Screw you Apple and Tim Cook! So much for customer satisfaction...

[HXGuy]

Call customer service and be persistent, patient and polite.. Regardless of past offenses (BTW I dont agree with the way you handled the wet iphone), you paid for an iPad with a good wireless antenna. This is a known issue with new iPad which Apple has acknowledged. Don't give up until someone at Apple helps you. You probably just got a dud at the Genius bar. It happens. Most are very nice but there are a few that aren't.

What really surprised me was that I actually dealt with three people at the Apple store. First it was a regular genius bar guy which didn't help me, so I asked for a manager which also was of no help.

I left, and then though about doing a video recording of the device malfunctioning, so I called back and asked for a manager to see if a video would suffice. The manager was a woman, so it was a different person than I saw in store, and she also wasn't able to help. She did suggest to call Apple support as they may be able to help where she can't.

 

[zigzagg321]

Its quite funny how the OP has not replied to any of the posts about his past bragging about abusing the replacement policy.

No tech in any industry is likely to replace a product when the complaint of the customer cannot be duplicated.

 

[viewfly]

All my wifi problems I had were fixed by throwing out my linksys and buying an airport extreme base station.
OP, you have so many apple devices, why not connect them all to a router that's made to work with their apple products? I've always thought linksys routers were cheaply made and if they didn't get reset every so often they get buggy or have connection problems.

Agree. Linksys sucks. I have a box of them that give similar problems as yours in less than one year.

Get an airport extreme. Been working flawlessly for 5 years

 

[HXGuy]

Its quite funny how the OP has not replied to any of the posts about his past bragging about abusing the replacement policy.

No tech in any industry is likely to replace a product when the complaint of the customer cannot be duplicated.

Go back and read again.

 

[iHeartsteve]

As others say, try again different sales reps make the difference.

 

[mcdj]

Agree. Linksys sucks. I have a box of them that give similar problems as yours in less than one year.

Get an airport extreme. Been working flawlessly for 5 years

This. The only times I've ever had issues with wifi on my iOS devices or MacBook is when I'm on a non Airport network.

 

[RedCroissant]

AppleCare rocks

Go back and read again.

You're right, you did respond. However, in your post you said,"I'm not damaging their products on purpose or trying to scam them in some way."

You then stated, "It was nice to know that in the past if something happened, even something like water damage or a cracked screen (and I've had an iPhone replaced free in the past for a cracked screen), I didn't have to worry about it."

The problem with your response is that you not only tried to scam them, you succeeded in doing so. Having them replace an iPhone with a cracked screen when they can see that it is cracked and that they have the authority to do so is not the same as replacing an iPhone that was water damaged when the customer is not honest about it. Would they have replaced it if you told them that it had water damage? Most likely not; which is why you failed to offer that information. Your sense of entitlement is preventing you from realizing that even you are aware that your sense of entitlement is ridiculous.

That being said, AppleCare is awesome and they have never let me down. They even called me after my coverage had expired on my iMac to make sure that the issues I reported a week prior to the expiration had been taken care of and that there were no other problems related to that issue that had revealed themselves. I don't know what else to expect from Apple when the service I get from them is fantastic.

 

[zigzagg321]

Go back and read again.

yup, same conclusion.

 

[Mikekan]

Be thankful to all those people that exchanged their ipads 5+ times, and Yes Apple was too generous.

 

[Cripps]

He does not deserve any help if he reacts like this to a minor difficulty.
hope he goes Windows and Android and leaves us in peace!

 

[ChazUK]

First thing I thought once reaching the karma posts were...

 

[Fleet would mac]

If it's near the router and the signal is super strong, then it seems fine...and that's why it was fine at the Apple store...but if I go in the backyard or in one of the farther rooms in the house, the signal drops to 1 or 2 bars or it loses it completely and then comes back on it's own, while the other devices in the house works fine.

If you've only got borderline reception, why don't you just invest in a WLAN repeater or two and be done with it?

 

[scubasteve03]

Be thankful to all those people that exchanged their ipads 5+ times, and Yes Apple was too generous.

OP, you have a lot of nerve. Apple has so far bent over backwards for you and replaced your carelessly damaged products for free! Then the way you go in there and somehow piss 3 workers off and still expect them to replace your iPad for free without seeing any problems on it? They probably know who you are from your previous dealings with them, and are going to do as little as possible to work with you. If you can't show them you are having a problem, why in the world who'd they replace hit product?
Also you admit that you were on the opposite side of the house, or out in the backyard. Of course your wifi is going to lose a few bars. Your MacBooks have different wifi antennas than your iPad. Of course you aren't going to get the same range with an iPad. Grow up and I'm glad apple finally are not giving away replacements for no reason everytime someone complains about an issue. If this was a big issue with you, why didnt your bring it in before your 2 week refund period? You probably scratched the screen on your iPad and just want a new one for free without having to pay for it again. Khama is a .....

 

[GoCubsGo]

On one hand you gleefully gloat about abusing Apple's return policy in the past, and then on the other whine like an immature spastic orangutan when they exercise their policy properly, probably changed because of people like you in the first place.

You're not welcome on these forums buddy.

I want to shake your hand and buy you a drink!

OP, you're out of your ****ing mind. You got exactly what you deserved.

Simply put, yes. I feel like that is a premium they offered to go along with the high price of their products. You paid a certain price to receive a certain service. It's like owning a premium car brand, you expect a certain level of service. I felt the same about Apple.

Whatever. Your warranty is expressly stated. You don't get **** above that unless someone wants to help. My guess is your arrogance and since of entitlement was thrown around and the kid told you to kick rocks.

I question how adults function in the world today with attitudes such as yours. It's a wonder, truly. And btw, you haven't addressed the posts about your previous success at defrauding Apple and the bragging that went with it. Can't always get what you want by being a lair. The failure rate is high.

 

[adztaylor]

On one hand you gleefully gloat about abusing Apple's return policy in the past, and then on the other whine like an immature spastic orangutan when they exercise their policy properly, probably changed because of people like you in the first place.

You're not welcome on these forums buddy.

A 100% this.

 

[Defender2010]

Did you restore the new iPad from a backup of an older one? Try restoring it as new and see if it helps the wifi issues. If the problem persists, call Applecare!

 

[Ubuntu]

Just read all the posts, so the OP's been bragging about the returns policy in other threads?

 

[interfreak]

If your wanker meter was functional (like 90% of others are on this thread), you'd detect that the OP's story is complete and utter horse feces. He wants to scam another iPad out of Apple, just like he did with the iPhone.

Why didn't he call Apple Support beforehand regarding the issue?

It's a known issue (WiFi problems). Why would Apple suddenly not be interested in the OP's issue?

If Apple couldn't replicate the issue, doesn't that point to a problem with the OP's WiFi setup?

 

[ZipZap]

FWIW, since the new iPad has the AppleCare+ option, I think this policy applies to it also:
AppleCare+ to End Informal Free Replacement Policy

If you can demonstrate a problem to them that's covered by the warranty, they'll replace it. But their ability to do frequent "good will" swaps to keep a customer happy appears to be gone (or severely reduced).

Yet their high prices remains

 

[ditzy]

Change your diaper

Seriously, I'm pretty much a hardcore fangirl, but if his iPad isn't working properly, and dropping wifi is a pretty serious problem, then they should swap it out.

 

[Thana6tos]

Change your diaper

What a childish comment/reply. I believe YOU need to change yours.

 

[lepeos]

I can't believe that when you go to an Apple Store and start rhyming off the amount of Apple products you've bought, and that your Wife owns, that they don't just roll over and give you whatever you want.

You've clearly explained your WiFi is faulty and if they can't replicate the issue then it's obviously a problem with, their WiFi! Jeez, I thought these guys were supposed to be 'Genius'.

Apple have all this money in the bank and need to start doing what anyone else in their situation would do and start spending it on replacement devices for all their customers.

Very poor customer service in my opinion.

 

[ZipZap]

Of course there must be some expectations that go along with buying something so expensive from a company that has been known to have great customer service; and they still do. Those expectations however, must be realistic.

It would be one thing if the Apple store replaced your iPhone knowing full well the damage you did to it. It's another thing entirely to have them give you a replacement when you didn't disclose the facts. Just because you "get away with something" does not mean that the same company should not fully investigate a reported problem and deny a return or exchange of said item if no problem is found. Would you automatically replace something if the issue is not evident when being investigated?

I would follow the advice of previous posters and check your network. If there doesn't seem to be an issue at first, then just set up MAC address permissions and then try again. If that doesn't solve the problem, then of course call AppleCare and tell them what happened in the retail store. If there is in fact a problem with WiFi on the new iPad, then once Apple has confirmed it, you should have no problem returning it or getting it fixed.

What the F are you talking about....?

Its like flys to a bug-light in here.

----------

Its quite funny how the OP has not replied to any of the posts about his past bragging about abusing the replacement policy.

No tech in any industry is likely to replace a product when the complaint of the customer cannot be duplicated.

I'm sorry did I miss the bragging or was he simply talking about the great service they previously provided???

 

[VenusianSky]

Most of you guys are insane. You'd rather live with a faulty device because it's an apple product? Totally insane and I do agree with the guy that said some retarded people are smarter than you guys. The high price that is paid for the apple product has warranty factored into the cost and I'll be damn if I will not use it on a defective product.
The logic that a BMW with a radio problem equals a replacement with a new BMW is far off base. A radio can be replaced whereas the built in wireless in the ipad cannot without having to tear it apart which would be much easier to do an exchange.
Some of you people really need to lay off the apple koolaid and face the fact that not all their devices have sprinkle of unicorn blood and fairy dust. There is a certain percentage of faulty product that make it through the QA/QC process and apple is not immune.

I sort of agree. IMO, I feel anything mass produced in China is junk (and sometimes high-priced junk). However, I've learned to look past the faults and just use the darn thing for what it is intended. It is either that or not use the stuff at all. This goes for anything mass produced (not just the iPad). At the rate the world's consuming society is expanding, these things will most likely just get crappier and crappier, so enjoy what you have now.

 

[wpotere]

Guy has 2 iPads of the same version. One is working fine and the other is dropping connections. Clearly there is an issue with it and Apple refuses to replace it yet he is the problem? Man, some folks on this forum have issues...

I feel for the OP on this one. It is a premium product and it isn't working correctly so Apple SHOULD replace it.