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And he was absolutely right.

There were people who tried to make phone calls, and they made phone calls. And there were people who tried to prove that you could disable phone calls by holding the phone in a certain way, and they succeeded as well. My Nokia phone that I owned at about that time said described in the user manual that you could stop it from working if you held the phone in a certain way...
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It's an excuse! It has served you for 2 years so you are out of warranty first, second as someone else said " are you comparing life threatening issue to such issue?"

"Out of warranty" doesn't matter if a product isn't safe. As an example, Apple had to replace 6 year old iPods in Korea that could catch fire. Now since 6 years is far out of warranty, and you have no right to expect that an iPod _works_ after that time, they didn't have to replace any that didn't work, but they had to and did replace six year old iPods as long as they were still working. I bet many Koreans exchanged iPods that were gathering dust in the back of a drawer while still working.
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Remember that it was literally only weeks ago that they had issues surrounding their waterproof claim on the S7 being false. And that WAS repeatable on unit after unit. We don't quite realize the depth/breadth of this yet.

I really, really hope that Apple learned from that and is very, very careful with their claims of waterproofness. So if people drop their phones into the toilet (as they do) and it is still working afterwards, good for them, but no replacement if it is damaged. In the end, a phone will never be 100% water proof, and only an idiot would try if it is. Samsung played right into the hands of these idiots.
 
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It is funny. I'm a note 7 use but don't care if Samsung sells boat loads of them or if they are profitable. If Samsung goes out of business next year, I can easily switch to another Android device when I upgrade and not have my paid apps be useless.

Why do a lot of iPhone users care if Samsung is profitable or not?
 
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It is funny. I'm a note 7 use but don't care if Samsung sells boat loads of them or if they are profitable. If Samsung goes out of business next year, I can easily switch to another Android device when I upgrade and not have my paid apps be useless.

Why do a lot of iPhone users care if Samsung is profitable or not?

Just make sure your smoke detectors are working... and enjoy the Note 7!
 
And he was absolutely right.

There were people who tried to make phone calls, and they made phone calls. And there were people who tried to prove that you could disable phone calls by holding the phone in a certain way, and they succeeded as well. My Nokia phone that I owned at about that time said described in the user manual that you could stop it from working if you held the phone in a certain way...
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Being right and being condescending aren't mutually exclusive. And I don't want to derail the thread topic - but Apple's handling of the issue was pure spin. They threw other manufacturers under the bus for their design issue. Which they made a point to say they corrected in future products. They also blamed some algorithm they used to determine signal strength - which has no bearing on actual signal strength - but just how it was displayed. Something they had previous altered earlier in time because they were criticized for weak(er) radios/# of bars iPhones showed. In other words - they had an issue, created something to smokescreen it, then later claimed their smokescreen was the issue. Brilliant! And for the most part - they got away with it. If there was no design flaw, why was it "fixed" in later versions? It wasn't just that other phones could replicate the issue.
 
Bowing out of this. I've been pretty clear that the scenarios are different. Apparently some took offense to the fact that I suggested Apple was condescending on a less severe scenario. I would hope/think Apple would response as quickly in the same scenario. But we only have speculation there. We have a fact in front of us with Samsung. I would like to think that this issue caught Samsung unfortunately by surprise and that the product wasn't released with some bean counter telling them they would likely be OK. I don't think it's appropriate to start bringing in comments about Samsung copying apple and/or rushing something to market as if their release date had changed at all. Unless someone wants to furnish evidence to the contrary - it just comes off as more anti-samsung ranting.
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No - that's not there response. This is exactly the type of comment I'm referring to.
The first comment there I said was 100% facts.
The end comment I made there about samsung's responce was satire. Hard to express that over the internet but one would have thought that what I said was obviously satire in that second post there (of the merged two you comemnted on). But you missed that obviously.
 
And I don't mean any disrespect for Samsung as it can happen to anyone. I was surprised at how serious it must be that they had to halt production and recall everything. Maybe I read that wrong? You see that in food recalls or dangerous car failures.

They are doing the right thing be recalling so quickly and that hurts.


Look at what happened to that Star Trek actor. His Jeep Cherokee was under the very same recall that killed him. That recall dealt with not knowing if the gearshift level was in park, user error based on a bad design.
 
I really, really hope that Apple learned from that and is very, very careful with their claims of waterproofness. So if people drop their phones into the toilet (as they do) and it is still working afterwards, good for them, but no replacement if it is damaged. In the end, a phone will never be 100% water proof, and only an idiot would try if it is. Samsung played right into the hands of these idiots.

I think they will handle it EXACTLY like they did with the Apple Watch....
Under promise/over deliver. Remember they only said it was ok to wash your hands- but recommended against showering and/or swimming with it on.
However, CEO Tim Cook stated openly that he wore his in the shower & we've heard nothing but good stories about the water resistance.... it was an excellent play- the downplay. =)
 
They wanted to increase profitability by insourcing batteries - increasing profits is the goal of every company, Apple just being the one people like to hate for doing this. It turned out very badly for Samsung and they're handling it the best they can. They did what was needed, but the simple truth is that they could have done it better by ensuring better QA as part of their insourcing strategy. Exploding batteries is far more serious than bending phones or cellular connectivity issues.

The point that some people are missing, is that they're all test failures, whether it was the antenna, cellular power output, display chips, case, charger or battery.

Each case is an example of a company not testing enough devices, or long enough, with and without cases or in pockets, perhaps without testers being allowed to share what they though was a one-off glitch, etc.

Yes, the severity of the failure is different for each situation, but that's a different issue, and often more related to bad luck (or bad karma).

Do a Google search for "Apple charger recall". Getting shocked is right up there with catching on fire. Time to stop making Apple out to be recall free over safety issues. The problem with Apple is how long they take to identify such issues.

This. It's not possible to predict absolutely that Apple would take responsibility for dangerous products in a similar prompt manner, because history has already proven otherwise.

It took years of class action lawsuits for Apple to finally settle over fire hazard iBook / MacBook adapters, and then just a few years later, to settle over frayed MagSafe connectors.

"Apple was hit with a class-action lawsuit related to its T-shaped MagSafe power adapters in 2009, asserting that the faulty connectors could trigger sparks and become a potential fire hazard."

"Another suit was filed a year ago claiming that Apple's "dangerous" MagSafe included with a 2007 MacBook Pro caused a major fire at a Connecticut home.
" - AppleInsider, 2011

And before that one, Apple had settled in 2008 over another class action about 2.3 million iBook/Macbook adapters which had been sparking and even melting since 2001. Moreover, they settled while still refusing to admit fault.
 
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On the humorous (?) side - is at least if the Note 7 catches fire, you can quickly submerge it in water and it should work fine ;)
 
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The president of Samsung has confessed that recalling 2.5 million of its Galaxy Note 7 smartphones will cost the company a "heartbreaking amount".

According to Bloomberg, the comment came on Friday when the head of Samsung's mobile business Koh Dong-Jin was asked by reporters about the financial impact of having to recall the phones, following the discovery of a defect in the batteries that caused some handsets to explode while charging.

applevsamsung-800x259.jpg

Some analysts forecast that the scale of the recall will cost Samsung anything between $1 billion and $5 billion in revenue. Given that Samsung's projected net income is $20.6 billion this year, the firm will undoubtedly absorb the loss. But Dong-Jin's comment could just as easily refer to the cost to the company's manufacturing reputation in its rush to beat Apple's iPhone 7 to market.

In Samsung's haste to beat Cupertino to launch, beginning last year the South Korean firm had brought forward the release of its Galaxy S and Galaxy Note series models by roughly a month. The move was initially deemed a success after it helped Samsung report on its best profit in more than two years, but the strains on its supply chain appear to have backfired disastrously.

"Samsung might have over-exerted itself trying to pre-empt Apple, since everybody knows the iPhones launch in September," said Chang Sea-Jin, business professor at Korea Advanced Institute of Science and Technology and author of Sony vs. Samsung, a history of the electronics giants.

Speaking to Reuters, Sea-Jin called the recall "an unfortunate event; it feels like Samsung rushed a bit, and it's possible that this led to suppliers also being hurried."

Samsung said in a statement to Reuters that it conducts "extensive preparation" for its products and will release them to the market "only after proper completion of the development process".

However, many view the recall as a gift for Apple, which is currently dealing with depressed phone sales and relatively lukewarm anticipation for this year's devices as analysts speculate the company is holding back its most impressive upgrades for 2017.

Indeed, since news emerged of Samsung's mass battery defect, Apple has alerted iPhone parts suppliers to increase production rates, suggesting the company is confident of a late surge in sales of its latest flagship smartphones.

"The time advantage that [Samsung] had on the iPhone, that's evaporated now," said Bryan Ma, an analyst at IDC in Singapore. "It'll hit them this quarter obviously, but if it's something they immediately address and immediately turn around, then there won't be a long-term impact."

With Apple said to be overhauling its mobile design for a tenth anniversary "iPhone 8", and Samsung clearly keen to bounce back and impress after its latest troubles, everything points to 2017 being potentially one of the most ultra-competitive years the smartphone industry has ever seen.

Article Link: Samsung Calls Note 7 Recall Cost to Company 'Heartbreaking'
 
Fair play to Samsung for taking customer safety seriously, regardless of the costs.

Given the same situation, Apple would have denied there was a problem, then blamed the customers for the fires, then quietly replace the damaged units hoping the problem would simply go away.
 
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Do a Google search for "Apple charger recall". Getting shocked is right up there with catching on fire. Time to stop making Apple out to be recall free over safety issues. The problem with Apple is how long they take to identify such issues.

I'm not sure if you mean to agree with me or what. I pointed out that Apple has been doing recalls all along so they don't have something in particular to learn from Samsung here, which is what the other poster confusedly suggested.

Also, I'm not sure what makes you conclude Apple takes too long.
 
I'm not sure if you mean to agree with me or what. I pointed out that Apple has been doing recalls all along so they don't have something in particular to learn from Samsung here, which is what the other poster confusedly suggested.

Also, I'm not sure what makes you conclude Apple takes too long.

History has proven that Apple takes a long time to respond. Also - Apple has rarely called their "programs" recalls.
 
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Just make sure your smoke detectors are working... and enjoy the Note 7!

I don't think many note 7 are going to explode from now on because Samsung has said they will exchange them. Unless you are implying even the "fixed" ones have a high chance of exploding.

Samsung hasn't blamed the user or said it is from unauthorized use of no name chargers, nor has Samsung denied the problem. All things Apple does. People can argue about how Apple problems don't lead to explosions but those are the standard M.O. of Apple ... Blame the user and deny the problem and let them make an appointment to play Apple lottery with the geniuses.
 
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I think Samsung is not thinking in terms of how much this will cost them ultimately, it's the catastrophic hit to their flagship Note 7, and with the timing being the worst part of all.
 
I recall someone saying....

"Want to know what else it comes with?" He asked. "An audio jack. I'm just saying," he added with a smirk as the audience laughed.

And Tim should respond with
"Want to know what else?" "Our phones are currently in store and never been recalled, I'm just saying!"

I'd rather Tim act as an adult and talk about his team's new (upcoming) iPhone rather than resort to playground etiquette.
 
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Even though I use apple products (except the iPhone), this made me sad.

But at least, points to the Samsung's fairly quick reaction when compared to Apple's silentness over Touch Disease.


One is dangerous; the other isn't. One has liability due to potentially reduced use of the product; the other has liability due to potential bodily harm. Only one is a ticking time bomb.
 
Couldn't have happened to a better company.

Joking aside, I've been waiting for something like this to happen. You see all these hacks of people's personal data from various other companies and it's only a matter of time before someone like Google or Facebook get dragged into it. On the hardware side of things going wrong I always knew it would be Samsung. They're too preoccupied with trying to beat the iPhone in any way they can, even to the point of rushing their product out the door first. It was always going to end in disaster one day. Why can't these manufacturers just keep to themselves, concentrate on their own products instead of someone else's and release the product when it's ready to ship, preferably without half baked gimmicky features and terrible software.

Oh well, Samsung will have to pay the price. Will they learn from this mistake? Maybe, but probably not.

If they continue to focus on making a good product, they will gain a solid user base. If they think they need to release before iPhone just to get sales, perhaps they need to look at their own product. Focusing so much on undercutting Apple really comes off as beta and 2nd place. Considering the rave reviews of the Galaxy 7 line this year, they don't need to worry so much about Apple and let the product speak for itself.
 
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