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Samsung Retrieving Defective Galaxy Fold Review Units as it Works to Fix Display Issues Before Launch

Welp. This looks to me like a big ole “Do Not Buy” sticker. I wouldn’t expect the retail devices to fair much better if it’s a fundamental design flaw.

Another wonderfully engineered Samsung product designed to be tossed in 6 months when you stop getting updates & they act like your phone never existed. They just pump them out at a constant speed with no attention paid to how they will fare in 6 months. Just woo & sell.... I’d rather have Just Works. Seriously— it’s ridiculous.
 
Baymowe335 said:
Yeah, think of a better example. Those keyboards are the definition of vocal minority.

Or post some failure rate data.
Click to expand...

  • This leaked Genius Bar data puts the butterfly keyboard failure rate at double that of the previous design, with one store reporting about 30% of the replaced laptops coming back for a second replacement, and 20% of those coming back yet again for a third replacement:
"of the 165 keyboard repairs, 51 came back again once, and of those 51, 10 more came back for a third time"​
  • This MacRumors poll has similar results to the Basecamp poll, with 34.4% having a butterfly keyboard problem.
Usually when I take the time to respond with the best data available, someone will take a cheap shot at it and say it's not real data. Well of course it isn't an official Apple failure rate--Apple is never going to release that and you know it.

But this data isn't meant to show exact numbers, it's showing that there is definitely a significant problem. There is also the fact that Apple has redesigned the keyboard twice, and has implemented a service campaign for it. You don't do that if there's no problem.
 
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"We have determined that the ability to fold is what's causing the issues with our new phone. To fix the problem, we have removed the hinges and the ability to fold the device. It's our biggest phone yet. And... it has a headphone jack... I'm just sayin."
 
Intellectua1 said:
You're right, it's on YouTube for everyone to go see.

They said this isn't a mass consumer device and they'd be releasing this in limited quantity, because it's a new and different experience and they wanted to create a concierge support service to the early adopters of this device. That being said they probably made maybe 20,000 of these tops.
Click to expand...

I didn’t know this.

No snark intended, so essentially consumers are being asked to consider the Fold as a beta product without calling it a beta product?
 
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So where are all the posts saying how incompetent business is? Remember when the initial problems with Healthcare.gov generated all those comments about how government is so incompetent? We'll, where are the posts saying how incompetent business is? Samsung had all the time in the world to get the screen right yet they blew it big time. Incredible incompetence.
 
I would never have bought this Samsung, but I wanted to see this phone succeed. Either way, at least Samsung tried. What are we getting from Apple, Animoji's? The smartphone world needs the competition, or else all you'll continue to get more Animoji's.
 
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soundtribe109 said:
Welp. This looks to me like a big ole “Do Not Buy” sticker. I wouldn’t expect the retail devices to fair much better if it’s a fundamental design flaw.

Another wonderfully engineered Samsung product designed to be tossed in 6 months when you stop getting updates & they act like your phone never existed. They just pump them out at a constant speed with no attention paid to how they will fare in 6 months. Just woo & sell.... I’d rather have Just Works. Seriously— it’s ridiculous.
Click to expand...

The 2K price tag was all the “do not buy” I needed for a mediocre tablet and smartphone experience.
 
ActionableMango said:
  • This leaked Genius Bar data puts the butterfly keyboard failure rate at double that of the previous design, with one store reporting about 30% of the replaced laptops coming back for a second replacement, and 20% of those coming back yet again for a third replacement:
"of the 165 keyboard repairs, 51 came back again once, and of those 51, 10 more came back for a third time"​
  • This MacRumors poll has similar results to the Basecamp poll, with 34.4% having a butterfly keyboard problem.
Usually when I take the time to respond with the best data available, someone will take a cheap shot at it and say it's not real data. Well of course it isn't an official Apple failure rate--Apple is never going to release that and you know it.

But this data isn't meant to show exact numbers, it's showing that there is definitely a significant problem. There is also the fact that Apple has redesigned the keyboard twice, and has implemented a service campaign for it. You don't do that if there's no problem.
Click to expand...
Better, but still not even close to comprehensive or even significant. Sure, but you're talking about 165 keyboards. 70% never came back, meaning the fix was satisfactory and would not be the case in a design flaw.

The trouble with your analysis is it starts off with keyboard repairs. 18M were sold, 165 came back? Who cares? I know they didn't see all 18M, but 18M are out there. Why should 165 be a lot? There is no scale for me to know if I should be outraged or not.

Maybe the design is somewhat less durable than optimal, but a straight up design flaw? That would impact all of them.
 
gnasher729 said:
It looks like you got the completely wrong end of the stick.
[doublepost=1556032309][/doublepost]

That would be $200 million sales price, so probably half that in production cost. But once they figure out how to build a phone that doesn't break, they will probably also figure out how to fix these phones. If it costs $200 to fix one, then the costs is only $20 million. Sure, that's more than I have in my bank account, but no big deal for Samsung.
Click to expand...

Not a big deal for their operational overheads maybe, but it hurts their image. They always seem a bit rushed to get things out the door.
 
At least Samsung try to do something interesting, Sure they failed but Apple can't even get a Keyboard right so the Apple fans should not be so fast to brag about Samsung's failures.
 
Baymowe335 said:
Better, but still not even close to comprehensive or even significant.
Click to expand...

Ah, I predicted right in my post that someone would ask for impossible to obtain Apple repair data, and there it is.

It's also unfair...the data I collectively provided is far better than the Samsung folding failure data, which is what exactly? Reports of 3-4 bloggers out of an unknown number of bloggers have broken their screen? How about you hold them up to an impossible standard for perfect data?

Baymowe335 said:
18M were sold, 165 came back? Who cares? I know they didn't see all 18M, but 18M are out there. Why should 165 be a lot?
Click to expand...

The 165 figure is leaked data only from one single model in one single model year from an unknown number of repair shops willing to leak data to the press--so for obvious reasons it is inherently misleading to compare that number against total sales figures. Do you not understand why that's an unfair comparison, or were you misleading on purpose?

But to answer your question why that should be a lot--it's right in the article's title. The new design increased the failure rate by 100%.

The press, the polls, the leaked data, the class action lawsuits, and the service campaign all point toward a significant problem. If you don't want to believe all of that, I guess I'll never convince you. But against all of this corroborating evidence, frankly it's on YOU to show us that Apple's repair data that proves YOUR point.
 
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Baymowe335 said:
Better, but still not even close to comprehensive or even significant. Sure, but you're talking about 165 keyboards. 70% never came back, meaning the fix was satisfactory and would not be the case in a design flaw.

The trouble with your analysis is it starts off with keyboard repairs. 18M were sold, 165 came back? Who cares? I know they didn't see all 18M, but 18M are out there. Why should 165 be a lot? There is no scale for me to know if I should be outraged or not.

Maybe the design is somewhat less durable than optimal, but a straight up design flaw? That would impact all of them.
Click to expand...
You are reaching buddy, the Keyboards are rubbish, you don't need to be a genius to figure it out either, these things have close to a 100 percent failure rate, it's just a matter of when they will fail, not if. My company purchased 50 2017 MBP's and the majority of them all failed . /subject
 
iosuser said:
...What are we getting from Apple, Animoji's? The smartphone world needs the competition, or else all you'll continue to get more Animoji's.
Click to expand...

At last!!
Now I know what the letter ‘A’ stands for in Apple’s A series of SOC processors: Animoji!! It’s the A(nimoji) series, with the 2019 iPhones getting the A(nimoji)13 chip...
Because, Apple doesn’t apparently/supposedly ‘innovate,’ they Animoji-vate, or some such lame meme...
 
ActionableMango said:
Ah, I predicted right in my post that someone would ask for impossible to obtain Apple repair data, and there it is.

It's also unfair...the data I collectively provided is far better than the Samsung folding failure data, which is what exactly? Reports of 3-4 bloggers out of an unknown number of bloggers have broken their screen? How about you hold them up to an impossible standard for perfect data?



The 165 figure is leaked data only from one single model in one single model year from an unknown number of repair shops willing to leak data to the press--so for obvious reasons it is inherently misleading to compare that number against total sales figures. Do you not understand why that's an unfair comparison, or were you misleading on purpose?

But to answer your question why that should be a lot--it's right in the article's title. The new design increased the failure rate by 100%.

The press, the polls, the leaked data, the class action lawsuits, and the service campaign all point toward a significant problem. If you don't want to believe all of that, I guess I'll never convince you. But against all of this corroborating evidence, frankly it's on YOU to show us that Apple's repair data that proves YOUR point.
Click to expand...
Well, that's the point isn't it?

No, my proof is that Apple hasn't addressed it in a big way, because they don't need to. You couldn't stop a mountain of complaints, period. Go back and look at the Antenna issue. They had to respond...too many complaints.
[doublepost=1556051202][/doublepost]
torana355 said:
You are reaching buddy, the Keyboards are rubbish, you don't need to be a genius to figure it out either, these things have close to a 100 percent failure rate, it's just a matter of when they will fail, not if. My company purchased 50 2017 MBP's and the majority of them all failed . /subject
Click to expand...
Cool story, but that's not data.

Again, the proof is in no response from Apple. Not enough people upset, case closed.
 
i'm going to hell for this, but it cannot be unseen
 

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Looks like I was right.

Lots of people trying to turn an article about the garbage Galaxy Fold into an article about Apple issues.
 
Baymowe335 said:
Well, that's the point isn't it?

No, my proof is that Apple hasn't addressed it in a big way, because they don't need to. You couldn't stop a mountain of complaints, period. Go back and look at the Antenna issue. They had to respond...too many complaints.
[doublepost=1556051202][/doublepost]
Cool story, but that's not data.

Again, the proof is in no response from Apple. Not enough people upset, case closed.
Click to expand...
No response from Apple?? They had to create a repair program and an extended 4 year warranty for the the issue!!!! Are you living under a rock? and Yes when someone purchases 50 units and the majority of them fail that is as much data as one needs to see there is a major issue. Basic statistics.
 
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torana355 said:
No response from Apple?? They had to create a repair program and an extended 4 year warranty for the the issue!!!! Are you living under a rock? and Yes when someone purchases 50 units and the majority of them fail that is as much data as one needs to see there is a major issue. Basic statistics.
Click to expand...
A repair program isn't a response to every unit they sold, like the antenna issue.

If you have a problem, they'll fix it in typical Apple fashion. And no, 50 units from someone on a forum is not relevant data or basic statistics...it's basic erroneous extrapolation.
 
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torana355 said:
No response from Apple?? They had to create a repair program and an extended 4 year warranty for the the issue!!!! Are you living under a rock? and Yes when someone purchases 50 units and the majority of them fail that is as much data as one needs to see there is a major issue. Basic statistics.
Click to expand...

If it affected every unit (or even a majority) they should have issued a full recall.

And if you're going to try and claim this is basic statistics you should also learn what "representative sample" means.
 
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