matrix07
macrumors G3
Profit and Greed are Good Intentions now, according to Bloomberg.
[doublepost=1474281267][/doublepost]
Surprised Apple's not fined yet.
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Samsung's Battery Crisis Began With Rumors of a 'Dull' iPhone
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Profit and Greed are Good Intentions now, according to Bloomberg.
[doublepost=1474281267][/doublepost]
Surprised Apple's not fined yet.
Apple has QC issues of its own. Lord knows we talk about them on this forum every year.
But one thing you don't do if you have as many years experience making smart phones as these companies do is Eff up the battery. You simply do not make a design that would cause a device that often is shoved into people's pants pockets to become an unexpected incendiary device.
Before anyone quotes me the links to iPhones blowing up in people's backpacks or pockets, those are incidents that are few and far between that indicate some sort of isolated cause unique to that case, be it someone did something to incur damage to the phone beforehand or the rare flaw in an individual phone...not a mass failure in design and manufacturing affecting pretty much ALL of released stock.
I'm not out trying to rip Samsung out of IPhone fangirlism, because frankly I'm eagerly anticipating getting my Note 7 replacement this week. But I'm calling moronic management out when I see it. I tried to take a measured approach to rumors and insinuation (without clear evidence) that this fiasco was caused by a rush to market. But now that the evidence is out there, I'm SMH.
[doublepost=1474281359][/doublepost]All I can say to this is,
Samsung pushed suppliers to meet tighter deadlines for an earlier launch of the ill-fated Galaxy Note 7 after hearing that the iPhone 7 would have no major design changes, according to a new report published today.
The Bloomberg report cites multiple sources indicating that executives at Samsung saw rumors of Apple's apparent lack of innovation this year as an opportunity, and quickly approved a slew of new features for the Note 7 after getting hold of an early version of the device.
According to one person familiar with the matter, the select group of top managers "gushed over the upgrades and praised each other's work", and approved a launch date 10 days earlier than last year. Samsung's unveiling was August 3 this year, compared with August 13 in 2015.
When the phones got into customers' hands, reports of exploding handsets began. According to Bloomberg, executives at Samsung headquarters were in shock. Internally, there was a debate over whether to do a full-blown recall or to take less dramatic steps, like a battery replacement program. In the end, Samsung mobile chief decided on a full recall.
Samsung has drawn criticism for the steps it took next. Blindly driven by good intentions, the company announced the recall plans publicly before working out how millions of consumers in 10 countries would actually get replacements.
Asked to confirm that launch deadlines for the Note 7 were shifted, Samsung told Bloomberg that release dates are determined by "the proper completion of the development process and the readiness of the product for the market."
Meanwhile sales of Apple's iPhone 7 appear to have exceeded analysts' expectations, particularly demand for the larger 7 Plus, which was all but sold out across the globe on launch day. The company's choice of black handset color options has also piqued interest among consumers, despite concerns about the lack of a headphone jack on the new devices.
You can read more of the Bloomberg story here.
Article Link: Samsung's Battery Crisis Began With Rumors of a 'Dull' iPhone
Firegate
FFR
Suspended
That's actually a good point.
Quite the irony, given Samsung executives making fun of the iPhone 7 not having a headphone port during the note 7 launch.
Karma, indeed.
If I were Samsung, the best thing to do at this point is focus on the customer and delivering a new Note 7 in a timely manner, while providing the best customer service possible. They can't change the past, but they can improve how they handle the future.
Speedy Dingo
macrumors regular
Did those top Samsung managers not get the last minute memo that the iPhone's explosive new camera system was not to be taken literally? 😛
1041958
Suspended
http://www.pcworld.com/article/3050...faulty-units-overheat-and-literally-melt.html
So it looks like Toshiba (iPhone SSD supplier) had the same battery issues. what know? are you gonna stop buying products with Toshiba batteries in it? are you going to choose Oka suka batteries over Toshiba, LG and Samsung in the future?
Personally from now on i will only choose products with batteries from Samsung or Toshiba, I discovered a lot of things recently..wich i never paid attention earlier
[doublepost=1474281973][/doublepost]Doesn't make sense? Galaxy Note 7 and iPhone 7 are not in the same category, Note 7 competition is either Note 5 or Note 4
I always thought the S-Pen was just a gimmick, that changed when the Note 7 came out
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Savor
Suspended
Samsung is richer than both Sony and Toyota before they went through their recall. You owe up to it and move on. Then you come back harder with better products.
I can already sense Samsung Galaxy Note8 will be awesome thanks to this Note7 fiasco. Like Michael Jordan or Kobe Bryant getting cold before dropping 50 points the next game. You come from a 3-1 like LeBron James' team did in the Finals. You come back stronger from the hate and criticism when your back is against the wall.
Before Samsung became a top dog, they were also underdogs just like the nation of South Korea were before against an elite Asian country like Japan which looked to rule the world in the 1980's. What was Samsung during the 1990's? Second rate. Before Apple became a top dog, they almost went bankrupt and had Bill Gates staring down on them from a large screen. Both companies know what it feels like when nobody wants you. Apple felt most of that for over a decade between 1985-1997 (sans Steve Jobs era).
The moment you feel angry, hated, or make mistakes is the moment you become more focused next time. A time for reflection. This is why Note8 is going to rule next year. When people criticized Samsung for ugly, cheap plastic phones 3-4 years ago, how did Samsung react? By beating Apple in design last year with Project Zero. I sometimes wished Apple made major mistakes too so they can't stop acting like these fat cats. But people still reward them with money no matter how stagnant and complacent they've become with these last two DULL upgrades.
I can already sense Samsung Galaxy Note8 will be awesome thanks to this Note7 fiasco. Like Michael Jordan or Kobe Bryant getting cold before dropping 50 points the next game. You come from a 3-1 like LeBron James' team did in the Finals. You come back stronger from the hate and criticism when your back is against the wall.
Before Samsung became a top dog, they were also underdogs just like the nation of South Korea were before against an elite Asian country like Japan which looked to rule the world in the 1980's. What was Samsung during the 1990's? Second rate. Before Apple became a top dog, they almost went bankrupt and had Bill Gates staring down on them from a large screen. Both companies know what it feels like when nobody wants you. Apple felt most of that for over a decade between 1985-1997 (sans Steve Jobs era).
The moment you feel angry, hated, or make mistakes is the moment you become more focused next time. A time for reflection. This is why Note8 is going to rule next year. When people criticized Samsung for ugly, cheap plastic phones 3-4 years ago, how did Samsung react? By beating Apple in design last year with Project Zero. I sometimes wished Apple made major mistakes too so they can't stop acting like these fat cats. But people still reward them with money no matter how stagnant and complacent they've become with these last two DULL upgrades.
This is what Samsung have always done, it's their business model. Their whole thing is 'quick out the door' products. They see what might be coming up in the market, what might be 'big' this year, they make a handful of devices with those features regardless of quality or necessity and have them built and shipped out as soon as possible in the hope they sell at least a few of them. They pay no attention to user experience, support or customer service because these things simply do not interest them. This is why they can never hope to even be a 5th of the company Apple is - from a moral and business ethics standpoint.
It's futile and shameless, which is why Samsung ultimately ran into problems such as these and why they've been sued so many millions of times because their design department must be a room full of primates. Photocopying pages of MacRumors iPhone leak articles to be sent to their factories for immediate fabrication.
It's futile and shameless, which is why Samsung ultimately ran into problems such as these and why they've been sued so many millions of times because their design department must be a room full of primates. Photocopying pages of MacRumors iPhone leak articles to be sent to their factories for immediate fabrication.
Very interesting that they would make fun of the head phone jack considering:
Samsung also contemplating removal of the headphone jack in future products
Mac Fly (film)
macrumors 68040
That's sad, I hope your hand grows back.
I don't believe this horse crap for one second. Samsung is just being Samsung. Always rushing and trying to fit all the latest tech into their product. Wtf does an iPhone that's either going to be really good or lackluster have to do with how Samsung makes their devices???
spiderman0616
Suspended
I have no love for Samsung, but I think it's a shame that the media finally achieved their yearly goal of ruining a phone launch. Granted, they didn't ruin the right one. They go after Apple like attack dogs every single year in order to drum up clicks, and in the case of some particularly malicious writers, destroy Apple's reputation. This time they actually managed to ruin the competition's phone and put consumers in danger.
Yes, in the end this is ultimately Samsung's fault, but I really wish the media would can it sometimes. I also find it quite shameful that Samsung puts this much stock into what the idiots on Wall Street, CNET, and The Verge say. The internet is an echo chamber of stupid. No company should base its roadmaps on what these morons say.
Yes, in the end this is ultimately Samsung's fault, but I really wish the media would can it sometimes. I also find it quite shameful that Samsung puts this much stock into what the idiots on Wall Street, CNET, and The Verge say. The internet is an echo chamber of stupid. No company should base its roadmaps on what these morons say.
Mac Fly (film)
macrumors 68040
I can picture your comment if this was Apple.
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You didn't get the memo?
Andres Cantu
macrumors 68040
jasonklee
Suspended
I agree. I would say one of the biggest reasons I buy Apple products is because I trust them. The company marches to its own drum and might make seemingly unbearable decisions ( like remove the headphone jack) but it backs itself and lets the competition do what it likes. It never is frightened what the others are doing.
Abazigal
Contributor
Don't you think that perhaps the reason why Apple makes so few mistakes is precisely because they take their time to get things right? Just because we don't see them failing behind closed doors doesn't mean they haven't experienced their fair share of failures. It just means that they chose to fail in private, rather than let the consumer bear the brunt and the fallout of their failures.
For example, the iPhone 7 is getting IP67 rating only now, but early tests are suggesting that the iPhone is more water resistant than its certification is letting on. Yes, it can be frustrating seeing the competition enjoy features such as wireless charging for years now, but you know it's only a matter of time before Apple implements said feature, and Apple will usually have its own twist that somehow makes the wait worth it.
And the next iPhone is rumoured to be a massive redesign that will spark another cycle of upgrades. No home button. Ceramic body. Oled display. Wireless charging. Samsung has its work cut out for it.
Chupa Chupa
macrumors G5
Samsung is getting a lot of bad press BUT if this story was about Apple I think the press would sensationalize it a lot more than currently. It would be a daily drama not unlike the Apple Chinese Factory Employee Suicide and Wage Brewha or the whole San Bernardino/FBI/ flap. Samsung is getting off lightly here IMHO. This story seems to be evolving into one of intentional disregard of safety testing over $.
jsmith189
macrumors 68000
"... and quickly approved a slew of new features for the Note 7 after getting hold of an early version of the device."
Is that not just Samsung in a nutshell?
Is that not just Samsung in a nutshell?
And yet there will still be the crowd shouting "Good on Samsung! They're so responsible!"
In any case it's a shame, because it did look like a device with awesome potential. Their "responsibility" will tarnish their reputation for some time, but the amount of impact it will have remains to be seen.
In any case it's a shame, because it did look like a device with awesome potential. Their "responsibility" will tarnish their reputation for some time, but the amount of impact it will have remains to be seen.
And I was almost asking where did all the complaints about "Apple's QA going down the drain" go... 😛
Savor
Suspended
Apple iPhone 4s corrected this with a better antenna band and arrangement. Apple also offered space gray 5s to remedy slate 5's Scuffgate.
HTC One M8 corrected M7's mistakes like purple camera, poor battery life, long recharging, and overheating...
Samsung corrected the S6 edge's camera hump and questionable battery life by packing 1000 mAh more for its successor along with bringing back microSD slot and water/dust resistance.
Samsung also corrected the ugly design language and build quality that most of the S-line had from 2010-2014 that most reviewers kept whining about. Sexy. A black or jet black iPhone 7 is NOT superior to this design. Sorry, Apple fans. Only weakness is the glass rears. Aesthetically, it is better looking than iPhones since iPhones are still plagued with useless top and bottom ugly bezels.
Companies will always lock in from their mistakes and correct it. Samsung better bring back removable battery. If LG V20 has a METAL back which is removable and the Galaxy J-series have removable batteries, why can't Samsung bring it back to their productivity series like the Note8?
They need to learn their lesson from the greed of planned obsolescence that Apple enjoys doing by milking their customers with degraded iPhone batteries after two years. What are Notes now? Disposal fashion accessories and future e-waste like iPhones? Stop being Apple. Be LG.
iFixit ratings for S7 edge is 3/10. Needs to go back to 8 or higher like Samsungs from pre-2015. The idea of depending your usage on the life expectancy of a sealed battery is laughable to me. That's backwards thinking. Thank goodness LG never got that memo.
Note8 is going to be great thanks to mistakes of the Note7. The real 7th gen of the Galaxy Note is going to be worth w8ing for...
HTC One M8 corrected M7's mistakes like purple camera, poor battery life, long recharging, and overheating...
Samsung corrected the S6 edge's camera hump and questionable battery life by packing 1000 mAh more for its successor along with bringing back microSD slot and water/dust resistance.
Samsung also corrected the ugly design language and build quality that most of the S-line had from 2010-2014 that most reviewers kept whining about. Sexy. A black or jet black iPhone 7 is NOT superior to this design. Sorry, Apple fans. Only weakness is the glass rears. Aesthetically, it is better looking than iPhones since iPhones are still plagued with useless top and bottom ugly bezels.
Companies will always lock in from their mistakes and correct it. Samsung better bring back removable battery. If LG V20 has a METAL back which is removable and the Galaxy J-series have removable batteries, why can't Samsung bring it back to their productivity series like the Note8?
They need to learn their lesson from the greed of planned obsolescence that Apple enjoys doing by milking their customers with degraded iPhone batteries after two years. What are Notes now? Disposal fashion accessories and future e-waste like iPhones? Stop being Apple. Be LG.
iFixit ratings for S7 edge is 3/10. Needs to go back to 8 or higher like Samsungs from pre-2015. The idea of depending your usage on the life expectancy of a sealed battery is laughable to me. That's backwards thinking. Thank goodness LG never got that memo.
Note8 is going to be great thanks to mistakes of the Note7. The real 7th gen of the Galaxy Note is going to be worth w8ing for...
Abazigal
Contributor
And how precisely is that helping LG's sales again?Apple iPhone 4s corrected this with a better antenna band and arrangement. Apple also offered space gray 5s to remedy slate 5's Scuffgate.
HTC One M8 corrected M7's mistakes like purple camera, poor battery life, long recharging, and overheating...
Samsung corrected the S6 edge's camera hump and questionable battery life by packing 1000 mAh more for its successor along with bringing back microSD slot and water/dust resistance.
Samsung also corrected the ugly design language and build quality that most of the S-line had from 2010-2014 that most reviewers kept whining about. Sexy. A black or jet black iPhone 7 is NOT superior to this design. Sorry, Apple fans. Only weakness is the glass rears. Aesthetically, it is better looking than iPhones since iPhones are still plagued with useless top and bottom ugly bezels.
Companies will always lock in from their mistakes and correct it. Samsung better bring back removable battery. If LG V20 has a METAL back which is removable and the Galaxy J-series have removable batteries, why can't Samsung bring it back to their productivity series like the Note8?
They need to learn their lesson from the greed of planned obsolescence that Apple enjoys doing by milking their customers with degraded iPhone batteries after two years. What are Notes now? Disposal fashion accessories and future e-waste like iPhones? Stop being Apple. Be LG.
iFixit ratings for S7 edge is 3/10. Needs to go back to 8 or higher like Samsungs from pre-2015. The idea of depending your usage on the life expectancy of a sealed battery is laughable to me. That's backwards thinking. Thank goodness LG never got that memo.
Note8 is going to be great thanks to mistakes of the Note7. The real 7th gen of the Galaxy Note is going to be worth w8ing for...