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Samsung Calls Note 7 Recall Cost to Company 'Heartbreaking'
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While @samcraig is completely 100% correct in the fact that we can't PROVE that this is resultant from a rush to market.... it does paint another stroke in a broader picture.
Remember that it was literally only weeks ago that they had issues surrounding their waterproof claim on the S7 being false. And that WAS repeatable on unit after unit. We don't quite realize the depth/breadth of this yet.
I pray that the recall works & nobody loses their life or home.
I do believe that ANY company would have responded at least as fast, and am certain that if Apple, for example- had this happen to them; the recall would've been near instantaneous. Altruism or business sense- you can't let people's lives remain in danger from your products. As big as Apple is- being sued by injured people out of a potential batch as large as 800,000 could WRECK them.
Samsung did the sensical thing here and, God willing, will not have lasting damage from letting it go & perhaps someone losing their life.
Yes, pretty much of course.
You stated earlier you did not compare the life threatening mistake by samsung with the cosmetic or technical faults by apple (far from life threatening).
Now you did and you have done this the whole time.
So about you going into politics,:
how about building a wall between the us border and another country and having the other country pay for it?
Great idea! You could pull it off, you have the skills!
Your logic is circuitous. I am not comparing severity. But when you present a mock presentation of how it would play out in the media, I can certainly refer back to how Apple responded to their PR spin on an issue. Here's the difference though. Apple actually created that spin. Samsung, to date, hasn't created any spin. Have they? Have they tried to minimize the importance? No. They've responded responsibly. As they should. Maybe you could try not creating a fiction vs non-fiction example?
First with what? The Note 7 already does stuff and/or has features even the iPhone 8 won't have.
In your opinion:
Features of Note 7 - Explodes
Disappointments of iPhone 8 - Does not explode.
While I am in no way condoning goading you, nor will I stoop to compare you to Trump... lol.
(It really is possible to keep a disagreement CIVIL, people!)
I will say this:
I strongly believe that severity DOES play into this!!!
So, a $1-5 billion dollar loss for a recall & also a huge blemish on your name... that is nothing to take lightly! I firmly believe that if faced with that decision with regards to a minor engineering issue that can conceivably cause dropped calls on a phone, if it's already at only one or two bars, and only if it's held in a specific way, and this is true of all other phones manufactured at the time as well.... well, I think I'd choose NOT to bear that expense & issue a recall over this non life-threatening issue. I'd probably show people that it's true on other phones & nobody ever even noticed; showing that it can't be all that serious... & if people kept squawking- I guess I'd offer them all a free case, then spend extra attention to the issue on the next iteration!
However, if the issue did NOT have to include a completely reengineered product, could be fixed as simply as replacement with one of the 70% "known good" stock, and WAS life-threatening.... well, I'd issue the recall!
I believe that BOTH companies would react similar in both cases.
Samsung admitted that this financial hit is "heartbreaking". Obviously, they would NOT have bore it over a signal attenuation issue. That just stands to reason.
I believe that's why you're getting such vicious blowback... these two scenarios are so incomparable that the company reaction to them is also incomparable.
of course they didn' t spin it. They couldn't . 35 of these things blew up and people have almost been hurt of would get hurt if they didn' t act. These batteries were in 30% of their phones. How could they spin that for gods sake!
They could not, so they had to act because they made a life threatening mistake. And you think that is great from Samsung? It is normal, that is all...
And I am not going into the qc issues that Samsung also has and has not dealt with, there are plenty the last years. Because that is not the issue here.
I won' t compare quality or technical issues with exploding life threatening phones that is of a complete different level, not life threatening...
Care to prove who you call haters wrong?
I didn't think so.
All the evidence: Shoddy QA, poor product quality, timing of release, just before an Apple keynote all show that this Samsung phone was rushed to ther market. It's a simple case of not doing enough QA on the puoduct so it could meat the too early release deadline (before the Apple keynote). The lack of enough QA is why samsung is in this mess now.
[doublepost=1473175951][/doublepost]Samsung's responce to this.
"We did not release our phones too early. Apple had it's keynote too early."
Bowing out of this. I've been pretty clear that the scenarios are different. Apparently some took offense to the fact that I suggested Apple was condescending on a less severe scenario. I would hope/think Apple would response as quickly in the same scenario. But we only have speculation there. We have a fact in front of us with Samsung. I would like to think that this issue caught Samsung unfortunately by surprise and that the product wasn't released with some bean counter telling them they would likely be OK. I don't think it's appropriate to start bringing in comments about Samsung copying apple and/or rushing something to market as if their release date had changed at all. Unless someone wants to furnish evidence to the contrary - it just comes off as more anti-samsung ranting.
[doublepost=1473175991][/doublepost]
No - that's not there response. This is exactly the type of comment I'm referring to.
It's amazing how religious people are regarding smartphone brands.
I not fond of Samsung, but I don't see a need to crow about it, or think they need any defending.
They wanted to increase profitability by insourcing batteries - increasing profits is the goal of every company, Apple just being the one people like to hate for doing this. It turned out very badly for Samsung and they're handling it the best they can. They did what was needed, but the simple truth is that they could have done it better by ensuring better QA as part of their insourcing strategy. Exploding batteries is far more serious than bending phones or cellular connectivity issues.
There's really nothing more to it. Why do people need to bring in whether or not the Note 7 is better than the upcoming iPhone 7/7+? If you think about it, it's largely irrelevant to the meat of the article.
I not fond of Samsung, but I don't see a need to crow about it, or think they need any defending.
They wanted to increase profitability by insourcing batteries - increasing profits is the goal of every company, Apple just being the one people like to hate for doing this. It turned out very badly for Samsung and they're handling it the best they can. They did what was needed, but the simple truth is that they could have done it better by ensuring better QA as part of their insourcing strategy. Exploding batteries is far more serious than bending phones or cellular connectivity issues.
There's really nothing more to it. Why do people need to bring in whether or not the Note 7 is better than the upcoming iPhone 7/7+? If you think about it, it's largely irrelevant to the meat of the article.
"Heartbreaking", the nice way of putting the famous yelling Hitler scene from Downfall. You know that's what happened.
Do a Google search for "Apple charger recall". Getting shocked is right up there with catching on fire. Time to stop making Apple out to be recall free over safety issues. The problem with Apple is how long they take to identify such issues.
And I don't mean any disrespect for Samsung as it can happen to anyone. I was surprised at how serious it must be that they had to halt production and recall everything. Maybe I read that wrong? You see that in food recalls or dangerous car failures.
They are doing the right thing be recalling so quickly and that hurts.
Exactly! If this happened with the Galaxy S7 I could see it. If anything more people will end up buying a Galaxy S8 because it should be a major update.
Samesong is so 2010. In 2016 we have Bang!azi.
On a different note (no pun), I'd be sorely disappointed if Apple chose to mock Samsung for this on Sept 7, like Samsung would surely do in a similar situation.
[doublepost=1473177239][/doublepost]
Get your ass to Mars! Or, better yet, to the dilithium mines of Rura Penthe. Who knows, dilithium may be less volatile than lithium...
Remember all the bending iPhone 6 when it was released? This is really, really quiet now. It seems to have stopped, without anything Apple has done about it. There will be idiots who damage things intentionally and claim they found a big disaster, and then there will be others copying them.
When I saw that first burnt Samsung phone I fully expected that something similar had happened there. From the actual news we've seen we cannot actually decide if this is an awful security problem, or some idiot setting fire on his phone. (I know that Samsung had problems with people taking their phones for a swim and then complaining about water damage).
We may never find out if Samsung lost tons of money due to a hoax, or because there is really a design problem that would make a significant number of phones catch fire.
I hadn't seen actual numbers before. 35 cases seems too much for a hoax, and also a serious number. Especially since we don't know if this happens only with brand new phones or with older ones as well (in the best case, there were 35 bad phones that burned immediately, and 2,499,965 phones that were absolutely fine). If Samsung planned to sell 50 million phones, that would have been 700 burning ones. And it makes a huge legal difference if you know that there is a problem or not.
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I'm pretty sure the TOUCH DISEASE I got from my iPhone 6 before upgrading to 6S will kill me in my sleep tonight.
If I'll survive it for a couple of weeks longer, I'll upgrade to iPhone 7 – you know, just to be sure.