Whatever leads to the best results is the optimal recommendation. Not everyone will agree with that, but it is what it is.
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SCRATCHED Screen of New Series 4
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Whatever leads to the best results is the optimal recommendation. Not everyone will agree with that, but it is what it is.
Well, okay... I'm really just talking about this, you know? I've never done that.
LOL.
Seriously... Tim, is that you?
p.s. Back when first gen iPhone was still the only iPhone and the 3G was about to come out, I had to exchange several of them because of network issues. I was dropping calls again and was on my 5th phone... it wasn't an AT&T thing, because we'd checked that already.
So, I was at work and already knew I had to go in that week to swap this phone again. I dropped my phone and cracked the very edge of the screen... very tiny crack, but it was there, under the screen protector.
I took the phone in to have it swapped due to the network issue, didn't even mention the crack... Apple Genius gave me another phone. That was that.
I wasn't about to buy a new phone because of a crack when it already had a network issue and was dropping calls anyway.
He didn't care. Case closed. That's the only cracked item I ever returned.
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Of course it is, mollyc. I get that. All people have varying levels of comfort with this sort of transaction.
I feel bad when I get handed too much change... I always return it.
If I had a watch and it was scratched, and I thought I may have done it, but I was not sure, I think I could return it and say it was like that when I got it, if it was only a few days old.
Now, if I was SURE that I did it, no... I would feel bad about that, UNLESS... there was something wrong with it more serious than a scratch that had nothing to do with being scratched.
I hope that makes sense.
I don't think many people would agree that using logic would lead them to commit fraud.
Steal one, then if something happens to the stolen one, you can use the scratched one as a backup until you can steal another. Don't dilly dally with fraud. That's a rookie move.
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If you're using correct logic, you have some profoundly troubling premises.
Apple most definitely has a return policy for UNDAMAGED items. Damaged items are excluded.
"For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method."
"Our warranty doesn't cover damage caused by accidents or unauthorized modifications."
Screen damage
If your Apple Watch screen breaks accidentally, you can replace your Apple Watch for an out-of-warranty fee. The Apple warranty doesn’t cover damage caused by accident or abuse.
If your screen cracks due to a manufacturing defect, it’s covered by the Apple warranty and consumer law.
The final cost to service an accidentally damaged screen depends on your Apple Watch model, any additional damage, and if you have AppleCare+ coverage.
If you have AppleCare+, it covers up to two incidents of accidental damage. Coverage does not include cosmetic damage, such as scratches. Each incident has a service fee. You can use an incident for screen damage. If you don’t have AppleCare+, see our out-of-warranty fees.
A. Damaged items aren't covered in the 14 day return policy.
B. Straight up lying isn't a "loophole."
You should probably re-evaluate what you consider logic, but even apart from your suggestion of fraud, this is too far afield for me to continue.
Not a silly question at all. See the chart I listed below which mentions the Ion-X Glass. Also, under the ‘Tech specs’ on the mobile App, it mentions the Ion-X Glass is for the Sport model and Sapphire for the stainless model.
I can understand the original poster’s frustration, especially when the watch is so new!
Personally, I had the S0 since launch and never had an issue with the integrity of the display, and I’m hoping the same with my S4.
Personally, I had the S0 since launch and never had an issue with the integrity of the display, and I’m hoping the same with my S4.
i once got a chip on my car windshield directly in my field of vision, like right smack in the center. it bothered me to no end for weeks, but after awhile, it just faded into the background and i was much less annoyed. you can learn to live with it, provided you don't have OCD tendencies. or you could exchange it for a SS model! YOLO
So sorry that this happened to you! Your post inspired me to get AppleCare. Hope that it all works out for you. I'd go onto the apple site and chat with a rep. It's so new that maybe they will give you a break on repairs or offer to let you trade it for a new one. I've banged my series 2 and 3 around without any issues. Wondering if the new screen on the 4 will be as durable.
I think that Apple would take it back if you ask to exchange it for the SS model because you think it will scratch less. They can replace the glass and still sell it refurbished for a good amount. But even the sapphire has issues. On election night in 2016 I was walking through the kitchen and barely clipped my stainless steel refrigerator door handle at just the right angle and put a hairline crack down the right side of the glass. It’s not super noticeable but if it hadn’t broken in such a clean way down the side and interfered with the display I’d not have kept using it until now. And I have to be careful getting it wet. But I’ve had this Series 0 for years and it has never once gotten any scratch on the glass. I just need to be more careful with sloshing my arms about. Hopefully in that time they’ve found a way to make it stronger but I doubt it. I worry about my wife’s 40mm AL display scratching. She is new to Apple Watch and that would devastate her because she is really loving it.
A story for you all. I wound up with two SS S4 watches this year. Went tonight to return one.
Sales guy didn’t even LOOK at that watch. I had to pull it out and show it to him, but he wasn’t even gonna look at it.
It was in flawless condition, by the way.
This is a guy who has been at that store for YEARS.
I’m doubting they’d scan anything too closely if it was returned. And, they send all returns off to be refurbished anyway.
YMMV.
Sales guy didn’t even LOOK at that watch. I had to pull it out and show it to him, but he wasn’t even gonna look at it.
It was in flawless condition, by the way.
This is a guy who has been at that store for YEARS.
I’m doubting they’d scan anything too closely if it was returned. And, they send all returns off to be refurbished anyway.
YMMV.
I know this is OT, but could you please change your username, if possible.
It is so long that it covers up part of what you wrote. Thanks.
What are you using to read the forum? Confused at how it overlaps with that I say - can you post a photo so I can see it? I am on my iPhone using Tapatalk and it displays with no issues. Also checked in web form and it reads fine as well.
Nice device, I have a 12.9 iPad Pro and absolutely love it. Thanks for the photo, I now know what you mean and will take a look at changing my username tomorrow morning.
Thanks, it sure is, although mine is 1G (A9X). Still awesome, though.
Also, thanks for being a good sport, as I was (sort of) joking.