevent this, it could happen again".

If I follow your reasoning this should be samsungs press release.

And this is not how business and companies should work...

Pretty much their whole campaign/pr spin for their iPhone 4

LOL I don't care for credibility, couldn't care less. Clearly you crave attention, because only an egotistical maniac would save the link to a post from 2010 where he was mentioned. It's history and so is your credibility in this forum.

No - I didn't save it. I googled it right after you tried to undermine my post. You keep failing to simply admit you're wrong. And that's ok. Everyone reading and/or paying attention can see it now.