Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Samsung Offers Note 7 Recall Customers $100 in Credit to Stay Loyal
- Thread starter MacRumors
- Start date
- Sort by reaction score
No, much worse. Apple continued to sell KNOWN bad devices for YEARS.
Your claim that Samsung did it for a couple of weeks, pales in comparison. And I don't think they realized there was an actual problem with the replacements right away.
Oh stop. Should I reply in the same sleazy manner? "I get it that you don't like Samsung and will defend Apple no matter what" ?
What I don't like is people being over dramatic about something that happened within weeks, when other companies have had problems they refused to acknowledge for years.
Last edited:
I'd stay loyal to Samsung. I owned 12 iPhones and every single one of them failed somehow. I was finally convinced to try Samsung by friends who had similar experiences with Apple and have never looked back. I purchased an S3 and had zero issues - saw the Note 3 and fell in love with it. Had zero issues. Dropped it in the ocean accidentally while out on our yacht which forced a change to my current Note 5 which also has had zero issues. It just works. Very un-apple like. Bad luck for the Note 7. If my note 5 also ends up in the ocean I'll buy the next in the note lineup. It is simply the single best business tool out there.
Last edited:
This issue has taken on a life of it's own, above average failure-rate and media attention given to the recall, aircraft ban and subsequent re-release and embarrassment to Samsung given they only had a couple of million in circulation. Equating apple with 1 billion devices, chargers and what-not out there as if it's an exact replication of this situation is not logical.
Especially with the second recall and additional incidents of burns and property damage:
https://www.cpsc.gov/Recalls/2017/S...-Additional-Incidents-with-Replacement-Phones
"Samsung has received 96 reports of batteries in Note7 phones overheating in the U.S., including 23 new reports since the September 15 recall announcement. Samsung has received 13 reports of burns and 47 reports of property damage associated with Note7 phones"
Last edited:
Another miss, Samsung should have offered the $100 when they announced recall.
Another confusing thing about Samsung phones is the line Galaxy and phone name S7, Note 7 etc. Samsung should stick to one name and eliminate the line name Galaxy, it causes confusion as noted here about the entire line Galaxy recall and not just specific to the phone Note 7 - http://www.theverge.com/2016/10/13/13267760/samsung-telling-s7-owners-phone-safe-note-7-recall
Samsung doesn't seem to have S7 phone in any other line than Galaxy, so why have the line Galaxy at all.
Another confusing thing about Samsung phones is the line Galaxy and phone name S7, Note 7 etc. Samsung should stick to one name and eliminate the line name Galaxy, it causes confusion as noted here about the entire line Galaxy recall and not just specific to the phone Note 7 - http://www.theverge.com/2016/10/13/13267760/samsung-telling-s7-owners-phone-safe-note-7-recall
Samsung doesn't seem to have S7 phone in any other line than Galaxy, so why have the line Galaxy at all.
it is somewhat alarming that samsung has not been successful in reproducing this issue.
1 in 10 million.
http://cen.acs.org/articles/91/i6/Assessing-Safety-Lithium-Ion-Batteries.html
Anyway Samsung acted "quickly" this time around because they had no choice. Carriers decided for them that they wouldn't sell the replacement "safe" devices.
People are still buying Volkswagen cars even after it was discovered they were making fraudulent statements about pollution...
But I understand your point, nobody knows if or when the phone will explode.
I got a bumper and money from the lawsuit. But let's be real, an exploding device is much more serious.
[doublepost=1476370248][/doublepost]
A polluting car can't injure you or burn your house down.
It's quite funny how people are comparing exploding Note 7s to other scandals as if they're remotely similar.
Samsung apologists can't blame Apple when Samsung phones explode.
It's just like this: Trump supporters can't blame Bill Clinton for Trump's behavior.
You do it, you own it. Be responsible for your actions. Quit trying to shirk blame by pointing the finger at someone else.
It's just like this: Trump supporters can't blame Bill Clinton for Trump's behavior.
You do it, you own it. Be responsible for your actions. Quit trying to shirk blame by pointing the finger at someone else.
Thank you very much. So one in ten million cells. (Batteries are often made of multiple cells.) Let me see, how many cells in a phone battery.... okay, just one 3.7V lithium cell per phone, thus same ratio.
So if that number is true for smartphones and tablets, then I have to agree with your math.
If the glove fits, I cannot acquit
Last edited:
What is Apple going to do with these phones? Have you considered why other companies aren't doing trade-ins? Perhaps because they... explode?
It is a false equivalency. Two separate recalls by the cpsc on the same product? The op said generically as in a figure of speech, "recalls like this" and he's right. Aircraft bans, engineers not able to duplicate, concentration of fires etc.It's not a false equivalency. It's a direct response to the quote below by Genovelle:
"Not true at all. Safety recalls like this Samsung garbage has never happened with Apple products. If what you were saying was true then the government and safety advocates would have quickly jumped in." - Genovelle
@kdarling simply responded with evidence to the contrary.
It's a recall. There are thousands every year. This isn't like the Seals were broken. The Horsemen aren't on their way.
Not whether or not a recall ever happened to Apple products..
Samsung is doing this because US has a strong consumer protection laws, plus lawyers waiting in line to throw in lawsuits.
In other countries, Samsung is not so "generous." In Singapore, during the first round of recalls, Samsung did not even offer refunds nor exchanges to different model. Users can only turn in their phone and wait. It's not until now that Samsung finally offer refunds, and nothing else. Nothing above and beyond, just refunds, or you can get another model and they refund the differences, something that is standard policy in US.
I am surprised there are people still loyal to the brand after such treatment. Samsung doesn't really care even their premium customers.
In other countries, Samsung is not so "generous." In Singapore, during the first round of recalls, Samsung did not even offer refunds nor exchanges to different model. Users can only turn in their phone and wait. It's not until now that Samsung finally offer refunds, and nothing else. Nothing above and beyond, just refunds, or you can get another model and they refund the differences, something that is standard policy in US.
I am surprised there are people still loyal to the brand after such treatment. Samsung doesn't really care even their premium customers.
I guess you did not actually READ the article, which CLEARLY states (all emphasis mine):
Jonathan Fuguet, of Bureau Veritas Laboratories, who was employed to investigate by Royal Berkshire Fire and Rescue Service, confirmed the overheating of the iPhone battery had caused the fire because the device was on the bed covers and the heat was unable to circulate freely.
"It is like putting it into a fire but much slower," Mr Fuguet said.
"It is like putting it into a fire but much slower," Mr Fuguet said.
This would have happened with any similar device.
That's not "staying loyal", that's "being bought."
[doublepost=1476379734][/doublepost]
[doublepost=1476379734][/doublepost]
Somehow I'd gotten the impression that every thread around here was that thread.
No. $100 cash is always better than $100 store credit.
Always, yes, but very much on a sliding scale: Amazon store credit? Pretty close to cash - I'm absolutely gonna buy something there anyway; Elmer's Storm Door And Bird Feed Company? Yeah, credit is basically worthless since I have zero need for or interest in your products.
Plus, if it's Samsung credit, that means you have to buy direct from Samsung, likely with no discount, vs. from a 3rd party seller who might deeply discount (I've run into this repeatedly - "customer appreciation" coupons to buy a product direct from the manufacturer for 20% off, when their products routinely sell on Amazon for 30% off - gee thanks).
I never bought a Note 7 and really never intended on buying one. I do own 2 S7 Edge phones, a Note 5, Note 4 and a Note Edge. My next phone will be the S8.
For most people, this didn't hurt their future plans with Samsung and it shouldn't.
I also have had every iPhone except for the 5, 6 and 7. I bought the 5S, 6S and 6S+.