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Samsung Calls Note 7 Recall Cost to Company 'Heartbreaking'

I have no sympathy for Samsung.

I'm an iPhone user myself. But my formerly-Samsung using friends felt betrayed when Samsung took away the two main advantages they had: An SD card slot, and the removable battery.

Those were the BIGGEST advantages Samsung phones had over Apple, and they were dumb enough to get rid of them. One of my former Samsung-fan friends went LG, the other got an iPhone 6s.

Hell, a replaceable battery would have changed this from a device recall into a quick battery swap. Karma, I guess?

They reaped what they're sowing now.
 
The number is more than 35. Note 7s are blowing up everyday. Samsung did rush the Note 7 to market trying to undercut the IPhone 7. Like they did with the S7 undercutting LG phone. With their BOGO and give away's they got a leg up. Thought they could do that with Apple. They should not worry about Apple. Samsung can't compete with Apple. I consider the S7 and Note 7 mid tier phones anyway.
 
zorinlynx said:
I have no sympathy for Samsung.

I'm an iPhone user myself. But my formerly-Samsung using friends felt betrayed when Samsung took away the two main advantages they had: An SD card slot, and the removable battery.

Those were the BIGGEST advantages Samsung phones had over Apple, and they were dumb enough to get rid of them. One of my former Samsung-fan friends went LG, the other got an iPhone 6s.

Hell, a replaceable battery would have changed this from a device recall into a quick battery swap. Karma, I guess?

They reaped what they're sowing now.
Click to expand...

Who's asking anyone to have sympathy for a corporation?

Mudcat62 said:
The number is more than 35. Note 7s are blowing up everyday. Samsung did rush the Note 7 to market trying to undercut the IPhone 7. Like they did with the S7 undercutting LG phone. With their BOGO and give away's they got a leg up. Thought they could do that with Apple. They should not worry about Apple. Samsung can't compete with Apple. I consider the S7 and Note 7 mid tier phones anyway.
Click to expand...

"blowing up" - hyperbole. the S7 and Note 7 are mid-tier phones? Only in your universe.
 
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samcraig said:
It's very unfortunate for Samsung - but I give credit to them acting swiftly and responsibly. They didn't ignore the issue or insist there wasn't a problem. Karma might be a bitch, but Apple could learn something from this.
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Sounds like you're still bitter from Steve Jobs sending you that email about holding your iPhone 4 wrong during antennagate.

This situation is not even in the same league and Apple has absolutely nothing to learn from this situation.
 
mi7chy said:
Even the 2012 Note II trumps the current and probably the next iPhone.
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MUE1QyD.jpg


your bias is showing
 
Despite the issue being very very small they chose to recall, thats a massive kudos to samsung! Hopefully they'll think again before putting timing before product quality assurance. I'd actually prefer a samsung launch around the same time as the iPhone rather than before it.

Apple seems to have very odd cycles on products presumably for the very same reasons.

Would it not be better to forge your own path next time samsung? Even though they are still taking apples design cues they're finally making phones that are genuinely good in their own way, with their own features. The note 7 is the best hardware on the market right now it's a shame.
 
I remember when I had to get a replacement battery for my 12" Powerbook because some of them were exploding. But I guess there weren't as many 12" Powerbooks out there as Note 7's.
 
We can bash Samsung all day but as consumers, we should wish the competition continues in the smartphone market.
 
This is a billion dollar blunder and is happening at the worst possible time for Samsung.

That said the Note 7 still has my interest and if the iPhone fails to impress tomorrow I'll probably end up switching over before the end of the month.
 
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Technarchy said:
This is a billion dollar blunder and is happening at the worst possible time for Samsung.

That said the Note 7 still has my interest and if the iPhone fails to impress tomorrow I'll probably end up switching over before the end of the month.
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I picked one up a few day after launch... fantastic device.
Still has a bit of that TouchWiz lag from time to time, but still performed better than my 6 Plus.
I returned it to AT&T and they gave me an S7 Edge as a loaner until the new ones come in.
I'll see what Apple throws out there, but so far the rumors aren't inspiring me.
 
ValO said:
Again not life threatening issues.
If we are talking qc, what about the scratched edge 6 screens, it was definitely an issue, never fixed , what about memory leaks and battery life issues on the s6? What about the wrong way to insert the stylus in the note 6? Google it and you' ll find a trillion hits or something like that.
Never fixed!
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And then you have Samsung doing something like this to a customer who had a S4 catch on fire: http://www.neowin.net/news/samsung-tries-to-silence-user-whose-s4-caught-fire-it-doesnt-go-over-well
 
All companies stumble here and there. It's part of the process. Apple has had some blunders in the past too but I guess fanboys are forgetting those.


James
 
alexgowers said:
Despite the issue being very very small they chose to recall, thats a massive kudos to samsung!
Click to expand...

Not sure why people continue to think this is a situation where Samsung deserves praise. Now if Samsung had found this issue during the release and announced that they were stopping shipments of the phone due to a potential safety risk, then maybe I can see that being a situation to praise. This was a life threatening safety issue. This matter is probably not done for Samsung no matter how quickly they acted. Having only been released a few weeks ago this shows that Samsung has cut corners on their proper testing before releasing the phone. I doubt this would have been restricted to a small amount of phones.
 
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