Screw you Apple and Tim Cook! So much for customer satisfaction...

[Wrathwitch]

Before Carping all over Apple and Tim Cook, perhaps you should try more than ONE avenue. Talk to Apple Care Customer service.

Barring that, do what one MacRumours guy did.... Since you have so many iDevices, use one of them to film the damn issue, comparing it with another iDevice that you have and then present those findings......

Instead of giving up because one guy didn't roll over for you, perhaps you should use up all of your available resources before whining like a little school girl.

 

[mcdj]

You ARE defending the OP. Just like you defend EVERY anti-Apple sentiment ANYONE posts.

What are you smoking? Utter nonsense. Have you even looked at anything I've posted before the iPad 3 launch? Didn't think so.

Pretty ironic too, considering YOUR posting history...

the exchange cycle has begun

 

[spiderman0616]

What are you smoking? Utter nonsense. Have you even looked at anything I've posted before the iPad 3 launch? Didn't think so.

Pretty ironic too, considering YOUR posting history...

the exchange cycle has begun

I've told you and everyone else on this forum multiple times that you can look up my past history of comments and see that I have done my share of complaining. You only actually do it when you have nothing else to say.

I also don't see what dust under the screen has to do with a guy's crappy wifi network at his house.

 

[rkahl]

Can someone please spare some Prozac for the OP? With quickness!!

 

[mcdj]

I've told you and everyone else on this forum multiple times that you can look up my past history of comments and see that I have done my share of complaining. You only actually do it when you have nothing else to say.

I also don't see what dust under the screen has to do with a guy's crappy wifi network at his house.

Ok, let's just pretend you've never felt frustration over your iPad and said things like "Why can't they just give me a flawless device out of the box the first time?" (Why is ok to give people a hard time about wanting the same thing you want?)

The fact remains, that Apple devices have a spotted history of issues with non-Apple routers, and for Apple to claim it's a non issue because they can't reproduce it because they only use their own routers for testing is not playing fair.

I have 2 Airport Extremes at home, and we use them at work, and they are fantastic, so I am not personally a regular victim of device incompatibility, BUT when I venture outside the Apple safe zone, I too have connectivity issues from time to time, depending on the setup of wherever I'm visiting. But from my experience, a variety of NON Apple devices don't seem to have issues connecting to the same network that an Apple device DOES have issues with.

 

[danbar]

Ipad wifi

About 1 month ago my Ipad 3 WIFI connection went bad. The signal was strong, but no connection. My wife's Ipad 3 was fine. Took it to the Genius Bar, and the tech tested with their super-high performance and strong-signaled network. The WIFI was perfect; the tech reloaded the Ipad OS, took about 15 minutes. Went home, still no wifi connection. So I did a hard reset on the router and reloaded the firmware from the Netgear's website. I then configured the router to where it was previous, and bang! perfect. So far, so good.

 

[wpotere]

About 1 month ago my Ipad 3 WIFI connection went bad. The signal was strong, but no connection. My wife's Ipad 3 was fine. Took it to the Genius Bar, and the tech tested with their super-high performance and strong-signaled network. The WIFI was perfect; the tech reloaded the Ipad OS, took about 15 minutes. Went home, still no wifi connection. So I did a hard reset on the router and reloaded the firmware from the Netgear's website. I then configured the router to where it was previous, and bang! perfect. So far, so good.

That make absolutely zero sense. Sorry, but I am not buying it.

Wait, I take that back. There is a scenario that would make sense. If the router signal was boosted with the new firmware, it could stabilize the connection but that would simply mean that you have masked an issue that you actually do have with you iPad. It has the inability to connect to weaker signals over others thus it is flawed.

 

[chrono1081]

Things are changing at Apple and it truly sucks. I've been an Apple customer since the first iPhone...have two iPhones in the house, an Apple TV, two iPad 3s and two Mac computers.

One reason I've been so loyal is because Apple has always taken care of me when I had a problem. I knew that if something didn't work, I could walk in and they would help me out. Well, it looks like those days are gone.

My iPad 3 has wifi connection problems. The signal fluctuates between full strength to weak to completely dropping out (wifi logo disappears) and then it comes back by itself. My iPhone is fine, my wife's iPad 3 is fine...my old iPad 2 was fine on the same network.

Made an appointment today at the Apple Store and because they could not replicate the problem in store, there is nothing they could do, as they worded it. I expressed how disappointed I was and how in the past, they would swap it out to make the customer happy to which they said that their policy has changed and they can no longer do that. Such BS...wasted over an hour driving there and back, 50 miles roundtrip, wasted gas and no help.

Unfortunately this is how it is anywhere. If its not possible to reproduce the problem, the technician can't fix it. I see it daily at work when users come to my office saying something isn't working and no matter what, the problem cannot be reproduced, hence a fix is almost impossible.

Its unfortunate but speaking from the IT side there really is not much that can be done. Its probably against their policy to swap out something they can't deem defective just because there are so many people who think they're devices have issues when really they are fine.*

That being said try just calling Apple and asking for a replacement that way.

*I am not implying this is the case with you.

 

[MacAuditor]

Unfortunately this is how it is anywhere. If its not possible to reproduce the problem, the technician can't fix it. I see it daily at work when users come to my office saying something isn't working and no matter what, the problem cannot be reproduced, hence a fix is almost impossible.

I can reproduce problems for the clients 90% of the time.

Its unfortunate but speaking from the IT side there really is not much that can be done. Its probably against their policy to swap out something they can't deem defective just because there are so many people who think they're devices have issues when really they are fine.*

That being said try just calling Apple and asking for a replacement that way.

*I am not implying this is the case with you.

The problem is with the wifi chipset in the ipad 3 has issues. It's time for a recall.

 

[Carouser]

I can reproduce problems for the clients 90% of the time.

So? The point is "If its not possible to reproduce the problem, the technician can't fix it", which has nothing to do with what you've typed.

 

[WeegieMac]

Oh this is good.

You know what I just realized? I bought the iPad at Sam's Club on release day. You know what that means? I have 90 days to return it or exchange it!

I thought the return period was 14 days?

 

[TEG]

In regards to the OP's situation, I work in Tech Support for an ISP, which just happens to supply wireless routers. For some reason, the new iPad can pick up networks at a greater range than the iPad 2, so places where we had two routers with wireless network names that were the same are having problems because the new iPad is picking up the network that is not in the house, then drops it, then it connects to the one in the house. This also happens from time to time with iMacs and other Apple Products, but the iPad 3 seems to do it much more. As a result, we end up changing the name of the wireless network for the caller, and it usually solves their problem.

So the question comes up, what is the name of your wireless network, and can you find anyone in the area running a network of the same name?

TEG

----------

I thought the return period was 14 days?

Wal-Mart and Sam's Club have 90 day return policies. I had a friend who went through our 11 week college terms 'buying' a TV at the beginning and returning it at the end.

TEG

 

[jojoba]

If you really have wifi issues, then of course they should be more forthcoming. However, since you scammed them previously it makes it difficult for me to sympathise with you.

 

[TheWheelMan]

In regards to the OP's situation, I work in Tech Support for an ISP, which just happens to supply wireless routers. For some reason, the new iPad can pick up networks at a greater range than the iPad 2, so places where we had two routers with wireless network names that were the same are having problems because the new iPad is picking up the network that is not in the house, then drops it, then it connects to the one in the house. This also happens from time to time with iMacs and other Apple Products, but the iPad 3 seems to do it much more. As a result, we end up changing the name of the wireless network for the caller, and it usually solves their problem.
TEG

Considering that a lot (if not the majority) of people never change the default network names, that possibility makes a lot of sense.

 

[BFizzzle]

On the other hand, maybe it was karma for your experience back in December (below). LOL

lolololol thank you sir. karam is a biotch.



Maybe hes not telling us the entire store as to why he wants it swaped? maybe theres some scratches on his screen or something

----------

I love how so many people assume I went in there with an attitude...why?

Why would I do that? I didn't expect that they wouldn't replace it, so why would I have an attitude before even talking to them? Even after the first guy I spoke with said he couldn't replace it and I talked to a manager, I still stayed calm and explained the situation. I'm not one to cause a scene or start cussing people out.

What I really don't get in all of this is what they think I have to gain by wanting to swap out the iPad. Some people on here also think I'm trying to scam Apple somehow. What's the scam? Why would I want to replace the iPad just for the sake of replacing it? Why waste my time and gas going down there? I'm not trying to get an upgraded model or anything...hell I hate the whole restore thing, I have to back up the device and go through all the steps when I already had everything how I wanted.

maybe you are being dishonest with us in your story about your ipad much like you did to apple with your iphone ? i.e. your screen has a scratch on it. and you are trying to use the "wifi excuse" to get a new one.


the reason people assume you were upset is because you have stated how it is bs, and the title is "screw you apple and tim cook" lolol

 

[rkahl]

I pray to God that the OP drops his iPad soon. Nice big dent and a scratch on the display.

 

[BFizzzle]

I pray to God that the OP drops his iPad soon. Nice big dent and a scratch on the display.

.

 

[rkahl]

.

Your comment has already sent 9 people to their nearest Apple Store over the fear of a dead pixel.

 

[GoCubsGo]

Your comment has already sent 9 people to their nearest Apple Store over the fear of a dead pixel.

Fantastic!!

 

[bushman4]

Has a lot to do with your "repair & swap history". Those that have frequent repair issues tend to now get less swaps.
Don't ask me why.....Just stating a fact.

 

[MrXiro]

You should switch to that other company that's perfect... You know the one. Go over there and give them your business instead.

 

[master-ceo]

Intresting stuff people pray for these days.

 

[MovieCutter]

Just came in to say...Karma's a bitch, and I'm glad the OP got what was coming to him. What goes around comes around dude.

 

[SteveJobs2.0]

Of course things will change:

a) people always abuse a good thing until it is gone (human nature 101)

b) once the customers start coming in by the horde, it is no longer important for a company to kiss the behind of those customers

 

[HXGuy]

Just came in to say...Karma's a bitch, and I'm glad the OP got what was coming to him. What goes around comes around dude.

Yea man...karma is a real bitch! I can take my iPad back to Sam's Club, get a brand new in box iPad while Apple gets my old one back when they could have just given me an open box probably refurbished unit in the store. Yep, karma sure showed me!