Samsung Calls Note 7 Recall Cost to Company 'Heartbreaking'

[macs4nw]

It's very unfortunate for Samsung - but I give credit to them acting swiftly and responsibly.....

Lithium polymer batteries are notoriously prone to overheating and or explosion. This could just as well happen to LG, Sony or Apple, especially with the latter rumored to be looking for 20% lower component costs.

.....They didn't ignore the issue or insist there wasn't a problem. Karma might be a bitch, but Apple could learn something from this.

Like the unresponsive iPhone6 Touchscreen issue that Apple continues to avoid.

 

[Taz Mangus]

We can bash Samsung all day but as consumers, we should wish the competition continues in the smartphone market.

What I wish is for a company to be responsible enough to do proper safety testing of the product they sell to me.

 

[44267547]

Lithium polymer batteries are notoriously prone to overheating and or explosion. This could just as well happen to LG, Sony or Apple, especially with the latter rumored to be looking for 20% lower component costs.



Like the unresponsive iPhone6 Touchscreen issue that Apple continues to avoid.

How do you know Apple is avoiding the Touch issue? Did they say this directly that they were avoiding this? We don't know if Apple is responding in an appropriate manner or not. Unless you have a source saying otherwise?

 

[macs4nw]

How do you know Apple is avoiding the Touch issue? Did they say this directly that they were avoiding this? We don't know if Apple is responding in an appropriate manner or not. Unless you have a source saying otherwise?

If they had taken swift and appropriate action in that matter, there would not have been a class-action lawsuit.

 

[44267547]

If they had taken swift and appropriate action in that matter, there would not have been a class-action lawsuit.

Lawsuits are a dime a dozen to Apple. In respect to those who have been victim to the Touch disease, we don't if Apple is or has prepared a remedy.

 

[macs4nw]

Lawsuits are a dime a dozen to Apple. In respect to those who have been victim to the Touch disease, we don't if Apple is or has prepared a remedy.

This is 2014's iPhone6 we're talking about, not the current 6S released last year. Here is a quote from the lawsuit:

Quote: "Apple has long been aware of the defective iPhones. Yet, notwithstanding its longstanding knowledge of this design defect, Apple routinely has refused to repair the iPhones without charge when the defect manifests. Many other iPhone owners have communicated with Apple's employees and agents to request that Apple remedy and/or address the Touchscreen Defect and/or resultant damage at no expense. Apple has failed and/or refused to do so".

To me and most fair-minded people I think, it would appear Apple is indeed avoiding that particular issue.

 

[44267547]

This is 2014's iPhone6 we're talking about, not the current 6S released last year. Here is a quote from the lawsuit:

Quote: "Apple has long been aware of the defective iPhones. Yet, notwithstanding its longstanding knowledge of this design defect, Apple routinely has refused to repair the iPhones without charge when the defect manifests. Many other iPhone owners have communicated with Apple's employees and agents to request that Apple remedy and/or address the Touchscreen Defect and/or resultant damage at no expense. Apple has failed and/or refused to do so".

Right. I fully understand it's the iPhone 6 being the issue. But Apple has never acknowledged the issue, doesn't mean they won't respond at all. I can only imagine Apple's litigation team not responding to the issue, unless it's a similar to the Error 53 Lawsuit they encountered as well. I'm not defending Apple, but it's not their first time around the block per se.

 

[Sunny1990]

Right. I fully understand it's the iPhone 6 being the issue. But Apple has never acknowledged the issue, doesn't mean they won't respond at all. I can only imagine Apple's litigation team not responding to the issue, unless it's a similar to the Error 53 Lawsuit they encountered as well. I'm not defending Apple, but it's not their first time around the block per se.

This guy will only understand when we stop buying their products anymore

 

[mi7chy]

Although a recall is the right thing to do but it's much more expensive in terms of PR and monetary cost compared to sweeping it under the rug, dragging feet, settling a class action lawsuit and by then a lot of affected consumers have moved on to a different device so less of an incentive to participate in the class action. In a nutshell, recall is better for the consumer while settling class action lawsuit is better for the company/attorneys.

 

[Robert.Walter]

Yeah, like that whole exploding battery feature. Can your iPhone do that?

Repeat after me: "Extreme pocket warmer is a feature not a bug."
[doublepost=1473216464][/doublepost]

Couldn't have happened to a better company.

Joking aside, I've been waiting for something like this to happen. You see all these hacks of people's personal data from various other companies and it's only a matter of time before someone like Google or Facebook get dragged into it. On the hardware side of things going wrong I always knew it would be Samsung. They're too preoccupied with trying to beat the iPhone in any way they can, even to the point of rushing their product out the door first. It was always going to end in disaster one day. Why can't these manufacturers just keep to themselves, concentrate on their own products instead of someone else's and release the product when it's ready to ship, preferably without half baked gimmicky features and terrible software.

Oh well, Samsung will have to pay the price. Will they learn from this mistake? Maybe, but probably not.

"Hubristic striding goeth prior to the tumble."
[doublepost=1473216657][/doublepost]

If they had taken swift and appropriate action in that matter, there would not have been a class-action lawsuit.

With the numbers of units that get sold, there will always be a class action suit.

 

[Arran]

"Heartbroken" because a bunch of execs just lost their fat bonus?

 

[BriSpe]

Ohh tell me more about how Samsung is handling this issue swiftly and responsibly:

"
Samsung is running the recall on its own in cooperation with carrier partners. The Consumer Product Safety Commission (CPSC) is not involved, which makes the process a little murky. If you bought your phone from a carrier, you can call or go into a store to return it without incurring any fees. (Note: Some carrier reps are not properly informed about this, so make sure you can point to the press release Samsung has released.) If you purchased directly from Samsung, call the help number listed on the recall page.

It is not clear what will become of phones that were resold or imported. Because Samsung is doing all this proactively without the CPSC, there aren’t any rules about how to handle this. That makes buying the Note 7 from third-parties problematic. No official retail channels are still selling the Note 7 right now. More stock with new batteries will begin showing up this week, which is what Samsung will use to replace defective Note 7s. Some carriers are also offering the option of swapping for a Galaxy S7 or S7 Edge and getting a refund for the difference. If you see a Note 7 for sale on eBay or other reselling sites, don’t buy it. There’s no guarantee you’ll be able to swap it yourself and it’s guaranteed to be one of the recalled phones right now."

http://www.extremetech.com/mobile/2...o-know-about-the-samsung-galaxy-note-7-recall


There are a lot of people who aren't on tech sites and read about the recall program. It's f******' irresponsible to do it on your own with "help" from the carriers.

 

[vooke]

I'd rather Tim act as an adult and talk about his team's new (upcoming) iPhone rather than resort to playground etiquette.

He won't , as in it could easily be him. This is more about the likelihood of being in Samsung shoes than anything else

 

[gnasher729]

If they had taken swift and appropriate action in that matter, there would not have been a class-action lawsuit.

That's nonsense. Class-action lawsuits are created by lawyers who want to collect lawyer fees. Whether there is any actual case doesn't matter to them, and no customer ever sees any money.
[doublepost=1473235757][/doublepost]

What I wish is for a company to be responsible enough to do proper safety testing of the product they sell to me.

That's easier said than done. 35 phones on fire out of 2.5 million seems a lot (and it is a lot), but you'd have to test an awful big number of phones to find that kind of defect (over 100,000 if you are unlucky). And you may have a design defect, where each single phone has a tiny but too large likelihood to go up in flames; that should have been detected in the design - or you could have 35 out of 2.5 million phones that were built badly, and the rest is absolutely fine, then even the strictest testing of the other 2,499,965 phones wouldn't have found the slightest fault because there wasn't one.

You might have a situation where an employee building the phones after doing it for weeks finds a shortcut where not exactly following instructions saves them ten seconds time on each phone. And all the phones built before that time, and all the phones built by everyone else, are again perfectly fine and no testing could find it.

A few years ago the whole laptop industry had problems with batteries that were built badly, and literally the only way to find whether a battery was good or bad was to use it for a year or two and see if it fails.

 

[BeefCake 15]

After I got out all the jokes about this that were "burning me"....I do feel really bad as this is a huge flop that would cost a fortune in reputation more than money.

 

[samcraig]

"Heartbroken" because a bunch of execs just lost their fat bonus?

Or perhaps it's as simple as they are heartbroken that something they put time and resources into has this failure and it upsets them. I know if I worked on something for a year or more and was very proud of that accomplishment and then a few weeks after it was "released" it was deemed dangerous - I'd be heartbroken too.

 

[alexgowers]

Not sure why people continue to think this is a situation where Samsung deserves praise. Now if Samsung had found this issue during the release and announced that they were stopping shipments of the phone due to a potential safety risk, then maybe I can see that being a situation to praise. This was a life threatening safety issue. This matter is probably not done for Samsung no matter how quickly they acted. Having only been released a few weeks ago this shows that Samsung has cut corners on their proper testing before releasing the phone. I doubt this would have been restricted to a small amount of phones.

It is worthy of praise, there are only a few dozen reports and well below the failure rate of other devices. They took a massive loss despite it being a 3rd party issue, they could have just replaced them or recalled the affected devices. Sure they cut corners but most manufacturers don't care enough or can't take the hit on profits.

 

[charlituna]

I personally don't care that much about another Samsung news.

I too was wondering what this has to do with Apple. Just because it's a competitive company doesn't mean it needs to be posted here

 

[Kobayagi]

In your opinion:

Features of Note 7 - Explodes

Disappointments of iPhone 8 - Does not explode.

Yeah, like that whole exploding battery feature. Can your iPhone do that?

Good point mates, got me there but I meant as being waterproof, wireless charing and all that stuff. They are all good things I wished iPhones had.

All I'm trying to do is give credit where it's due. Because I like iPhones more doesn't mean I find Samsung's complete ****. They both have great things about them and both have points of improvement.

 

[Arran]

Or perhaps it's as simple as they are heartbroken that something they put time and resources into has this failure and it upsets them. I know if I worked on something for a year or more and was very proud of that accomplishment and then a few weeks after it was "released" it was deemed dangerous - I'd be heartbroken too.

No. I'd be mad at myself for messing up. Then I'd be super-busy fixing it.

"Heartbroken" is for when your puppy dies of a congenital disease: There was nothing you could have done to prevent it, and nothing you can do now to fix it.

 

[555gallardo]

It's an excuse! It has served you for 2 years so you are out of warranty first, second as someone else said " are you comparing life threatening issue to such issue?"

Not out of warranty in Europe. Especially when it happens a few days before the warranty ends.

 

[Osamede]

Apple's been quite condescending to their customers when it comes to issues with their products.

I just find it rather amusing that one company gets a free pass and the other condemned for acting swiftly. Should they have? Yes. Is it life threatening - potentially. Samsung is doing the right thing. How anyone can bash them for it is amazing.

The post went over your head. Samsiung didnt do what it was supposed to do in the first place. Thus the need for recovery.

 

[samcraig]

The post went over your head. Samsiung didnt do what it was supposed to do in the first place. Thus the need for recovery.

What went over my head? Nothing.

 

[Osamede]

Just saying the point didnt go over your head, doesnt magically make that fact vanish, as it is black and white in the thread above....

 

[FFR]

The note 7 is now banned from being used or charged in flights by three Australian airlines