Have you tried your iPad on wifi networks other than your own? Seems to me that is the only way to be able to definitively state your network is not the problem.
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Screw you Apple and Tim Cook! So much for customer satisfaction...
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Have you tried your iPad on wifi networks other than your own? Seems to me that is the only way to be able to definitively state your network is not the problem.
C'mon folks... READ
If it was a network issue, other devices would also be having problems including the other iPad3!
Yup..now that they got all our cash! :roll eyes:
Apparently, they now dole out a healthy dose of arrogance mixed with genius ignorance free with every purchase you make.
I see both sides here.....I do believe if the unit is defective it should be replaced....however...with that being said....I think you have to be able to show clearly what the issue is....if when you were at the Apple store the problem has to be recreated to show that there is a problem....I agree with the suggestion that you make a small video to show the issue...but in defense of the store with so many people attempting to return units some with valet and non-valate reasons I can understand their request to show them the problem before they replace it...
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Chances are this problem is a device problem and not a network problem. However, as one who used to troubleshoot network problems for a living, to exclude the network as a possible cause just because other devices are working on the same network is foolish. My first step in the troubleshooting process for a device was always to exclude the network as a possible cause by answering the question: "can I replicate the problem on another network?". My manager would have had my head on a stick if I ever told her "I assumed the network was okay" because other devices were working on the network.
If the OP is unwilling to do that, fine.
Yeah, we are talking about a small home router, not a huge enterprise network. From a troubleshooting perspective it is pretty clear that all of the other devices are fine yet that one device has issues then it must have the problem, not the access point. Sure, if I have Cisco level switches and a device is having problems it can certainly be that port that is causing the problem or a misconfigured VLAN etc..., but like I said, this is a small home router not a 3750. No need to over think this.
So Apple should not aim to be successful? I think you should consult customer satisfaction data for Apple before you rehearse your intuitions.
Nobody said this, great post ibuyufo.
Can I just ask ... how does Apple's return under warranty work now then?
Say, for example, the home button or sleep/wake button jams or stops working while under a year old, I need AppleCare+ to get a replacement?
Say, for example, the home button or sleep/wake button jams or stops working while under a year old, I need AppleCare+ to get a replacement?
Old habits die hard for me ... I apply the same discipline to my home network problems that I did to my professional network problems.
But that's just me. Cheers.
Funny topic lol.
You go to an Apple Store, you get served accordingly.
Again, you go to an Apple Store, you should get served accordingly, again...
So the karma crap, its just crap. OFF-TOPIC.
OP might have lied the last time, it has nothing to do with this time - Sorry, we're talking about customer/after-sales service here. Warranty, every time; same commitment. You don't make up things as you go along, you don't make random decisions to random customers. The Genius Bar should've spotted the water damage. Unfortunately today's business doesn't work on people's morality, never did.
You don't make assumptions whether if the customer is lying, you don't make assumptions whether if the customer is right. You have a warranty issue, you solve it the way you're company has asked you to. You have your own cards to investigate the problem. You don't look at customer's cards. You can't solve the problem, then you look into customer cards, and then you pay the price; you bow down and serve to please the customer. Genius bar couldn't identify any water damage or any other situations where the warranty is avoided, then they had to bow down and replace the device. Simple as that.
From the previous posts that I have read so far, I can tell that many of you guys are confused because of RETARDED posts that have nothing to do with Apple Warranty, Genius Bar or business at all nor the original post.
WiFi issue on the New iPad is well acknowledged and since Apple is now investigating this, then I think you should take it to another Apple Store to see whether if they can be of any help. They can put two of the identical iPads aside and check their WiFi connections... Only 10-15 mins of 'idle' job for the Genius Bar...
You go to an Apple Store, you get served accordingly.
Again, you go to an Apple Store, you should get served accordingly, again...
So the karma crap, its just crap. OFF-TOPIC.
OP might have lied the last time, it has nothing to do with this time - Sorry, we're talking about customer/after-sales service here. Warranty, every time; same commitment. You don't make up things as you go along, you don't make random decisions to random customers. The Genius Bar should've spotted the water damage. Unfortunately today's business doesn't work on people's morality, never did.
You don't make assumptions whether if the customer is lying, you don't make assumptions whether if the customer is right. You have a warranty issue, you solve it the way you're company has asked you to. You have your own cards to investigate the problem. You don't look at customer's cards. You can't solve the problem, then you look into customer cards, and then you pay the price; you bow down and serve to please the customer. Genius bar couldn't identify any water damage or any other situations where the warranty is avoided, then they had to bow down and replace the device. Simple as that.
From the previous posts that I have read so far, I can tell that many of you guys are confused because of RETARDED posts that have nothing to do with Apple Warranty, Genius Bar or business at all nor the original post.
WiFi issue on the New iPad is well acknowledged and since Apple is now investigating this, then I think you should take it to another Apple Store to see whether if they can be of any help. They can put two of the identical iPads aside and check their WiFi connections... Only 10-15 mins of 'idle' job for the Genius Bar...
I love how so many people assume I went in there with an attitude...why?
Why would I do that? I didn't expect that they wouldn't replace it, so why would I have an attitude before even talking to them? Even after the first guy I spoke with said he couldn't replace it and I talked to a manager, I still stayed calm and explained the situation. I'm not one to cause a scene or start cussing people out.
What I really don't get in all of this is what they think I have to gain by wanting to swap out the iPad. Some people on here also think I'm trying to scam Apple somehow. What's the scam? Why would I want to replace the iPad just for the sake of replacing it? Why waste my time and gas going down there? I'm not trying to get an upgraded model or anything...hell I hate the whole restore thing, I have to back up the device and go through all the steps when I already had everything how I wanted.
Why would I do that? I didn't expect that they wouldn't replace it, so why would I have an attitude before even talking to them? Even after the first guy I spoke with said he couldn't replace it and I talked to a manager, I still stayed calm and explained the situation. I'm not one to cause a scene or start cussing people out.
What I really don't get in all of this is what they think I have to gain by wanting to swap out the iPad. Some people on here also think I'm trying to scam Apple somehow. What's the scam? Why would I want to replace the iPad just for the sake of replacing it? Why waste my time and gas going down there? I'm not trying to get an upgraded model or anything...hell I hate the whole restore thing, I have to back up the device and go through all the steps when I already had everything how I wanted.
Just call.
They'll replace it for you i'm sure.
The Apple Store has always taken care of me, even as recently as december (after applecare+ was introduced.) I don't expect free replacements because I broke something, but for me they've ALWAYS taken care of any issues i've had with my phones/tablets in the past. They did replace an iPhone 3G with water damage but I told them at the beginning it had seen water, (months and months prior) and the phone was still functioning fine.. just my ringer button broke off.
Good Luck, don't be entitled and just call apple up if you have an issue. They can ship a new one or override the store
They'll replace it for you i'm sure.
The Apple Store has always taken care of me, even as recently as december (after applecare+ was introduced.) I don't expect free replacements because I broke something, but for me they've ALWAYS taken care of any issues i've had with my phones/tablets in the past. They did replace an iPhone 3G with water damage but I told them at the beginning it had seen water, (months and months prior) and the phone was still functioning fine.. just my ringer button broke off.
Good Luck, don't be entitled and just call apple up if you have an issue. They can ship a new one or override the store
OP,
I think the issue here is that you believe that your iPad is in someway defective.
Since apple couldn't replicate the problem, many of the posters are agreeing with apple that it is probably your wireless connections and NOT THE IPAD. Since you believe it is the iPad, you think you are asking for a legitimate solution( replacement) , and many of the responders believe you are asking to get a new iPad when there is NOTHING wrong with the old one ( a scam!).
They likely believe you went into the store with an attitude because you started the thread by telling apple and the ceo to "screw you". that combined with what is interpreted as a sense of entitlement is going to cause people to believe you are willing to tell apple to "screw themselves" because you had an apple employee or 2 tell you they are NOT replacing a iPad that is not defective ( in apples opinion)
If you were in anyway unhappy, the time to get the iPad returned would have been in the 30 days after you bought it. They can return it for any reason, legitimate or not. if you are out of the return period you are at the mercy of apple and if you didn't purchase apple care+ even if you have an actual problem you are likely on your own.
When I read your thread title and then the opening post, I also was confused at to why you were upset. They took the time to look at your concern, and tested the iPad. They came to the opinion that there was nothing wrong with it. I don't understand how it is a "i was wronged" situation and deserving of the "screw apple" title as if they had somehow dismissed your concern.
You clearly believe there is a problem( but there likely isn't) and you wasted a lot of gas money and time to get it looked at.( sad but not apples fault)
Apple and the majority of the responders here seem to think that there is nothing wrong with the iPad ( but you don't agree) , but the issues you are having are not from the iPad but from a different source ( likely the wireless networks that you are using).
If some one came into my place of work claiming a defective product but it didn't appear to be defective when I tested it, and they had a history of getting things replaced for free, I would assume they are scamming me too. ( even if they were not trying to this time) I might humor them the first few times, but at some point I would ask that they look beyond blaming my product ( that is fine) and try to find the actual source of the problem.
I think the issue here is that you believe that your iPad is in someway defective.
Since apple couldn't replicate the problem, many of the posters are agreeing with apple that it is probably your wireless connections and NOT THE IPAD. Since you believe it is the iPad, you think you are asking for a legitimate solution( replacement) , and many of the responders believe you are asking to get a new iPad when there is NOTHING wrong with the old one ( a scam!).
They likely believe you went into the store with an attitude because you started the thread by telling apple and the ceo to "screw you". that combined with what is interpreted as a sense of entitlement is going to cause people to believe you are willing to tell apple to "screw themselves" because you had an apple employee or 2 tell you they are NOT replacing a iPad that is not defective ( in apples opinion)
If you were in anyway unhappy, the time to get the iPad returned would have been in the 30 days after you bought it. They can return it for any reason, legitimate or not. if you are out of the return period you are at the mercy of apple and if you didn't purchase apple care+ even if you have an actual problem you are likely on your own.
When I read your thread title and then the opening post, I also was confused at to why you were upset. They took the time to look at your concern, and tested the iPad. They came to the opinion that there was nothing wrong with it. I don't understand how it is a "i was wronged" situation and deserving of the "screw apple" title as if they had somehow dismissed your concern.
You clearly believe there is a problem( but there likely isn't) and you wasted a lot of gas money and time to get it looked at.( sad but not apples fault)
Apple and the majority of the responders here seem to think that there is nothing wrong with the iPad ( but you don't agree) , but the issues you are having are not from the iPad but from a different source ( likely the wireless networks that you are using).
If some one came into my place of work claiming a defective product but it didn't appear to be defective when I tested it, and they had a history of getting things replaced for free, I would assume they are scamming me too. ( even if they were not trying to this time) I might humor them the first few times, but at some point I would ask that they look beyond blaming my product ( that is fine) and try to find the actual source of the problem.
oh my gosh! If i had access to an animated gif of some homeboy from the 90's in way too baggy clothes covering his mouth with one hand and throwing out his other arm with the caption "OH SNAP!" I would insert it here:
Best ownage post EVER!
I can second that one. I had a fairly new netgear router when I started bringing home apple computers and apple TV and they wouldn't connect reliably with one another and especially the apple TV. A few months later I got a time capsule to start time machine backups before upgrading to Lion. When I brought that online in place of the netgear router, every connectivity problem immediately disappeared and everything, including a windows 7 desktop and my wife's work-supplied windows machines, all happily talk to each other without any issues or pleading whatsoever. Even if you didn't have apple computers, their router appears to be excellent! It's certainly the best I ever used.
Works the same way it always has, without clear signs of abuse you get a repair or replacement. If the iPad is physically damaged then you use one of your $49 co-pays to get a replacement.
A solution for the OP's dilemma
Drop your iPad in the toilet, then throw it away. Go to an Apple store and purchase a new iPad. However, pretend you're purchasing the iPhone that you basically stole from Apple when you returned a water-damaged iPhone last year. It'll probably cost you less in the long run, depending on the iPad you select.
Drop your iPad in the toilet, then throw it away. Go to an Apple store and purchase a new iPad. However, pretend you're purchasing the iPhone that you basically stole from Apple when you returned a water-damaged iPhone last year. It'll probably cost you less in the long run, depending on the iPad you select.
I'm not defending the OP in any way, but the fact that Apple couldn't replicate the problem means squat. Of course they couldn't replicate it, because they're using Apple routers in store.
If you don't have an Airport at home, then you could have connection issues. It's happened to me and many others. I've been to hotels where my iPad won't maintain a connection to the wifi network, but a PC will with no issues. Same issue at my inlaw's..I can barely connect to their Belkin router, but their PCs connect great.
Sure, you can try to adjust the settings of your home network, and it might help to change the encryption, etc., but how do you do that in a hotel?
If you have to adjust every non-Airport router you encounter to get it to be compatible with your iPad, while a sea of other devices connect without issue, then the issue lies in the way Apple wires/codes the iPad, and the responsibility to strengthen compatibility falls on them.
For Apple to sell an item as wifi compatible, while in fact it is biased towards best performance with only their own brand of router, is approaching anti trust territory.
I'm sorry, if I were Apple's tech support guys, and someone walked in and told me that the iPad couldn't connect at home, but it connects in the store just fine, I would have to suspect that the problem is the user's home network. This is not something Apple has changed, this is customer support 101.
I am a tech support person too, and I deal with IT guys and admins all the time who are "100% certain that the problem is not on their end". That almost never ends up being the case.
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You ARE defending the OP. Just like you defend EVERY anti-Apple sentiment ANYONE posts. Apple is not obligated to give every single customer a new device for every single little complaint they walk in with, especially when it's not something they can duplicate.
I am a tech support person too, and I deal with IT guys and admins all the time who are "100% certain that the problem is not on their end". That almost never ends up being the case.
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You ARE defending the OP. Just like you defend EVERY anti-Apple sentiment ANYONE posts. Apple is not obligated to give every single customer a new device for every single little complaint they walk in with, especially when it's not something they can duplicate.
ipad 3 wifi stability issue is common. It must be that fat battery interfering with the wifi signals.
There is no need for adjusting, or "messing with" home router wireless encryption settings. My ipad 2 connected flawlessly, at two different home locations.
ipad 3 wireless issue is common. it has issues.
I have a dual band Airport Extreme and the new iPads I had all had lower signal strength compared to my other iDevices (iPhone 4, 4S, iPad1). They also suffered from the "death grip" where if your hand was over the speaker area, the signal would drop from 3 bars to 1 or sometimes lose wifi altogether.
Having similar WIFI coverage with the time capsule. In a location where my Nexus and i4 would pickup and hold onto signal. The ipad3 is going from full bars to low to disconnecting. I guess hanging on to a weak signal is the issue as everywhere else wifi seems ok.
Good, then return it and perhaps before you start your blogger rant on MR you may actually think twice about where you bought your device and the return policy. Something tells me though that you never forgot where you bought it given your history with bending the truth. Looks like your problem is solved and your