i stand by my statement. pessimism. i'm not a fool either, so no need to be condescending. you are using your own assumption and trying to state it as superior facts....
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Sep 30th: What happens to the iPhone 4?
- Thread starter laela
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i stand by my statement. pessimism. i'm not a fool either, so no need to be condescending. you are using your own assumption and trying to state it as superior facts....
Very well said. I could not agree more. Apple acted like bumbling idiots. Then they made it worse, fueling the fire by saying "they all do that". This statement was very revealing. It proved that an iPhone has no advantage, but is just as bad as the rest. iPhone 4? Just another average phone.
So do you believe Toyota unintended acceleration issues were real too, based on the number of complaints posted online and to NHTSA? Toyota's distractors were really no different from the distractors of this forum.
As a layperson, I know of no other company that basically told the media to S.TFU, just as Apple did, so where's your experience in this?
If these "facts", as you call them, are true, why did Apple agree to give away cases to 100% of iPhone 4 owners? By your logic, 99.45% of iPhone 4 owners do/did not have this issue. Was this Steve Jobs just being a good chap? From Apple's past actions, I hardly think so. Truth is, these numbers are extremely biased.
Just because they gave away cases to 100% of iPhone 4 owners does not mean they admitted there were problems. They basically said "You (the media) asked for free cases. Sure, why not? We'll give them away, you crybabies."
It's part of Jobs's telling them to S.TFU.
FALSE.
Those who are still ordering iPhone 4's faster than they can be manufactured would appear to disagree with you.
They disagree that the PR response was horrible. No. They aren't necessarily related. You can't dismiss one with the other. But nice try.
Listening to you is like watching ER with a doctor. All you do is sit there, yelling at the screen, and point out all the things they are doing wrong because you are in the business. What you (and the doctor) dont know is that WE DONT CARE!!! they said what they said and we as humans were designed to take the info presented, process it, and spit out our interpretation of it. So because one guy thinks the way they handled it is ok, you obviously dont. But just cause you have 20 years in PR and think they screwed the pooch on this does not mean that the rest of us are morons for believing them.
I will say one thing. As an engineer in the RF industry, the one fact that serves them best is the fact that EVERY antenna attenuates when you touch it, move it, put something near it. It is the laws of physics and the only ones that can dispute that are all you people that know nothing about RF.
I don't think most people are disputing how an antenna works, but rather the wisdom of exposing it on the exterior of the phone. I've had no reception issues with mine at all though. I don't think they will change anything about the phone after September 30th.
Agree totally. iPhone 4 sales tanked because of their poor handling of the issue.
Oh, wait...
Sorry - did you really just compare me and my comments about a real life situation to that of a doctor yelling at a tv playing FICTION?
How does that "compute?" Are you saying the press conference was just entertainment value for you and others?
Wow.
We're going to agree to disagree. I think sales are great DESPITE the horrible PR handling. You really think that sales wouldn't be great no matter what Apple said at that press conference?
The fact that their PR efforts were a failure can be seen in all the media attention (ahem - negative media attention) they got the day of their press release and afterwards calling them on the carpet for their "display." And by PR for the past few months I don't just mean the press conference. Do you really think an email from the CEO's account saying "non-issue" is GOOD Public Relations? Sorry - I don't. And neither do many people. You're never going to be able to convince me and many others that Apple's initial response to questions about reception were appropriate. Now was their attempt at a "fix" by doing nothing but a cosmetic bar change.
All THAT aside - as I have said - the real test isn't sales now. The real test comes with the next iteration of the iPhone. All of this will resurface again. People will be more skittish than they have in the past to pre-order. The keynote will be a very interesting thing to watch. Will they mention antenna design. Will there be a new antenna design. What will be the change.
If you think all "discerning" eyes aren't going to be on Apple even more so next keynote then you're not looking at the big picture. And that is because of their poor PR during this whole situation.
So make your "snarky" comments about sales if you enjoy being glib.
My best guess is that by September 30th, my iPhone 4 will still work as well or better than my 3GS. Same experience I had going from the 3G to the 3GS and from my original iPhone to the 3G. I also suspect that by next summer the iPhone 5 will prove to work as well or better than the iPhone 4.
same here... launch-day 16gb - no reception issues whatsoever, camera takes amazing pics but the prox sensor is driving me crazy.. keep accidentally muting calls.
i tried that 'fix' where you reset network settings, and i haven't had any proximity sensor problems since!
So how would you suggest we judge the success of a company's PR apart from by:
(a) Product sales
(b) customer satisfaction ratings?
What other, more meaningful measures would you suggest? I'm genuinely interested to know if there's another measurable way of looking at this.
Well for one - you're trying to compare sales to the PR campaign. And I am saying you can't. Because despite the PR campaign, or better - because of the popularity of Apple and their products - the phone is selling like hotcakes.
You do understand that a company can have a crappy PR campaign and for them to still have great sales? Companies can have terrible advertisements but still sell millions of products. And a company can even produce a crappy product (I am not saying the iPhone 4 is one) and still sell millions of units.
We're not talking about sales. We're talking about the image of the company which has been damaged. And you and some others are only looking at the short term. "Today's" sales. Look at the bigger picture. The after effects of what happened hasn't been actualized yet.
I am talking about the PR efforts put forth by Apple. And without a single shred of doubt by me, my colleagues, the media and many other people who can look at the big picture know that the PR efforts were a massive failure.
Your attempt to minimize what PR is and isn't shows your lack of knowledge. PR has many facets - only one of which is to help sales.
Did you even read my post?
i read it and thought it was quite humorous. you keep throwing negative connotations at people that disagree with you, like saying i have a lack of knowledge, which i don't by the way. your condescention is not helping your losing argument. if they 'screwed the pooch' PR wise like you claim, how come sales haven't been hindered? your claim that its a long term thing just shows you're basing stuff on your assumption and trying to make them into facts.