Samsung Offers Note 7 Recall Customers $100 in Credit to Stay Loyal

[melendezest]

For me the saddest part about this is that there really is no replacement out there for the Note7. The Note series are truly unique devices, and the 7 was what the Note5 was supposed to be.

Now you have to choose between iPhone and the S7 and S7 Edge for a YEAR, at least. Given that I treat my phone purchases like PCs (I keep them far longer than 2 years), I just will have to wait before I invest in another device.

 

[GeneralChang]

Hmm... That might be enough to keep me. But with so many interesting phones out from other manufacturers, and having just come from a phone that had a higher-than-comfortable chance of spontaneously combusting... it still probably wouldn't work.

 

[MrX8503]

For me the saddest part about this is that there really is no replacement out there for the Note7. The Note series are truly unique devices, and the 7 was what the Note5 was supposed to be.

Now you have to choose between iPhone and the S7 and S7 Edge for a YEAR, at least. Given that I treat my phone purchases like PCs (I keep them far longer than 2 years), I just will have to wait before I invest in another device.

I'm surprised you're an Android user if you hang on to devices for more than 2 years.

 

[44267547]

Apple need to step up and offer double off whatever Samsung offers. But they won't, they're too greedy.

Why would Apple need to offer anything? For what purpose? It's Samsung's failure, not Apple's. Your statement reflects nothing more than to disparage against Apple, which has no pertinence to the article.

 

[apolloa]

Any device or accessory is capable of failure. However the Note 7 is a classic case of a botched launch and clueless management. The CPSC criticized them for the initial recall (for not notifying them as required by law), and then it's obvious they jumped to conclusions about the cause and botched the re-release. They were lucky no one was killed. At least 96 devices failed out of 2.5 million in less than 2 months. That's 2 orders of magnitude higher than the normal failure rate.

A botched launch? Thousands pre-orders and over 2 million sold, you have a very screwed idea of a botched launch. And clueless management, that's your blindsided opinion. Considering the millions and millions and millions of phones Samsung happily sells each year, I think we can all agree the management know EXACTLY what they are doing and don't 'botch' anything. In fact they have way above and beyond what they needed to.
They no doubt felt they knew what the issue was, trouble is only a tiny tiny amount of replacement handsets had any problems so it most likely is hard to investigate what happened and it will take them a while to work out the causes if any, or if the replacements were indeed safe.

You managed to pack a serious amount of hyperbole into this post. Well done.

Considering the comments I've read from people on here over the years, no I did not and I've seen similar comments made before by others because of the depth of apologising that goes on.......

I guess you did not actually READ the article, which CLEARLY states (all emphasis mine):

Jonathan Fuguet, of Bureau Veritas Laboratories, who was employed to investigate by Royal Berkshire Fire and Rescue Service, confirmed the overheating of the iPhone battery had caused the fire because the device was on the bed covers and the heat was unable to circulate freely.

"It is like putting it into a fire but much slower," Mr Fuguet said.​

This would have happened with any similar device.

What a brilliant attempt at deflection, you obviously are attempting with your red highlight to divert away from the bleeding obvious which is:

confirmed the overheating of the iPhone battery

Did the fire brigade state the iPhone overheated because it was on the sheets, no, they stated the iPhone overheated on its own and caused the fire because it was on the bed ergo it caused the fire because the phone itself overheated, it wouldn't matter where it was the battery was overheating.
Pretty obvious you didn't read the article either.

What you should of done is google for other stories on that incident which give a different report:

http://www.andhrawishesh.com/378-te...90-overheating-of-an-iphone-killed-a-man.html

I retract my comment because apparently Apple say to keep the phone BELOW 35 degrees C when charging and to not cover it when charging, no idea where they state that but there you go. But the phone was either under the pillows or the bed sheets depending on what report you read..

 

[phpmaven]

Then you should throw away your Apple products too. Apple has been through worse cases of fire prone devices. And unlike Samsung, Apple denied that problems existed until after class action suits were already kicking their butt.

What class action lawsuit ever kicked Apple butt?

 

[amirite]

What is Apple going to do with these phones? Have you considered why other companies aren't doing trade-ins? Perhaps because they... explode?

Recycle like they do with other phones? It'd be great PR.

 

[kamalds]

Mmm... so jealous of lag, bloatware, and exploding devices. Boy, I wish my iPhone could do all that.

Well I wish my iPhone had wifi transfer, Bluetooth transfer and MTP data transfer. I use a cheap android phone for those things

 

[WiseAJ]

I never bought a Note 7 and really never intended on buying one. I do own 2 S7 Edge phones, a Note 5, Note 4 and a Note Edge. My next phone will be the S8.

For most people, this didn't hurt their future plans with Samsung and it shouldn't.

I also have had every iPhone except for the 5, 6 and 7. I bought the 5S, 6S and 6S+.

I hope that S8 doesn't explode too. Might want to wait a few weeks after it is released to be sure.

 

[fitshaced]

Still $100.

Can't stick it in the bank and make interest from it.

 

[flyinmac]

What class action lawsuit ever kicked Apple butt?

It took class action suits to get Apple to acknowledge and repair defects they swept under the rug numerous times.

If you haven't been in the community since the G4 days and watched the evolution to Intel, the evolution of the iPods, etc. then perhaps you've missed a bit of history. Or perhaps you've got selective memory.

Some examples have already been previously presented in this thread. Though the fanboys pretend that it didn't happen.

Missing from those examples are incidents involving 3 generations of the iMac G5.

I was one of the (un)lucky ones who got the G5 iMac which had bad capacitors, fan issues, and smoking / burning power supplies.

Apple denied that the machine had any problems for several years. The community had already identified swelling capacitors within a month of the machine's release. Apple played stupid, and pretended the problem didn't exist until a much later class action suit forced them to repair all of the iMac G5 machines.

Naturally, having had my machine suffer from the swollen capacitors, fan failure, and a power supply fire, it was in the landfill by the time the class action suit won, and forced Apple to actually admit that the design was defective.

Apple insisted the whole time that the machine had no defects. And therefore denied repairs to the machine.

So yeah, class action suits have several times forced Apple to go back and repair machines with dangerous manufacturing defects.

Unfortunately, I had given up fighting with Apple on my machine. And it was already in the landfill by the time the class action suit forced Apple to repair them.

 

[kdarling]

Can't stick it in the bank and make interest from it.

True for purchase credit on its own.

However, if you use the credit to buy another Samsung, you can leave the $100 you saved in the bank and make interest from it

 

[fitshaced]

True for purchase credit on its own.

However, if you use the credit to buy another Samsung, you can leave the $100 you saved in the bank and make interest from it

If you're intention before the credit was to spend that money on a Samsung product. This gift is to encourage you to keep spending your money with Samsung. They expect people are turning away to other devices. So, if you were intending to spending it with them anyway, the gift to you serves them no purpose. That's neither here nor there though. It is a gift and it is more than you had before the gift, but it's definitely not $100.

 

[davester]

Why? They can't even get enough 7 Plus in stores for consumers willing to pay full price for them.

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No Samsung products ever. You couldn't give me one of their phones.

What about that display panel you're looking at right now... ?

 

[macgeek88]

I'm surprised how many of the people I know that had a note 7 traded for another Samsung phone ... I get that they stick with Android, but I wouldn't trust Samsung anymore... and my trust couldn't be bought for $100.

Agreed.

I highly recommend the iPhone 7 Plus for those who need to find a phone to replace the Note 7. It's a fantastic phone and I think people should go to that or if you absolutely must stay with Android, the upcoming Pixel. For me Samsung's phones were and still always a laggy mess. I don't get the love.

 

[pika2000]

Well I wish my iPhone had wifi transfer, Bluetooth transfer and MTP data transfer. I use a cheap android phone for those things

Not sure why these are still issues. I can transfer files to and from my iPhone without wires already via many different methods, and all of them are more intuitive then trying to setup bluetooth pairing. Heck, I have Android and never even use slow bluetooth transfer nor MTP.
[doublepost=1476403146][/doublepost]

Hmm... That might be enough to keep me. But with so many interesting phones out from other manufacturers, and having just come from a phone that had a higher-than-comfortable chance of spontaneously combusting... it still probably wouldn't work.

Not really. Samsung has reached brand recognition. People are buying Samsung because it's Samsung. The Note series has become status symbol. Since this one is discontinued, people simply just get the next most expensive Samsung phone, the S7 edge.
It takes more than this to crumble the brand. Now, if the problem hits the Galaxy S series, then Samsung will have an even bigger problem.

I mean I saw it in Asia. Unlike US/Europe, Asian countries don't have strong consumer protection laws. Despite being treated poorly, people are still willing to stick with Samsung. It's the power of the brand.

 

[4jasontv]

Maybe for those who haven't had an incident and just want a new phone, but for those with an incident, they should receive full credit back plus an extra $100 to apologize.

Isn't that what they got? I mean I read it as trade in your phone, for any phone, and get an extra $100 credit towards something else. Even if they only got what they paid wasn't it the most expensive device they sold?

 

[-BigMac-]

Well I wish my iPhone had wifi transfer, Bluetooth transfer and MTP data transfer. I use a cheap android phone for those things

Wifi/bluetooth transfer.. Do you mean Airdrop? Things been around for a couple years..?

 

[BvizioN]

$100 credit. Big difference.

I don't get this. Isn't Note 7 around $100 more expensive then other galaxy model (like galaxy 7 edge)?
If so, I don't see what the deal is. They are just getting their money back, no?

 

[-BigMac-]

I don't get this. Isn't Note 7 around $100 more expensive then other galaxy model (like galaxy 7 edge)?
If so, I don't see what the deal is. They are just getting their money back, no?

lol nah bruv. they get the refund and then the credit on top of that xo

 

[BvizioN]

lol nah bruv. they get the refund and then the credit on top of that xo

Ah, got it. That's actually nice. Can't see Note 7 owners not getting advantage of that.

 

[-BigMac-]

Ah, got it. That's actually nice. Can't see Note 7 owners not getting advantage of that.

gott ado something to keep their customers after this disaster.

Get your brand new phone, so excited. nekmin they explode. Have to return it etc. Better get some compensation

 

[mikecorp]

i think Chinese brands have better overall performance than any samsung device. I would not buy Samsung again, I had 3 before and tab 3 and none of them working because of a internal problem. Samsung has extremely bad customer service. That is from my experience. Would I buy iphone 7? don't think it is worth it.

 

[JackieInCo]

I hope that S8 doesn't explode too. Might want to wait a few weeks after it is released to be sure.

I always wait a while before buying phones, even with the iPhone. Apple hasn't been perfect either.

 

[cababah]

Apple offers Note 7 customers $50 credit to use towards purchase of iPhone 7 Plus = Game. Set. Match.